📍 Job Overview

• Job Title: Sr Site Reliability Engineer
• Company: Kaseya
• Location: Bangalore, Karnataka, India
• Job Type: On-site
• Category: DevOps Engineer
• Date Posted: 2025-06-26
• Experience Level: 5-10 years
• Remote Status: On-site

🚀 Role Summary

• Key Responsibilities: Monitor and manage Kaseya's globally distributed SaaS infrastructure, maintain internal servers, and collaborate with global engineering teams to ensure infrastructure and application stability.
• Key Technologies: Windows Administration, Linux Administration, Cloud Infrastructure (AWS, Azure), VMware, Hyper-V, Active Directory, IIS, Disk Management, Performance Monitoring, and Troubleshooting.

💻 Primary Responsibilities

• 📝 Enhancement Note: The role involves a mix of infrastructure management, monitoring, and incident resolution, requiring a strong background in Windows and Linux administration, as well as experience with cloud infrastructure and virtualization.

• 🔧 Infrastructure Management:

  • Support and maintain Kaseya's globally distributed SaaS infrastructure.
  • Manage and monitor VMs running in a hybrid virtualization environment (Hyper-V, VMWare, Amazon EC2, and Azure).
  • Provision new servers to anticipate production server capacity requirements.

• 📈 Monitoring and Alerting:

  • Enhance and support global infrastructure and Cloud software monitoring solutions.
  • Monitor and maintain internal servers running on Virtual and Hybrid Data Centres.

• 🛠 Incident Resolution:

  • Resolve hardware, operational, infrastructure, performance, and application incidents.
  • Provide preventative maintenance and quickly resolve problems to ensure infrastructure and application stability.

• 🌐 Collaboration:

  • Effectively communicate and collaborate with R&D, Customer Success, Support, and Operations teams.
  • Participate in weekly maintenance and on-call duties, which may require off-hours work.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.

Experience: 6+ years of experience in Windows Administration and troubleshooting Linux-based systems.

Required Skills:

• Strong Windows Administration skills (Active Directory, IIS, Disk management, Windows Patching, Performance).
• Linux Administration skills (Ubuntu, RHEL).
• Cloud Infrastructure experience - Amazon Cloud or MS Azure.
• Strong fault analysis/determination and problem-solving skills.
• Strong interpersonal skills with the ability to work in a distributed team environment.
• Strong organizational skills and ability to multitask.
• Basic computer and network security skills.
• Willingness to work in rotational shifts in a 24/7/365 environment and available for after-hours support.

Preferred Skills:

• Relevant Microsoft/Linux Certifications.
• Experience with VMware and Hyper-V.
• Familiarity with ITIL and Agile methodologies.

📊 Web Portfolio & Project Requirements

💡 Portfolio Essentials:

• Demonstrate experience in managing and monitoring Windows and Linux servers in a hybrid cloud environment.
• Showcase problem-solving skills through case studies or live demos of incident resolution.
• Highlight experience with cloud infrastructure providers (AWS, Azure) and virtualization technologies (VMware, Hyper-V).

📄 Technical Documentation:

• Provide documentation on server configuration, deployment processes, and version control strategies.
• Include performance metrics, testing methodologies, and optimization techniques used in previous projects.

💵 Compensation & Benefits

Salary Range: INR 1,200,000 - 1,800,000 per annum (Based on experience and market standards for Sr Site Reliability Engineers in Bangalore)

Benefits:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous time off and flexible work arrangements.
• Employee assistance program.
• Professional development opportunities.

Working Hours: 40 hours per week, with rotational shifts and on-call duties.

🎯 Team & Company Context

🏢 Company Culture

• Industry: IT Systems Management Software.
• Company Size: 1,001-5,000 employees.
• Founded: 2000.
• Team Structure: Global engineering teams with a distributed work environment.
• Development Methodology: Agile/Scrum methodologies and collaborative development practices.

📈 Career & Growth Analysis

• Web Technology Career Level: Senior-level role with a focus on infrastructure management, monitoring, and incident resolution.
• Reporting Structure: Reports to the Director of Site Reliability Engineering.
• Technical Impact: Responsible for ensuring the stability and performance of Kaseya's SaaS infrastructure and internal servers.

🌐 Work Environment

• Office Type: On-site, with a global presence and remote collaboration.
• Office Location(s): Bangalore, Karnataka, India.
• Workspace Context: Collaborative work environment with global engineering teams, using modern tools and technologies for infrastructure management and monitoring.
• Work Schedule: Rotational shifts and on-call duties, with flexible work arrangements.

📄 Application & Technical Interview Process

• Interview Process:

  1. Online assessment of technical skills and problem-solving abilities.
  2. Technical deep dive into infrastructure management, monitoring, and incident resolution.
  3. Behavioral interviews to assess cultural fit and interpersonal skills.
  4. Final round with senior leadership to discuss career growth and expectations.

• Portfolio Review Tips:

  • Highlight experience in managing and monitoring Windows and Linux servers in a hybrid cloud environment.
  • Showcase problem-solving skills through case studies or live demos of incident resolution.
  • Emphasize experience with cloud infrastructure providers (AWS, Azure) and virtualization technologies (VMware, Hyper-V).

• Technical Challenge Preparation:

  • Brush up on Windows and Linux administration skills, with a focus on performance monitoring and incident resolution.
  • Familiarize yourself with cloud infrastructure providers (AWS, Azure) and virtualization technologies (VMware, Hyper-V).
  • Prepare for behavioral interviews by reflecting on your problem-solving skills, teamwork, and adaptability in a dynamic work environment.

🛠 Technology Stack & Web Infrastructure

🌐 Cloud Infrastructure:

• Amazon Web Services (AWS).
• Microsoft Azure.

🔧 Virtualization:

• VMware.
• Hyper-V.

📈 Monitoring & Alerting:

• Prometheus.
• Grafana.
• ELK Stack (Elasticsearch, Logstash, Kibana).

🛠 Infrastructure Management:

• Ansible.
• Puppet.
• Chef.

🔒 Security:

• Intrusion Detection Systems (IDS).
• Intrusion Prevention Systems (IPS).
• Firewalls.

📝 Enhancement Note: The technology stack is tailored to the role's requirements, focusing on cloud infrastructure, virtualization, monitoring, and security tools relevant to infrastructure management and incident resolution.

👥 Team Culture & Values

💡 Web Development Values:

• Customer Focus: Prioritize customer needs and ensure high-quality service and support.
• Innovation: Continuously improve and adapt to new technologies and best practices.
• Collaboration: Work effectively with global engineering teams to achieve common goals.
• Integrity: Act with honesty and transparency in all aspects of the role.

🤝 Collaboration Style:

• Cross-functional Collaboration: Work closely with R&D, Customer Success, Support, and Operations teams to ensure seamless service and support.
• Knowledge Sharing: Collaborate with team members to share expertise and best practices.
• Continuous Learning: Stay up-to-date with the latest technologies and industry trends to improve personal and team performance.

⚡ Challenges & Growth Opportunities

🛠 Technical Challenges:

• 🌐 Global Infrastructure Management: Monitor and maintain Kaseya's globally distributed SaaS infrastructure, ensuring high availability and performance.
• 🔧 Incident Resolution: Quickly diagnose and resolve hardware, operational, infrastructure, performance, and application incidents.
• 📈 Performance Optimization: Continuously monitor and optimize server performance to meet growing business demands.
• 🔒 Security: Implement and maintain robust security measures to protect Kaseya's infrastructure and customer data.

📈 Learning & Development Opportunities:

• 📚 Technical Skills Development: Expand your expertise in cloud infrastructure, virtualization, monitoring, and security technologies.
• 🎓 Certification Programs: Pursue relevant certifications to enhance your skillset and career prospects.
• 🎉 Conference Attendance: Attend industry conferences and events to network with peers and learn about emerging technologies and best practices.

💡 Interview Preparation

📝 Technical Questions:

• 🔧 Infrastructure Management: Describe your experience with Windows and Linux administration, virtualization, and cloud infrastructure providers (AWS, Azure).
• 📈 Monitoring & Alerting: Explain your approach to monitoring and alerting, and how you ensure high availability and performance.
• 🛠 Incident Resolution: Walk through a complex incident you've resolved, detailing your diagnostic and troubleshooting process.
• 🔒 Security: Discuss your experience with security technologies and best practices for protecting infrastructure and customer data.

📝 Company & Culture Questions:

• 🌐 Global Collaboration: Describe your experience working with global teams and how you ensure effective communication and collaboration.
• 💡 Problem-Solving: Share an example of a challenging problem you faced and how you approached solving it.
• 🌱 Growth & Development: Explain how you stay up-to-date with the latest technologies and industry trends, and how you apply this knowledge to your role.

📝 Portfolio Presentation Strategy:

• 🌐 Infrastructure Management: Highlight your experience managing and monitoring Windows and Linux servers in a hybrid cloud environment.
• 📈 Performance Optimization: Showcase your ability to optimize server performance and ensure high availability.
• 🛠 Incident Resolution: Demonstrate your problem-solving skills through case studies or live demos of incident resolution.
• 🔒 Security: Emphasize your understanding of security best practices and how you protect infrastructure and customer data.

📌 Application Steps

To apply for this Sr Site Reliability Engineer position:

1. Submit your application through the Kaseya Careers portal.
2. Customize your resume to highlight your experience with Windows and Linux administration, cloud infrastructure, and incident resolution.
3. Prepare a portfolio showcasing your experience in managing and monitoring Windows and Linux servers in a hybrid cloud environment, with a focus on performance optimization and incident resolution.
4. Research Kaseya's products, services, and company culture to demonstrate your understanding and enthusiasm for the role during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.