📍 Job Overview

Job Title: Sr. NOC Technician I
Company: Backblaze
Location: Remote - India
Job Type: On-site
Category: IT Infrastructure & Operations
Date Posted: 2025-06-20
Experience Level: 2-5 years
Remote Status: On-site with remote flexibility

🚀 Role Summary

Key Responsibilities: Serve as the first point of contact for customer affecting issues, manage incident resolution, ensure incident management processes, and communicate effectively with management and teams.
Key Skills: Sysadmin, Linux, analytical thinking, communication, network cabling, network classification, network topology.

📝 Enhancement Note: This role requires a strong technical background in Linux and network administration, with a focus on incident management and communication. The remote work arrangement allows for flexibility while maintaining on-site presence as needed.

💻 Primary Responsibilities

Incident Management: Act as the first point of contact for customer affecting issues, manage incident resolution, ensure incident management processes are followed, and deliver consistent communication to management.
Monitoring & Alerts: Respond to zabbix alerts, monitor pods across all sites, perform daily filesystem checks, and troubleshoot technical issues for DC Techs.
Network & Vault Management: Identify and escalate potential network issues, configure and test vault pre-deployment, start vault migrations, and monitor migration pods.
Documentation & Automation: Document daily items, provide network IP's for upcoming deployments, monitor releases/updates, and work on automating daily items.
On-Call Rotation & Teamwork: Engage in on-call rotation shifts, assist fellow TechOps team members, and make recommendations for improvements in organizational productivity.
Flexible Hours: Be prepared to work outside of normal business hours, including weekends, holidays, and evenings as needed.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, IT, or a related field. Relevant certifications (e.g., Linux Foundation, CompTIA) are a plus.

Experience: 2-4 years of relevant experience in IT infrastructure, network administration, or a similar role.

Required Skills:

Strong Sysadmin and Linux skills
Analytical thinking and problem-solving abilities
Excellent communication skills, both written and verbal
Knowledge of network cabling, network classification, and network topology
Familiarity with incident management processes and best practices
Experience with monitoring tools (e.g., zabbix) and alert management
Ability to work independently and in a team environment

Preferred Skills:

Experience with cloud storage and object storage technologies
Familiarity with Backblaze's products and services
Knowledge of Ansible playbooks and automation tools
Experience with network protocols and troubleshooting tools
Familiarity with Agile methodologies and project management tools

📝 Enhancement Note: While the required experience level is 2-4 years, candidates with less experience but strong technical skills and a desire to learn are encouraged to apply. Backblaze values growth and development, and this role offers opportunities to learn and advance within the organization.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: INR 800,000 - 1,200,000 per annum (Estimated based on industry standards for a Sr. NOC Technician role in India)

Benefits:

Competitive health, dental, and vision insurance
401(k) matching
Unlimited PTO (with a minimum of 15 days required per year)
Parental leave
Employee stock purchase plan
Professional development opportunities

Working Hours: Full-time, on-site with remote flexibility. The role requires working outside of normal business hours, including weekends, holidays, and evenings as needed.

📝 Enhancement Note: The salary range is estimated based on industry standards for a Sr. NOC Technician role in India. Backblaze offers a competitive benefits package, including health insurance, retirement plans, and professional development opportunities.

🎯 Team & Company Context

🏢 Company Culture

Industry: Cloud storage and object storage technology.

Company Size: Medium (500-1,000 employees)

Founded: 2007

Team Structure:

The NOC team is responsible for managing customer affecting issues, incident resolution, and ensuring service availability.
The team works closely with other departments, including Engineering, Product, and Customer Support.
The NOC team follows Agile methodologies and works in sprints to manage incident resolution and process improvements.

Development Methodology:

Backblaze follows Agile methodologies for incident management and process improvement.
The NOC team uses zabbix for monitoring and alert management.
The company encourages continuous learning and professional development.

Company Website: Backblaze

📝 Enhancement Note: Backblaze values a strong company culture focused on customer success, innovation, and continuous improvement. The NOC team plays a critical role in ensuring service availability and customer satisfaction.

📈 Career & Growth Analysis

Role Level: This role is an entry-level to mid-level position within the NOC team. It offers opportunities for growth and development within the organization.

Reporting Structure: The Sr. NOC Technician I reports directly to the NOC Manager and works closely with other NOC team members, as well as cross-functional teams, including Engineering, Product, and Customer Support.

Technical Impact: The Sr. NOC Technician I has a direct impact on service availability, customer satisfaction, and incident resolution. They work closely with other teams to ensure that incidents are resolved efficiently and effectively, minimizing customer impact.

Growth Opportunities:

Technical Growth: Develop expertise in Linux, network administration, and incident management. Explore opportunities to specialize in specific areas, such as cloud storage or network architecture.
Leadership Growth: Demonstrate strong performance and leadership skills to advance to a Sr. NOC Technician II or NOC Manager role.
Cross-functional Growth: Collaborate with other teams to gain exposure to different aspects of the business and explore opportunities for growth within the organization.

📝 Enhancement Note: Backblaze offers opportunities for growth and development within the organization. This role provides a strong foundation in Linux, network administration, and incident management, with opportunities to specialize and advance within the NOC team or explore other areas of the business.

🌐 Work Environment

Office Type: Backblaze's headquarters is located in San Mateo, California, with remote work options available for this role.

Office Location(s): San Mateo, California, USA (with remote work options)

Workspace Context:

The NOC team works in an open, collaborative environment, with a focus on communication and teamwork.
The team uses various tools and technologies, including zabbix, Linux, and cloud storage platforms.
Backblaze encourages a flexible work environment, with opportunities for remote work and flexible hours.

Work Schedule: Full-time, on-site with remote flexibility. The role requires working outside of normal business hours, including weekends, holidays, and evenings as needed.

📝 Enhancement Note: Backblaze offers a flexible work environment, with opportunities for remote work and flexible hours. The NOC team works in a collaborative, open environment, with a focus on communication and teamwork.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss the role, responsibilities, and qualifications.
Technical Interview: A deep dive into the candidate's technical skills, focusing on Linux, network administration, and incident management.
Behavioral Interview: An assessment of the candidate's problem-solving skills, communication, and teamwork.
Final Interview: A conversation with the NOC Manager to discuss the role, team dynamics, and career growth opportunities.

Portfolio Review Tips: N/A for this role.

Technical Challenge Preparation:

Brush up on Linux commands and network administration concepts.
Familiarize yourself with incident management processes and best practices.
Prepare for behavioral interview questions that focus on problem-solving, communication, and teamwork.

ATS Keywords: Linux, Sysadmin, Network Administration, Incident Management, zabbix, Monitoring, Alert Management, On-Call, NOC, IT Infrastructure, Cloud Storage, Object Storage.

📝 Enhancement Note: Backblaze's interview process focuses on assessing the candidate's technical skills, problem-solving abilities, and cultural fit. The technical interview will delve into the candidate's Linux and network administration skills, as well as their understanding of incident management processes and best practices.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

NOC Team Values:

Customer Focus: Prioritize customer satisfaction and minimize customer impact during incidents.
Teamwork: Collaborate effectively with other NOC team members and cross-functional teams to resolve incidents efficiently.
Continuous Improvement: Identify opportunities for process improvement and drive change to enhance service availability and customer satisfaction.
Adaptability: Remain calm under pressure and adapt to changing circumstances during incident resolution.
Communication: Maintain open and transparent communication with management, teams, and customers throughout the incident resolution process.

Collaboration Style:

The NOC team follows Agile methodologies and works in sprints to manage incident resolution and process improvements.
The team uses zabbix for monitoring and alert management, and communicates effectively using collaboration tools (e.g., Slack, Microsoft Teams).
Backblaze encourages a culture of open communication, transparency, and collaboration across all teams.

📝 Enhancement Note: Backblaze's NOC team values customer focus, teamwork, continuous improvement, adaptability, and communication. The team collaborates effectively using Agile methodologies and communication tools to resolve incidents efficiently and enhance service availability.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Incident Resolution: Manage high-pressure situations and resolve complex technical issues efficiently and effectively.
Process Improvement: Identify opportunities for process improvement and drive change to enhance service availability and customer satisfaction.
Adaptability: Remain calm under pressure and adapt to changing circumstances during incident resolution.
Communication: Maintain open and transparent communication with management, teams, and customers throughout the incident resolution process.

Learning & Development Opportunities:

Technical Skills: Develop expertise in Linux, network administration, and incident management. Explore opportunities to specialize in specific areas, such as cloud storage or network architecture.
Leadership Skills: Demonstrate strong performance and leadership skills to advance to a Sr. NOC Technician II or NOC Manager role.
Cross-functional Exposure: Collaborate with other teams to gain exposure to different aspects of the business and explore opportunities for growth within the organization.

📝 Enhancement Note: Backblaze's NOC team faces technical challenges related to incident resolution, process improvement, adaptability, and communication. The team offers opportunities for growth and development in technical skills, leadership, and cross-functional exposure.

💡 Interview Preparation

Technical Questions:

Linux & Network Administration: Be prepared to discuss Linux commands, network protocols, and troubleshooting techniques.
Incident Management: Demonstrate a strong understanding of incident management processes and best practices.
Problem-Solving: Prepare for scenario-based questions that focus on problem-solving, communication, and teamwork.

Company & Culture Questions:

Company Knowledge: Research Backblaze's products, services, and company culture to demonstrate a strong understanding of the business.
Team Dynamics: Prepare for questions about teamwork, collaboration, and communication within the NOC team and across the organization.
Career Growth: Discuss your long-term career goals and how this role can help you achieve them within Backblaze.

Portfolio Presentation Strategy: N/A for this role.

📝 Enhancement Note: Backblaze's interview process focuses on assessing the candidate's technical skills, problem-solving abilities, and cultural fit. The technical interview will delve into the candidate's Linux and network administration skills, as well as their understanding of incident management processes and best practices.

📌 Application Steps

To apply for this Sr. NOC Technician I position:

Submit your application through the application link provided.
Prepare for the phone screen by reviewing the role, responsibilities, and qualifications.
Brush up on your Linux, network administration, and incident management skills for the technical interview.
Research Backblaze's products, services, and company culture to demonstrate a strong understanding of the business.
Prepare for behavioral interview questions that focus on problem-solving, communication, and teamwork.
Review the NOC team values and collaboration style to ensure a strong cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Sr. NOC Technician I