📍 Job Overview

Job Title: Senior Network Operations Engineer
Company: Moderna
Location: Warsaw, Poland (Digital)
Job Type: Hybrid (3 days on-site)
Category: Server Administration, Network Infrastructure
Date Posted: 2025-07-22
Experience Level: 5-10 years
Remote Status: On-site with hybrid option

🚀 Role Summary

Moderna, a pioneering biotech company revolutionizing medicine through mRNA technology, is expanding its international business services hub in Warsaw, Poland. We are seeking a Senior Network Operations Engineer to ensure the seamless performance of our global network infrastructure, driving stability, efficiency, and reliability across daily operations.

💻 Primary Responsibilities

🌐 Network Operations & Incident Management

Oversee Tier 1 and Tier 2 network operations: Ensure fast and effective incident response and issue resolution.
Act as the escalation point for Tier 3 issues: Collaborate with Network Engineering to resolve complex challenges.
Monitor global network performance: Proactively identify and remediate anomalies using observability tools.
Optimize alerts and enhance visibility: Work with monitoring teams to improve alerting mechanisms and ensure system-wide awareness.

📝 Process Improvement & Vendor Management

Maintain and refine SOPs, playbooks, and troubleshooting documentation: Improve team autonomy and efficiency.
Participate in on-call rotations: Ensure 24/7 support coverage for critical infrastructure and events.
Manage vendor relationships: Coordinate with vendors to resolve issues within SLA timelines and optimize support contracts.

📈 Performance Metrics & Compliance

Track and report on key performance metrics: Participate in continuous improvement initiatives.
Work closely with Service Managers and change management stakeholders: Optimize operational practices and enforce compliance.

📝 Enhancement Note: This role requires a strong focus on incident management, process improvement, and vendor coordination to ensure the reliability and performance of Moderna's global network infrastructure.

🎓 Skills & Qualifications

Education: Relevant Bachelor's degree in Computer Science, IT, or a related field.

Experience: 7+ years in network operations with a strong focus on Tier 1/2 support and incident management.

Required Skills:

Proven expertise in monitoring network performance, troubleshooting issues, and managing daily operations in a 24/7 global environment.
Solid technical background in network fundamentals, including routing, switching, and basic network security principles.
Proficiency with network monitoring tools and ITSM systems to manage incidents and service requests.
Excellent problem-solving skills, strong communication abilities, and a customer-first mindset.

Preferred Skills:

Experience working in GxP-regulated environments or a quick learner capable of applying GxP requirements to network operations.
Advanced knowledge of network observability platforms and hands-on experience with ITSM tools.
Industry certifications such as CCNA/CCNP or equivalent network operations credentials.
A proactive, innovative mindset with a passion for continuous improvement and operational excellence.
Demonstrated ability to collaborate effectively with cross-functional teams and manage vendor relationships.

📊 Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: €65,000 - €85,000 per year (based on regional market research and experience level)

Benefits:

Quality healthcare and insurance benefits
Lifestyle Spending Accounts
Free premium access to fitness, nutrition, and mindfulness classes
Family planning and adoption benefits
Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
Savings and investments
Location-specific perks and extras!

🎯 Team & Company Context

🏢 Company Culture

Industry: Biotechnology, Pharmaceuticals

Company Size: Large (10,000+ employees)

Founded: 2010

Team Structure:

The Network Operations team is part of the broader IT organization, working closely with Network Engineering, Monitoring, and Service Management teams.
The team follows an on-call rotation model to ensure 24/7 coverage and support for critical infrastructure and events.

Development Methodology:

Moderna follows Agile methodologies for network operations and incident management.
The team uses ITIL-based processes for service management and continuous improvement.

Company Website: Moderna

📝 Enhancement Note: Moderna's global presence and rapid growth require a network operations engineer who can thrive in a dynamic, fast-paced environment and contribute to the company's mission of revolutionizing medicine through mRNA technology.

📈 Career & Growth Analysis

Network Operations Engineer Career Level: This role is an individual contributor position, responsible for driving operational excellence and incident management within the global network infrastructure.

Reporting Structure: The Senior Network Operations Engineer reports directly to the Senior Manager - Network Operations.

Technical Impact: This role has a significant impact on the reliability, performance, and security of Moderna's global network infrastructure, ensuring business continuity and supporting the company's mission to develop and deliver transformative mRNA medicines.

Growth Opportunities:

Technical Growth: Deepen expertise in network operations, incident management, and process improvement. Explore emerging technologies in network observability and AI-driven infrastructure.
Leadership Development: Contribute to mentoring junior team members and driving operational best practices. Explore opportunities to lead projects or teams focused on network infrastructure and process improvement.
Architecture & Design: Collaborate with network architects and engineers to design and implement scalable, secure, and high-performing network solutions that support Moderna's global business operations.

📝 Enhancement Note: This role offers significant growth opportunities for technical expertise, leadership development, and architecture design within Moderna's expanding global network infrastructure.

🌐 Work Environment

Office Type: Moderna's Warsaw hub is a modern, collaborative workspace designed to foster innovation and teamwork.

Office Location(s): Warsaw, Poland (with hybrid work arrangement)

Workspace Context:

Moderna provides state-of-the-art equipment, including multiple monitors and testing devices, to support network operations and incident management.
The workspace encourages collaboration and cross-functional team interaction, with dedicated spaces for team meetings and brainstorming sessions.

Work Schedule: Moderna follows a standard workweek of 40 hours, with flexible working hours to accommodate on-call rotations and incident management cycles.

📝 Enhancement Note: Moderna's hybrid work arrangement and flexible working hours enable network operations engineers to balance their professional and personal lives while ensuring the reliability and performance of the global network infrastructure.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills, cultural fit, and technical proficiency.
Technical Deep Dive: A comprehensive technical interview focused on network operations, incident management, and process improvement. Expect questions on network fundamentals, routing, switching, and network security principles.
On-Site/Final Interview: A final interview with the hiring manager and other team members to assess cultural fit, leadership potential, and problem-solving skills.

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation:

Brush up on network fundamentals, including routing, switching, and network security principles.
Familiarize yourself with network monitoring tools and ITSM systems.
Prepare for scenario-based questions that focus on incident management, process improvement, and vendor coordination.

ATS Keywords: Network Operations, Incident Management, Network Performance Monitoring, Routing, Switching, Network Security, ITSM, Problem-Solving, Vendor Management, Process Improvement, Agile Methodologies, ITIL, Biotechnology, Pharmaceuticals, Global Network Infrastructure.

📝 Enhancement Note: Prepare for a comprehensive interview process that assesses your technical proficiency in network operations, incident management, and process improvement, as well as your cultural fit and leadership potential within Moderna's dynamic and growing organization.

🛠 Technology Stack & Web Infrastructure

Network Technologies:

Routing: BGP, OSPF, EIGRP
Switching: L2/L3 switching, VLANs, Spanning Tree Protocol
Network Security: Firewalls, Intrusion Detection Systems, Access Control Lists

Monitoring & ITSM Tools:

Network Monitoring: SolarWinds, Nagios, Zabbix
ITSM: ServiceNow, JIRA Service Desk
Observability: Splunk, ELK Stack

Collaboration & Communication Tools:

Collaboration: Microsoft Teams, Slack
Communication: Email, Instant Messaging

📝 Enhancement Note: Familiarize yourself with Moderna's network technologies, monitoring tools, and collaboration platforms to ensure a smooth onboarding process and effective contribution to the global network operations team.

👥 Team Culture & Values

Network Operations Values:

Ownership: Take responsibility for the integrity and performance of Moderna's global network infrastructure.
Proactivity: Anticipate and address potential issues before they impact network performance and business operations.
Collaboration: Work closely with cross-functional teams, including Network Engineering, Monitoring, and Service Management, to ensure seamless network operations and incident management.
Continuous Improvement: Regularly review and refine processes, tools, and best practices to optimize network performance and operational efficiency.

Collaboration Style:

Cross-Functional Integration: Work closely with other IT teams, including Network Engineering, Monitoring, and Service Management, to ensure seamless network operations and incident management.
Code Review Culture: Collaborate with Network Engineering to review and optimize network configurations, scripts, and automation tools.
Knowledge Sharing: Contribute to mentoring junior team members and driving operational best practices within the global network operations team.

📝 Enhancement Note: Embrace Moderna's network operations values and collaboration style to drive operational excellence, incident management, and process improvement within the global network infrastructure.

🛡️ Challenges & Growth Opportunities

Technical Challenges:

Network Performance Optimization: Identify and address performance bottlenecks, optimize routing and switching configurations, and enhance network throughput.
Incident Management & Escalation: Develop and refine incident management processes, improve escalation paths, and drive operational excellence across the global network infrastructure.
Vendor Management: Coordinate with vendors to resolve issues within SLA timelines, optimize support contracts, and drive continuous improvement in vendor performance.

Learning & Development Opportunities:

Network Observability: Deepen expertise in network observability platforms, such as Splunk or the ELK Stack, to enhance visibility and proactively identify network anomalies.
Emerging Technologies: Explore emerging technologies in network infrastructure, such as AI-driven network optimization and automation, to stay ahead of industry trends and best practices.
Leadership Development: Contribute to mentoring junior team members and driving operational best practices to develop leadership skills and advance your career within Moderna's global network operations team.

📝 Enhancement Note: Embrace the technical challenges and growth opportunities within Moderna's global network operations team to drive operational excellence, incident management, and process improvement while expanding your technical expertise and leadership skills.

💡 Interview Preparation

Technical Questions:

Network Fundamentals: Describe the OSI and TCP/IP models, and explain how they apply to network operations and incident management.
Routing & Switching: Explain the differences between static, dynamic, and default routing. Describe the role of Spanning Tree Protocol in network switching.
Network Security: Discuss common network security threats and best practices for mitigating risks in a global network infrastructure.
Incident Management: Describe the incident management lifecycle and explain your approach to incident response, escalation, and resolution.
Process Improvement: Explain your experience with process improvement methodologies, such as Lean Six Sigma or Plan-Do-Check-Act (PDCA), and provide an example of a successful process improvement initiative.

Company & Culture Questions:

Moderna's Mission: Explain how your role as a Senior Network Operations Engineer contributes to Moderna's mission of revolutionizing medicine through mRNA technology.
Global Network Infrastructure: Describe the challenges and opportunities of managing a global network infrastructure, and explain how you would ensure business continuity and high availability in a 24/7 environment.
Teamwork & Collaboration: Explain your experience working in a cross-functional team environment and describe how you would collaborate with other IT teams, such as Network Engineering and Monitoring, to drive operational excellence and incident management.

Portfolio Presentation Strategy: (N/A for this role)