📍 Job Overview

Job Title: Sr. IT Systems Engineer - Observability Team - Remote
Company: Prime Therapeutics
Location: Home
Job Type: Full-Time
Category: DevOps Engineer
Date Posted: 2025-06-12
Experience Level: 5-10 years
Remote Status: Remote Solely

🚀 Role Summary

Web Technology Focus: Observability, Application Performance Monitoring (APM), and Infrastructure Management using Dynatrace and other monitoring tools.
Key Responsibilities: Deploy and support APM tools, plan and administer Dynatrace, onboard applications and hosts, configure alerts and dashboards, and troubleshoot performance-related issues.
Team Collaboration: Work cross-functionally with various teams to ensure system performance, stability, and no monitoring gaps.

📝 Enhancement Note: This role requires a strong background in APM and observability technologies, with a focus on Dynatrace. Candidates should be comfortable working in a remote environment and collaborating with diverse teams.

💻 Primary Responsibilities

🔬 Deploy and Support APM Tools: Install, configure, and maintain APM tools to monitor application performance and user experience.
📈 Plan and Administer Dynatrace: Manage Dynatrace environment, including installation, configuration, and updates.
🌐 Onboard Applications and Hosts: Integrate applications and hosts running in public and private clouds into Dynatrace for monitoring.
📊 Configure Alerts and Dashboards: Set up alerts and high-end business dashboards to visualize performance data and enable quick issue resolution.
🔍 Troubleshoot Performance Issues: Analyze system performance, identify bottlenecks, and resolve performance-related problems.
🛠 Proactively Monitor Systems: Continuously monitor systems, networks, and applications to ensure optimal performance and stability.
📊 Design and Implement Observability Platforms: Develop and improve instrumentation for monitoring and logging, and design tools for metric collection, analysis, and reporting.

📝 Enhancement Note: This role requires a deep understanding of APM and observability technologies, as well as strong problem-solving skills to effectively troubleshoot performance issues and ensure system stability.

🎓 Skills & Qualifications

Education: Bachelor's degree in computer science or a related field, or equivalent experience.

Experience: 5+ years of experience in infrastructure technologies, with a focus on APM and/or observability technology, and direct experience with Dynatrace.

Required Skills:

Proven experience communicating effectively with multiple subjects and audiences.
Hands-on working knowledge of AWS Cloud Platforms, GCP, or other cloud technologies.
Broad knowledge of IT systems engineering.
Understanding and ability to work on various OS platforms, including AIX, Linux, Windows, and Ansible Automation.
Excellent written, technical, and verbal communication skills.
Strong analytical and technical problem-solving skills.

Preferred Skills:

Experience working in an environment with regulatory compliance requirements (HIPAA, PCI, etc.).
Previous experience in the PBM/healthcare industry.
Understanding of security implications of the domain.
ITIL Foundations Certification.
Desire to work in management and lead others.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

🔬 APM & Observability Projects: Include projects showcasing your experience with APM and observability tools, such as Dynatrace, AppDynamics, or New Relic.
📈 Performance Optimization: Highlight projects where you've improved application performance and optimized user experience.
🛠 Troubleshooting Scenarios: Demonstrate your problem-solving skills by presenting case studies of performance-related issues you've resolved.

Technical Documentation:

📝 Documentation Standards: Showcase your ability to document code, configuration, and deployment processes using clear and concise language.
📊 Metric Analysis: Include examples of performance metric analysis, along with recommendations for improvement.
🛡 Security Considerations: Highlight your understanding of security implications in your projects and how you've addressed them.

📝 Enhancement Note: Given the remote nature of this role, ensure your portfolio is easily accessible and well-organized, with clear explanations of your contributions and the technologies used.

💵 Compensation & Benefits

Salary Range: $94,000 - $160,000 per year, based on experience and skills.

Benefits:

Medical, dental, and vision insurance.
Retirement savings plan with company match.
Tuition reimbursement and professional development opportunities.
Employee assistance program and wellness resources.
Paid time off, including vacation, sick leave, and holidays.

Working Hours: Full-time, with the ability to work a flexible schedule, including weekends, holidays, and on-call shifts outside of Prime's core business hours of 9:00 a.m. to 3:00 p.m.

📝 Enhancement Note: The salary range provided is based on market research for similar roles in the United States. The actual salary may vary depending on the candidate's experience, skills, and other factors.

🎯 Team & Company Context

🏢 Company Culture

Industry: Prime Therapeutics is a pharmacy benefit manager (PBM) that focuses on improving patient access to affordable medications.

Company Size: Medium-sized company with a team of approximately 1,000 employees.

Founded: 2003, as a joint venture between CVS Health and Express Scripts.

Team Structure:

🔬 Observability Team: The observability team is responsible for monitoring and ensuring the performance, stability, and security of Prime Therapeutics' applications and infrastructure.
🌐 Cross-Functional Collaboration: The team works closely with various departments, including software development, IT operations, and business stakeholders, to ensure optimal system performance and user experience.

Development Methodology:

🔬 Agile/Scrum: The team follows Agile/Scrum methodologies for project management and continuous improvement.
📈 Infrastructure as Code (IaC): Primarily uses Ansible Automation for infrastructure management and automation.
🛠 Incident Management: Emphasizes proactive monitoring, incident response, and post-incident analysis to minimize downtime and ensure high system availability.

Company Website: Prime Therapeutics

📝 Enhancement Note: Prime Therapeutics values collaboration, innovation, and continuous learning. The company encourages its employees to stay up-to-date with emerging technologies and best practices in the PBM industry.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the senior level, requiring a deep understanding of APM and observability technologies, as well as strong leadership and mentoring skills.

Reporting Structure: The Sr. IT Systems Engineer reports directly to the Manager of Observability Engineering and works closely with other team members, as well as cross-functional stakeholders.

Technical Impact: The role has a significant impact on the performance, stability, and security of Prime Therapeutics' applications and infrastructure, directly influencing user experience and business outcomes.

Growth Opportunities:

🔬 Technical Leadership: The role offers opportunities to mentor junior team members and contribute to the development of best practices and standards for APM and observability within the organization.
🌐 Cross-Functional Collaboration: Working closely with various teams provides opportunities to gain exposure to different aspects of the business and contribute to strategic decision-making processes.
🛠 Incident Management: Proactively managing and resolving performance-related issues allows for continuous learning and skill development in incident response and root cause analysis.

📝 Enhancement Note: Given the remote nature of this role, growth opportunities may include leading virtual teams, contributing to the development of remote work best practices, and driving adoption of remote collaboration tools and technologies.

🌐 Work Environment

Office Type: Primarily remote, with some on-site collaboration and training opportunities.

Office Location(s): Prime Therapeutics has offices in various locations across the United States, with a significant presence in Minnesota and New Jersey.

Workspace Context:

🔬 Remote Work: The role requires a dedicated home office space with a reliable internet connection and appropriate equipment for remote work.
📈 Collaboration Tools: The team uses various collaboration tools, such as Microsoft Teams, Slack, and Jira, to facilitate communication and project management.
🛠 On-Call Rotations: The role requires participation in on-call rotations to provide 24/7 support for critical systems and applications.

Work Schedule: Full-time, with a flexible schedule that may include weekends, holidays, and on-call shifts outside of Prime Therapeutics' core business hours of 9:00 a.m. to 3:00 p.m.

📝 Enhancement Note: The remote nature of this role requires strong self-motivation, time management, and communication skills to work effectively in a distributed team environment.

📄 Application & Technical Interview Process

Interview Process:

📝 Phone Screen: A brief phone or video call to discuss your experience, qualifications, and career goals.
🔬 Technical Deep Dive: A comprehensive technical interview focused on your experience with APM and observability technologies, as well as your problem-solving skills and approach to performance optimization.
🌐 Behavioral Questions: Situational and behavioral questions to assess your fit with Prime Therapeutics' company culture and team dynamics.
🛠 Final Decision: A final interview with the hiring manager and other key stakeholders to discuss your qualifications and fit for the role.

Portfolio Review Tips:

🔬 APM & Observability Projects: Highlight your most relevant APM and observability projects, focusing on the challenges you faced, the tools you used, and the outcomes you achieved.
📈 Performance Optimization: Demonstrate your ability to analyze performance data, identify bottlenecks, and implement effective optimization strategies.
🛠 Troubleshooting Scenarios: Present case studies of performance-related issues you've resolved, emphasizing your problem-solving skills and attention to detail.

Technical Challenge Preparation:

🔬 APM & Observability Tools: Brush up on your knowledge of APM and observability tools, such as Dynatrace, AppDynamics, or New Relic, and be prepared to discuss their features, strengths, and use cases.
📈 Performance Analysis: Familiarize yourself with performance analysis techniques and metrics, and practice analyzing sample data to identify trends and optimize performance.
🛠 Root Cause Analysis: Review your problem-solving skills and practice applying root cause analysis techniques to troubleshoot complex performance issues.

ATS Keywords: [Provided in the "AI Key Skills" section above]

📝 Enhancement Note: The interview process for this role is designed to assess your technical expertise, problem-solving skills, and cultural fit with Prime Therapeutics' company culture and team dynamics.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable, as this role focuses on backend and infrastructure management.

Backend & Server Technologies:

🔬 Dynatrace: The primary APM and observability tool used by Prime Therapeutics.
🌐 Cloud Platforms: AWS and GCP are the primary cloud platforms used by Prime Therapeutics.
📈 Monitoring Tools: Prometheus, Grafana, and ELK Stack are used for monitoring and log aggregation.
🛠 Infrastructure Automation: Ansible Automation is used for infrastructure management and automation.

Development & DevOps Tools:

🔬 Version Control: Git is used for version control and collaboration.
📈 CI/CD Pipelines: Jenkins and GitLab CI/CD are used for automated deployment and testing.
🛠 Infrastructure as Code (IaC): Terraform and CloudFormation are used for infrastructure provisioning and management.

📝 Enhancement Note: The technology stack for this role is designed to provide a comprehensive and robust APM and observability solution, enabling Prime Therapeutics to monitor and optimize the performance of its applications and infrastructure.

👥 Team Culture & Values

Web Development Values:

🔬 Performance Optimization: Prime Therapeutics emphasizes the importance of continuous performance optimization and user experience improvement.
📈 Data-Driven Decisions: The company values data-driven decision-making and uses performance metrics to guide its strategies and investments.
🛠 Collaboration: Prime Therapeutistics fosters a culture of collaboration and knowledge sharing, encouraging team members to learn from one another and contribute to collective success.
🌐 Innovation: The company encourages innovation and embraces emerging technologies and best practices to stay ahead of industry trends.

Collaboration Style:

🔬 Cross-Functional Integration: The observability team works closely with various departments, including software development, IT operations, and business stakeholders, to ensure optimal system performance and user experience.
📈 Code Review Culture: The team emphasizes code review and peer programming practices to ensure code quality, knowledge sharing, and continuous learning.
🛠 Knowledge Sharing: Prime Therapeutics encourages team members to share their expertise and contribute to the development of best practices and standards within the organization.

📝 Enhancement Note: Prime Therapeutics values collaboration, innovation, and continuous learning. The company encourages its employees to stay up-to-date with emerging technologies and best practices in the PBM industry.

⚡ Challenges & Growth Opportunities

Technical Challenges:

🔬 Performance Optimization: Identifying and addressing performance bottlenecks in complex, high-traffic applications and infrastructure.
📈 Scalability: Designing and implementing scalable solutions that can handle increased load and user demand.
🛠 Security: Ensuring the security and compliance of Prime Therapeutics' applications and infrastructure, while maintaining optimal performance and user experience.
🌐 Emerging Technologies: Staying current with emerging technologies and trends in APM, observability, and infrastructure management.

Learning & Development Opportunities:

🔬 Technical Skill Development: Continuously expanding your knowledge of APM and observability technologies, as well as related tools and best practices.
📈 Conference Attendance: Attending industry conferences and events to network with peers, learn from experts, and gain exposure to emerging technologies and trends.
🛠 Technical Mentorship: Seeking mentorship opportunities from experienced team members to develop your skills and advance your career.

📝 Enhancement Note: The technical challenges and learning opportunities for this role are designed to help you grow as a professional and contribute to the success of Prime Therapeutics' applications and infrastructure.

💡 Interview Preparation

Technical Questions:

🔬 APM & Observability Fundamentals: Be prepared to discuss your experience with APM and observability technologies, as well as your understanding of performance optimization techniques and best practices.
📈 Performance Analysis: Brush up on your knowledge of performance analysis techniques and metrics, and practice analyzing sample data to identify trends and optimize performance.
🛠 Root Cause Analysis: Review your problem-solving skills and practice applying root cause analysis techniques to troubleshoot complex performance issues.

Company & Culture Questions:

🔬 Company Culture: Research Prime Therapeutics' company culture, values, and mission, and be prepared to discuss how your personal values align with the organization's.
📈 Data-Driven Decisions: Familiarize yourself with Prime Therapeutics' data-driven decision-making approach and be prepared to discuss how you've applied this methodology in your previous roles.
🛠 Collaboration: Prepare examples of your experience working in a collaborative environment, highlighting your ability to work effectively with cross-functional teams and stakeholders.

Portfolio Presentation Strategy:

🔬 APM & Observability Projects: Highlight your most relevant APM and observability projects, focusing on the challenges you faced, the tools you used, and the outcomes you achieved.
📈 Performance Optimization: Demonstrate your ability to analyze performance data, identify bottlenecks, and implement effective optimization strategies.
🛠 Troubleshooting Scenarios: Present case studies of performance-related issues you've resolved, emphasizing your problem-solving skills and attention to detail.

📝 Enhancement Note: The interview process for this role is designed to assess your technical expertise, problem-solving skills, and cultural fit with Prime Therapeutics' company culture and team dynamics.

📌 Application Steps

To apply for this Sr. IT Systems Engineer - Observability Team - Remote position at Prime Therapeutics:

📝 Customize Your Resume: Highlight your relevant experience with APM and observability technologies, as well as your problem-solving skills and attention to detail.
🔬 Tailor Your Cover Letter: Explain why you're interested in this role and how your skills and experience make you a strong fit for Prime Therapeutics' observability team.
📊 Prepare Your Portfolio: Ensure your portfolio showcases your most relevant APM and observability projects, focusing on the challenges you faced, the tools you used, and the outcomes you achieved.
🛠 Practice Your Technical Skills: Brush up on your knowledge of APM and observability technologies, as well as your problem-solving skills and attention to detail, in preparation for the technical interview.
🌐 Research Prime Therapeutics: Familiarize yourself with Prime Therapeutics' company culture, values, and mission, and be prepared to discuss how your personal values align with the organization's.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Sr. IT Systems Engineer - Observability Team - Remote