📍 Job Overview

• Job Title: Senior Customer Support Specialist
• Company: Pinterest
• Location: Singapore, SG
• Job Type: Hybrid (2 days in office per week)
• Category: Customer Support & Operations
• Date Posted: June 11, 2025
• Experience Level: 5-10 years
• Remote Status: On-site (Singapore City, Singapore)

🚀 Role Summary

• Serve as the primary point of contact for Pinterest's global business partners, managing technical support issues and driving user experience improvements.
• Collaborate cross-functionally with product and engineering teams to resolve customer issues and enhance Pinterest's business products suite.
• Represent the voice of businesses for EMEA customers and contribute to improving outsourced vendor performance.

📝 Enhancement Note: This role requires a strong technical background and client service mindset to effectively manage business customer needs and advocate for technical solutions.

💻 Primary Responsibilities

• Manage Technical Support Issues: Verify, isolate, and diagnose technical problems, then resolve them across Pinterest's business products suite.
• Handle Escalations: Manage escalations from outsourced vendors and contribute to improving their performance.
• Partner with Product Specialists: Collaborate with product specialists to represent the voice of businesses for EMEA customers.
• Perform Bug Triaging: Triage and partner with engineering to resolve customer issues and improve Pinterest's products.
• On-Call Support: Provide on-call support during evenings and weekends as required.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field.

Experience: Minimum of 5 years working in a support role, with 3 years in online advertising, preferably in the measurement/delivery space.

Required Skills:

• Proficient in SQL, HTML, CSS, and JavaScript.
• Knowledge of Google Analytics, MMPs, Tableau, and Salesforce.
• Experience with measurement solutions, web analytics, eCommerce data feeds, and the retail industry.
• Strong data analysis skills to frame and break apart large business problems.
• Excellent communication skills with a client service mindset.

Preferred Skills:

• Experience with triaging and troubleshooting technical products/platforms for business customers.
• Ability to thrive in a fast-paced, dynamic environment.

📊 Web Portfolio & Project Requirements (N/A - Customer Support Role)

💵 Compensation & Benefits

Salary Range: SGD 8,000 - 12,000 per month (based on market research for Senior Customer Support roles in Singapore)

Benefits:

• Competitive health, dental, and vision insurance.
• 401(k) matching.
• Generous time off policies.
• Employee stock options.
• Flexible working model with remote and in-office options.

Working Hours: Full-time (40 hours/week) with on-call support during evenings and weekends.

📝 Enhancement Note: Salary range is estimated based on market research for Senior Customer Support roles in Singapore, considering the required experience and skills. Benefits are inferred from Pinterest's standard employee benefits package.

🎯 Team & Company Context

Company Culture:

• Industry: Technology & Social Media
• Company Size: Large (10,000+ employees)
• Founded: 2009
• Team Structure: Global Customer Operations team, working closely with Product, Engineering, and Sales teams.
• Development Methodology: Agile, with a focus on customer-centric product development and continuous improvement.

Company Website: Pinterest

📝 Enhancement Note: Company culture and team structure are inferred based on Pinterest's public information and industry standards for Customer Operations teams.

📈 Career & Growth Analysis

Customer Support Career Level: Senior Customer Support Specialist roles involve managing complex customer issues, collaborating cross-functionally, and driving user experience improvements. This role offers opportunities for growth into team leadership, process improvement, or transitioning into other customer-facing or operations roles within the company.

Reporting Structure: This role reports directly to the Customer Operations Manager and works closely with Product Specialists, Engineering teams, and other cross-functional partners.

Technical Impact: Senior Customer Support Specialists have a significant impact on Pinterest's user experience by addressing business customer needs, improving product quality, and driving customer satisfaction.

Growth Opportunities:

• Team Leadership: Transition into a Customer Operations Team Lead role, managing a team of Customer Support Specialists.
• Process Improvement: Drive process improvements and efficiencies within the Customer Operations team.
• Cross-functional Transition: Explore opportunities in other customer-facing or operations roles, such as Customer Success or Business Operations.

📝 Enhancement Note: Career growth opportunities are inferred based on typical career progression paths within Customer Operations teams and Pinterest's company structure.

🌐 Work Environment

Office Type: Hybrid, with 2 days in the office per week for collaboration and connection.

Office Location(s): Singapore City, Singapore

Workspace Context:

• Collaborative Space: Pinterest's Singapore office offers collaborative workspaces designed to facilitate team interaction and idea sharing.
• Technical Resources: Access to necessary tools and resources for managing technical support issues, such as laptops, software, and testing environments.
• Cross-functional Collaboration: Opportunities to collaborate with Product, Engineering, and Sales teams to drive user experience improvements and address customer needs.

Work Schedule: Full-time (40 hours/week) with on-call support during evenings and weekends.

📝 Enhancement Note: Work environment and schedule are inferred based on Pinterest's hybrid working model and typical Customer Support team structures.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: A brief call to discuss your experience and fit for the role.
2. Technical Assessment: A hands-on assessment to evaluate your technical skills and problem-solving abilities.
3. Behavioral Interview: A conversation focused on your customer service experience, communication skills, and cultural fit.
4. Final Interview: A meeting with the hiring manager to discuss your qualifications and answer any remaining questions.

Portfolio Review Tips (N/A - Customer Support Role)

Technical Challenge Preparation:

• Brush up on your SQL, HTML, CSS, and JavaScript skills.
• Familiarize yourself with Google Analytics, MMPs, Tableau, and Salesforce.
• Prepare examples of how you've effectively managed complex customer issues and driven user experience improvements.

ATS Keywords:

• Customer Support, Technical Support, Troubleshooting, Problem Solving, Customer Service, Communication, Data Analysis, SQL, HTML, CSS, JavaScript, Google Analytics, MMPs, Tableau, Salesforce, eCommerce, Web Analytics, Retail Industry, Agile, Product Development, User Experience.

📝 Enhancement Note: Interview process and ATS keywords are inferred based on typical Customer Support hiring processes and the required skills for this role.

🛠 Technology Stack & Web Infrastructure (N/A - Customer Support Role)

👥 Team Culture & Values

Customer Support Values:

• Customer-centric: Focus on understanding and addressing customer needs to drive user experience improvements.
• Collaborative: Work closely with cross-functional teams to resolve customer issues and enhance Pinterest's products.
• Data-driven: Use data analysis skills to frame and break apart large business problems and advocate for technical solutions.
• Adaptable: Thrive in a fast-paced, dynamic environment and adapt to changing customer needs and priorities.

Collaboration Style:

• Cross-functional Integration: Collaborate with Product, Engineering, and Sales teams to address customer issues and enhance Pinterest's products.
• Code Review Culture: Leverage data analysis skills to identify trends, optimize processes, and improve customer support quality.
• Knowledge Sharing: Share insights and best practices with the team to drive continuous improvement in customer support.

📝 Enhancement Note: Customer Support values and collaboration style are inferred based on industry standards and Pinterest's company culture.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Managing complex technical support issues and resolving them across Pinterest's business products suite.
• Troubleshooting and debugging technical problems with minimal guidance.
• Collaborating with engineering teams to resolve customer issues and improve Pinterest's products.

Learning & Development Opportunities:

• Technical Skill Development: Enhance your technical skills in SQL, HTML, CSS, JavaScript, Google Analytics, MMPs, Tableau, and Salesforce.
• Customer Service Training: Improve your customer service skills through workshops, coaching, and mentoring opportunities.
• Career Progression: Explore opportunities for growth into team leadership, process improvement, or transitioning into other customer-facing or operations roles within the company.

📝 Enhancement Note: Technical challenges and learning opportunities are inferred based on the required skills and typical career progression paths within Customer Support teams.

💡 Interview Preparation

Technical Questions:

• SQL: Prepare for questions related to SQL queries, data manipulation, and database optimization.
• HTML, CSS, JavaScript: Brush up on your web development skills and prepare for questions related to responsive design, accessibility, and cross-browser compatibility.
• Google Analytics, MMPs, Tableau, Salesforce: Familiarize yourself with these tools and prepare for questions related to data analysis, reporting, and visualization.

Company & Culture Questions:

• Customer-centric: Prepare examples of how you've gone above and beyond to understand and address customer needs.
• Collaborative: Share stories of successful cross-functional collaboration and how you've driven user experience improvements through teamwork.
• Data-driven: Describe how you've used data analysis skills to identify trends, optimize processes, and drive customer support quality improvements.

Portfolio Presentation Strategy (N/A - Customer Support Role)

📝 Enhancement Note: Interview preparation questions are inferred based on typical Customer Support interview processes and the required skills for this role.

📌 Application Steps

To apply for this Senior Customer Support Specialist position at Pinterest:

1. Submit your application through the provided link.
2. Tailor your resume to highlight your relevant experience in customer support, technical troubleshooting, and data analysis.
3. Prepare for the technical assessment by brushing up on your SQL, HTML, CSS, JavaScript, Google Analytics, MMPs, Tableau, and Salesforce skills.
4. Research Pinterest's company culture, values, and products to demonstrate your enthusiasm and cultural fit during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Pinterest before making application decisions.