📍 Job Overview

Job Title: Sr Capacity Planning Manager, Selling Partner Communities
Company: Amazon
Location: Arlington, Virginia, United States & Seattle, Washington, United States & San Diego, California, United States
Job Type: On-site
Category: Operations & Planning
Date Posted: 2025-06-18
Experience Level: 5-10 years

🚀 Role Summary

Strategic Capacity Planning: Lead end-to-end capacity planning process, ensuring operational scalability and alignment across Selling Partner Communities (SPC) teams.
Data-Driven Decision Making: Utilize data and metrics to determine and drive improvements in capacity planning and throughput strategy.
Cross-Functional Collaboration: Partner with stakeholders to model throughput scenarios, identify bottlenecks, and optimize staffing costs across dependent teams.
Process Improvement: Drive continuous improvement initiatives to shorten planning SLAs and increase process automation.

📝 Enhancement Note: This role requires a strong background in capacity planning, operations management, or workforce planning, with a focus on data analysis and strategic recommendations.

💻 Primary Responsibilities

Capacity Planning: Own the capacity planning process end-to-end, from intake to execution readiness, including weekly and quarterly headcount planning across multiple workstreams and geographies.
Operational Planning: Build short/long term operational plans for different global sites to optimize variable costs associated with staffing.
Gearing Ratio Definition: Define and maintain gearing ratios to align staffing and throughput capacity across dependent teams.
Capacity Forecasting: Build and operationalize planning mechanisms to proactively address seasonality initiatives, high-level policy changes, and volume variability.
Stakeholder Partnership: Partner with stakeholders to model throughput scenarios and identify gaps between forecasted demand and available bandwidth.
Dashboard Development: Develop and manage dashboards and reporting tools to monitor capacity utilization and SLA adherence.
Capacity Reviews: Lead regular capacity reviews with stakeholders, identifying gaps between forecasted demand and available bandwidth.
Process Improvement: Drive continuous improvement initiatives to shorten planning SLAs and increase process automation.
Budget Alignment: Collaborate with Finance and Program stakeholders to align labor and budget assumptions for near- and long-range planning.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business, Finance, Engineering, Statistics, Computer Science, Mathematics, or a related quantitative field. Master's degree or MBA preferred.

Experience: 5+ years of program or project management experience and 5+ years of experience in capacity planning, operations management, or workforce planning in a fast-paced environment.

Required Skills:

Proven experience using data and metrics to determine and drive improvements
Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
Proficiency in Tableau or equivalent tools (2+ years preferred)
Strong mathematical and statistical skills
Excellent communication and stakeholder management skills
Ability to work in a dynamic, fast-paced environment and manage multiple projects simultaneously

Preferred Skills:

Experience with Amazon's internal tools and systems
Familiarity with the e-commerce industry and Amazon's selling partner ecosystem
Proficiency in SQL or other database languages
Experience with process improvement methodologies (e.g., Lean Six Sigma)

📊 Web Portfolio & Project Requirements (N/A - Not Applicable for this Role)

💵 Compensation & Benefits

Salary Range: $104,100 - $185,000 per year (USD), based on geographic market and experience.

Benefits:

Medical, Financial, and Other Benefits (visit Amazon's Employee Benefits page for more information)

Working Hours: Full-time position with standard working hours (40 hours/week). May require occasional overtime or flexible scheduling to meet project deadlines.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce and Retail

Company Size: Large (Over 1,000,000 employees)

Founded: 1994

Team Structure:

The Selling Partner Communities (SPC) organization focuses on building lasting connections with and among Amazon's selling partners, helping drive their success, and ensuring that public perception mirrors the reality that Amazon's stores are a great place for selling partners to build and maintain thriving businesses.
The Sr Capacity Planning Manager will work closely with cross-functional teams, including Finance, Program Management, and various SPC teams, to ensure operational scalability and alignment.

Development Methodology:

Amazon uses Agile methodologies for project management and continuous improvement.
The Sr Capacity Planning Manager will work closely with stakeholders to model throughput scenarios, identify bottlenecks, and optimize staffing costs, using data-driven decision-making and process improvement techniques.

Company Website: Amazon.com

📝 Enhancement Note: Amazon's company culture emphasizes innovation, customer obsession, and long-term thinking. The Sr Capacity Planning Manager will need to thrive in a dynamic, fast-paced environment and be comfortable working with large datasets and complex systems.

📈 Career & Growth Analysis

Role Analysis:

The Sr Capacity Planning Manager role is a senior-level position that requires a strong background in capacity planning, operations management, or workforce planning.
This role offers significant opportunities for career growth and development within Amazon's Selling Partner Communities organization and the broader e-commerce industry.

Growth Opportunities:

Career Progression: With experience and proven success in the role, the Sr Capacity Planning Manager may advance to a Director or Senior Manager position within the Selling Partner Communities organization or other Amazon teams.
Technical Skill Development: This role offers opportunities to develop and refine skills in data analysis, process improvement, and stakeholder management, as well as gain exposure to Amazon's internal tools and systems.
Leadership Potential: As the Sr Capacity Planning Manager gains experience and demonstrates strong performance, they may have the opportunity to lead teams or mentor junior team members.

📝 Enhancement Note: Career growth opportunities at Amazon are typically based on individual performance, initiative, and the needs of the business. The Sr Capacity Planning Manager should be proactive in seeking out new challenges and demonstrating their value to the organization.

🌐 Work Environment

Office Type: Amazon's offices are designed to foster collaboration, innovation, and employee well-being. The Sr Capacity Planning Manager will work in a modern, open-office environment with access to various amenities and resources.

Office Location(s):

Arlington, Virginia, United States
Seattle, Washington, United States
San Diego, California, United States

Workspace Context:

Collaboration: The Sr Capacity Planning Manager will work closely with cross-functional teams, including Finance, Program Management, and various Selling Partner Communities teams. They will need to be comfortable working in a collaborative environment and communicating effectively with stakeholders.
Tools & Resources: Amazon provides its employees with access to state-of-the-art technology, tools, and resources to support their work. The Sr Capacity Planning Manager will have access to tools such as Tableau, SQL, and Amazon's internal systems to support their capacity planning and analysis efforts.
Work-Life Balance: Amazon encourages employees to maintain a healthy work-life balance. The Sr Capacity Planning Manager should be able to manage their time effectively and prioritize their workload to ensure they can meet project deadlines while also maintaining a healthy lifestyle.

Work Schedule: Full-time position with standard working hours (40 hours/week). May require occasional overtime or flexible scheduling to meet project deadlines.

📝 Enhancement Note: Amazon's work environment is fast-paced and dynamic, with a strong focus on innovation and customer obsession. The Sr Capacity Planning Manager should be comfortable working in a high-pressure environment and be able to manage multiple projects simultaneously.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss the role, qualifications, and fit with Amazon's culture.
On-site Interview: A series of interviews with hiring managers, team members, and other stakeholders to assess the candidate's technical skills, cultural fit, and alignment with Amazon's leadership principles.
Case Study/Scenario-based Interview: A case study or scenario-based interview to evaluate the candidate's problem-solving skills, strategic thinking, and ability to make data-driven decisions.
Final Review: A final review with senior leadership to assess the candidate's overall fit for the role and the organization.

Portfolio Review Tips: N/A - Not Applicable for this Role

Technical Challenge Preparation:

Data Analysis: Brush up on your data analysis skills, including statistical analysis, data visualization, and data interpretation.
Capacity Planning: Familiarize yourself with capacity planning concepts, including gearing ratios, throughput capacity, and demand forecasting.
Stakeholder Management: Prepare for stakeholder management scenarios, demonstrating your ability to communicate effectively with cross-functional teams and influence decision-making.
Process Improvement: Review process improvement methodologies, such as Lean Six Sigma, and be prepared to discuss your experience with process improvement initiatives.

ATS Keywords: Capacity Planning, Operations Management, Workforce Planning, Data Analysis, Strategic Planning, Stakeholder Management, Process Improvement, Tableau, SQL, Amazon, E-commerce, Retail

📝 Enhancement Note: The interview process for this role will focus on assessing the candidate's technical skills, strategic thinking, and cultural fit with Amazon's leadership principles. Candidates should be prepared to discuss their experience with capacity planning, data analysis, and stakeholder management, as well as their familiarity with Amazon's internal tools and systems.

🛠 Technology Stack & Web Infrastructure (N/A - Not Applicable for this Role)

👥 Team Culture & Values

Amazon's Leadership Principles:

Customer Obsessed
Ownership
Invent and Simplify
Learn and Be Curious
Hire and Develop the Best
Insist on the Highest Standards
Think Big
Bias for Action
Frugality
Earn Trust
Dive Deep
Have Backbone; Disagree and Commit
Deliver Results

Amazon's Culture:

Amazon's culture is centered around customer obsession, innovation, and long-term thinking.
Employees are encouraged to take ownership of their work, be curious, and continuously learn and improve.
Amazon values diversity, inclusion, and collaboration, and employees are expected to work together to achieve common goals.

📝 Enhancement Note: The Sr Capacity Planning Manager will need to thrive in Amazon's fast-paced, dynamic environment and be comfortable working with large datasets and complex systems. They should be customer-obsessed, data-driven, and proactive in seeking out new challenges and opportunities for improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Data Analysis: The Sr Capacity Planning Manager will face technical challenges related to data analysis, including working with large datasets, complex systems, and multiple data sources.
Capacity Planning: This role requires a deep understanding of capacity planning concepts, including gearing ratios, throughput capacity, and demand forecasting. The Sr Capacity Planning Manager will need to be able to model complex scenarios and make data-driven decisions to optimize staffing costs and ensure operational scalability.
Stakeholder Management: The Sr Capacity Planning Manager will need to be able to communicate effectively with cross-functional teams and influence decision-making. They will face challenges related to managing stakeholder expectations, aligning priorities, and driving consensus.

Learning & Development Opportunities:

Data Analysis: The Sr Capacity Planning Manager will have opportunities to develop and refine their data analysis skills, working with large datasets and complex systems.
Capacity Planning: This role offers opportunities to gain exposure to Amazon's internal tools and systems and develop expertise in capacity planning, operations management, and workforce planning.
Leadership Development: As the Sr Capacity Planning Manager gains experience and demonstrates strong performance, they may have the opportunity to lead teams or mentor junior team members, developing their leadership skills and gaining exposure to Amazon's leadership principles.

📝 Enhancement Note: The Sr Capacity Planning Manager will face technical challenges related to data analysis, capacity planning, and stakeholder management. They will have opportunities to learn and develop their skills in these areas, as well as gain exposure to Amazon's internal tools and systems and develop their leadership skills.

💡 Interview Preparation

Technical Questions:

Data Analysis: Be prepared to discuss your experience with data analysis, including statistical analysis, data visualization, and data interpretation. Brush up on your SQL skills and be ready to discuss your experience with Tableau or equivalent tools.
Capacity Planning: Familiarize yourself with capacity planning concepts, including gearing ratios, throughput capacity, and demand forecasting. Be prepared to discuss your experience with capacity planning, operations management, and workforce planning.
Stakeholder Management: Prepare for stakeholder management scenarios, demonstrating your ability to communicate effectively with cross-functional teams and influence decision-making. Be ready to discuss your experience with process improvement methodologies, such as Lean Six Sigma.

Company & Culture Questions:

Amazon's Leadership Principles: Be prepared to discuss Amazon's leadership principles and how you have demonstrated them in your previous roles. Think about how you can apply these principles to the Sr Capacity Planning Manager role and contribute to Amazon's culture.
Amazon's Culture: Familiarize yourself with Amazon's culture and be prepared to discuss how you can contribute to Amazon's customer-obsessed, innovative, and long-term thinking approach. Think about how you can align your personal values and work style with Amazon's culture.

Portfolio Presentation Strategy: N/A - Not Applicable for this Role

📝 Enhancement Note: The interview process for this role will focus on assessing the candidate's technical skills, strategic thinking, and cultural fit with Amazon's leadership principles. Candidates should be prepared to discuss their experience with data analysis, capacity planning, and stakeholder management, as well as their familiarity with Amazon's internal tools and systems.

📌 Application Steps

To apply for this Sr Capacity Planning Manager, Selling Partner Communities position at Amazon:

Submit Your Application: Visit the Amazon Jobs website and search for the job title "Sr Capacity Planning Manager, Selling Partner Communities." Click on the job posting and follow the instructions to submit your application.
Prepare for Phone Screen: Review the job description and be ready to discuss your qualifications, experience, and fit with Amazon's culture during a brief phone call.
Research Amazon: Familiarize yourself with Amazon's company culture, leadership principles, and business model. Be prepared to discuss how you can contribute to Amazon's customer-obsessed, innovative, and long-term thinking approach.
Prepare for On-site Interview: Brush up on your technical skills, including data analysis, capacity planning, and stakeholder management. Review Amazon's leadership principles and be ready to discuss how you have demonstrated them in your previous roles.
Prepare for Case Study/Scenario-based Interview: Familiarize yourself with Amazon's business model and be ready to discuss your experience with data-driven decision-making, process improvement, and stakeholder management.
Final Review: Be prepared to discuss your overall fit for the role and the organization, as well as your long-term career goals and how this role can support your professional development.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Amazon's hiring organization before making application decisions.

Sr Capacity Planning Manager, Selling Partner Communities