Spécialiste au Soutien Technique / Technical support specialist at OPAL-RT

📍 Job Overview

Job Title: Spécialiste au Soutien Technique / Technical support specialist
Company: OPAL-RT Technologies
Location: Montreal, Quebec, Canada
Job Type: Hybrid (75% office, 25% travel)
Category: Technical Support Specialist
Date Posted: August 1, 2025
Experience Level: 2-5 years of relevant experience

🚀 Role Summary

Key Responsibilities: Commission and integrate electrical systems, provide technical support, deliver training sessions, and assist customers with system integration.
Required Skills: Electrical Engineering, System Integration, Customer Support, Training, MATLAB, Simulink, Power Electronics, Control Systems, Embedded Systems, Problem-Solving, Interpersonal Skills, and Customer Service.
Nice-to-Have Skills: FPGA Programming, VHDL, HIL Testing, Communication Protocols, and experience with OPAL-RT products.

💻 Primary Responsibilities

Commission and Integrate Electrical Systems: Commission and integrate electrical systems using OPAL-RT solutions at customer sites.
Provide Technical Support: Offer technical support for electronic products and software, and assist customers with integrating OPAL-RT systems into their existing electrical infrastructure.
Deliver Training Sessions: Conduct training sessions internally to team members and externally to clients on hardware-in-the-loop (HIL) and simulation technologies.
Conduct Internal Testing: Perform internal testing to ensure reliability and performance.
Support Training Material Development: Contribute to the development and continuous improvement of training materials and programs related to power systems, control systems, and real-time simulation.

🎓 Skills & Qualifications

Education: Bachelor's degree in Electrical Engineering (preferred), Software Engineering, or Mechanical Engineering.

Experience: 2 to 5 years of relevant experience (internships count).

Required Skills:

Strong proficiency in MATLAB/Simulink for electrical system modeling and simulation.
Familiarity with power electronics, control systems, or embedded systems.
French required; knowledge of English is an asset for reading technical literature available only in English.
A passion for problem-solving with a strong ability for self-learning and independent thinking.
Ability to perform under pressure, combined with exceptional interpersonal and customer service skills.

Nice-to-Have Skills:

Experience with FPGA and VHDL programming.
Knowledge of power system simulation, HIL testing, or grid integration.
Familiarity with communication protocols (e.g., Modbus, CAN, IEC 61850).
Experience with RT-LAB, HYPERSIM, or other OPAL-RT products.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate your ability to commission and integrate electrical systems using OPAL-RT solutions.
Showcase your technical support skills by providing examples of resolving customer issues and assisting with system integration.
Highlight your training delivery skills through case studies or testimonials from clients or colleagues.
Display your proficiency in MATLAB/Simulink by sharing projects that showcase your electrical system modeling and simulation skills.

Technical Documentation:

Provide documentation that outlines your approach to problem-solving, self-learning, and independent thinking.
Include examples of your ability to perform under pressure and deliver exceptional customer service.
Showcase your knowledge of power electronics, control systems, or embedded systems through relevant projects or case studies.

💵 Compensation & Benefits

Salary Range: The salary range for this role is not explicitly stated. However, based on market research for Technical Support Specialists in Montreal with 2-5 years of experience, the estimated salary range is CAD 60,000 - CAD 90,000 per year.

Benefits:

Flexible schedule and the ability to telecommute.
Opportunity to work with researchers, innovators, and scientists in a family-like environment.
Recognition for ideas, creativity, and talent.
Globally competitive salary.

Working Hours: The standard workweek is 40 hours, with occasional travel to customer sites, including the United States.

🎯 Team & Company Context

🏢 Company Culture

Industry: OPAL-RT Technologies operates in the electrical engineering and simulation software industry.

Company Size: OPAL-RT Technologies is a growing company with a global presence, making it a mid-sized organization.

Founded: The company was founded in Quebec and has since expanded its reach worldwide.

Team Structure:

The team consists of members with expertise in electrical engineering, software engineering, and mechanical engineering.
The team is non-hierarchical, with a focus on collaboration and knowledge-sharing.
The team works closely with clients to provide tailored solutions and exceptional customer service.

Development Methodology:

OPAL-RT Technologies uses Agile methodologies for software development and project management.
The company emphasizes continuous improvement, innovation, and staying at the forefront of technological advancements.
OPAL-RT Technologies fosters a culture of learning, with a strong emphasis on professional development and growth opportunities.

Company Website: OPAL-RT Technologies Website

📝 Enhancement Note: OPAL-RT Technologies values diversity and encourages applicants from all backgrounds to apply. The company fosters an inclusive work environment where everyone can contribute to their fullest potential.

📈 Career & Growth Analysis

Web Technology Career Level: The Technical Support Specialist role is an intermediate-level position that requires a balance of technical expertise and strong interpersonal skills.

Reporting Structure: The Technical Support Specialist reports directly to the Technical Support Manager and works closely with other team members, clients, and stakeholders.

Technical Impact: The Technical Support Specialist plays a crucial role in ensuring the smooth operation of OPAL-RT's products and services, contributing to the company's overall success and growth.

Growth Opportunities:

Technical Career Progression: With experience and demonstrated proficiency, Technical Support Specialists can advance to senior roles, such as Senior Technical Support Specialist or Technical Support Manager.
Technical Skill Development: The role offers opportunities to learn and develop skills in emerging technologies, such as FPGA programming, VHDL, and HIL testing.
Technical Leadership: As the Technical Support Specialist gains experience and expertise, they may have the opportunity to mentor junior team members and contribute to the team's technical direction.

📝 Enhancement Note: OPAL-RT Technologies invests in its employees' professional development and offers training and growth opportunities to help them reach their full potential.

🌐 Work Environment

Office Type: OPAL-RT Technologies has a modern, collaborative workspace that fosters creativity and innovation.

Office Location(s): The primary office is located in Montreal, with occasional travel to customer sites, including the United States.

Workspace Context:

The workspace is designed to accommodate both individual focus and collaborative teamwork.
The office features multiple monitors, testing devices, and development tools to support the team's technical needs.
The workspace encourages cross-functional collaboration between developers, designers, and stakeholders.

Work Schedule: The work schedule is flexible, with a standard workweek of 40 hours and the option to work from home for a portion of the role.

📝 Enhancement Note: OPAL-RT Technologies values work-life balance and offers a flexible work schedule to accommodate employees' personal and professional responsibilities.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: Candidates will be evaluated on their technical skills, including their proficiency in MATLAB/Simulink, power electronics, and control systems. They will also be assessed on their problem-solving abilities and customer service skills.
Behavioral Interview: Candidates will participate in a behavioral interview to assess their interpersonal skills, cultural fit, and ability to perform under pressure.
Final Evaluation: The final evaluation will focus on the candidate's overall fit for the role, their potential for growth, and their alignment with OPAL-RT Technologies' values and mission.

Portfolio Review Tips:

Demonstrate Technical Proficiency: Highlight your technical skills and provide examples of your ability to commission and integrate electrical systems, deliver training sessions, and provide exceptional customer service.
Showcase Problem-Solving Skills: Include case studies or projects that showcase your ability to tackle complex technical challenges and find innovative solutions.
Emphasize Customer Service: Provide examples of your exceptional customer service skills and your ability to build strong, long-lasting client relationships.

Technical Challenge Preparation:

Brush Up on Technical Skills: Review your knowledge of MATLAB/Simulink, power electronics, and control systems to ensure you are well-prepared for the technical assessment.
Practice Problem-Solving: Engage in practice problems and case studies to hone your problem-solving skills and develop your ability to think critically and creatively.
Prepare for Behavioral Interview: Reflect on your past experiences and be ready to discuss your interpersonal skills, cultural fit, and ability to perform under pressure.

📝 Enhancement Note: OPAL-RT Technologies values candidates who are passionate about problem-solving, self-learning, and continuous improvement. Prepare for the interview by showcasing your enthusiasm for the role and your commitment to the company's mission.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable, as this role focuses on electrical system commissioning, integration, and technical support.

Backend & Server Technologies:

MATLAB/Simulink: Used for electrical system modeling and simulation.
Power Electronics: Required for understanding and working with electrical systems and components.
Control Systems: Necessary for configuring and integrating control systems with electrical systems.

Development & DevOps Tools:

RT-LAB, HYPERSIM, or other OPAL-RT products: Used for electrical system simulation, hardware-in-the-loop (HIL) testing, and real-time simulation.
Version Control Systems: Used for collaborative development and code management.
Communication Protocols: Familiarity with communication protocols, such as Modbus, CAN, and IEC 61850, is beneficial for integrating systems with existing electrical infrastructure.

📝 Enhancement Note: OPAL-RT Technologies uses a variety of tools and technologies to support its products and services. Familiarity with the company's technology stack is essential for success in this role.

👥 Team Culture & Values

Web Development Values:

Innovation: OPAL-RT Technologies encourages its team members to think creatively and push the boundaries of what is possible.
Collaboration: The company fosters a culture of teamwork and cross-functional collaboration between developers, designers, and stakeholders.
Continuous Learning: OPAL-RT Technologies values employees who are committed to lifelong learning and professional development.
Customer Focus: The company prioritizes exceptional customer service and strives to understand and meet the unique needs of its clients.

Collaboration Style:

Cross-Functional Integration: OPAL-RT Technologies encourages collaboration between team members with diverse backgrounds and skillsets.
Code Review Culture: The company emphasizes code quality, peer programming, and knowledge-sharing to ensure the highest standards are maintained.
Mentoring and Knowledge-Sharing: OPAL-RT Technologies fosters a culture of mentoring and knowledge-sharing, with experienced team members supporting the growth and development of junior team members.

📝 Enhancement Note: OPAL-RT Technologies values a positive, inclusive, and collaborative work environment where everyone can contribute to their fullest potential.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Electrical System Commissioning and Integration: Candidates must be prepared to commission and integrate electrical systems using OPAL-RT solutions at customer sites, often in challenging environments.
Technical Support and Troubleshooting: Candidates should be comfortable providing technical support for electronic products and software, and assisting customers with system integration and problem-solving.
Training Delivery: Candidates must be able to deliver engaging and informative training sessions to both internal team members and external clients.

Learning & Development Opportunities:

Technical Skill Development: The role offers opportunities to learn and develop skills in emerging technologies, such as FPGA programming, VHDL, and HIL testing.
Career Progression: With experience and demonstrated proficiency, Technical Support Specialists can advance to senior roles, such as Senior Technical Support Specialist or Technical Support Manager.
Technical Leadership: As the Technical Support Specialist gains experience and expertise, they may have the opportunity to mentor junior team members and contribute to the team's technical direction.

📝 Enhancement Note: OPAL-RT Technologies invests in its employees' professional development and offers training and growth opportunities to help them reach their full potential.

💡 Interview Preparation

Technical Questions:

Electrical System Commissioning and Integration: Be prepared to discuss your experience commissioning and integrating electrical systems, and how you approach troubleshooting and problem-solving in challenging environments.
Technical Support and Troubleshooting: Demonstrate your ability to provide technical support for electronic products and software, and showcase your problem-solving skills and customer service orientation.
Training Delivery: Prepare examples of your training delivery skills, highlighting your ability to engage and inform both internal team members and external clients.

Company & Culture Questions:

Company Culture: Research OPAL-RT Technologies' company culture and be prepared to discuss how your values and work style align with the company's mission and goals.
Team Dynamics: Prepare questions about the team structure, collaboration, and knowledge-sharing to demonstrate your interest in the role and the company's success.
Growth Opportunities: Inquire about career progression paths, training opportunities, and the company's long-term vision to show your commitment to your professional development and the company's growth.

Portfolio Presentation Strategy:

Technical Portfolio: Prepare a portfolio showcasing your technical skills, including examples of electrical system commissioning, integration, and technical support projects.
Training Portfolio: Include examples of your training delivery skills, such as case studies, testimonials, or live demonstrations.
Customer Service Portfolio: Highlight your customer service skills and provide examples of your ability to build strong, long-lasting client relationships.

📝 Enhancement Note: OPAL-RT Technologies values candidates who are passionate about problem-solving, self-learning, and continuous improvement. Prepare for the interview by showcasing your enthusiasm for the role and your commitment to the company's mission.

📌 Application Steps

To apply for this Technical Support Specialist position at OPAL-RT Technologies:

Customize Your Resume: Tailor your resume to highlight your relevant technical skills, experience, and accomplishments in electrical system commissioning, integration, and technical support.
Prepare Your Portfolio: Curate a portfolio showcasing your technical skills, training delivery skills, and customer service skills, with a focus on electrical system commissioning, integration, and technical support projects.
Research the Company: Familiarize yourself with OPAL-RT Technologies' mission, values, and culture to ensure a strong fit with the company's goals and expectations.
Prepare for the Interview: Review the job description, practice common interview questions, and be ready to discuss your technical skills, experience, and career goals with confidence and enthusiasm.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Spécialiste au Soutien Technique / Technical support specialist