📍 Job Overview

• Job Title: Specialist Technical Support Engineer
• Company: RTX
• Location: Hetmańska 120, Rzeszów 35-078, Poland – Hamilton Sundstrand Poland Sp. z o.o.
• Job Type: Full-time
• Category: Technical Support Engineer
• Date Posted: 2025-03-28
• Experience Level: 10+ years
• Remote Status: On-site

🚀 Role Summary

• Key Responsibilities: Manage and implement customer service projects related to auxiliary power units (APUs), optimize product performance, build and maintain strong relationships with clients, analyze data, and prepare key program documentation.
• Key Skills: Technical Support, Project Management, Data Analysis, Customer Relations, Problem Solving, Communication, Teamwork, Engine Maintenance, Reliability Engineering, Process Optimization, English Language Proficiency, Analytical Thinking, MS Office.

💻 Primary Responsibilities

• Project Management: Terminate and implement Dział Obsługi Klienta projects related to APUs and initiate projects focused on cost reduction and engine overhauls.
• Product Optimization: Propose improvements in product efficiency (safety, reliability, durability) and resolve APU operational issues. Implement preventive and special control plans.
• Client Relations: Establish and maintain strong relationships with clients – airlines, aircraft manufacturers, and aviation authorities (e.g., FAA, EASA).
• Data Analysis & Documentation: Prepare and update key data packages for the engine program, including reliability, maintenance costs, and inspection schedules. Create and update Continuous Airworthiness Status (CAS) instructions.
• Service Strategies: Develop, implement, and manage technical and commercial campaigns, as well as control and preventive action plans for engines in operation.
• Company Representation: Prepare (including presenting) international conferences for operators, showcasing safety, reliability, and durability enhancements.

📝 Enhancement Note: This role requires a strong focus on project management, data analysis, and client relations, with a significant impact on APU product performance and client satisfaction.

🎓 Skills & Qualifications

Education: Higher technical education in aviation, mechanics, or a related field.

Experience: At least 8 years of experience in a similar role or relevant industry.

Required Skills:

• Proficiency in English at a C1 level
• Knowledge of APU engines and technical support
• Project management and data analysis skills
• Strong communication and teamwork abilities
• Analytical thinking and problem-solving skills
• Proficiency in MS Office

Preferred Skills:

• Familiarity with the aerospace industry and its regulations
• Experience in reliability engineering and process optimization
• Knowledge of additional languages (e.g., German, French)

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate successful project management in APU-related customer service projects.
• Showcase data analysis skills with relevant examples and tools used.
• Highlight strong client relations with case studies or testimonials.
• Present problem-solving abilities through real-life scenarios and solutions.

Technical Documentation:

• Provide examples of key data packages and CAS instructions prepared.
• Showcase service strategies and campaigns implemented.
• Demonstrate understanding of APU engine operation and maintenance through relevant documentation.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between 15,000 PLN and 20,000 PLN per month, based on industry standards for experienced technical support engineers in Poland.

Benefits:

• Quarterly bonus
• Retirement contribution
• Flexible work approach
• Continuous improvement support

Working Hours: Full-time position with standard working hours, including flexibility for project deadlines and maintenance windows.

📝 Enhancement Note: The estimated salary range is based on market research for experienced technical support engineers in Poland, with adjustments for regional cost of living and company size.

🎯 Team & Company Context

Company Culture:

• Industry: Aerospace and defense
• Company Size: Large (global presence with multiple locations)
• Founded: 1925 (UTC, a predecessor company)
• Team Structure: The team consists of experienced professionals with diverse backgrounds, working together to provide exceptional customer service and product support.
• Development Methodology: The team follows structured project management processes, with a focus on data-driven decision-making and continuous improvement.

Company Website: RTX

📝 Enhancement Note: RTX is a global leader in aerospace and defense, with a strong focus on innovation and customer satisfaction. This role offers the opportunity to work with a diverse and experienced team, driving APU product performance and client relations.

📈 Career & Growth Analysis

Technical Support Engineer Career Level: This role is at the senior specialist level, with a focus on managing projects, optimizing products, and building client relationships. The role requires a high level of technical expertise and experience in the aerospace industry.

Reporting Structure: The role reports directly to the manager of the Customer Support Department and works closely with other departments, such as Engineering and Sales.

Technical Impact: The role has a significant impact on APU product performance, client satisfaction, and the overall success of the Customer Support Department.

Growth Opportunities:

• Technical Expertise: Develop expertise in APU engines, reliability engineering, and process optimization.
• Leadership Potential: Demonstrate strong project management and team leadership skills to progress into a management role.
• Broad Industry Knowledge: Gain experience in various aspects of the aerospace industry, including regulations, customer service, and product optimization.

📝 Enhancement Note: This role offers significant growth opportunities, with the potential to develop technical expertise, leadership skills, and a broad understanding of the aerospace industry.

🌐 Work Environment

Office Type: Modern, collaborative office space with state-of-the-art facilities and equipment.

Office Location(s): Hetmańska 120, Rzeszów 35-078, Poland – Hamilton Sundstrand Poland Sp. z o.o.

Workspace Context:

• Collaborative Environment: The office encourages teamwork and knowledge sharing, with regular meetings and workshops.
• Equipment & Tools: Access to advanced tools and software for data analysis, project management, and communication.
• Team Interaction: Close collaboration with other departments, such as Engineering and Sales, to ensure seamless product support and customer satisfaction.

Work Schedule: Full-time position with standard working hours, including flexibility for project deadlines and maintenance windows.

📝 Enhancement Note: The work environment at RTX fosters collaboration, innovation, and continuous learning, with a strong focus on teamwork and customer satisfaction.

📄 Application & Technical Interview Process

Interview Process:

1. Technical Assessment: Demonstrate proficiency in APU engine knowledge, data analysis, and project management skills through case studies and practical exercises.
2. Behavioral Interview: Showcase strong communication, teamwork, and problem-solving skills, with a focus on client relations and stakeholder management.
3. Final Evaluation: Present a comprehensive project plan, addressing APU product optimization, client satisfaction, and data-driven decision-making.

Portfolio Review Tips:

• Highlight successful APU-related customer service projects and the positive impact on client satisfaction.
• Showcase strong data analysis skills and the ability to derive insights from technical data.
• Demonstrate excellent communication and presentation skills, with a focus on client relations and stakeholder management.

Technical Challenge Preparation:

• Brush up on APU engine knowledge and familiarize yourself with relevant industry regulations.
• Practice data analysis and project management skills through case studies and practical exercises.
• Prepare for behavioral interview questions, focusing on client relations, teamwork, and problem-solving.

ATS Keywords: [Provided in the "🛠 Technology Stack & Web Infrastructure" section]

📝 Enhancement Note: The interview process for this role focuses on technical expertise, data analysis skills, and strong client relations, with a significant emphasis on project management and problem-solving abilities.

🛠 Technology Stack & Web Infrastructure

APU Engine Knowledge:

• Auxiliary power unit (APU) engines and their operation
• APU maintenance and repair procedures
• APU-related regulations and standards (e.g., FAA, EASA)

Data Analysis Tools:

• MS Office (Excel, PowerPoint)
• Statistical analysis and data visualization tools (e.g., R, Python, Tableau)
• Database management systems (e.g., SQL, Oracle)

Project Management Tools:

• Project management software (e.g., Microsoft Project, Asana, Jira)
• Collaboration and communication tools (e.g., Microsoft Teams, Slack)

📝 Enhancement Note: Familiarity with APU engines, data analysis tools, and project management software is essential for success in this role.

👥 Team Culture & Values

Technical Support Engineer Values:

• Customer Focus: Prioritize client satisfaction and build strong, lasting relationships with clients.
• Data-Driven Decision Making: Use data and analytics to inform project management and product optimization strategies.
• Continuous Improvement: Regularly review and improve processes, products, and services to enhance performance and client satisfaction.
• Collaboration: Work closely with other departments, such as Engineering and Sales, to ensure seamless product support and customer satisfaction.

Collaboration Style:

• Cross-Functional Integration: Collaborate closely with Engineering and Sales departments to ensure seamless product support and customer satisfaction.
• Code Review Culture: Regularly review and discuss project management and data analysis processes to ensure best practices and continuous improvement.
• Knowledge Sharing: Share expertise and best practices with team members to enhance overall team performance and client satisfaction.

📝 Enhancement Note: The team culture at RTX emphasizes customer focus, data-driven decision-making, continuous improvement, and collaboration, with a strong emphasis on client satisfaction and product optimization.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• APU Engine Expertise: Develop a deep understanding of APU engines, their operation, and maintenance procedures.
• Data Analysis: Master advanced data analysis techniques and tools to derive insights from technical data and optimize APU product performance.
• Project Management: Demonstrate strong project management skills, managing multiple projects and stakeholders simultaneously.
• Client Relations: Build and maintain strong relationships with clients, understanding their unique needs and providing tailored solutions.

Learning & Development Opportunities:

• APU Engine Training: Attend specialized training courses and workshops to enhance APU engine knowledge and skills.
• Data Analysis Certification: Obtain certifications in advanced data analysis tools and techniques to further develop skills and expertise.
• Leadership Development: Participate in leadership development programs to prepare for management roles and enhance team leadership skills.

📝 Enhancement Note: This role offers significant technical challenges and growth opportunities, with a strong focus on APU engine expertise, data analysis, project management, and client relations.

💡 Interview Preparation

Technical Questions:

• APU Engine Knowledge: Describe the operation, maintenance, and repair procedures for APU engines. Explain relevant industry regulations and standards (e.g., FAA, EASA).
• Data Analysis: Explain your approach to data analysis, including tools and techniques used to derive insights from technical data. Describe how you would optimize APU product performance based on data-driven decision-making.
• Project Management: Discuss your experience with project management, including tools and techniques used to manage multiple projects and stakeholders simultaneously. Explain how you would prioritize projects and allocate resources to ensure client satisfaction and product optimization.

Company & Culture Questions:

• Client Relations: Describe your approach to building and maintaining strong client relationships. Explain how you would understand the unique needs of clients and provide tailored solutions.
• Teamwork: Discuss your experience working in a collaborative environment, including cross-functional teamwork with Engineering and Sales departments. Explain how you would facilitate knowledge sharing and best practice adoption within the team.
• Problem-Solving: Describe a challenging technical problem you faced in a previous role and how you resolved it. Explain how you would approach problem-solving in this role, with a focus on APU product optimization and client satisfaction.

Portfolio Presentation Strategy:

• APU-Related Projects: Highlight successful APU-related customer service projects, demonstrating strong project management, data analysis, and client relations skills.
• Data Analysis: Showcase your data analysis skills through relevant examples and tools used, with a focus on APU product optimization and performance improvement.
• Client Relations: Present case studies or testimonials demonstrating strong client relations and the positive impact on client satisfaction.

📝 Enhancement Note: The interview process for this role focuses on APU engine expertise, data analysis skills, and strong client relations, with a significant emphasis on project management and problem-solving abilities.

📌 Application Steps

To apply for this Specialist Technical Support Engineer position:

1. Tailor Your Application: Customize your application to highlight your APU engine knowledge, data analysis skills, and project management experience.
2. Prepare Your Portfolio: Showcase successful APU-related customer service projects, demonstrating strong project management, data analysis, and client relations skills.
3. Research the Company: Familiarize yourself with RTX's history, industry presence, and company culture to demonstrate a strong understanding of the organization and its values.
4. Prepare for the Interview: Brush up on APU engine knowledge, data analysis tools, and project management techniques. Practice common interview questions and prepare thoughtful responses that demonstrate your technical expertise and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.