📍 Job Overview

Job Title: Specialist, Systems Technical Support
Company: Alfanar
Location: Amman, Al ‘Āşimah, Jordan
Job Type: On-site
Category: IT Support & Infrastructure
Date Posted: June 24, 2025
Experience Level: 2-5 years
Remote Status: On-site

🚀 Role Summary

Maintain IT systems' security, stability, and performance through advanced technical support and proactive maintenance.
Manage vulnerability remediation and OS patching processes to reduce risks and ensure compliance.
Administer endpoint devices and Windows Server environments, supporting enterprise operations and cross-functional IT projects.
Collaborate with internal teams to provide expert-level technical support and resolve complex issues.

📝 Enhancement Note: This role requires a strong focus on system administration, endpoint security, and enterprise support, with a balance between proactive maintenance and reactive issue resolution.

💻 Primary Responsibilities

Vulnerability Remediation & OS Patching:
- Proactively identify, assess, and prioritize system vulnerabilities using industry-standard security tools and vulnerability reports.
- Develop and execute remediation plans across endpoints, servers, and cloud environments.
- Manage and automate patching workflows for Windows Servers and client systems using tools such as WSUS, SCCM, and Microsoft Intune.
- Ensure timely application of critical security patches and system updates to maintain compliance and reduce risk.
- Maintain detailed documentation of vulnerabilities, patching cycles, and remediation activities.
Microsoft Intune (Endpoint Management):
- Configure, deploy, and support Mobile Device Management (MDM) and Mobile Application Management (MAM) policies through Microsoft Intune.
- Onboard and offboard Windows, iOS, and Android devices in alignment with organizational compliance requirements.
- Deploy applications, configuration profiles, and software updates to managed devices.
- Investigate and resolve Intune-related issues including device compliance, application deployment, and policy conflicts.
IT Support & Projects:
- Provide advanced technical support to end-users and internal teams, including issue resolution across hardware, software, and network layers.
- Collaborate on cross-functional IT projects, contributing to endpoint security, infrastructure upgrades, and system rollouts.
- Maintain and administer Windows Server environments (2016, 2019, 2022, 2025), including Active Directory, DNS, DHCP, File Services, and Print Services.
- Monitor and optimize server performance, reliability, and security.
- Stay current with industry trends and best practices in system administration, endpoint security, and enterprise support.

📝 Enhancement Note: This role requires a broad range of technical skills, from vulnerability management and patching to endpoint device management and Windows Server administration. Strong problem-solving skills and the ability to work collaboratively are essential for success in this role.

🎓 Skills & Qualifications

Education: Bachelor's Degree in Computer Science or a relevant field

Experience: 2 to 4 years of experience in IT support, system administration, or a related role

Required Skills:

Data Security Encryption Tools/Techniques
Emerging Network Technology
Help Desk Technologies
New Technology Research
Production Technical Writing
Technical Tools and Products
Technology Industry Knowledge
Technology Platforms

Preferred Skills:

Familiarity with Microsoft Intune and Mobile Device Management (MDM)
Experience with Windows Server administration (2016, 2019, 2022, 2025)
Knowledge of Active Directory, DNS, DHCP, File Services, and Print Services
Proven track record in vulnerability management and remediation
Strong problem-solving skills and ability to work collaboratively

📝 Enhancement Note: While the required skills list is comprehensive, candidates with experience in Windows Server administration and familiarity with Microsoft Intune will have a competitive advantage in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Documented case studies of vulnerability management and remediation projects, highlighting your approach to identifying, assessing, and mitigating risks.
Examples of successful patch management strategies and their impact on system performance and security.
Demonstrations of your experience with Microsoft Intune, including device management, application deployment, and policy configuration.
Evidence of your ability to provide advanced technical support, such as troubleshooting guides or step-by-step problem-solving walkthroughs.

Technical Documentation:

Detailed documentation of vulnerability assessment and remediation processes, including timelines, responsible parties, and outcomes.
Records of patch management cycles, including patch deployment schedules, success rates, and any encountered issues.
Configuration and deployment guides for Microsoft Intune, outlining your approach to device management and policy enforcement.
Troubleshooting guides and knowledge base articles demonstrating your ability to resolve complex technical issues.

📝 Enhancement Note: Given the broad range of technical responsibilities in this role, a diverse and well-documented portfolio will be essential for demonstrating your qualifications and fit for the position.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Amman, Jordan, is typically between 1,200 and 1,800 JOD (Jordanian Dinar) per month, depending on experience and qualifications. This estimate is based on market research and regional salary standards for IT support and system administration roles.

Benefits:

Competitive health insurance package
Retirement savings plan with company match
Employee assistance program
Generous vacation and leave policies
Opportunities for professional development and training

Working Hours: Full-time position with standard working hours from Sunday to Thursday, 8:00 AM to 5:00 PM, with a one-hour lunch break. Occasional overtime may be required to support maintenance windows or project deadlines.

📝 Enhancement Note: While the salary range provided is an estimate, candidates are encouraged to research local salary standards and cost of living in Amman, Jordan, to ensure the compensation package meets their expectations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Alfanar operates in the construction and engineering sector, with a focus on infrastructure development and sustainable solutions. This role will support the company's IT systems and infrastructure, playing a crucial part in ensuring the organization's operational efficiency and data security.

Company Size: Alfanar is a large, multinational organization with a significant presence in the Middle East and North Africa (MENA) region. As of 2025, the company employs over 10,000 people across various disciplines, including engineering, construction, and project management. This size offers opportunities for career growth and exposure to diverse projects and technologies.

Founded: Alfanar was established in 1976, with a strong commitment to innovation, quality, and sustainability. The company's extensive history and experience in the industry provide a solid foundation for its continued success and growth.

Team Structure:

The IT department is responsible for maintaining and enhancing the company's technology infrastructure, ensuring business continuity, and driving digital transformation.
The Systems Technical Support team is a critical component of the IT department, working closely with other teams such as Network & Infrastructure, Security, and End-User Computing to provide comprehensive IT support and services.
The team consists of experienced IT professionals with a range of specializations, including system administrators, network engineers, and security specialists.

Development Methodology:

Alfanar follows an Agile/Scrum development methodology for its IT projects, with a focus on iterative development, continuous improvement, and customer collaboration.
The company emphasizes code reviews, testing, and quality assurance practices to ensure the delivery of high-quality, reliable IT solutions.
Alfanar employs a combination of on-premises and cloud-based infrastructure, with a strong focus on hybrid cloud and multi-cloud deployments. The company uses a range of tools and platforms, including Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP), to support its IT needs.

Company Website: Alfanar

📝 Enhancement Note: Alfanar's size, industry, and commitment to innovation present an exciting opportunity for IT professionals seeking to grow their careers in a dynamic and challenging environment.

📈 Career & Growth Analysis

IT Support & Infrastructure Career Level: This role is positioned at the specialist level within the IT Support & Infrastructure career path. In this role, you will be responsible for providing advanced technical support and managing critical IT systems, with a focus on vulnerability remediation, patch management, and endpoint device management. This role offers opportunities for growth into senior specialist, team lead, or management positions, depending on your performance, skills, and career aspirations.

Reporting Structure: The Specialist, Systems Technical Support will report directly to the IT Manager or a designated team lead within the IT department. This role will collaborate closely with other IT teams, such as Network & Infrastructure, Security, and End-User Computing, to ensure comprehensive IT support and services.

Technical Impact: In this role, you will have a significant impact on Alfanar's IT systems and infrastructure, ensuring their security, stability, and performance. Your work will directly contribute to the company's operational efficiency, data protection, and overall IT service quality.

Growth Opportunities:

Technical Specialization: As you gain experience and expertise in your role, you may have the opportunity to specialize in specific areas, such as security, cloud infrastructure, or enterprise architecture.
Team Leadership: With proven performance and leadership skills, you may have the opportunity to progress into a team lead or management role, overseeing a team of IT professionals and driving the department's strategic objectives.
Cross-Functional Collaboration: Working closely with other IT teams and business units, you will have the opportunity to develop a broad range of skills and gain exposure to diverse projects and technologies.

📝 Enhancement Note: Alfanar's size, industry, and commitment to innovation present numerous opportunities for career growth and development within the IT Support & Infrastructure discipline.

🌐 Work Environment

Office Type: Alfanar's Amman office is a modern, collaborative workspace designed to foster innovation and creativity. The office features open-plan workspaces, meeting rooms, and breakout areas, with a focus on natural light and ergonomic design.

Office Location(s): Alfanar's Amman office is located in the Al Abdali district, a bustling commercial and business hub in the heart of the city. The office is easily accessible by public transportation and offers ample parking for employees.

Workspace Context:

Collaborative Work Environment: The open-plan workspace encourages collaboration and knowledge-sharing among IT professionals, fostering a culture of continuous learning and improvement.
State-of-the-Art Technology: Alfanar invests in cutting-edge technology and tools to ensure its IT professionals have access to the best resources available. This includes multiple monitors, high-performance workstations, and a range of specialized software and applications.
Cross-Functional Collaboration: The IT department works closely with other business units, including Project Management, Finance, and Human Resources, to ensure Alfanar's IT systems and infrastructure support the company's strategic objectives and business needs.

Work Schedule: Full-time position with standard working hours from Sunday to Thursday, 8:00 AM to 5:00 PM, with a one-hour lunch break. Occasional overtime may be required to support maintenance windows or project deadlines. Alfanar offers flexible working arrangements, including remote work and flexible hours, depending on the role and business needs.

📝 Enhancement Note: Alfanar's modern, collaborative work environment provides an ideal setting for IT professionals seeking to grow their careers in a dynamic and innovative organization.

📄 Application & Technical Interview Process

Interview Process:

Online Assessment: Candidates will be required to complete an online assessment, focusing on technical skills and problem-solving abilities. This assessment may include a combination of multiple-choice questions, scenario-based exercises, and coding challenges.
Technical Phone Screen: Successful candidates will be invited to a technical phone screen, during which they will be asked to discuss their resume, portfolio, and relevant technical experience. The interviewer may also present hypothetical scenarios and ask candidates to describe their approach to problem-solving and decision-making.
On-Site Interview: Candidates who advance to the on-site interview stage will meet with members of the IT department, including the IT Manager or a designated team lead. This interview will focus on the candidate's technical skills, cultural fit, and alignment with Alfanar's values and objectives. Candidates may be asked to present their portfolio, discuss their approach to IT support and infrastructure, and demonstrate their ability to work collaboratively with other IT teams and business units.
Final Decision: Following the on-site interview, candidates will be notified of the final decision regarding their application. Successful candidates will be extended an offer of employment, subject to the completion of any remaining background checks and administrative tasks.

Portfolio Review Tips:

Case Studies: Prepare detailed case studies of your vulnerability management and remediation projects, highlighting your approach to identifying, assessing, and mitigating risks. Be prepared to discuss the outcomes of your projects and the impact they had on the organizations you supported.
Technical Documentation: Ensure your technical documentation is well-organized, comprehensive, and easy to navigate. Highlight your attention to detail and commitment to quality in your documentation.
Microsoft Intune Demonstration: Prepare a live demonstration of your experience with Microsoft Intune, including device management, application deployment, and policy configuration. Be prepared to discuss any challenges you encountered and how you overcame them.
Troubleshooting Scenarios: Prepare for troubleshooting scenarios that may arise during the interview process. Be ready to discuss your approach to problem-solving, your ability to work under pressure, and your commitment to resolving complex technical issues.

Technical Challenge Preparation:

Vulnerability Assessment: Familiarize yourself with industry-standard security tools and vulnerability assessment methodologies. Practice identifying, assessing, and prioritizing vulnerabilities using real-world datasets or simulated environments.
Patch Management: Brush up on your patch management skills, including automation tools such as WSUS, SCCM, and Microsoft Intune. Practice managing patching workflows and ensuring the timely application of critical security patches and system updates.
Windows Server Administration: Refresh your knowledge of Windows Server administration, including Active Directory, DNS, DHCP, File Services, and Print Services. Practice administering Windows Server environments and optimizing server performance, reliability, and security.

ATS Keywords:

Vulnerability Management: Vulnerability Assessment, Remediation, Patch Management, Security Compliance, Risk Mitigation
Endpoint Device Management: Mobile Device Management (MDM), Mobile Application Management (MAM), Microsoft Intune, Device Onboarding, Offboarding, Deployment, Policy Configuration
Windows Server Administration: Active Directory, DNS, DHCP, File Services, Print Services, Server Performance Optimization, Security Hardening
IT Support & Infrastructure: Technical Support, Issue Resolution, Problem-Solving, Collaborative Support, Cross-Functional Collaboration
IT Project Management: Project Rollouts, Infrastructure Upgrades, System Deployments, Maintenance Windows
IT Security: Data Security, Encryption, Compliance, Risk Mitigation, Threat Management
IT Industry Knowledge: Emerging Network Technology, Help Desk Technologies, New Technology Research, Production Technical Writing, Technical Tools and Products, Technology Platforms

📝 Enhancement Note: Alfanar's interview process is designed to assess candidates' technical skills, problem-solving abilities, and cultural fit with the organization. By preparing thoroughly and demonstrating your expertise in the relevant technical domains, you will increase your chances of success in the interview process.

🛠 Technology Stack & Web Infrastructure

Vulnerability Management & Patch Automation Tools:

Nessus (Tenable)
Microsoft System Center Configuration Manager (SCCM)
Windows Server Update Services (WSUS)
Microsoft Intune

Endpoint Device Management Platform:

Microsoft Intune

Windows Server Platform:

Windows Server 2016, 2019, 2022, 2025
Active Directory, DNS, DHCP, File Services, Print Services

IT Infrastructure & Networking Platforms:

Microsoft Azure
Amazon Web Services (AWS)
Google Cloud Platform (GCP)
Cisco networking equipment (routers, switches, firewalls)

Collaboration & Productivity Tools:

Microsoft Office 365
Microsoft Teams
Slack

📝 Enhancement Note: Alfanar's technology stack reflects the company's commitment to cutting-edge tools and platforms, ensuring its IT professionals have access to the best resources available for driving innovation and operational excellence.

👥 Team Culture & Values

IT Department Values:

Customer Focus: Alfanar's IT department is committed to delivering exceptional customer service, ensuring that IT systems and infrastructure meet the business needs of the organization and its customers.
Collaboration: The IT department fosters a culture of collaboration, knowledge-sharing, and continuous learning, encouraging IT professionals to work together to drive innovation and improve IT service quality.
Innovation: Alfanar's IT department is committed to embracing emerging technologies and driving digital transformation, ensuring that the company's IT systems and infrastructure remain at the forefront of industry best practices.
Quality: Alfanar's IT department is dedicated to delivering high-quality, reliable IT solutions that meet the company's strategic objectives and business needs.

Collaboration Style:

Cross-Functional Collaboration: The IT department works closely with other business units, including Project Management, Finance, and Human Resources, to ensure Alfanar's IT systems and infrastructure support the company's strategic objectives and business needs.
Peer-to-Peer Learning: Alfanar's IT department encourages a culture of peer-to-peer learning, with IT professionals sharing knowledge and expertise to drive continuous improvement and skill development.
Agile Methodologies: Alfanar's IT department follows Agile/Scrum development methodologies, with a focus on iterative development, continuous improvement, and customer collaboration.

📝 Enhancement Note: Alfanar's IT department values reflect the company's commitment to delivering exceptional customer service, driving innovation, and fostering a culture of collaboration and continuous learning.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Vulnerability Management: Keeping up with the latest security threats and vulnerabilities, and developing effective remediation strategies to mitigate risks and ensure compliance.
Patch Management: Automating patch management workflows and ensuring the timely application of critical security patches and system updates, while minimizing downtime and maintaining system stability.
Endpoint Device Management: Managing a diverse fleet of endpoint devices, including Windows, iOS, and Android devices, and ensuring compliance with organizational security policies and standards.
IT Infrastructure Optimization: Continuously monitoring and optimizing Alfanar's IT infrastructure to ensure peak performance, reliability, and security, while minimizing costs and maximizing efficiency.

Learning & Development Opportunities:

Technical Training: Alfanar offers comprehensive technical training programs, including certifications, workshops, and online courses, to help IT professionals develop their skills and advance their careers.
Mentorship & Coaching: Alfanar's IT department offers mentorship and coaching programs, pairing IT professionals with experienced colleagues who can provide guidance and support as they navigate their careers.
Cross-Functional Projects: Working on cross-functional IT projects provides opportunities for IT professionals to develop a broad range of skills and gain exposure to diverse technologies and business domains.

📝 Enhancement Note: Alfanar's technical challenges and learning opportunities reflect the company's commitment to driving innovation, continuous improvement, and the professional development of its IT professionals.

💡 Interview Preparation

Technical Questions:

Vulnerability Assessment: Describe your approach to vulnerability assessment, including the tools and methodologies you use to identify, assess, and prioritize vulnerabilities. Provide an example of a vulnerability you have encountered and how you developed and executed a remediation plan.
Patch Management: Explain your experience with patch management automation tools, such as WSUS, SCCM, and Microsoft Intune. Describe a complex patch management challenge you have faced and how you overcame it to ensure the timely application of critical security patches and system updates.
Endpoint Device Management: Discuss your experience with Microsoft Intune and other endpoint device management platforms. Describe a scenario in which you had to manage a large-scale device deployment or policy configuration, and how you ensured the successful completion of the project.

Company & Culture Questions:

IT Department Culture: Describe your understanding of Alfanar's IT department culture, including its focus on customer service, collaboration, and innovation. Explain how you would contribute to this culture as a member of the team.
IT Infrastructure Optimization: Discuss your approach to IT infrastructure optimization, including your strategies for monitoring and maintaining peak performance, reliability, and security. Describe a situation in which you had to optimize an IT infrastructure to improve efficiency and reduce costs.
Cross-Functional Collaboration: Explain your experience working with other business units, including Project Management, Finance, and Human Resources. Describe a successful cross-functional IT project you have worked on and the role you played in its completion.

Portfolio Presentation Strategy:

Vulnerability Management Case Studies: Prepare detailed case studies of your vulnerability management and remediation projects, highlighting your approach to identifying, assessing, and mitigating risks. Be prepared to discuss the outcomes of your projects and the impact they had on the organizations you supported.
Patch Management Demonstration: Prepare a live demonstration of your experience with patch management automation tools, such as WSUS, SCCM, and Microsoft Intune. Showcase your ability to manage patching workflows and ensure the timely application of critical security patches and system updates.
Endpoint Device Management Scenario: Prepare a scenario-based demonstration of your experience with Microsoft Intune and other endpoint device management platforms. Walk the interviewer through your approach to device management, policy configuration, and compliance enforcement.

📝 Enhancement Note: Alfanar's interview process is designed to assess candidates' technical skills, problem-solving abilities, and cultural fit with the organization. By preparing thoroughly and demonstrating your expertise in the relevant technical domains, you will increase your chances of success in the interview process.

📌 Application Steps

To apply for this Specialist, Systems Technical Support position at Alfanar:

Customize Your Resume: Tailor your resume to highlight your relevant experience in vulnerability management, patch automation, endpoint device management, and Windows Server administration. Include specific examples of your technical accomplishments and the impact you made in previous roles.
Prepare Your Portfolio: Ensure your portfolio demonstrates your technical expertise in vulnerability management, patch automation, endpoint device management, and Windows Server administration. Include case studies, technical documentation, and live demonstrations that showcase your ability to deliver high-quality, reliable IT solutions.
Research Alfanar: Familiarize yourself with Alfanar's company culture, industry, and technology stack. Understand the company's commitment to innovation, customer service, and continuous improvement, and be prepared to discuss how you would contribute to these values as a member of the IT department.
Prepare for Technical Interviews: Brush up on your technical skills, including vulnerability assessment, patch management, endpoint device management, and Windows Server administration. Practice problem-solving scenarios and be prepared to discuss your approach to IT support, infrastructure optimization, and cross-functional collaboration.

SPECIALIST, SYSTEMS TECHNICAL SUPPORT