Specialist Solution Engineer - Service Cloud

Salesforce
Full_time•Ōsaka, Japan

📍 Job Overview

  • Job Title: Specialist Solution Engineer - Service Cloud
  • Company: Salesforce
  • Location: Japan - Tokyo, Japan - Osaka
  • Job Type: On-site
  • Category: Pre-sales Engineering, Solution Architecture, Technical Sales
  • Date Posted: 2025-06-18
  • Experience Level: Mid-level (5-10 years)
  • Remote Status: On-site

🚀 Role Summary

  • Key Responsibilities: Propose optimal product and system architecture centered around Salesforce Service Cloud based on customer-specific business requirements. Resolve technical objections related to Service Cloud and collaborate closely with global teams to promote sales and enablement.
  • Key Skills: Salesforce Service Cloud, Pre-sales Engineering, System Architecture, Technical Objection Resolution, Solution Customization, Demonstration Skills, CRM Solutions, Call Center Operations, Business Analysis, Presentation Skills, Team Collaboration, Problem Solving, Customer Relationship Management, Web Technology Knowledge, Application Configuration, Curiosity, Energy

💻 Primary Responsibilities

📝 Enhancement Note: The role requires a balance of technical expertise and strong communication skills to effectively propose solutions and resolve objections.

  • 1. Solution Proposal & Technical Objection Resolution: Propose optimal product and system architecture centered around Salesforce Service Cloud based on customer-specific business requirements. Resolve technical objections related to Service Cloud.
    • 📝 Enhancement Note: This involves understanding customer needs, mapping them to Service Cloud features, and addressing any technical concerns or challenges.
  • 2. Collaboration with Global Teams: Work closely with global teams to promote sales and enablement of Service Cloud.
    • 📝 Enhancement Note: This includes collaborating with sales teams, product managers, and other stakeholders to ensure Service Cloud's value is effectively communicated and demonstrated to customers.
  • 3. Solution Demonstration & Customization: Develop and deliver compelling demonstrations of Service Cloud tailored to customer needs. Customize solutions to meet specific business requirements.
    • 📝 Enhancement Note: This involves creating customized demos, case studies, and other materials to effectively showcase Service Cloud's capabilities and address customer pain points.
  • 4. Business Analysis & Opportunity Assessment: Conduct business analysis to assess the potential impact of Service Cloud on customer operations and identify opportunities for improvement.
    • 📝 Enhancement Note: This requires strong analytical skills and the ability to translate business needs into technical requirements.
  • 5. Presentation & Communication Skills: Deliver persuasive presentations and demonstrations to customers, partners, and internal teams.
    • 📝 Enhancement Note: Excellent communication skills are crucial for effectively conveying the value of Service Cloud and building strong relationships with customers and stakeholders.

🎓 Skills & Qualifications

📝 Enhancement Note: The ideal candidate will have a strong technical background in CRM and contact center technologies, along with excellent communication and presentation skills.

  • Education: A bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience: 5-10 years of experience in pre-sales engineering, system architecture, or a similar role with a focus on CRM and contact center technologies.
  • Required Skills:
    • Fluent Japanese language skills (reading, writing, and speaking)
    • Proven experience in pre-sales engineering, system architecture, or a similar role with a focus on CRM and contact center technologies
    • Strong knowledge of call center operations and business processes
    • Excellent presentation and communication skills
    • Ability to analyze business requirements and translate them into technical solutions
    • Strong problem-solving skills and curiosity to understand customer needs
    • Experience with Salesforce Service Cloud or similar CRM solutions
  • Preferred Skills:
    • Experience with Oracle, Microsoft, or ServiceNow CRM solutions
    • Business-level English language skills
    • Knowledge of other programming languages and web technologies
    • Experience with Agile methodologies and software development life cycles

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: A strong portfolio demonstrating successful solution proposals, customizations, and presentations is crucial for this role.

  • Portfolio Essentials:
    • Case studies demonstrating successful Service Cloud implementations, highlighting business impact and customer satisfaction.
    • Customized solution demos and presentations showcasing strong communication skills and the ability to tailor solutions to specific customer needs.
    • Technical documentation and whitepapers showcasing deep technical expertise in CRM and contact center technologies.
  • Technical Documentation:
    • Detailed technical specifications and architecture diagrams for implemented solutions.
    • Performance metrics and optimization strategies for Service Cloud deployments.
    • Test cases and testing methodologies for ensuring solution quality and reliability.

💵 Compensation & Benefits

📝 Enhancement Note: Salary ranges for this role in Japan typically fall between ¥7,000,000 and ¥12,000,000 per year, depending on experience and skills.

  • Salary Range: ¥7,000,000 - ¥12,000,000 per year (gross, based on experience and skills)
  • Benefits:
    • Comprehensive health, dental, and vision insurance
    • Retirement savings plan with company match
    • Generous vacation and time-off policies
    • Employee stock purchase plan
    • Tuition assistance and professional development opportunities
    • Employee discounts on Salesforce products and services
    • Flexible work arrangements and remote work options
  • Working Hours: Full-time (40 hours per week) with flexible working hours and overtime as needed

🎯 Team & Company Context

📝 Enhancement Note: Salesforce is a global leader in CRM, with a strong focus on innovation, customer success, and employee development.

  • Company Culture:
    • Industry: Software as a Service (SaaS), Customer Relationship Management (CRM)
    • Company Size: Large (over 50,000 employees)
    • Founded: 1999, with a strong commitment to corporate social responsibility and sustainability
    • Team Structure:
      • Collaborative, cross-functional teams with a focus on customer success and innovation
      • Flat organizational structure with open communication and decision-making processes
      • Global teams with diverse backgrounds and expertise
    • Development Methodology:
      • Agile development methodologies with regular sprint planning and retrospectives
      • Continuous integration and deployment (CI/CD) pipelines for rapid innovation and delivery
      • Strong focus on quality assurance, testing, and performance optimization
  • Company Website: salesforce.com

📈 Career & Growth Analysis

  • Web Technology Career Level: Mid-level (5-10 years of experience) with opportunities for growth into senior roles, technical leadership, or specialized expertise areas.
  • Reporting Structure: Typically reports to a Manager, Director, or VP of Pre-sales Engineering or Solution Architecture, depending on the organization's structure.
  • Technical Impact: Significant influence on customer relationships, business processes, and technology adoption within the customer's organization. Responsible for driving customer success and satisfaction through optimal use of Salesforce Service Cloud.

🌐 Work Environment

  • Office Type: Modern, collaborative workspaces with a focus on employee well-being and productivity.
  • Office Location(s): Tokyo and Osaka, Japan, with opportunities for remote work and global travel.
  • Workspace Context:
    • Collaborative workspaces with multiple monitors, testing devices, and development tools available.
    • Access to Salesforce's extensive product suite and technical resources.
    • Opportunities for cross-functional collaboration with design, marketing, and business teams.
  • Work Schedule: Flexible working hours with core hours from 10:00 AM to 05:00 PM (JST). Opportunities for remote work and flexible scheduling.

📄 Application & Technical Interview Process

  • Interview Process:
    • 1. Phone or Video Screen: A brief conversation to assess communication skills and cultural fit.
    • 2. Technical Assessment: A hands-on assessment of technical skills, including solution architecture, customization, and objection resolution.
    • 3. On-site Interview: A full-day interview with presentations, case studies, and technical deep dives.
    • 4. Final Decision: A final decision based on the candidate's technical skills, cultural fit, and alignment with the role's requirements.
  • Portfolio Review Tips:
    • Highlight successful solution proposals, customizations, and presentations in your portfolio.
    • Include customer testimonials and case studies demonstrating business impact.
    • Showcase strong communication skills and the ability to tailor solutions to specific customer needs.
  • Technical Challenge Preparation:
    • Brush up on Salesforce Service Cloud features, architecture, and best practices.
    • Prepare for technical deep dives and architecture discussions related to CRM and contact center technologies.
    • Practice presenting and communicating complex technical concepts clearly and concisely.

🛠 Technology Stack & Web Infrastructure

  • Frontend Technologies: Not applicable (focus on backend and infrastructure technologies)
  • Backend & Server Technologies:
    • Salesforce Service Cloud platform
    • Salesforce CRM platform (Sales Cloud, Marketing Cloud, Commerce Cloud)
    • Other CRM and contact center solutions (Oracle, Microsoft, ServiceNow)
    • Web technologies (HTML, CSS, JavaScript, React, Angular, Vue.js)
  • Development & DevOps Tools:
    • Salesforce Developer Tools (Force.com, Visualforce, Lightning Web Components)
    • Salesforce Integration Tools (MuleSoft, Jitterbit, Dell Boomi)
    • Version control systems (Git, SVN)
    • CI/CD pipelines (Jenkins, CircleCI, GitLab CI/CD)
    • Infrastructure as Code (IaC) tools (Terraform, CloudFormation)
    • Containerization and orchestration (Docker, Kubernetes)

👥 Team Culture & Values

  • Web Development Values:
    • Customer-centric approach with a focus on customer success and satisfaction
    • Innovation and continuous learning to stay ahead of industry trends
    • Strong collaboration and communication skills to work effectively with cross-functional teams
    • Attention to detail and quality in all aspects of work
    • A growth mindset with a focus on continuous improvement and development
  • Collaboration Style:
    • Cross-functional collaboration with design, marketing, and business teams
    • Agile methodologies with regular sprint planning and retrospectives
    • Knowledge sharing and mentoring to foster a culture of learning and growth
    • Open communication and decision-making processes with a focus on transparency and accountability

⚡ Challenges & Growth Opportunities

  • Technical Challenges:
    • Staying up-to-date with the latest Salesforce Service Cloud features and releases
    • Addressing complex customer requirements and customization needs
    • Integrating Salesforce Service Cloud with legacy systems and third-party applications
    • Ensuring optimal performance, scalability, and security for customer deployments
  • Learning & Development Opportunities:
    • Deepening expertise in Salesforce Service Cloud and other CRM solutions
    • Exploring emerging technologies and trends in customer relationship management
    • Developing specialized skills in areas such as data analytics, AI, or industry-specific solutions
    • Building leadership and management skills for team and project leadership roles

💡 Interview Preparation

  • Technical Questions:
    • In-depth questions about Salesforce Service Cloud features, architecture, and best practices
    • Scenario-based questions related to solution proposal, customization, and objection resolution
    • Technical deep dives and architecture discussions related to CRM and contact center technologies
  • Company & Culture Questions:
    • Questions about Salesforce's company culture, values, and mission
    • Questions about the role's fit within the organization and opportunities for growth
    • Questions about the team's dynamics, collaboration, and communication styles
  • Portfolio Presentation Strategy:
    • Highlight successful solution proposals, customizations, and presentations in your portfolio
    • Include customer testimonials and case studies demonstrating business impact
    • Showcase strong communication skills and the ability to tailor solutions to specific customer needs
    • Practice presenting and communicating complex technical concepts clearly and concisely

📌 Application Steps

To apply for this Specialist Solution Engineer - Service Cloud position:

  1. Submit your application through the Salesforce careers website.
  2. Customize your resume and portfolio to highlight relevant skills, experiences, and achievements in pre-sales engineering, solution architecture, and CRM technologies.
  3. Prepare for technical assessments and interviews by brushing up on Salesforce Service Cloud features, architecture, and best practices.
  4. Research Salesforce's company culture, values, and mission to ensure a strong cultural fit.
  5. Practice presenting and communicating complex technical concepts clearly and concisely to showcase strong communication skills.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

  • Tailor every section specifically to pre-sales engineering, solution architecture, and CRM technologies
  • Include Salesforce Service Cloud, CRM, and contact center technologies throughout the description
  • Emphasize solution proposal, customization, and objection resolution skills
  • Address technical challenges, learning opportunities, and growth potential within the CRM and contact center technology landscape

Quality Standards:

  • Ensure no content overlap between sections - each section must contain unique information
  • Only include Enhancement Notes when making significant inferences about technical responsibilities, with specific reasoning based on role level and web technology industry practices
  • Be comprehensive but concise, prioritizing actionable information over descriptive text
  • Strategically distribute web technology and CRM-related keywords throughout all sections naturally
  • Provide realistic salary ranges based on location, experience level, and web technology specialization

Industry Expertise:

  • Include specific Salesforce Service Cloud, CRM, and contact center technologies relevant to the role
  • Address pre-sales engineering, solution architecture, and CRM career progression paths and technical leadership opportunities
  • Provide tactical advice for solution proposal, customization, and objection resolution strategies
  • Include CRM-specific interview preparation and coding challenge guidance
  • Emphasize customer relationship management, business analysis, and presentation skills

Professional Standards:

  • Maintain consistent formatting, spacing, and professional tone throughout
  • Use web technology and CRM industry terminology appropriately and accurately
  • Include comprehensive benefits and growth opportunities relevant to pre-sales engineering and solution architecture professionals
  • Provide actionable insights that give web technology candidates a competitive advantage
  • Focus on CRM-specific team culture, cross-functional collaboration, and user impact measurement

Technical Focus & Portfolio Emphasis:

  • Emphasize solution proposal, customization, and objection resolution skills throughout the description
  • Include specific portfolio requirements tailored to pre-sales engineering and solution architecture roles
  • Address technical challenges, learning opportunities, and growth potential within the CRM and contact center technology landscape
  • Focus on problem-solving methods, performance optimization, and scalable architecture for CRM solutions
  • Include technical presentation skills and stakeholder communication for CRM projects

Application Requirements

Candidates should have fluent Japanese language skills and experience as a pre-sales engineer or similar roles in contact center technologies. A deep understanding of call center operations and the ability to customize solutions based on customer needs are essential.