📍 Job Overview

Job Title: Specialist Cloud Site Reliability Engineer
Company: NICE
Location: Pune, Mahārāshtra, India
Job Type: Hybrid (2 days office, 3 days remote)
Category: DevOps & Site Reliability Engineering
Date Posted: 2025-06-25
Experience Level: 10+ years
Remote Status: On-site/Hybrid

🚀 Role Summary

Primary Responsibility: Ensure cloud platforms are observable, measurable, reliable, scalable, and maintainable.
Key Responsibilities: Lead investigations into root cause outages, performance, and cost issues. Develop automation for low-value tasks. Provide technical leadership to wider Cloud Operations and Support teams. Collaborate with DevOps and engineering teams to establish SLOs, SLAs, and error budgets.
📝 Enhancement Note: This role requires a strong focus on technical problem-solving, collaboration, and communication to drive reliability improvements and maintain high-quality cloud services.

💻 Primary Responsibilities

🔍 Observability & Monitoring: Develop and configure monitoring dashboards and alerts in tools like Grafana and Azure Monitor. Install and configure observability platforms including tools like Grafana, Prometheus, Azure Monitor, OpenTelemetry, etc.
🛠️ Reliability Engineering: Lead investigations into root cause outages, performance, and cost issues. Develop and deploy bicep modules for monitoring infrastructure.
🔧 Technical Leadership: Provide technical leadership and oversight to the products and services supported by the Cloud Operations and Support teams.
📈 Performance Optimization: Optimize system performance, cost, and security through regular reviews and tuning.
🔑 Collaboration: Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. Relevant certifications are a plus.

Experience: 7+ years of experience in Site Reliability Engineering, with a strong background in cloud services, databases, and data handling.

Required Skills:

Expertise in programming or advanced scripting (Python, PowerShell, C#, etc.)
Experience with infrastructure/configuration as code and version control (ARM, BICEP, Git)
Strong experience managing monitoring, alerting, and dashboarding platforms (Azure Monitor, Prometheus, Grafana, Elasticsearch)
Demonstrable experience of supporting live cloud services and platforms
Expertise in developing queries for dashboards and alerting for microservices
Expertise in developing custom metrics for microservices
Production experience with Kubernetes and containerization
Exposure to commercial cloud providers (Ideally Azure, others considered)

Preferred Skills:

Exposure to Azure DevOps pipelines (CI/CD)
Exposure to test frameworks (NUnit, Jasmine, Selenium)
Strong experience in infrastructure as a code, design, and implementation strategies

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in cloud site reliability engineering with case studies showcasing problem-solving, performance optimization, and reliability improvements.
Showcase technical leadership skills through examples of mentoring, knowledge sharing, and driving best practices in cloud services.
Highlight experience with monitoring, alerting, and dashboarding platforms with live demos or screenshots.

Technical Documentation:

Provide documentation of your approach to reliability engineering, including SLOs, SLAs, and error budgets.
Include examples of code, scripts, or configurations used to automate low-value tasks and improve cloud services.

💵 Compensation & Benefits

Salary Range: INR 25-35 LPA (Based on experience and market standards for Site Reliability Engineers in Pune, India)

Benefits:

Competitive salary and benefits package
Flexible work arrangement (NiCE-FLEX: 2 days office, 3 days remote)
Opportunities for career growth and development in a global market leader
Collaborative and innovative work environment

Working Hours: Full-time (40 hours/week) with flexibility for on-call services and addressing critical or urgent matters.

🎯 Team & Company Context

Company Culture:

Industry: Public Safety & Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centers.
Company Size: Large (8,500+ employees across 30+ countries)
Founded: 1986
Team Structure: The role will be part of the NiCE Public Safety team, working closely with Cloud Operations, Support, DevOps, and engineering teams.

Development Methodology:

Agile/Scrum methodologies for software development and project management
Collaboration and cross-functional integration between teams for continuous improvement

Company Website: NICE Website

📝 Enhancement Note: NiCE is known for its innovative and collaborative work environment, fostering growth and development for its employees. The company values technical excellence, continuous learning, and customer focus.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the senior level, requiring significant experience in Site Reliability Engineering and a strong technical background. The role offers opportunities for technical leadership, mentoring, and driving best practices in cloud services.

Reporting Structure: The Specialist Cloud Site Reliability Engineer will report to the Manager and work closely with the wider Cloud Operations and Support teams, as well as DevOps and engineering teams.

Technical Impact: This role has a significant impact on the reliability, performance, and scalability of NiCE's cloud platforms, ensuring high-quality services for customers worldwide.

Growth Opportunities:

Technical leadership and mentoring opportunities within the Cloud Operations and Support teams.
Potential to drive innovation and adoption of emerging technologies in cloud services.
Career progression paths within NiCE's global organization, with opportunities for internal mobility across multiple roles, disciplines, domains, and locations.

🌐 Work Environment

Office Type: NiCE operates a hybrid work environment, with 2 days of work from the office and 3 days of remote work each week (NiCE-FLEX).

Office Location(s): Pune, India

Workspace Context:

Collaborative workspaces designed to foster innovation and teamwork.
Access to modern tools, multiple monitors, and testing devices to ensure high-quality cloud services.
Opportunities for cross-functional collaboration with designers, marketers, and other teams to drive customer-centric solutions.

Work Schedule: Full-time (40 hours/week) with flexibility for on-call services and addressing critical or urgent matters.

📝 Enhancement Note: NiCE's hybrid work environment encourages a healthy work-life balance while promoting collaboration and innovation among team members.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: A hands-on technical assessment focusing on cloud services, monitoring, and alerting platforms. Expect to demonstrate your problem-solving skills and technical expertise in cloud site reliability engineering.
Behavioral & Cultural Fit Assessment: Evaluate your communication, collaboration, and problem-solving skills, as well as your cultural fit with NiCE's values and work environment.
Final Evaluation: Assess your overall fit for the role, considering your technical skills, experience, and cultural alignment.

Portfolio Review Tips:

Highlight your experience in cloud site reliability engineering with case studies showcasing problem-solving, performance optimization, and reliability improvements.
Include examples of technical leadership, mentoring, and driving best practices in cloud services.
Showcase your experience with monitoring, alerting, and dashboarding platforms with live demos or screenshots.

Technical Challenge Preparation:

Brush up on your knowledge of cloud services, databases, and data handling.
Familiarize yourself with monitoring, alerting, and dashboarding platforms like Azure Monitor, Prometheus, Grafana, and Elasticsearch.
Prepare for hands-on technical assessments focusing on cloud services, monitoring, and alerting platforms.

ATS Keywords: (Relevant keywords for resume optimization, organized by category)

Programming Languages: Python, PowerShell, C#, SQL, YML, JSON, XML
Cloud Services: Azure, AWS, GCP, Kubernetes, Docker, Terraform, BICEP, ARM
Monitoring & Alerting: Azure Monitor, Prometheus, Grafana, Elasticsearch, OpenTelemetry
Databases: MS-SQL, Elasticsearch
DevOps & Infrastructure: CI/CD, Git, Infrastructure as Code, Infrastructure Management, Cloud Services
Soft Skills: Technical Leadership, Collaboration, Communication, Problem-Solving, Troubleshooting, Time Management
Industry Terms: Site Reliability Engineering, Cloud Services, DevOps, Hybrid Work Environment, NiCE-FLEX

🛠 Technology Stack & Web Infrastructure

Cloud Services:

Azure (Primary), AWS, GCP

Monitoring & Alerting Platforms:

Azure Monitor, Prometheus, Grafana, Elasticsearch, OpenTelemetry

Databases:

MS-SQL, Elasticsearch

Infrastructure as Code & Version Control:

ARM, BICEP, Git

Programming & Scripting Languages:

Python, PowerShell, C#, SQL, YML, JSON, XML

Containerization:

Kubernetes, Docker

📝 Enhancement Note: NiCE's technology stack is primarily based on Azure, with a strong focus on cloud services, monitoring, and alerting platforms. Proficiency in these technologies is essential for this role.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Deliver high-quality cloud services that meet customer needs and exceed expectations.
Innovation: Embrace continuous learning and improvement, driving innovation in cloud services and reliability engineering.
Collaboration: Work effectively with cross-functional teams, fostering a culture of collaboration and knowledge sharing.
Expertise: Demonstrate deep technical expertise in cloud services, monitoring, and alerting platforms.

Collaboration Style:

Cross-Functional Integration: Collaborate closely with DevOps, engineering, and other teams to drive customer-centric solutions and continuous improvement.
Code Review & Knowledge Sharing: Foster a culture of code review, peer programming, and technical mentoring to drive best practices and continuous learning.
Continuous Learning: Encourage ongoing professional development and skill-building to stay current with emerging technologies and industry trends.

📝 Enhancement Note: NiCE's team culture values technical excellence, continuous learning, and collaboration, fostering a dynamic and innovative work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Cloud Service Reliability: Ensure high availability, scalability, and performance of NiCE's cloud platforms, addressing complex technical challenges and outages.
Emerging Technologies: Stay current with emerging cloud technologies and trends, driving innovation and adoption within NiCE's cloud services.
Performance Optimization: Continuously optimize cloud services for performance, cost, and security, balancing trade-offs between reliability and efficiency.
User Experience: Collaborate with cross-functional teams to ensure cloud services meet user needs and expectations, driving customer satisfaction and loyalty.

Learning & Development Opportunities:

Technical Skill Development: Enhance your technical skills in cloud services, monitoring, and alerting platforms through training, workshops, and hands-on experience.
Conference Attendance & Certification: Attend industry conferences and obtain relevant certifications to advance your career and stay current with emerging technologies.
Mentorship & Leadership Development: Develop your technical leadership skills through mentoring, knowledge sharing, and driving best practices in cloud services.

📝 Enhancement Note: NiCE's technical challenges and growth opportunities require a strong focus on continuous learning, innovation, and collaboration to drive excellence in cloud services and reliability engineering.

💡 Interview Preparation

Technical Questions:

Cloud Services & Infrastructure: Demonstrate your expertise in cloud services, infrastructure as code, and cloud service reliability.
Monitoring & Alerting: Showcase your experience with monitoring, alerting, and dashboarding platforms, with a focus on cloud services.
Problem-Solving & Troubleshooting: Prepare for hands-on technical assessments focusing on cloud services, monitoring, and alerting platforms.

Company & Culture Questions:

NiCE's Mission & Values: Demonstrate your understanding of NiCE's mission, values, and work environment, and how you align with the company's culture.
Cloud Services & Infrastructure: Showcase your experience with cloud services, infrastructure as code, and cloud service reliability, and how you can drive innovation and improvement within NiCE's cloud platforms.
Customer Focus: Highlight your customer-centric mindset and how you can ensure NiCE's cloud services meet customer needs and expectations.

Portfolio Presentation Strategy:

Cloud Service Reliability: Highlight your experience in cloud site reliability engineering with case studies showcasing problem-solving, performance optimization, and reliability improvements.
Technical Leadership: Showcase your technical leadership skills through examples of mentoring, knowledge sharing, and driving best practices in cloud services.
Monitoring & Alerting: Demonstrate your experience with monitoring, alerting, and dashboarding platforms with live demos or screenshots.

📝 Enhancement Note: Prepare thoroughly for NiCE's technical and behavioral assessments, showcasing your technical expertise, problem-solving skills, and cultural alignment with the company's values and work environment.

📌 Application Steps

To apply for this Specialist Cloud Site Reliability Engineer position at NICE:

Customize Your Portfolio: Tailor your portfolio to showcase your experience in cloud site reliability engineering, with a focus on problem-solving, performance optimization, and reliability improvements. Include examples of technical leadership, mentoring, and driving best practices in cloud services.
Optimize Your Resume: Highlight your relevant experience, technical skills, and achievements in cloud services, monitoring, and alerting platforms. Include relevant keywords for resume optimization, such as those listed in the ATS Keywords section.
Prepare for Technical Assessments: Brush up on your knowledge of cloud services, databases, and data handling. Familiarize yourself with monitoring, alerting, and dashboarding platforms like Azure Monitor, Prometheus, Grafana, and Elasticsearch. Prepare for hands-on technical assessments focusing on cloud services, monitoring, and alerting platforms.
Research NiCE: Understand NiCE's mission, values, and work environment, and how you align with the company's culture. Prepare for behavioral and cultural fit assessments, demonstrating your customer-centric mindset and technical expertise.

📝 Enhancement Note: NiCE's application process requires a strong focus on technical expertise, problem-solving skills, and cultural alignment with the company's values and work environment. Prepare thoroughly to showcase your qualifications and fit for the role.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor every section specifically to Site Reliability Engineering, DevOps, and cloud services.
Include cloud service reliability, monitoring, alerting, and performance optimization principles.
Emphasize technical problem-solving, collaboration, and communication skills required for cloud services and reliability engineering.
Address cloud service challenges, emerging technologies, and user experience considerations.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about technical responsibilities, with specific reasoning based on role level and cloud service industry practices.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute cloud service and Site Reliability Engineering keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and cloud service specialization.

Industry Expertise:

Include specific cloud services, monitoring, and alerting platforms relevant to the role.
Address cloud service career progression paths and technical leadership opportunities in cloud services and reliability engineering.
Provide tactical advice for cloud service portfolio development, live demonstrations, and project case studies.
Include cloud service-specific interview preparation and coding challenge guidance.
Emphasize cloud service best practices, performance optimization, and user experience principles.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use cloud service and Site Reliability Engineering industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to cloud services and reliability engineering professionals.
Provide actionable insights that give cloud services and Site Reliability Engineering candidates a competitive advantage.
Focus on cloud service team culture, cross-functional collaboration, and user impact measurement.

Technical Focus & Portfolio Emphasis:

Emphasize cloud service reliability, monitoring, alerting, and performance optimization principles.
Include specific portfolio requirements tailored to the cloud service discipline and role level.
Address cloud service challenges, emerging technologies, and user experience considerations.
Focus on problem-solving methods, performance optimization, and scalable cloud architecture.
Include technical presentation skills and stakeholder communication for cloud services.

Avoid:

Generic business jargon not relevant to cloud services, Site Reliability Engineering, or user experience.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific cloud technology role.
Marketing language unrelated to cloud services, Site Reliability Engineering, or user experience.

Generate comprehensive, cloud technology-focused content that serves as a valuable resource for cloud services and Site Reliability Engineering candidates seeking their next opportunity and preparing for technical interviews in the cloud services industry.

Specialist Cloud Site Reliability Engineer