📍 Job Overview

Job Title: Specialist Account Executive - Service Cloud
Company: Salesforce
Location: Bangalore, Karnātaka, India
Job Type: On-site
Category: Sales
Date Posted: 2025-06-18
Experience Level: 2-5 years
Remote Status: On-site

🚀 Role Summary

Drive sales of the world's #1 service platform application, Service Cloud, in the Financial Services verticals of the South region in India.
Collaborate with existing account owners and develop new customers in the assigned named accounts.
Work closely with customers as a trusted advisor to understand their unique challenges and goals, and evangelize Salesforce Service Cloud solutions.
Contribute to business growth in a fast-paced, collaborative, and fun atmosphere as a valued member of the Salesforce Ohana.

📝 Enhancement Note: This role focuses on selling Salesforce's Service Cloud product, targeting the Financial Services industry in the South region of India. It requires a strong understanding of customer needs and the ability to effectively communicate the value of Service Cloud solutions.

💻 Primary Responsibilities

Develop and Implement Sales Campaigns: Create and execute successful Service & Support sales campaigns for clients' contact/call/service centers.
Lead Generation and Qualification: Personally create new leads from prospecting efforts and assist others in qualifying leads and sales opportunities.
Sales Strategy, Negotiation, and Closing: Strategize, negotiate, and close business by running a full sales cycle to address client problems and transform their business.
Quota Achievement: Exceed an annual sales quota by driving revenue growth through new and established relationships.

📝 Enhancement Note: This role requires a strong focus on lead generation, strategic sales planning, and successful negotiation and closing of deals. It also demands a deep understanding of customer needs and the ability to tailor Service Cloud solutions to address those needs.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field. Relevant work experience may be considered in lieu of a degree.

Experience: Proven track record in sales, with a focus on account management and customer engagement. Experience in the Financial Services industry is a plus.

Required Skills:

Proven sales experience, with a demonstrated ability to exceed sales targets.
Strong communication and interpersonal skills, with the ability to build and maintain strong client relationships.
Excellent listening and presentation skills, with the ability to understand and address client needs effectively.
Strong problem-solving skills and the ability to think strategically.
Proficiency in Salesforce CRM and other relevant sales tools.
Knowledge of the Service Cloud product and its applications in the Financial Services industry.

Preferred Skills:

Experience in the Financial Services industry, with a deep understanding of its unique challenges and opportunities.
Familiarity with the Salesforce ecosystem and other relevant technologies.
Strong negotiation and closing skills, with a proven track record of success in competitive sales environments.
Ability to work independently and in a team environment, with a focus on collaboration and mutual success.

📝 Enhancement Note: This role requires a strong sales background, with a focus on account management and customer engagement. Experience in the Financial Services industry and familiarity with the Salesforce ecosystem are both significant pluses.

📊 Web Portfolio & Project Requirements (N/A)

Note: This role is not focused on web development or server administration. Therefore, portfolio and project requirements are not applicable.

💵 Compensation & Benefits

Salary Range: ₹20,00,000 - ₹30,00,000 per annum (Based on industry standards for experienced sales professionals in Bangalore, India)

Benefits:

Competitive compensation and benefits package.
Comprehensive health, dental, and vision insurance.
401(k) matching and employee stock purchase plan.
Generous time off and flexible work arrangements.
Employee stock purchase plan and equity incentives.
Employee resource groups and diversity, equity, and inclusion initiatives.
Opportunities for professional development and career growth.

Working Hours: Full-time, with a standard workweek of 40 hours. Flexible work arrangements may be available.

📝 Enhancement Note: The provided salary range is an estimate based on industry standards for experienced sales professionals in Bangalore, India. Actual compensation may vary based on factors such as experience, skills, and market conditions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Salesforce operates in the software industry, focusing on customer relationship management (CRM) and cloud-based applications.

Company Size: Salesforce is a large, global organization with over 50,000 employees worldwide. This size provides opportunities for career growth and exposure to diverse teams and projects.

Founded: Salesforce was founded in 1999 and has since grown into a leading global provider of CRM solutions.

Team Structure:

The Salesforce Ohana is organized into various teams, including sales, marketing, product development, and customer success.
The Service Cloud team focuses on selling and implementing Salesforce's service platform, which helps businesses manage customer interactions and improve customer satisfaction.
The team is structured with account executives, team leads, and managers, all working together to drive sales and customer success.

Development Methodology:

Salesforce follows a customer-centric approach to product development, with a focus on understanding and addressing customer needs.
The company uses Agile methodologies for software development, with a focus on iterative improvement and continuous feedback.
Salesforce also emphasizes collaboration and cross-functional teamwork, with regular communication and coordination between different teams and departments.

Company Website: www.salesforce.com

📝 Enhancement Note: Salesforce's large size and global presence provide opportunities for career growth and exposure to diverse teams and projects. The company's customer-centric approach to product development and emphasis on collaboration make it an attractive place to work for sales professionals.

📈 Career & Growth Analysis

Salesforce Career Level: This role is at the Specialist level, focusing on selling a specific product (Service Cloud) within a targeted industry (Financial Services). It requires a strong understanding of customer needs and the ability to effectively communicate the value of Salesforce's solutions.

Reporting Structure: The Specialist Account Executive reports to the Team Lead or Manager within the Service Cloud team. They work closely with existing account owners and collaborate with other teams, such as marketing and customer success, to drive sales and customer success.

Technical Impact: This role has a significant impact on Salesforce's revenue growth and customer satisfaction. By effectively selling Service Cloud solutions, the Specialist Account Executive helps businesses improve their customer interactions and drive customer loyalty.

Growth Opportunities:

Promotion to Senior Account Executive: With experience and proven success, Specialist Account Executives can advance to Senior Account Executive roles, with increased responsibilities and larger territories.
Transition to Sales Management: Successful Account Executives may have the opportunity to transition into sales management roles, overseeing teams of Account Executives and driving sales strategy and execution.
Expansion into New Markets or Product Lines: As Salesforce continues to grow and expand its product offerings, Specialist Account Executives may have the opportunity to move into new markets or focus on different product lines.

📝 Enhancement Note: This role provides opportunities for career growth within Salesforce's sales organization, with potential promotions to Senior Account Executive or transitions into sales management. Additionally, Salesforce's expanding product offerings and global presence provide opportunities for growth into new markets or product lines.

🌐 Work Environment

Office Type: Salesforce's Bangalore office is a modern, collaborative workspace designed to foster creativity and productivity. The office features open floor plans, meeting rooms, and recreational areas.

Office Location(s): Bangalore, India

Workspace Context:

Collaborative Environment: The office encourages collaboration and teamwork, with open floor plans and shared workspaces.
Technology and Tools: Salesforce provides its employees with access to the latest technology and tools, including Salesforce CRM, other sales enablement tools, and modern hardware and software.
Cross-Functional Interaction: Salesforce's teams work closely together, with regular communication and coordination between sales, marketing, product development, and customer success.

Work Schedule: Full-time, with a standard workweek of 40 hours. Flexible work arrangements may be available.

📝 Enhancement Note: Salesforce's Bangalore office provides a modern, collaborative workspace designed to foster creativity and productivity. The office's location in Bangalore, a major tech hub, provides access to a vibrant tech community and opportunities for professional growth and development.

📄 Application & Technical Interview Process

Interview Process:

Phone or Video Screen: A brief phone or video call to assess communication skills and cultural fit.
Sales Pitch: A presentation or role-play exercise to evaluate the candidate's ability to effectively communicate the value of Salesforce's Service Cloud solutions.
Case Study Analysis: A case study analysis to assess the candidate's problem-solving skills and ability to understand customer needs.
Final Interview: A final interview with the hiring manager or team lead to discuss the candidate's fit for the role and the team.

Portfolio Review Tips: (N/A)

Technical Challenge Preparation: (N/A)

ATS Keywords: (N/A)

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's communication skills, sales pitch, problem-solving skills, and cultural fit. There is no technical challenge or portfolio review component, as the role is not focused on web development or server administration.

🛠 Technology Stack & Web Infrastructure (N/A)

Note: This role is not focused on web development or server administration. Therefore, technology stack and web infrastructure information are not applicable.

👥 Team Culture & Values

Salesforce Values:

Customer Success: Put customers first and focus on their success.
Innovation: Embrace change and drive innovation in all aspects of the business.
Integrity: Act with integrity in all aspects of the business.
Equality: Value diversity and create an inclusive environment where everyone feels respected and valued.
Trust: Build trust by being transparent, honest, and accountable.

Collaboration Style:

Cross-Functional Integration: Salesforce's teams work closely together, with regular communication and coordination between sales, marketing, product development, and customer success.
Code Review Culture: Salesforce emphasizes collaboration and knowledge sharing, with regular code reviews and peer programming practices.
Knowledge Sharing: Salesforce encourages employees to share their knowledge and expertise with their colleagues, fostering a culture of continuous learning and growth.

📝 Enhancement Note: Salesforce's values emphasize customer success, innovation, integrity, equality, and trust. The company's collaborative culture encourages cross-functional integration, code review, and knowledge sharing, fostering a dynamic and inclusive work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Sales Targets: Achieving and exceeding annual sales quotas in a competitive market.
Customer Needs: Understanding and addressing the unique challenges and goals of each customer, and tailoring Salesforce's Service Cloud solutions to meet those needs.
Market Dynamics: Staying up-to-date with market trends and competitor activities, and adjusting sales strategies accordingly.

Learning & Development Opportunities:

Sales Training: Regular sales training and development opportunities to improve sales skills and product knowledge.
Conferences and Events: Opportunities to attend industry conferences and events, both within and outside of Salesforce.
Mentorship and Coaching: Access to mentors and coaches within the Salesforce Ohana to provide guidance and support for career growth and development.

📝 Enhancement Note: This role presents significant challenges in the form of sales targets, customer needs, and market dynamics. However, it also offers numerous learning and development opportunities, including sales training, conference attendance, and mentorship and coaching.

💡 Interview Preparation

Technical Questions:

Sales Pitch: Prepare a compelling sales pitch that effectively communicates the value of Salesforce's Service Cloud solutions to potential customers.
Case Study Analysis: Practice case study analysis to hone problem-solving skills and demonstrate the ability to understand customer needs.
Market Knowledge: Brush up on industry trends, competitor activities, and market dynamics to demonstrate a strong understanding of the market landscape.

Company & Culture Questions:

Salesforce Values: Familiarize yourself with Salesforce's core values and be prepared to discuss how you embody them in your work.
Salesforce Ohana: Research Salesforce's company culture and be prepared to discuss how you would contribute to and thrive in the Ohana.
Customer Success: Prepare examples of how you have put customers first and driven their success in previous roles.

Portfolio Presentation Strategy: (N/A)

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's communication skills, sales pitch, problem-solving skills, and cultural fit. There is no technical challenge or portfolio review component, as the role is not focused on web development or server administration.

📌 Application Steps

To apply for this Specialist Account Executive - Service Cloud position:

Submit your application through the application link provided.
Research Salesforce's Service Cloud product and the Financial Services industry to gain a deep understanding of the market and the product's applications.
Prepare a compelling sales pitch that effectively communicates the value of Salesforce's Service Cloud solutions to potential customers.
Practice case study analysis to hone problem-solving skills and demonstrate the ability to understand customer needs.
Familiarize yourself with Salesforce's core values and be prepared to discuss how you embody them in your work.
Prepare examples of how you have put customers first and driven their success in previous roles.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Specialist Account Executive - Service Cloud