Spclst, Customer Support Tender

📍 Job Overview

• Job Title: Spclst, Customer Support Tender
• Company: MSD
• Location: Mexico City, Mexico
• Job Type: Hybrid (On-site & Remote)
• Category: Customer Support & Tender Specialist
• Date Posted: 2025-08-01
• Experience Level: 2-5 years
• Remote Status: Hybrid

🚀 Role Summary

• Key Responsibilities: Plan, coordinate, and execute public and private bidding processes, ensuring legal and regulatory compliance. Monitor contract compliance and resolve bidding process or contract execution issues.
• Key Skills: Accountability, Business Administration, Communication, Conflict Resolution, Customer Service, Leadership, Management Process, Planning, Problem Solving, Purchasing, Negotiation, Teamwork, Data Analysis, Digital Management, Interpersonal Relationships, Multitasking.

💻 Primary Responsibilities

• 1. Planning and Coordination:

  • Develop and maintain the bidding calendar.
  • Identify and analyze organizational needs in procurement.
  • Coordinate with user areas to define requirements and specifications for goods and services.
  • 📝 Enhancement Note: This role requires strong organizational skills and the ability to manage multiple tasks and deadlines.

• 2. Document Preparation:

  • Draft and review bidding documents, including bases, conditions, and contracts.
  • Ensure documents comply with legal and regulatory requirements.
  • 📝 Enhancement Note: Attention to detail and a solid understanding of legal requirements are crucial for this task.

• 3. Publication and Dissemination:

  • Publish bidding notices in official media and the organization's bidding platform.
  • Disseminate information to suppliers and user areas.
  • 📝 Enhancement Note: Effective communication skills are essential for this role, as it involves interacting with various stakeholders.

• 4. Proposal Reception and Evaluation:

  • Receive and register proposals from suppliers.
  • Coordinate proposal evaluation with user areas and evaluation committees.
  • 📝 Enhancement Note: This role requires strong analytical skills to evaluate proposals effectively.

• 5. Award and Contracting:

  • Prepare and send award notifications to suppliers.
  • Coordinate contract signing with awarded suppliers.
  • 📝 Enhancement Note: Negotiation skills are crucial for this task, as it involves discussing and agreeing on contract terms.

• 6. Monitoring and Control:

  • Monitor contract compliance and delivery deadlines.
  • Identify and resolve any issues that arise during the bidding process or contract execution.
  • 📝 Enhancement Note: Problem-solving skills are essential for this task, as it involves addressing and resolving complex issues.

🎓 Skills & Qualifications

Education: A university degree in Law, Business Administration, Engineering, or a related field is required.

Experience: A minimum of 2 years of experience in public or private bidding processes is required.

Required Skills:

• Accountability
• Business Administration
• Communication
• Conflict Resolution
• Customer Service
• Leadership
• Management Process
• Planning
• Problem Solving
• Purchasing
• Negotiation
• Teamwork
• Data Analysis
• Digital Management
• Interpersonal Relationships
• Multitasking

Preferred Skills: (Not specified in the job listing)

📊 Web Portfolio & Project Requirements

Portfolio Essentials: (Not specified in the job listing)

Technical Documentation: (Not specified in the job listing)

📝 Enhancement Note: While not explicitly stated, having a portfolio showcasing successful bidding projects, contract negotiations, or problem-solving case studies could strengthen the candidate's application.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Mexico City is approximately MXN 50,000 - 70,000 per month, based on market research and industry standards for professionals with 2-5 years of experience in procurement and bidding processes.

Benefits: (Not specified in the job listing)

Working Hours: 40 hours per week, with flexible work arrangements available.

📝 Enhancement Note: The salary range provided is an estimate and may vary depending on the candidate's experience, skills, and the company's internal salary structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: MSD operates in the pharmaceutical industry, focusing on discovering, developing, and commercializing a broad range of innovative medicines and vaccines.

Company Size: MSD is a large, multinational corporation with a significant presence in Mexico and around the world. This means that the Tender Specialist role may involve collaborating with various teams and departments across different locations.

Founded: 1892, as Merck & Co., Inc., in the United States.

Team Structure:

• The Tender Specialist will work closely with the Procurement department, user areas, and evaluation committees.
• The role may involve collaborating with cross-functional teams, such as Legal, Finance, and Operations, to ensure compliance with legal and regulatory requirements and to manage budgets and resources effectively.

Development Methodology: (Not specified in the job listing)

Company Website: www.msd.com

📝 Enhancement Note: MSD's company culture emphasizes innovation, quality, and a commitment to improving patient outcomes. The Tender Specialist role plays a crucial part in ensuring the company's supply chain operates efficiently and effectively, supporting MSD's mission to discover, develop, and provide innovative products that save and improve lives.

📈 Career & Growth Analysis

Tender Specialist Career Level: The Tender Specialist role is typically an intermediate-level position, requiring a balance of technical procurement skills and strong interpersonal skills. This role provides an opportunity to gain experience in public and private bidding processes, contract negotiation, and supplier management.

Reporting Structure: The Tender Specialist will report directly to the Procurement Manager or a similar role within the organization.

Technical Impact: The Tender Specialist's work directly impacts the company's ability to secure competitive pricing, high-quality goods and services, and timely delivery. Effective bidding and contract management can lead to significant cost savings and improved operational efficiency.

Growth Opportunities:

• 1. Senior Tender Specialist: With experience and strong performance, the Tender Specialist may progress to a senior role, overseeing a team of tender specialists and managing more complex bidding projects.
• 2. Procurement Manager: Demonstrating exceptional leadership, strategic thinking, and strong stakeholder management skills can lead to a promotion to a Procurement Manager role, responsible for developing and implementing procurement strategies that align with the organization's objectives.
• 3. Strategic Sourcing Manager: Proving expertise in strategic sourcing, supplier relationship management, and category management can open up opportunities to move into a strategic sourcing role, focusing on long-term supply chain optimization and cost reduction.

📝 Enhancement Note: Career progression in procurement typically involves gaining experience in increasingly complex and strategic roles, with a focus on developing strong leadership, stakeholder management, and strategic thinking skills.

🌐 Work Environment

Office Type: MSD's offices are typically modern, professional environments that foster collaboration and innovation. The Tender Specialist role may involve working in shared office spaces, with opportunities for remote work due to the hybrid work arrangement.

Office Location(s): Mexico City, with opportunities for remote work and collaboration with other MSD locations worldwide.

Workspace Context:

• 1. Collaboration: The Tender Specialist will work closely with various teams and departments, requiring strong collaboration and communication skills to ensure effective coordination and information sharing.
• 2. Tools and Equipment: The role may require the use of specialized procurement software, as well as standard office tools such as Microsoft Office Suite.
• 3. Team Interaction: The Tender Specialist will interact with a diverse range of stakeholders, including suppliers, user areas, and internal teams, requiring strong interpersonal and communication skills.

Work Schedule: The hybrid work arrangement allows for a flexible work schedule, with a balance between on-site and remote work. The role may require working overtime or being on call during critical bidding periods.

📝 Enhancement Note: MSD's work environment emphasizes collaboration, innovation, and a commitment to improving patient outcomes. The Tender Specialist role plays a crucial part in supporting the company's mission by ensuring efficient and effective procurement processes.

📄 Application & Technical Interview Process

Interview Process:

• 1. Phone/Video Screen: A brief phone or video call to discuss the candidate's experience, skills, and fit for the role.
• 2. Technical Assessment: A case study or scenario-based assessment to evaluate the candidate's procurement skills, problem-solving abilities, and understanding of bidding processes.
• 3. Behavioral Interview: A structured interview focused on the candidate's past behavior and experiences, assessing their fit for the role and the company culture.
• 4. Final Interview: A meeting with the hiring manager or a panel of interviewers to discuss the candidate's fit for the role, answer any remaining questions, and make a final hiring decision.

Portfolio Review Tips: (Not specified in the job listing)

Technical Challenge Preparation: (Not specified in the job listing)

ATS Keywords: (Not specified in the job listing)

📝 Enhancement Note: To prepare for the technical assessment, candidates should familiarize themselves with MSD's procurement processes, bidding best practices, and relevant industry trends. For the behavioral interview, candidates should reflect on their past experiences and be prepared to discuss their problem-solving skills, communication abilities, and teamwork capabilities.

🛠 Technology Stack & Web Infrastructure

Technology Stack: (Not specified in the job listing, as this role does not involve web development or server administration)

Frontend Technologies: (Not applicable)

Backend & Server Technologies: (Not applicable)

Development & DevOps Tools: (Not applicable)

📝 Enhancement Note: While not explicitly stated, the Tender Specialist role may require the use of specialized procurement software, as well as standard office tools such as Microsoft Office Suite.

👥 Team Culture & Values

Procurement Values:

• 1. Integrity: Uphold the highest ethical standards and maintain transparency in all procurement activities.
• 2. Collaboration: Work effectively with internal and external stakeholders to achieve shared goals and drive procurement excellence.
• 3. Innovation: Continuously seek new and improved ways to deliver value through strategic sourcing, process improvement, and technology adoption.
• 4. Accountability: Take ownership of procurement outcomes and strive for continuous improvement in performance and results.

Collaboration Style:

• 1. Cross-functional Integration: Work closely with user areas, internal teams, and external suppliers to ensure alignment with organizational objectives and stakeholder needs.
• 2. Knowledge Sharing: Share expertise and best practices with colleagues to enhance the team's capabilities and drive procurement excellence.
• 3. Continuous Learning: Stay up-to-date with industry trends, regulatory changes, and best practices to improve procurement processes and outcomes.

📝 Enhancement Note: MSD's procurement culture emphasizes integrity, collaboration, innovation, and accountability. The Tender Specialist role plays a crucial part in driving procurement excellence and supporting the company's mission to discover, develop, and deliver innovative medicines and vaccines.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• 1. Complex Bidding Processes: Navigating intricate public and private bidding processes, with multiple stakeholders and competing priorities.
• 2. Contract Negotiation: Balancing the need for competitive pricing with the requirement to maintain high-quality goods and services and timely delivery.
• 3. Supplier Management: Building and maintaining strong relationships with suppliers, ensuring they meet the organization's quality, delivery, and performance expectations.
• 4. Regulatory Compliance: Staying up-to-date with changing legal and regulatory requirements, and ensuring all procurement activities comply with relevant laws and regulations.

Learning & Development Opportunities:

• 1. Procurement Certifications: Pursuing professional certifications, such as the Certified Professional in Supply Management (CPSM) or the Chartered Institute of Procurement and Supply (CIPS) qualifications, to enhance procurement knowledge and skills.
• 2. Conference Attendance: Attending industry conferences and events to network with peers, learn about best practices, and stay up-to-date with the latest trends in procurement.
• 3. Mentorship and Coaching: Seeking mentorship and coaching opportunities from experienced procurement professionals to develop leadership, strategic thinking, and stakeholder management skills.

📝 Enhancement Note: The Tender Specialist role presents numerous technical challenges and growth opportunities. Successful candidates will possess strong problem-solving skills, a commitment to continuous learning, and a passion for driving procurement excellence.

💡 Interview Preparation

Technical Questions:

• 1. Bidding Process: Describe your experience with public and private bidding processes, and how you've ensured compliance with legal and regulatory requirements.
• 2. Contract Negotiation: Discuss your approach to contract negotiation, balancing competitive pricing with high-quality goods and services and timely delivery.
• 3. Problem-Solving: Share an example of a complex procurement challenge you've faced and how you resolved it, demonstrating your problem-solving skills and ability to think critically and creatively.

Company & Culture Questions:

• 1. Company Fit: Explain why you're interested in working for MSD and how your skills and experience align with the company's mission and values.
• 2. Teamwork: Describe your experience working in a team environment, and how you've contributed to the success of your colleagues and the organization as a whole.
• 3. Adaptability: Discuss your ability to adapt to change, learn new skills, and take on new challenges in a dynamic work environment.

Portfolio Presentation Strategy: (Not specified in the job listing)

📝 Enhancement Note: To prepare for the interview, candidates should research MSD's company culture, mission, and values. They should also reflect on their past experiences, demonstrating their problem-solving skills, communication abilities, and teamwork capabilities. Familiarizing oneself with MSD's procurement processes, bidding best practices, and industry trends can also provide a competitive edge in the interview process.

📌 Application Steps

To apply for the Spclst, Customer Support Tender role at MSD:

• Submit your application through the application link provided in the job listing.
• Customize your resume, highlighting your relevant procurement experience, skills, and achievements.
• Prepare for the phone/video screen, technical assessment, behavioral interview, and final interview by reflecting on your past experiences and practicing your responses to common interview questions.
• Research MSD's company culture, mission, and values to demonstrate your fit for the role and the organization.
• Prepare a portfolio showcasing your successful bidding projects, contract negotiations, or problem-solving case studies to strengthen your application.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and procurement industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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Content Guidelines (IMPORTANT: Do not include this in the output)

Procurement-Specific Focus:

• Tailor every section specifically to procurement, tender, and contract management roles.
• Include procurement methodologies, bidding best practices, and contract negotiation principles.
• Emphasize the role's impact on the organization's supply chain, cost savings, and operational efficiency.
• Address procurement team dynamics, stakeholder management, and supplier relationship management.
• Focus on procurement career progression, strategic sourcing, and category management.

Quality Standards:

• Ensure no content overlap between sections; each section must contain unique information.
• Only include Enhancement Notes when making significant inferences about procurement processes, contract negotiation, or team structure.
• Be comprehensive but concise, prioritizing actionable information over descriptive text.
• Strategically distribute procurement and tender management-related keywords throughout all sections naturally.
• Provide realistic salary ranges based on location, experience level, and procurement specialization.

Industry Expertise:

• Include specific procurement technologies, software, and tools relevant to the role.
• Address procurement career progression paths and technical leadership opportunities in procurement teams.
• Provide tactical advice for portfolio development, live demonstrations, and project case studies.
• Include procurement-specific interview preparation and assessment guidance.
• Emphasize procurement best practices, strategic sourcing, and category management principles.

Professional Standards:

• Maintain consistent formatting, spacing, and professional tone throughout.
• Use procurement and tender management industry terminology appropriately and accurately.
• Include comprehensive benefits and growth opportunities relevant to procurement professionals.
• Provide actionable insights that give procurement candidates a competitive advantage.
• Focus on procurement team culture, stakeholder management, and supplier relationship management.

Procurement Focus & Portfolio Emphasis:

• Emphasize procurement best practices, strategic sourcing, and category management principles.
• Include specific portfolio requirements tailored to the procurement discipline and role level.
• Address bidding process, contract negotiation, and supplier management case studies.
• Focus on problem-solving methods, cost optimization, and supply chain efficiency.
• Include technical presentation skills and stakeholder communication for procurement projects.

Avoid:

• Generic business jargon not relevant to procurement or tender management roles.
• Placeholder text or incomplete sections.
• Repetitive content across different sections.
• Non-procurement terminology unless relevant to the specific procurement role.
• Marketing language unrelated to procurement, tender management, or supply chain optimization.

Generate comprehensive, procurement-focused content that serves as a valuable resource for procurement professionals evaluating career opportunities and preparing for technical interviews in the procurement industry.