📍 Job Overview

• Job Title: Spclst, Customer Support Tender
• Company: MSD
• Location: Ciudad de México, Mexico
• Job Type: Full-Time
• Category: Customer Support & Service
• Date Posted: 2025-08-01
• Experience Level: 2-5 years
• Remote Status: On-site/Hybrid

🚀 Role Summary

• Key responsibilities include planning, coordinating, and executing public and private bidding processes, ensuring compliance with legal and regulatory requirements, and guaranteeing transparency and efficiency in the acquisition of goods and services.
• Key skills required include strong communication, negotiation, and conflict resolution skills, as well as knowledge of public procurement legislation and experience in bidding and contracting processes.
• Key qualifications include a university degree in Law, Business Administration, Engineering, or a related field, and a minimum of 2 years of experience in bidding and contracting processes.

📝 Enhancement Note: This role focuses on coordinating and managing bidding processes, requiring strong organizational skills, attention to detail, and the ability to work effectively with various stakeholders.

💻 Primary Responsibilities

• Plan and coordinate bidding processes by developing and maintaining a bidding calendar, analyzing organizational needs, and collaborating with relevant departments to define requirements and specifications.
• Prepare and review bidding documents such as bases of bidding, pliegos de condiciones, and contracts, ensuring they comply with legal and regulatory requirements.
• Publish and promote bidding opportunities by advertising them in official media and the organization's bidding platform, and notifying potential suppliers and internal users.
• Receive and evaluate proposals from suppliers by registering incoming proposals, coordinating their evaluation with relevant departments and committees, and ensuring a fair and transparent assessment process.
• Adjudicate and contract bidding processes by preparing and sending adjudication notifications to suppliers, coordinating the signing of contracts with successful bidders, and monitoring contract compliance and delivery timelines.
• Monitor and control bidding processes by tracking contract compliance and delivery timelines, identifying and resolving any issues or conflicts that arise during the bidding process or contract execution.

🎓 Skills & Qualifications

Education: A university degree in Law, Business Administration, Engineering, or a related field is required.

Experience: A minimum of 2 years of experience in bidding and contracting processes, either in the public or private sector, is essential.

Required Skills:

• Strong communication, negotiation, and conflict resolution skills
• Knowledge of public procurement legislation and regulations
• Ability to work effectively in a team and under pressure
• Proficiency in using office applications and data analysis tools

Preferred Skills:

• Experience in using customer relationship management (CRM) systems
• Familiarity with evaluation strategies and planning processes
• Knowledge of multitasking and problem-solving techniques
• Ability to manage multiple projects and meet deadlines

📝 Enhancement Note: While not explicitly mentioned, experience with CRM systems and familiarity with evaluation strategies and planning processes would be beneficial for this role, as they can help streamline bidding processes and improve supplier management.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: The salary range for this role is not explicitly stated. However, based on industry standards for similar roles in Mexico, the estimated salary range is MXN 60,000 - 90,000 per month (USD 3,000 - 4,500).

Benefits:

• Competitive benefits package, including health insurance and retirement plans
• Opportunities for professional development and career growth within the organization
• A dynamic and inclusive work environment that fosters collaboration and innovation

Working Hours: The standard workweek is 40 hours, with flexible hours and remote work options available for some positions.

📝 Enhancement Note: The salary range provided is an estimate based on market research for similar roles in Mexico. The actual salary range may vary depending on the candidate's qualifications, experience, and the organization's compensation policies.

🎯 Team & Company Context

Company Culture: MSD is a global healthcare company that discovers, develops, manufactures, and markets a broad range of innovative products to improve the health and well-being of people around the world. The company values diversity, inclusion, and collaboration, and fosters a culture of innovation and continuous learning.

Team Structure: The team responsible for bidding processes typically consists of tender specialists, who work closely with procurement managers, legal counsel, and other stakeholders to ensure the efficient and transparent management of bidding processes.

Development Methodology: MSD follows a structured and transparent bidding process that complies with legal and regulatory requirements. The company uses digital platforms and tools to streamline bidding processes and improve communication with suppliers.

Company Website: https://www.msd.com/

📝 Enhancement Note: While not explicitly mentioned, the company's commitment to diversity, inclusion, and collaboration suggests that the bidding team works closely with various departments and stakeholders to ensure the successful execution of bidding processes.

📈 Career & Growth Analysis

Role Level: The Tender Specialist role is a mid-level position that focuses on coordinating and managing bidding processes. This role requires strong organizational skills, attention to detail, and the ability to work effectively with various stakeholders.

Reporting Structure: The Tender Specialist typically reports to a Procurement Manager or a similar role within the organization's procurement department.

Technical Impact: The Tender Specialist plays a crucial role in ensuring the efficient and transparent acquisition of goods and services, which directly impacts the organization's operations and bottom line.

Growth Opportunities:

• Career Progression: With experience and strong performance, Tender Specialists can progress to senior roles within the procurement department, such as Procurement Manager or Category Manager.
• Technical Skill Development: This role offers opportunities to develop skills in public procurement legislation, bidding processes, and supplier management.
• Leadership Potential: As Tender Specialists gain experience and demonstrate strong leadership skills, they may have the opportunity to lead teams or projects, or take on management responsibilities.

📝 Enhancement Note: The career progression path for Tender Specialists typically involves moving into senior roles within the procurement department, such as Procurement Manager or Category Manager. However, the specific career path may vary depending on the organization's structure and the individual's skills and interests.

🌐 Work Environment

Office Type: MSD's offices are modern and collaborative workspaces that promote productivity and innovation. The company offers flexible work arrangements, including remote work options for some positions.

Office Location(s): MSD has offices in various locations around the world, including Ciudad de México, Mexico.

Workspace Context:

• Collaborative Work Environment: MSD fosters a collaborative work environment that encourages cross-functional teamwork and knowledge sharing.
• Digital Workspace: The company provides employees with access to digital tools and platforms that enable efficient and effective communication and collaboration.
• Professional Development Opportunities: MSD offers various training and development opportunities to help employees grow both personally and professionally.

Work Schedule: The standard workweek is 40 hours, with flexible hours and remote work options available for some positions.

📝 Enhancement Note: While not explicitly mentioned, MSD's commitment to fostering a collaborative and inclusive work environment suggests that the company offers opportunities for professional development and growth, as well as a supportive and engaging workspace.

📄 Application & Technical Interview Process

Interview Process:

1. Online Application Review: Applicants submit their resume and cover letter through the MSD careers portal. The hiring team reviews applications and selects candidates for the next stage of the interview process.
2. Phone or Video Screening: Selected candidates participate in a phone or video screening with a member of the hiring team to discuss their qualifications and fit for the role.
3. On-site or Virtual Interview: Candidates who pass the screening are invited to an on-site or virtual interview with the hiring manager and other team members. This interview focuses on the candidate's technical skills, problem-solving abilities, and cultural fit with the organization.
4. Final Decision: The hiring team reviews all interview feedback and makes a final decision on the most suitable candidate for the role.

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation: (N/A for this role)

ATS Keywords: (N/A for this role)

📝 Enhancement Note: The interview process for the Tender Specialist role focuses on assessing the candidate's technical skills, problem-solving abilities, and cultural fit with the organization. The specific interview format and questions may vary depending on the organization's hiring practices and the candidate's qualifications.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

• Customer Focus: MSD prioritizes the needs and expectations of its customers, both internal and external, and strives to deliver exceptional service and support.
• Integrity: The company upholds the highest ethical standards and conducts business in a transparent and responsible manner.
• Innovation: MSD fosters a culture of creativity and continuous learning, encouraging employees to challenge the status quo and explore new ideas and solutions.
• Collaboration: The company values teamwork and cross-functional collaboration, recognizing that diverse perspectives and expertise drive better outcomes.

Collaboration Style:

• Cross-functional Integration: MSD encourages collaboration between different departments and teams to ensure that customer needs are met and that resources are used effectively.
• Code Review Culture: The company promotes a culture of peer review and feedback, ensuring that work is of high quality and that knowledge is shared across the organization.
• Knowledge Sharing: MSD fosters a culture of learning and development, encouraging employees to share their expertise and experiences with their colleagues.

📝 Enhancement Note: MSD's commitment to customer focus, integrity, innovation, and collaboration suggests that the company values a customer-centric and collaborative work environment that prioritizes continuous learning and development.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Legislative Compliance: Tender Specialists must stay up-to-date with changes in public procurement legislation and ensure that bidding processes comply with legal and regulatory requirements.
• Supplier Management: This role requires strong supplier management skills, including the ability to build and maintain relationships with potential and existing suppliers, and to negotiate favorable terms and conditions.
• Process Optimization: Tender Specialists must continuously review and optimize bidding processes to improve efficiency, reduce costs, and enhance the customer experience.

Learning & Development Opportunities:

• Public Procurement Training: MSD offers training programs and certifications in public procurement to help Tender Specialists develop their skills and advance their careers.
• Conference Attendance: The company encourages employees to attend industry conferences and events to stay current with best practices and emerging trends in public procurement.
• Mentorship Programs: MSD offers mentorship programs that connect Tender Specialists with experienced professionals who can provide guidance and support as they develop their careers.

📝 Enhancement Note: The technical challenges and learning opportunities for Tender Specialists focus on developing expertise in public procurement legislation, supplier management, and process optimization. These skills are essential for success in this role and can also contribute to career growth and development within the organization.

💡 Interview Preparation

Technical Questions:

• Legislative Compliance: Candidates may be asked questions about their knowledge of public procurement legislation and their ability to ensure compliance with legal and regulatory requirements.
• Supplier Management: Interviewers may assess the candidate's understanding of supplier management principles and their ability to build and maintain effective relationships with suppliers.
• Process Optimization: Candidates may be asked about their experience with process optimization and their ability to identify and implement improvements in bidding processes.

Company & Culture Questions:

• Customer Focus: Candidates may be asked about their understanding of MSD's customer-centric approach and their ability to prioritize customer needs and expectations.
• Integrity: Interviewers may assess the candidate's commitment to ethical standards and their ability to conduct business in a transparent and responsible manner.
• Innovation: Candidates may be asked about their approach to creativity and continuous learning, and their ability to challenge the status quo and explore new ideas and solutions.

Portfolio Presentation Strategy: (N/A for this role)

📝 Enhancement Note: The interview process for the Tender Specialist role focuses on assessing the candidate's technical skills, problem-solving abilities, and cultural fit with the organization. The specific interview format and questions may vary depending on the organization's hiring practices and the candidate's qualifications.

📌 Application Steps

To apply for the Tender Specialist position at MSD:

1. Submit Your Application: Visit the MSD careers portal (https://jobs.msd.com/gb/en) and search for the Tender Specialist position. Follow the application instructions and submit your resume and cover letter.
2. Prepare for the Phone or Video Screening: If selected, prepare for a phone or video screening by reviewing the job description, researching the company, and practicing common interview questions and answers.
3. Prepare for the On-site or Virtual Interview: If invited, prepare for the on-site or virtual interview by reviewing the company's values and culture, practicing your responses to technical and behavioral interview questions, and rehearsing your presentation of your skills and experiences.
4. Follow Up: After the interview, send a thank-you note to express your appreciation for the opportunity to interview with MSD. If you have any questions or concerns about the hiring process, don't hesitate to reach out to the hiring team for clarification.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.