📍 Job Overview

Job Title: Software (Technical) Support Engineer (f/m/d)
Company: Applied Materials
Location: Dresden, Saxony, Germany
Job Type: Full-Time, Hybrid (50% travel)
Category: Technical Support, Web Infrastructure
Date Posted: June 24, 2025
Experience Level: 2-5 years
Remote Status: On-site with 50% travel

🚀 Role Summary

Key Responsibilities: Software system troubleshooting, installation & imaging, software test & validation, customer engagement & training, and assisting in analysis of customer OS performance.
Key Skills: Software system troubleshooting, software installation, software test & validation, customer engagement, training, network technology, analytical skills, organizational skills, communication skills, team player, problem-solving, factory automation, database management, high volume manufacturing, documentation.

📝 Enhancement Note: This role focuses on supporting CGA-based process tools, requiring a strong understanding of software systems, networks, and customer engagement. Familiarity with Microsoft Server, network topology, and applications is essential.

💻 Primary Responsibilities

🔧 Software System Troubleshooting

Analyze reported problems, validate solutions, and provide troubleshooting plans to deliver rapid resolution on systemic issues (Microsoft Server / Network Topology / Applications).
Understand, research, and resolve internal and external application and systems issues, investigate in customer's high value problem (HVP), systematic bugs or systematic software failures.

📝 Enhancement Note: This role requires strong analytical and problem-solving skills to identify and resolve complex software issues, ensuring minimal downtime and optimal system performance.

📦 Software Installation & Imaging

Install and configure software and images on Early Learning Shipments (ELS) / New product Introductions (NPI) / First In Fab tools (FIF), document, and perform first of kind installs on High Volume Manufacturing tools (HVM).
Develop and train on software procedures, creating, testing, and verifying installation/upgrade instructions for Applied Materials' product releases.

📝 Enhancement Note: This role demands meticulous attention to detail and a solid understanding of software installation processes to ensure smooth deployment and minimal user disruption.

🔎 Software Test & Validation

Collect and incorporate customer-specific test scenarios, construct simulators for testing and troubleshooting, execute test plans to validate software releases (test suit).
Assist in analysis of customer OS performance, integration, and database management issues, delivering updates and reports to managers, partners, and peers.

📝 Enhancement Note: This role requires a thorough understanding of software testing methodologies and a commitment to quality assurance, ensuring software releases meet customer expectations and performance standards.

🎬 Customer Engagement & Training

Foster customer trust in Applied Materials Software, consult on Factory Automation scenarios (FA), resolve questions on tool operations & settings.
Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.

📝 Enhancement Note: This role necessitates strong communication skills and a customer-focused mindset to provide exceptional support and training, ensuring customer satisfaction and retention.

🎓 Skills & Qualifications

Education & Experience

A degree in Computer Engineering, Electrical Engineering, Automation, or related fields.
2-4 years of professional experience in software testing, test cases, documentation, and network technology is preferred.
Strong communication skills in English, with German being beneficial as well.
A team player with a willingness to work in multi-disciplinary teams.
Explains complex information to others in straightforward situations.
Excellent analytical and organizational skills.
Willing to do business trips to customers in Europe and to the headquarters in the US, up to 50%.

📝 Enhancement Note: Candidates with a strong educational background in computer engineering or related fields, along with relevant work experience, will be well-suited for this role. Familiarity with software testing, documentation, and network technology is crucial for success in this position.

Required Skills

Software system troubleshooting
Software installation
Software test & validation
Customer engagement
Training
Network technology
Analytical skills
Organizational skills
Communication skills
Team player
Problem-solving
Factory automation
Database management
High volume manufacturing
Documentation

Preferred Skills

Familiarity with Microsoft Server, network topology, and applications
Experience with software release management and testing
Knowledge of semiconductor manufacturing processes
Familiarity with customer support and training best practices

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate a strong understanding of software system troubleshooting, installation, and testing through relevant projects and case studies.
Showcase your ability to engage with customers and provide exceptional support and training through customer success stories or testimonials.
Highlight your problem-solving skills and ability to resolve complex software issues through real-world examples.

Technical Documentation:

Provide detailed documentation of software installation and testing processes, demonstrating your attention to detail and commitment to quality assurance.
Include examples of customer training materials or resources, showcasing your ability to communicate complex information effectively.
Share updates and reports on customer OS performance, integration, and database management issues, highlighting your analytical skills and ability to deliver insights to stakeholders.

💵 Compensation & Benefits

Salary Range: €45,000 - €60,000 per year (based on experience and qualifications)

📝 Enhancement Note: The salary range for this role is estimated based on market research for software technical support engineers in Germany, with consideration for the candidate's experience level and qualifications.

Benefits:

Onboarding with industry experts from the Applied Materials global team and a local buddy.
Learning and development opportunities through continuous professional training and personal skills development.
A variety of tasks in an innovative and international technology company.
Reasonable salary and benefits including bonus programs, company pension plan, employee stock purchase program, overtime pay, and an Urban Sports Club membership.
Flexible working hours with the possibility to combine working from home or from the office.
Team events and meetups on the company's rooftop terrace.
30 days of vacation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Semiconductor manufacturing and materials engineering solutions.

Company Size: Large, global organization with a strong focus on innovation and continuous learning.

Founded: 1967 (headquarters in Santa Clara, California, USA)

Team Structure:

The Software (Technical) Support Engineer role is part of the Global Services organization, working closely with the Product Support and Customer Support teams.
This role will collaborate with cross-functional teams, including product development, manufacturing, and sales, to ensure customer satisfaction and drive continuous improvement.

Development Methodology:

Applied Materials follows Agile methodologies for software development, focusing on iterative development, customer collaboration, and continuous improvement.
The company emphasizes a culture of innovation, with a strong focus on research and development to drive technological advancements in the semiconductor industry.

Company Website: appliedmaterials.com

📝 Enhancement Note: Applied Materials is a global leader in materials engineering solutions, with a strong commitment to innovation, customer satisfaction, and employee development. This role offers an excellent opportunity to work in a dynamic and collaborative environment, driving technological advancements in the semiconductor industry.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level technical support role, with opportunities for growth into senior support engineer, technical specialist, or customer success management positions.

Reporting Structure: This role reports directly to the Manager, Global Services, with a matrixed reporting line to the relevant product or business unit.

Technical Impact: The Software (Technical) Support Engineer plays a critical role in ensuring customer satisfaction and driving continuous improvement in Applied Materials' software products and services. This role directly impacts the user experience and system performance for customers worldwide.

Growth Opportunities:

Technical Skill Development: Pursue specialized training and certifications in software testing, network technology, or semiconductor manufacturing processes to expand your skillset and advance your career.
Technical Leadership: Demonstrate strong performance and expertise in your role to take on more complex challenges, mentor junior team members, or lead projects that drive innovation and improvement.
Customer Success Management: Leverage your strong customer engagement and training skills to transition into a customer success management role, focusing on customer satisfaction, retention, and growth.

📝 Enhancement Note: This role offers excellent opportunities for career growth and development within Applied Materials' global organization. Candidates with a strong commitment to continuous learning and a passion for driving customer success will thrive in this environment.

🌐 Work Environment

Office Type: Modern, collaborative workspace with a focus on innovation and cross-functional teamwork.

Office Location(s): Dresden, Germany (with business travel up to 50%)

Workspace Context:

Collaborative workspace with access to cutting-edge technology and tools for software testing, installation, and troubleshooting.
Multi-monitor setup and testing devices available to support efficient workflow and productivity.
Cross-functional team interaction and collaboration with product development, manufacturing, and sales teams to ensure customer satisfaction and drive continuous improvement.

Work Schedule: Full-time, with flexible working hours and the possibility to combine working from home or from the office. Business travel up to 50% may be required to visit customers and the headquarters in the US.

📝 Enhancement Note: The work environment at Applied Materials fosters collaboration, innovation, and continuous learning, providing an excellent setting for professionals seeking to grow their careers in a dynamic and global organization.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess your communication skills, technical background, and cultural fit with Applied Materials.
Technical Assessment: A hands-on test or case study to evaluate your software system troubleshooting, installation, and testing skills, as well as your problem-solving abilities.
Behavioral Interview: A discussion focused on your customer engagement, training, and teamwork skills, as well as your ability to thrive in a dynamic and global organization.
Final Interview: A meeting with the hiring manager and other key stakeholders to discuss your career goals, expectations, and fit within the team.

Portfolio Review Tips:

Highlight your software system troubleshooting, installation, and testing projects, demonstrating your ability to resolve complex issues and ensure optimal system performance.
Showcase your customer engagement and training skills through success stories or testimonials, emphasizing your commitment to customer satisfaction and continuous improvement.
Include examples of your problem-solving skills and ability to work effectively in a collaborative and dynamic environment.

Technical Challenge Preparation:

Brush up on your software system troubleshooting, installation, and testing skills, focusing on Microsoft Server, network topology, and applications.
Familiarize yourself with semiconductor manufacturing processes and the specific tools and technologies used by Applied Materials.
Prepare for behavioral interview questions focused on customer engagement, training, and teamwork, emphasizing your ability to thrive in a dynamic and global organization.

ATS Keywords: Software system troubleshooting, software installation, software test & validation, customer engagement, training, network technology, analytical skills, organizational skills, communication skills, team player, problem-solving, factory automation, database management, high volume manufacturing, documentation, Microsoft Server, network topology, applications, semiconductor manufacturing, customer success, continuous improvement.

📝 Enhancement Note: The interview process for this role is designed to assess your technical skills, problem-solving abilities, and cultural fit within Applied Materials' global organization. Candidates who demonstrate a strong commitment to customer satisfaction, continuous learning, and collaboration will excel in this environment.

🛠 Technology Stack & Web Infrastructure

Software Tools & Technologies:

Microsoft Server
Network Topology
Applications
Semiconductor manufacturing tools and processes
Applied Materials' software products and services

Testing Tools & Frameworks:

Test suit (software release testing)
Simulators for testing and troubleshooting
Customer OS performance, integration, and database management tools

Collaboration & Productivity Tools:

Microsoft Office Suite (Word, Excel, PowerPoint)
Project management tools (e.g., Jira, Asana, Trello)
Communication and collaboration platforms (e.g., Microsoft Teams, Slack)

📝 Enhancement Note: The technology stack for this role is focused on software system troubleshooting, installation, and testing, with a strong emphasis on Microsoft Server, network topology, and applications. Familiarity with semiconductor manufacturing processes and Applied Materials' software products and services is essential for success in this position.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Prioritize customer satisfaction and continuous improvement in all aspects of the software support process.
Collaboration: Work effectively with cross-functional teams, including product development, manufacturing, and sales, to ensure customer satisfaction and drive innovation.
Innovation: Embrace a culture of continuous learning and improvement, driving technological advancements in software support and customer success.
Quality: Maintain a strong commitment to quality assurance, ensuring software releases meet customer expectations and performance standards.

Collaboration Style:

Cross-functional Integration: Work closely with product development, manufacturing, and sales teams to ensure customer satisfaction and drive continuous improvement in Applied Materials' software products and services.
Code Review Culture: Collaborate with team members to review and improve software installation, testing, and troubleshooting processes, ensuring optimal system performance and customer satisfaction.
Knowledge Sharing: Share your expertise and insights with team members, customers, and other stakeholders to drive continuous learning and improvement in software support and customer success.

📝 Enhancement Note: The team culture at Applied Materials fosters collaboration, innovation, and continuous learning, providing an excellent environment for professionals seeking to grow their careers in a dynamic and global organization.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Systemic Issues: Identify and resolve complex software issues that impact multiple customers or systems, ensuring minimal downtime and optimal system performance.
High Volume Manufacturing: Ensure the stability and reliability of software systems in high-volume manufacturing environments, with a focus on minimizing user disruption and maximizing productivity.
Emerging Technologies: Stay up-to-date with the latest software trends and best practices, driving continuous improvement in Applied Materials' software products and services.

Learning & Development Opportunities:

Specialized Training: Pursue advanced certifications or specialized training in software testing, network technology, or semiconductor manufacturing processes to expand your skillset and advance your career.
Conferences & Events: Attend industry conferences, webinars, or workshops to stay current with the latest trends and best practices in software support and customer success.
Mentorship & Leadership Development: Seek out mentorship opportunities or leadership development programs to refine your skills and prepare for more senior roles within Applied Materials' global organization.

📝 Enhancement Note: The technical challenges and growth opportunities for this role are focused on driving continuous improvement in software support and customer success, with a strong emphasis on collaboration, innovation, and customer satisfaction.

💡 Interview Preparation

Technical Questions:

Software System Troubleshooting: Describe your approach to analyzing reported problems, validating solutions, and providing troubleshooting plans to deliver rapid resolution on systemic issues. Provide an example of a complex software issue you've resolved and the steps you took to identify and address the root cause.
Software Installation & Imaging: Walk through your process for installing and configuring software and images on Early Learning Shipments (ELS), New product Introductions (NPI), First In Fab tools (FIF), and High Volume Manufacturing tools (HVM). Discuss the documentation and training you've provided to customers and customer engineers (CE) for technical products and systems issues.
Software Test & Validation: Explain your approach to collecting and incorporating customer-specific test scenarios, constructing simulators for testing and troubleshooting, and executing test plans to validate software releases. Describe a challenging software test you've conducted and the steps you took to ensure the software release met customer expectations and performance standards.

Company & Culture Questions:

Customer Engagement: Describe your approach to fostering customer trust in Applied Materials Software, consulting on Factory Automation scenarios (FA), and resolving questions on tool operations & settings. Provide an example of a customer engagement strategy you've implemented that drove positive results and improved customer satisfaction.
Training: Walk through your process for providing on-going training to customers and customer engineers (CE) for technical products and systems issues. Discuss the training materials or resources you've developed to ensure customers have the information they need to succeed with Applied Materials' software products and services.
Teamwork: Describe your experience working in a cross-functional team environment, collaborating with product development, manufacturing, and sales teams to ensure customer satisfaction and drive continuous improvement in Applied Materials' software products and services. Provide an example of a successful team project you've contributed to and the role you played in driving its success.

Portfolio Presentation Strategy:

Live Demonstration: Prepare a live demonstration of your software system troubleshooting, installation, and testing skills, showcasing your ability to resolve complex issues and ensure optimal system performance.
Code Explanation: Include examples of your code or scripts, explaining your approach to software installation, testing, and troubleshooting, as well as your problem-solving skills and ability to work effectively in a collaborative and dynamic environment.
User Experience Showcase: Highlight your customer engagement and training skills through success stories or testimonials, emphasizing your commitment to customer satisfaction and continuous improvement.