Smart Metering Field Technician

SEVERN TRENT
Full_time•United Kingdom

📍 Job Overview

  • Job Title: Smart Metering Field Technician
  • Company: Severn Trent
  • Location: West Midlands, United Kingdom
  • Job Type: On-site
  • Category: Field Technician
  • Date Posted: June 11, 2025

🚀 Role Summary

  • Key Responsibilities:
    • Ensure high standards in smart metering installations, repairs, and maintenance.
    • Collaborate with contractors and internal teams to drive performance and improve outcomes.
    • Travel across the Severn Trent region, visiting customer homes and sites.
    • Troubleshoot connectivity issues and resolve customer queries.
    • Support customer satisfaction and health and safety compliance.

💻 Primary Responsibilities

  • Smart Metering Installation & Maintenance:

    • Install, repair, and maintain smart meters in customer homes and on Severn Trent sites.
    • Ensure high-quality workmanship and adherence to health and safety standards.
    • Collaborate with contractors to drive performance and improve outcomes.

  • Troubleshooting & Customer Support:

    • Diagnose and resolve connectivity issues with smart meters.
    • Address customer queries and ensure customer satisfaction.
    • Maintain accurate records of work completed and any issues encountered.

  • Travel & Site Visits:

    • Travel across the Severn Trent region, visiting customer homes and sites.
    • Conduct regular site audits to ensure contractor work meets required standards.

🎓 Skills & Qualifications

Education: Relevant education or training in a technical field is desirable but not required.

Experience: Previous experience in a similar role, metering, or a related field is beneficial but not essential.

Required Skills:

  • Strong communication skills, both verbal and written.
  • Proactive problem-solving approach.
  • Attention to detail and commitment to health and safety best practices.
  • Ability to work independently and as part of a wider team.
  • Flexibility and adaptability in day-to-day responsibilities.
  • Full UK driving licence.

Preferred Skills:

  • Experience in technical operations, particularly in metering or similar fields.
  • Knowledge of regulatory standards and best practices.
  • Familiarity with smart meter technology and connectivity.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

  • Not applicable for this role.

Technical Documentation:

  • Not applicable for this role.

💵 Compensation & Benefits

Salary Range: Not specified in the job listing.

Benefits:

  • 25 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year).
  • Annual bonus scheme (up to £2,250 per annum based on company performance).
  • Leading pension scheme (Severn Trent will double your contribution up to 15% when you contribute 7.5%).
  • Sharesave scheme (the chance to buy Severn Trent Plc shares at a discounted rate).
  • Dedicated training and development with the Severn Trent Academy.
  • Electric vehicle scheme and retail offers.
  • Family-friendly policies (including a year's paid maternity or adoption leave).
  • Two volunteering days per year.

Working Hours: Full-time (37.5 hours per week), with regular travel across the Severn Trent region.

🎯 Team & Company Context

Company Culture:

  • Severn Trent is committed to reducing leakage and water consumption through smart meter deployment.
  • The company values strong communication, teamwork, and a proactive approach to problem-solving.
  • Severn Trent offers a supportive work environment with opportunities for career progression and training.

Development Methodology:

  • Severn Trent uses Agile methodologies for project management and continuous improvement.
  • The company encourages collaboration, knowledge sharing, and technical mentoring.

Company Website: Severn Trent Website

📈 Career & Growth Analysis

Web Technology Career Level: Field Technician (Entry to Mid-Level)

Reporting Structure: The Smart Metering Field Technician role reports directly to the Smart Metering Team Lead.

Technical Impact: This role has a direct impact on smart metering installations, repairs, and maintenance, contributing to Severn Trent's water efficiency goals.

Growth Opportunities:

  • Technical Skill Development: Severn Trent offers training and development opportunities to enhance technical skills and knowledge in smart metering and related fields.
  • Team Leadership: With experience, there may be opportunities to take on team leadership roles within the Smart Metering Team.
  • Career Progression: Severn Trent encourages career progression, with opportunities to move into more senior roles within the Operational or other departments.

🌐 Work Environment

Office Type: Severn Trent has multiple offices across the UK, with the Smart Metering Team based in Coventry.

Office Location(s): The Smart Metering Field Technician role involves regular travel across the Severn Trent region, with no specific office location.

Workspace Context:

  • The role involves working in various customer homes and Severn Trent sites, with no dedicated office workspace.
  • Field Technicians are provided with necessary tools, equipment, and a company vehicle for travel.

Work Schedule: Full-time, with regular travel and site visits required. The work schedule may include early starts, late finishes, and weekend work as needed.

📄 Application & Technical Interview Process

Interview Process:

  • The interview process involves a series of assessments, including a technical assessment and a behavioral interview.
  • Severn Trent aims to provide feedback to candidates within two weeks of the interview.

Portfolio Review Tips:

  • Not applicable for this role.

Technical Challenge Preparation:

  • Not applicable for this role.

ATS Keywords: Not applicable for this role.

🛠 Technology Stack & Web Infrastructure

Technology Stack:

  • Not applicable for this role.

Web Infrastructure:

  • Not applicable for this role.

👥 Team Culture & Values

Web Development Values:

  • Not applicable for this role.

Collaboration Style:

  • Severn Trent encourages open communication, teamwork, and knowledge sharing across departments.
  • The company values a supportive and inclusive work environment.

📈 Challenges & Growth Opportunities

Technical Challenges:

  • Smart Meter Connectivity: Troubleshoot and resolve connectivity issues with smart meters.
  • Regulatory Compliance: Ensure adherence to health and safety standards and regulatory requirements.
  • Customer Satisfaction: Maintain high customer satisfaction levels while working in customer homes.

Learning & Development Opportunities:

  • Technical Training: Severn Trent offers training and development opportunities to enhance technical skills and knowledge in smart metering and related fields.
  • Career Mentoring: Severn Trent provides career mentoring and guidance to support professional growth and development.

💡 Interview Preparation

Technical Questions:

  • Not applicable for this role.

Company & Culture Questions:

  • Not applicable for this role.

Portfolio Presentation Strategy:

  • Not applicable for this role.

📌 Application Steps

To apply for this Smart Metering Field Technician position:

  1. Submit your application through the application link.
  2. Prepare a detailed CV highlighting relevant experience and skills.
  3. Be ready for a series of assessments, including a technical assessment and a behavioral interview.
  4. Research Severn Trent's company culture and values to demonstrate your fit for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Application Requirements

Seeking a motivated individual with strong communication skills and a proactive approach to problem-solving. A full UK driving licence is required, and experience in metering or similar fields is desirable.