📍 Job Overview

Job Title: Smart Metering Field Technician
Company: Severn Trent
Location: Midlands, UK
Job Type: On-site
Category: Field Operations
Date Posted: June 18, 2025
Experience Level: Entry-level to Mid-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Ensure high standards in smart metering installations, repairs, and maintenance. Audit contractor work, resolve connectivity issues, and support customer satisfaction.
Key Skills: Strong communication, problem-solving, attention to detail, health and safety compliance, technical operations, teamwork, flexibility, and adaptability.

📝 Enhancement Note: This role requires a hands-on approach, working independently and in a team, with a focus on delivering exceptional service and driving performance.

💻 Primary Responsibilities

Smart Metering Installation & Maintenance: Install, repair, and maintain smart meters, ensuring high standards and right-first-time outcomes.
Contractor Auditing: Work closely with contractors to ensure their work meets Severn Trent's standards and health and safety compliance.
Connectivity Issue Resolution: Troubleshoot and resolve connectivity issues to minimize water leakage and consumption.
Customer Satisfaction: Support customer satisfaction by addressing any concerns or issues related to smart metering services.
Health & Safety Compliance: Ensure all work is carried out in accordance with health and safety regulations and best practices.

📝 Enhancement Note: This role involves regular travel across the Severn Trent region, requiring flexibility and adaptability in day-to-day responsibilities.

🎓 Skills & Qualifications

Education: Relevant qualifications in a technical or operational field, or equivalent experience.

Experience: Previous experience in a similar role, such as metering or field operations, is desirable but not essential. A full UK driving licence is required.

Required Skills:

Strong communication skills, both written and verbal
Proactive problem-solving approach
Keen attention to detail
Commitment to health and safety best practices
Ability to work independently and as part of a team
Flexibility and adaptability in a fast-paced environment
Understanding of technical operations and regulatory standards

Preferred Skills:

Experience in metering or a similar field
Knowledge of smart metering systems and technologies
Familiarity with health and safety regulations and best practices

📝 Enhancement Note: While experience in metering or a similar field is desirable, Severn Trent is open to candidates from other backgrounds who can demonstrate the required skills and enthusiasm for the role.

📊 Web Portfolio & Project Requirements (Not Applicable)

💵 Compensation & Benefits

Salary Range: £22,000 - £25,000 per annum (Estimated based on industry standards for entry-level field operations roles in the UK)

Benefits:

25 days holiday + bank holidays (plus the ability to buy/sell up to 5 days per year)
Annual bonus scheme (up to £2,250 per annum based on company performance)
Leading pension scheme (Severn Trent will double your contribution up to 15% when you contribute 7.5%)
Sharesave scheme
Dedicated training and development opportunities
Electric vehicle scheme and retail offers
Family-friendly policies, including a year's paid maternity or adoption leave
Two volunteering days per year

Working Hours: 37 hours per week, Monday to Friday, with the possibility of weekend work as required.

📝 Enhancement Note: The salary range provided is an estimate based on industry standards for entry-level field operations roles in the UK. Severn Trent may offer a different salary range based on the candidate's experience and qualifications.

🎯 Team & Company Context

Company Culture: Severn Trent is a water and waste management company committed to providing excellent service to its customers while minimizing its environmental impact. The company values innovation, collaboration, and sustainability.

Team Structure: The Smart Metering Field Technician role is part of Severn Trent's Operational team, working closely with contractors and internal teams to drive performance and ensure health and safety compliance.

Development Methodology: Severn Trent uses a structured approach to training and development, with a focus on continuous learning and improvement. The company offers a range of benefits and opportunities to support employees' professional growth.

Company Website: www.severntrent.com

📝 Enhancement Note: Severn Trent's company culture emphasizes collaboration, innovation, and sustainability, providing a supportive environment for employees to grow and develop their skills.

📈 Career & Growth Analysis

Web Technology Career Level: N/A (This role is not web technology-specific)

Reporting Structure: The Smart Metering Field Technician reports directly to the Smart Metering Team Leader.

Technical Impact: This role has a direct impact on Severn Trent's ability to reduce water leakage and consumption through smart meter deployment, contributing to the company's sustainability goals.

Growth Opportunities:

Progression to more senior roles within the Operational team, such as Team Leader or Manager
Opportunities to gain experience in different aspects of water and waste management
Access to training and development opportunities to enhance technical skills and knowledge

📝 Enhancement Note: Severn Trent offers a range of growth opportunities for employees, including progression to more senior roles and access to training and development programs.

🌐 Work Environment

Office Type: On-site, with regular travel across the Severn Trent region

Office Location(s): The team is based in Coventry, but the role involves regular travel to different locations across the Severn Trent region.

Workspace Context:

The role involves working in various environments, including customer homes and Severn Trent sites
A company vehicle will be provided for work-related travel
Access to relevant tools and equipment will be provided

Work Schedule: The role operates on a Monday to Friday schedule, with the possibility of weekend work as required. The working hours are typically 37 hours per week.

📝 Enhancement Note: This role requires a high level of flexibility and adaptability, with regular travel across the Severn Trent region and the possibility of working weekends as required.

📄 Application & Technical Interview Process

Interview Process:

Online application and CV screening
Phone or video interview to assess communication skills, problem-solving, and cultural fit
On-site assessment or second interview to evaluate technical skills, attention to detail, and health and safety awareness

Portfolio Review Tips: N/A (This role is not web technology-specific)

Technical Challenge Preparation: N/A (This role is not web technology-specific)

ATS Keywords: N/A (This role is not web technology-specific)

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's communication skills, problem-solving abilities, attention to detail, and health and safety awareness, as well as their cultural fit with Severn Trent.

🛠 Technology Stack & Web Infrastructure (Not Applicable)

👥 Team Culture & Values

Web Development Values: N/A (This role is not web technology-specific)

Collaboration Style:

Severn Trent emphasizes collaboration and teamwork, with a focus on delivering exceptional service and driving performance
The company values open communication, active listening, and a solutions-oriented approach
Severn Trent encourages a culture of continuous learning and improvement, with a focus on supporting employees' professional growth

📝 Enhancement Note: Severn Trent's collaborative culture emphasizes open communication, active listening, and a solutions-oriented approach, providing a supportive environment for employees to grow and develop their skills.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Ensuring high standards in smart metering installations, repairs, and maintenance
Resolving connectivity issues and minimizing water leakage and consumption
Supporting customer satisfaction and addressing any concerns or issues related to smart metering services

Learning & Development Opportunities:

Access to training and development opportunities to enhance technical skills and knowledge
Opportunities to gain experience in different aspects of water and waste management
Progression to more senior roles within the Operational team

📝 Enhancement Note: This role offers a range of technical challenges and learning opportunities, allowing employees to develop their skills and advance their careers within Severn Trent.

💡 Interview Preparation

Technical Questions: N/A (This role is not web technology-specific)

Company & Culture Questions:

What do you know about Severn Trent, and why are you interested in this role?
How do you approach problem-solving in a fast-paced environment?
Can you describe a time when you had to work independently, and how did you ensure you met the required standards?
How do you ensure you maintain a high level of attention to detail in your work?

Portfolio Presentation Strategy: N/A (This role is not web technology-specific)

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's communication skills, problem-solving abilities, attention to detail, and health and safety awareness, as well as their cultural fit with Severn Trent.

📌 Application Steps

To apply for this Smart Metering Field Technician position:

Submit your application through the application link provided
Tailor your CV to highlight your relevant skills and experience, with a focus on communication, problem-solving, attention to detail, and health and safety awareness
Prepare for the interview process by researching Severn Trent and practicing your responses to common interview questions
Ensure you have a full UK driving licence and are eligible to work in the UK

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Severn Trent before making application decisions.

Smart Metering Field Technician