Skilled Data Center Operations Technician at NTT Ltd.

📍 Job Overview

Job Title: Skilled Data Center Operations Technician
Company: NTT Ltd.
Location: Malaysia
Job Type: On-site
Category: Data Center Operations
Date Posted: June 25, 2025
Experience Level: 0-2 years
Remote Status: On-site

🚀 Role Summary

Maintain and operate mission-critical systems in data centers to ensure maximum uptime
Monitor and manage environment monitoring systems, including cooling, power, and fire safety systems
Respond to equipment alarms and troubleshoot incidents based on standard operating procedures (SOP) and emergency operating procedures (EOP)
Oversee vendor activities and ensure compliance with safety procedures and protective equipment utilization
Assist in maintaining up-to-date drawings, asset, and inventory management
Monitor incoming tickets and provide support to clients/users based on service level agreements (SLA)

📝 Enhancement Note: This role requires a high level of attention to detail, strong communication skills, and the ability to work effectively in a team environment. Candidates should be comfortable working in a fast-paced, dynamic setting and have a positive attitude.

💻 Primary Responsibilities

Daily Monitoring: Monitor environment monitoring systems, including chiller cooling systems, water pumps, cooling towers, AHU units, CRAH units, FCU units, water leak detection, fire alarm systems, VESDA, smoke detectors, HV/LV switch rooms, transformers, UPS systems, and generators.
Incident Response: Respond to equipment alarms and troubleshoot abnormal incidents or faults based on SOP & EOP.
Vendor Management: Escort and oversee vendors to ensure data center activities and services are carried out properly and comply with all safety procedures and protective equipment utilization.
Reporting: Submit relevant reports on agreed timings, such as monthly electrical and mechanical system consumption data trending logging.
Client Support: Monitor incoming tickets for processing and provide support to clients/users from the ticketing portal or via email based on SLA.
Task Execution: Conduct daily tasks as assigned, including server tape insertion and remote hand support.

📝 Enhancement Note: This role requires a strong understanding of data center operations, excellent troubleshooting skills, and the ability to work under pressure. Candidates should be familiar with various data center systems and have experience in a similar role.

🎓 Skills & Qualifications

Education: A Bachelor's Degree/Post Graduate Diploma/Professional Degree/Vocational in Computer Science or equivalent.

Experience: At least 1 year of experience in maintenance or facilities functions.

Required Skills:

Proficient in English and Bahasa Malaysia. Mandarin is an added advantage.
Positive attitude
Willingness to commute to Cyberjaya

Preferred Skills:

Experience in data center operations or a related field
Familiarity with data center systems and equipment
Strong communication and teamwork skills
Ability to work in a shift-based environment

📝 Enhancement Note: Candidates with relevant experience in data center operations or a related field will have a competitive advantage. Familiarity with data center systems and equipment is highly desirable.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in data center operations, including system monitoring, incident response, and vendor management.
Showcase problem-solving skills and the ability to work under pressure.
Highlight any relevant certifications or training in data center operations.

Technical Documentation:

Provide examples of incident reports, trouble tickets, or other relevant documentation that demonstrates your ability to maintain accurate records and follow established procedures.
Include any relevant process improvement initiatives or projects that showcase your ability to identify inefficiencies and implement solutions.

📝 Enhancement Note: While a portfolio is not explicitly required for this role, providing examples of your experience and skills in data center operations can help strengthen your application.

💵 Compensation & Benefits

Salary Range: The salary range for this role is not provided in the job listing. However, based on industry standards for data center operations technicians in Malaysia, the estimated salary range is MYR 2,500 - 4,000 per month.

Benefits:

Competitive salary package
Attractive benefits and rewards program
Opportunities for career growth and development
A dynamic and inclusive work environment

Working Hours: The role requires working in a shift-based environment, with alternating 12-hour shifts (9am to 9pm, 9pm to 9am).

📝 Enhancement Note: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications. Benefits and working hours are based on the information provided in the job listing.

🎯 Team & Company Context

🏢 Company Culture

Industry: NTT Ltd. is a global technology and business solutions provider, serving clients in various industries, including finance, healthcare, public sector, and manufacturing.

Company Size: NTT Ltd. is a large organization with a global presence, employing over 120,000 people in more than 50 countries.

Founded: NTT Ltd. was founded in 2019, following the integration of several NTT Group companies.

Team Structure:

The data center operations team consists of shift-based technicians responsible for maintaining and operating mission-critical systems.
The team works closely with vendors, other internal teams, and clients to ensure data center performance and uptime.
The team structure is hierarchical, with team leads and managers overseeing the work of technicians.

Development Methodology:

The data center operations team follows established standard operating procedures (SOP) and emergency operating procedures (EOP) to ensure consistent and effective incident response.
The team uses ticketing systems to track and manage incidents, ensuring timely resolution and documentation.
The team collaborates with other internal teams, such as IT and facilities management, to maintain data center infrastructure and ensure optimal performance.

Company Website: NTT Ltd.

📝 Enhancement Note: NTT Ltd. is a global organization with a strong focus on technology and innovation. The data center operations team plays a critical role in ensuring the performance and availability of the company's data centers, supporting its clients and business operations.

📈 Career & Growth Analysis

Data Center Operations Technician Career Level: This role is an entry-level to mid-level position in data center operations. The primary responsibility is to maintain and operate mission-critical systems, ensuring maximum uptime and performance. This role requires a strong understanding of data center systems, excellent troubleshooting skills, and the ability to work effectively in a team environment.

Reporting Structure: The data center operations technician reports to the team lead or manager, who oversees the work of the shift-based technicians. The team lead or manager is responsible for ensuring that the data center operates efficiently and effectively, meeting the needs of clients and the business.

Technical Impact: The data center operations technician has a significant impact on the performance and availability of the data center. Their work ensures that clients' critical systems and data are protected and accessible, supporting the business operations and success of NTT Ltd. and its clients.

Growth Opportunities:

Technical Skill Development: With experience and demonstrated proficiency, data center operations technicians can advance to more senior roles, such as team lead or manager, or specialize in specific areas, such as power or cooling systems.
Emerging Technology Adoption: As data center technologies evolve, there may be opportunities for technicians to gain experience in new systems and technologies, such as artificial intelligence and machine learning for predictive maintenance or data center infrastructure management.

📝 Enhancement Note: The data center operations technician role is a critical position in the data center operations team. With experience and demonstrated proficiency, technicians can advance to more senior roles or specialize in specific areas, driving their career growth and development.

🌐 Work Environment

Office Type: The work environment for this role is primarily on-site, with technicians working in shifts to ensure continuous data center operations and monitoring.

Office Location(s): The data center operations technician role is based in Cyberjaya, Malaysia.

Workspace Context:

Shift-Based Environment: Technicians work in alternating 12-hour shifts, ensuring continuous data center monitoring and operations.
Data Center Infrastructure: The work environment includes various data center systems and equipment, such as cooling systems, power systems, and fire safety systems.
Team Collaboration: Technicians work closely with other team members, vendors, and internal teams to ensure data center performance and uptime.

Work Schedule: The work schedule for this role is shift-based, with alternating 12-hour shifts (9am to 9pm, 9pm to 9am). The work schedule may vary depending on business needs and data center operations.

📝 Enhancement Note: The data center operations technician role requires a strong commitment to working in a shift-based environment, with a focus on maintaining data center performance and uptime. The work environment is dynamic and fast-paced, with a focus on teamwork and collaboration.

📄 Application & Technical Interview Process

Interview Process:

Phone/Screening Interview: A brief phone or video call to assess communication skills, experience, and fit for the role.
Technical Interview: A deeper dive into the candidate's technical skills, experience, and understanding of data center operations. This may include scenario-based questions, troubleshooting exercises, or discussions about specific data center systems or equipment.
On-Site Interview: A visit to the data center to assess the candidate's practical skills, problem-solving abilities, and fit within the team. This may include a tour of the data center, hands-on exercises, or meetings with team members and managers.
Final Decision: The hiring team will review all candidate assessments and make a final decision based on the best fit for the role and the organization.

Portfolio Review Tips:

Highlight your experience in data center operations, including system monitoring, incident response, and vendor management.
Include any relevant certifications or training in data center operations.
Provide examples of your problem-solving skills and ability to work under pressure.
Showcase your attention to detail and commitment to maintaining accurate records and following established procedures.

Technical Challenge Preparation:

Familiarize yourself with common data center systems and equipment, including cooling systems, power systems, and fire safety systems.
Brush up on your troubleshooting skills and practice solving problems under time constraints.
Prepare for scenario-based questions and discussions about data center operations and incident response.

ATS Keywords: Data Center Operations, Monitoring Systems, Troubleshooting, Incident Response, Vendor Management, Electrical Systems, Mechanical Systems, Asset Management, Inventory Management, Client Support, SOP, EOP, Safety Procedures, Report Submission, Audit Process

📝 Enhancement Note: The interview process for this role is comprehensive and designed to assess the candidate's technical skills, experience, and fit within the team. Candidates should be prepared to discuss their experience in data center operations, problem-solving skills, and commitment to maintaining data center performance and uptime.

🛠 Technology Stack & Web Infrastructure

Data Center Infrastructure:

Cooling Systems: Chiller cooling systems, water pumps, cooling towers, AHU units, CRAH units, FCU units
Power Systems: HV/LV switch rooms, transformers, UPS systems, generators, power distribution units (PDUs)
Fire Safety Systems: Water leak detection, fire alarm systems, VESDA, smoke detectors
Monitoring Systems: Environment Monitoring System (EMS), Building Management System (BMS), Data Center Infrastructure Management (DCIM) tools

Monitoring Tools:

Environment Monitoring System (EMS)
Building Management System (BMS)
Data Center Infrastructure Management (DCIM) tools
Ticketing Systems: ServiceNow, BMC Remedy, or other similar tools

📝 Enhancement Note: The technology stack for this role is focused on data center infrastructure and monitoring tools. Familiarity with these systems and tools is essential for success in this role.

👥 Team Culture & Values

Data Center Operations Values:

Reliability: Maintain data center performance and uptime through effective monitoring, incident response, and proactive maintenance.
Responsiveness: Act promptly and effectively in response to equipment alarms and incidents to minimize downtime and impact on clients and business operations.
Attention to Detail: Maintain accurate records and follow established procedures to ensure data center performance and compliance with safety standards.
Teamwork: Collaborate effectively with other team members, vendors, and internal teams to ensure data center performance and uptime.

Collaboration Style:

Shift-Based Environment: Technicians work in alternating shifts to ensure continuous data center monitoring and operations.
Incident Response: Technicians work together to respond to equipment alarms and incidents, troubleshooting and resolving issues promptly.
Process Improvement: Technicians contribute to process improvement initiatives, identifying inefficiencies and implementing solutions to enhance data center performance and operations.

📝 Enhancement Note: The data center operations team values reliability, responsiveness, attention to detail, and teamwork. Technicians work together to maintain data center performance and uptime, collaborating effectively with other team members, vendors, and internal teams.

⚡ Challenges & Growth Opportunities

Technical Challenges:

System Monitoring: Effectively monitor and manage various data center systems and equipment, ensuring optimal performance and uptime.
Incident Response: Respond promptly and effectively to equipment alarms and incidents, troubleshooting and resolving issues under time constraints.
Vendor Management: Oversee vendor activities and ensure compliance with safety procedures and protective equipment utilization.
Report Submission: Submit relevant reports on agreed timings, such as monthly electrical and mechanical system consumption data trending logging.
Audit Process: Participate in data center-related audit processes, ensuring compliance with safety standards and best practices.

Learning & Development Opportunities:

Technical Skill Development: Enhance your understanding of data center systems and equipment through on-the-job training, workshops, and certifications.
Emerging Technology Adoption: Stay up-to-date with emerging data center technologies and trends, such as artificial intelligence and machine learning for predictive maintenance or data center infrastructure management.
Leadership Development: Develop your leadership skills through mentoring, coaching, and team-building activities, preparing you for more senior roles within the data center operations team or the organization.

📝 Enhancement Note: The data center operations technician role presents various technical challenges and learning opportunities. Candidates should be prepared to tackle these challenges head-on and seek opportunities for growth and development within the role and the organization.

💡 Interview Preparation

Technical Questions:

Data Center Systems: Describe your experience with data center systems and equipment, including cooling systems, power systems, and fire safety systems.
Incident Response: Walk through a scenario-based question or discussion about incident response, troubleshooting, and resolution of data center systems or equipment.
Process Improvement: Discuss a time when you identified an inefficiency in a data center operation or process and implemented a solution to improve performance or uptime.

Company & Culture Questions:

Data Center Operations: Describe your understanding of data center operations and the role of a data center operations technician in maintaining data center performance and uptime.
Teamwork: Explain how you have worked effectively in a team environment, collaborating with other team members, vendors, or internal teams to achieve a common goal.
Safety Procedures: Discuss your experience with safety procedures and protective equipment utilization in a data center environment.

Portfolio Presentation Strategy:

Incident Response: Present a case study or scenario-based example of your incident response experience, highlighting your problem-solving skills, attention to detail, and commitment to maintaining data center performance and uptime.
Process Improvement: Present a case study or project example demonstrating your ability to identify inefficiencies in data center operations or processes and implement solutions to enhance performance or uptime.
Technical Skills: Highlight your technical skills and experience with data center systems and equipment, including any relevant certifications or training.

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical skills, experience, and fit within the data center operations team. Candidates should be prepared to discuss their experience with data center systems and equipment, incident response, process improvement, and teamwork.

📌 Application Steps

To apply for this data center operations technician position:

Submit Your Application: Submit your application through the application link provided in the job listing.
Prepare Your Portfolio: Highlight your experience in data center operations, including system monitoring, incident response, and vendor management. Include any relevant certifications or training in data center operations.
Research the Company: Familiarize yourself with NTT Ltd. and its data center operations. Understand the company's mission, values, and culture, and how they align with your personal and professional goals.
Prepare for the Interview: Brush up on your technical skills, experience, and understanding of data center operations. Prepare for scenario-based questions, troubleshooting exercises, and discussions about data center systems and equipment.
Follow Up: After the interview, follow up with the hiring team to express your interest in the role and ask any remaining questions you may have.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and data center operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Skilled Data Center Operations Technician