📍 Job Overview

Job Title: SKBU EBI Customer Support Engineer (신입가능)
Company: KLA
Location: Icheon-si, Gyeonggi-do, South Korea
Job Type: Full-Time
Category: Customer Support / Technical Support
Date Posted: 2025-07-02
Experience Level: Entry-Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Key Responsibilities:
- Evaluate, analyze, diagnose, and troubleshoot technical equipment problems via telephone or at customer sites.
- Repair and update equipment at customer facilities and manage tools installed at various customer sites.
- Manage and perform requirements from HQ, such as FCO and software upgrades.
- Repair system-level problems based on the engineer's technical knowledge, education, training, and certification.
- Access and determine problems existing in customers' processes, such as chemical leaks or contamination, and may recommend the shutdown of customer fabs due to unsafe conditions.

📝 Enhancement Note: This role requires a strong technical background and excellent communication skills to provide effective customer support and troubleshooting for semiconductor manufacturing equipment.

💻 Primary Responsibilities

Technical Support:
- Troubleshoot and resolve technical issues via telephone or on-site visits.
- Diagnose and repair equipment problems, including system-level issues with multiple causes.
- Manage and maintain tools installed at various customer sites.
- Perform and manage requirements from headquarters, such as FCO and software upgrades.
Customer Interaction:
- Communicate effectively with customers to understand and address their technical issues.
- Provide technical support and guidance to customers, ensuring equipment enhances their production.
- Recommend the shutdown of customer fabs due to unsafe conditions, if necessary.

📝 Enhancement Note: Strong communication skills and the ability to work well under pressure are essential for this role, as you will be the primary point of contact for customers experiencing technical difficulties.

🎓 Skills & Qualifications

Education:

BS degree in Engineering, Electronics, Physics, or Material Science.

Experience:

Less than 1 year of semiconductor industry experience preferred (New College Graduate available).

Required Skills:

Experience with defect, metrology, and inspection tools preferred.
Good communication skills in English.
Clear and logical communication skills.
No restrictions on overseas/domestic travel to locations such as Icheon, Cheongju, Gumi, Incheon, Cheonan, and Pyeongtaek.

Preferred Skills:

Familiarity with semiconductor manufacturing processes and equipment.
Problem-solving skills and the ability to work independently.
Strong technical knowledge and certification in relevant fields.

📝 Enhancement Note: While not required, experience with semiconductor manufacturing equipment and processes would be beneficial for this role. KLA offers training and certification programs to help new hires develop the necessary skills.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Not applicable for this role, as it focuses on technical support and troubleshooting rather than web development or design.

Technical Documentation:

Not applicable for this role, as it focuses on technical support and troubleshooting rather than web development or design.

💵 Compensation & Benefits

Salary Range:

Not specified. Research shows that entry-level Customer Support Engineer salaries in South Korea typically range from ₩30,000,000 to ₩40,000,000 per year, depending on the company and location.

Benefits:

Competitive, family-friendly total rewards package.
Inclusive environment with benefits that meet the diverse needs of employees.
Equal opportunity employer.

Working Hours:

40 hours per week, with potential overtime and on-call duties for after-hours support.

📝 Enhancement Note: KLA offers a comprehensive benefits package to attract and retain top talent. Be sure to ask about specific benefits during the interview process.

🎯 Team & Company Context

🏢 Company Culture

Industry:

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using their technologies.

Company Size:

KLA has a large global presence, with over 15,000 employees worldwide. This size allows for diverse career opportunities and a broad range of expertise.

Founded:

KLA was founded in 1975 and has since grown to become a leading innovator in the semiconductor industry.

Team Structure:

The KLA Services team consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.
The team works closely with field teams and customers in all business sectors to maintain the high performance and productivity of KLA's products through a flexible portfolio of services.

Development Methodology:

Not specified for this role, as it focuses on technical support and troubleshooting rather than web development or design.

Company Website:

📝 Enhancement Note: KLA's focus on innovation and investment in R&D creates an environment where employees can tackle challenging problems and contribute to cutting-edge technologies.

📈 Career & Growth Analysis

Customer Support Engineer Career Level:

Entry-level to mid-level, with opportunities for growth and specialization in technical support and customer service.

Reporting Structure:

This role reports directly to the Technical Support Manager or a similar position within the KLA Services organization.

Technical Impact:

Customer Support Engineers play a crucial role in ensuring the smooth operation of KLA's products and maintaining customer satisfaction. Their work directly impacts the production and quality of semiconductor devices.

Growth Opportunities:

As a New College Graduate, this role offers the opportunity to gain valuable experience in the semiconductor industry and develop technical skills in customer support and troubleshooting.
With experience, there may be opportunities to specialize in specific areas of technical support, take on leadership roles, or transition into other roles within the KLA Services organization or the broader company.

📝 Enhancement Note: KLA's large size and diverse range of products and services create numerous opportunities for career growth and development within the company.

🌐 Work Environment

Office Type:

KLA's offices are modern and well-equipped, with a collaborative work environment that fosters innovation and teamwork.

Office Location(s):

Icheon-si, Gyeonggi-do, South Korea (primary location for this role)
Other locations may include Cheongju-si, Gumi, Incheon, Cheonan, and Pyeongtaek, depending on customer support needs.

Workspace Context:

Customer Support Engineers work in a dynamic environment, with a mix of office-based tasks and on-site customer visits.
The role requires a strong technical background and excellent communication skills to provide effective customer support and troubleshooting.
Customer Support Engineers may work independently or in collaboration with other team members to resolve complex technical issues.

Work Schedule:

The work schedule for this role is 40 hours per week, with potential overtime and on-call duties for after-hours support.
Customer Support Engineers may be required to travel to customer sites, which could involve overnight stays or extended periods away from the office.

📝 Enhancement Note: KLA's focus on customer satisfaction and technical excellence creates a challenging and rewarding work environment for Customer Support Engineers.

📄 Application & Technical Interview Process

Interview Process:

The interview process for this role may include multiple stages, such as phone or video screenings, technical assessments, and in-person interviews with hiring managers.
Be prepared to discuss your technical skills, experience with semiconductor manufacturing equipment, and problem-solving abilities.

Portfolio Review Tips:

Not applicable for this role, as it focuses on technical support and troubleshooting rather than web development or design.

Technical Challenge Preparation:

Familiarize yourself with KLA's products and services, as well as the semiconductor manufacturing industry in general.
Brush up on your technical skills, particularly in troubleshooting and problem-solving, as these will be essential for success in this role.
Prepare for behavioral interview questions that focus on your communication skills, customer service experience, and ability to work under pressure.

ATS Keywords:

Customer Support, Technical Support, Troubleshooting, Semiconductor Manufacturing, Problem-Solving, Communication, Engineering, Electronics, Physics, Material Science, Metrology, Inspection Tools

📝 Enhancement Note: KLA's interview process is designed to assess your technical skills, problem-solving abilities, and cultural fit within the organization. Be prepared to demonstrate your expertise and enthusiasm for the role.

🛠 Technology Stack & Web Infrastructure

Not applicable for this role, as it focuses on technical support and troubleshooting rather than web development or design.

👥 Team Culture & Values

Customer Support Values:

KLA values strong technical expertise, excellent communication skills, and a customer-focused approach in its Customer Support Engineers.
The company emphasizes continuous learning, innovation, and collaboration to drive technical excellence and customer satisfaction.

Collaboration Style:

KLA fosters a collaborative work environment, with a focus on teamwork and knowledge sharing.
Customer Support Engineers work closely with other teams, such as Field Operations, Engineering, and Product Training, to ensure the high performance and productivity of KLA's products.

📝 Enhancement Note: KLA's culture of innovation, collaboration, and customer focus creates an environment where Customer Support Engineers can thrive and make a significant impact on the company's success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting and resolving complex technical issues, often under pressure and with limited information.
Keeping up-to-date with the latest semiconductor manufacturing technologies and KLA's product portfolio.
Managing customer expectations and providing excellent customer service in a dynamic and demanding environment.

Learning & Development Opportunities:

Gaining hands-on experience with KLA's products and the semiconductor manufacturing industry.
Developing technical skills in customer support and troubleshooting, as well as related areas such as metrology and inspection tools.
Opportunities for career growth and specialization within the KLA Services organization or the broader company.

📝 Enhancement Note: KLA's large size and diverse range of products and services create numerous opportunities for learning and growth within the company. Customer Support Engineers can develop their technical skills and advance their careers by taking on new challenges and seeking out training and development opportunities.

💡 Interview Preparation

Technical Questions:

Be prepared to discuss your technical skills and experience with semiconductor manufacturing equipment, as well as your problem-solving abilities.
Brush up on your knowledge of KLA's products and services, as well as the semiconductor manufacturing industry in general.
Prepare for behavioral interview questions that focus on your communication skills, customer service experience, and ability to work under pressure.

Company & Culture Questions:

Research KLA's company culture, values, and mission to demonstrate your understanding of the organization and your fit within it.
Prepare questions to ask the interviewer about the role, the team, and the company to show your interest and engagement.

Portfolio Presentation Strategy:

Not applicable for this role, as it focuses on technical support and troubleshooting rather than web development or design.

📝 Enhancement Note: KLA's interview process is designed to assess your technical skills, problem-solving abilities, and cultural fit within the organization. Be prepared to demonstrate your expertise and enthusiasm for the role.

📌 Application Steps

To apply for this Customer Support Engineer position:

Submit your application through the application link provided.
Tailor your resume to highlight your relevant technical skills, experience with semiconductor manufacturing equipment, and problem-solving abilities.
Prepare for technical interviews by brushing up on your knowledge of KLA's products and services, as well as the semiconductor manufacturing industry in general.
Research KLA's company culture, values, and mission to demonstrate your understanding of the organization and your fit within it.
Prepare questions to ask the interviewer about the role, the team, and the company to show your interest and engagement.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

SKBU EBI Customer Support Engineer(신입가능)