📍 Job Overview

Job Title: Site Reliability Engineer – Infrastructure and Observability
Company: Worldpay
Location: United States
Job Type: On-site
Category: DevOps Engineer, System Administrator
Date Posted: 2025-07-18
Experience Level: Mid-level (2-5 years)

🚀 Role Summary

Key Responsibilities: Enhance platform availability, stability, and performance. Identify and close observability gaps. Collaborate with cross-functional teams to drive continuous improvement.
Key Technologies: Observability tools (Splunk, OTEL), monitoring tools (Prometheus, Grafana), scripting languages (Python, Bash), infrastructure-as-code tools.

📝 Enhancement Note: This role focuses on improving reliability and performance of platforms and services, requiring strong collaboration and problem-solving skills.

💻 Primary Responsibilities

Incident Analysis & Resolution: Analyze incident data to identify trends and recurring issues. Collaborate with teams to improve platform availability and stability.
Observability Enhancement: Identify and close observability gaps. Recommend and implement new tools as needed.
Automation & Validation: Integrate pre- and post-change validation testing into CI/CD pipelines and manual deployments. Develop automated runbooks for common incident types.
Change Management & Improvement: Participate in Change Advisory Boards (CABs), major incident triage, and root cause analysis processes. Contribute to monthly retrospectives and quarterly SRE health reports.

📝 Enhancement Note: This role requires a balance of technical depth (incident analysis, automation) and breadth (collaboration, improvement initiatives).

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. Relevant experience may be considered in lieu of a degree.

Experience: 3+ years in Site Reliability Engineering, DevOps, or a related technical role.

Required Skills:

Strong understanding of incident management, root cause analysis, and service reliability principles.
Experience in IT Operations, with a focus on observability and log management.
Solid understanding of observability concepts, including metrics, log aggregation, log management, OpenTelemetry (OTEL) concepts and best practices, traces, event management, and alerting.
Hands-on experience with observability and monitoring tools (e.g., Splunk Enterprise, Splunk Cloud, Splunk Observability, OTEL agents, collectors and gateways, Prometheus, Grafana, Zabbix).
Proficiency in scripting languages (e.g., Python, Bash) and infrastructure-as-code tools.
Familiarity with CI/CD pipelines and automated testing frameworks.

Preferred Skills:

Experience working in high-availability or financial services environments.
Experience with Software Development Life Cycle (SDLC) concepts and working within an AGILE environment.
Knowledge of ITIL processes and prior participation in CABs.
Familiarity with cloud platforms such as AWS, Azure, or GCP.
Exposure to performance benchmarking, capacity planning, and service-level objective (SLO) management.
Experience in container monitoring (e.g., Kubernetes, Docker) and cloud-native architectures.

📝 Enhancement Note: While the role requires specific technical skills, it also values candidates with strong problem-solving skills, a proactive mindset, and excellent communication skills.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in incident management, root cause analysis, and service reliability improvements.
Showcase projects that highlight your ability to improve observability, automate processes, and drive continuous improvement.
Include examples of your scripting and infrastructure-as-code skills.

Technical Documentation:

Provide documentation for your projects, including code quality, commenting, and documentation standards.
Include version control, deployment processes, and server configuration details.
Demonstrate understanding of testing methodologies, performance metrics, and optimization techniques.

📝 Enhancement Note: As this role focuses on improving platform reliability and performance, your portfolio should emphasize your ability to analyze and resolve complex issues, as well as automate processes to prevent future incidents.

💵 Compensation & Benefits

Salary Range: $110,000 - $150,000 per year (based on regional market data for mid-level DevOps/SRE roles in the United States)

Benefits:

Competitive health, dental, and vision insurance plans.
Retirement savings plans with company match.
Generous paid time off and holiday schedule.
Employee discounts and perks.
Opportunities for professional development and career growth.

Working Hours: Full-time, typically 40 hours per week. May require on-call rotations and flexible scheduling for incident response.

📝 Enhancement Note: Salary range is estimated based on regional market data for mid-level DevOps/SRE roles in the United States. Benefits are summarized and may vary based on individual circumstances.

🎯 Team & Company Context

Company Culture: Worldpay is a global leader in payment processing, offering innovative fintech products and services. The company values collaboration, continuous improvement, and a customer-centric approach.

Team Structure: The Technology Services Operations (TSO) team is responsible for ensuring the reliability, availability, and performance of Worldpay's platforms and services. The SRE team within TSO works closely with infrastructure, development, and incident management teams.

Development Methodology: The team follows Agile methodologies, with a focus on continuous integration, continuous delivery, and continuous improvement. They use tools such as Jira, Confluence, and Bitbucket for project management, collaboration, and version control.

Company Website: Worldpay

📝 Enhancement Note: Worldpay's culture emphasizes collaboration and customer focus, with a strong commitment to continuous improvement and innovation.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-level (2-5 years) experience range, focusing on enhancing platform reliability and performance through incident management, automation, and continuous improvement.

Reporting Structure: The SRE reports to the Manager, Site Reliability Engineering within the Technology Services Operations team.

Technical Impact: The SRE has a significant impact on the reliability, availability, and performance of Worldpay's platforms and services. Their work directly influences the user experience and customer satisfaction.

Growth Opportunities:

Technical Growth: Expand your skills in observability, automation, and incident management. Gain experience with emerging technologies and tools.
Leadership Development: Contribute to team processes and improvement initiatives. Mentor junior team members and share your expertise.
Architecture & Design: Influence the design and architecture of Worldpay's platforms and services, driving scalability and performance improvements.

📝 Enhancement Note: This role offers significant opportunities for technical growth and leadership development, with the potential to influence the design and architecture of Worldpay's platforms and services.

🌐 Work Environment

Office Type: Worldpay's offices are modern, collaborative workspaces designed to foster innovation and teamwork.

Office Location(s): Worldpay's global headquarters is in Cincinnati, Ohio, United States. They have additional offices worldwide.

Workspace Context:

Collaboration: Work closely with cross-functional teams, including infrastructure, development, and incident management teams.
Tools & Equipment: Access to industry-standard tools, multiple monitors, and testing devices.
Team Interaction: Regular team meetings, stand-ups, and one-on-one check-ins to ensure open communication and knowledge sharing.

Work Schedule: Full-time, typically 40 hours per week. May require on-call rotations and flexible scheduling for incident response.

📝 Enhancement Note: Worldpay's work environment emphasizes collaboration and teamwork, with modern offices designed to foster innovation and knowledge sharing.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: Technical phone or video screen to assess your understanding of incident management, observability, and automation.
On-site/Video Technical Deep Dive: In-depth technical discussion focused on your experience with incident management, automation, and observability tools. You may be asked to present a project or case study demonstrating your skills.
Behavioral & Cultural Fit: Assessment of your problem-solving skills, communication, and cultural fit within the Worldpay team.
Final Review: Final review of your qualifications and fit for the role.

Portfolio Review Tips:

Highlight your experience in incident management, root cause analysis, and service reliability improvements.
Showcase your ability to improve observability, automate processes, and drive continuous improvement.
Include examples of your scripting and infrastructure-as-code skills.

Technical Challenge Preparation:

Brush up on your incident management, root cause analysis, and automation skills.
Familiarize yourself with Worldpay's products and services, as well as their commitment to continuous improvement and innovation.

ATS Keywords: Site Reliability Engineering, DevOps, Incident Management, Root Cause Analysis, Observability, Log Management, Scripting, Infrastructure-as-Code, CI/CD Pipelines, Automation, Problem-Solving, Collaboration, Communication, Cloud Platforms, Container Monitoring, Performance Benchmarking.

📝 Enhancement Note: Worldpay's interview process focuses on assessing your technical skills, problem-solving abilities, and cultural fit within the organization. Prepare for a detailed discussion of your experience with incident management, automation, and observability tools.

🛠 Technology Stack & Web Infrastructure

Observability & Monitoring Tools:

Splunk Enterprise, Splunk Cloud, Splunk Observability
OpenTelemetry (OTEL) agents, collectors, and gateways
Prometheus, Grafana, Zabbix

Scripting Languages & Infrastructure-as-Code Tools:

Python, Bash
Infrastructure-as-code tools (e.g., Terraform, CloudFormation)

Cloud Platforms:

AWS, Azure, or GCP

📝 Enhancement Note: Worldpay uses a variety of industry-standard tools for observability, monitoring, scripting, and cloud infrastructure. Familiarize yourself with these tools and be prepared to discuss your experience with them during the interview process.

👥 Team Culture & Values

Worldpay Values:

Think: We stay curious, always asking the right questions and finding creative solutions to simplify the complex.
Act: We're dynamic, every Worldpayer is empowered to make the right decisions for their customers.
Win: We're determined, always staying open and winning and failing as one.

Collaboration Style:

Cross-functional Integration: Work closely with infrastructure, development, and incident management teams to improve platform availability, stability, and performance.
Code Review Culture: Collaborate with team members to review and improve code quality and automation processes.
Knowledge Sharing: Regularly share your expertise and learn from others to drive continuous improvement.

📝 Enhancement Note: Worldpay's culture emphasizes collaboration, continuous improvement, and customer focus. The SRE team works closely with other teams to enhance platform reliability and performance.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Incident Management: Develop and implement automated runbooks for common incident types to improve incident response and reduce MTTR.
Observability Enhancement: Identify and close observability gaps in logging, monitoring, and alerting. Recommend and implement new tools as needed.
Automation & Validation: Integrate pre- and post-change validation testing into CI/CD pipelines and manual deployments. Develop and pilot automated runbooks for common incident types.

Learning & Development Opportunities:

Technical Skill Development: Expand your skills in observability, automation, and incident management. Gain experience with emerging technologies and tools.
Conference Attendance & Certification: Attend industry conferences and obtain relevant certifications to enhance your knowledge and skills.
Technical Mentorship: Mentor junior team members and share your expertise to drive continuous improvement and knowledge sharing.

📝 Enhancement Note: Worldpay's SRE role offers significant opportunities for technical growth and learning, with a focus on incident management, automation, and observability.

💡 Interview Preparation

Technical Questions:

Incident Management: Describe your experience with incident management, root cause analysis, and service reliability improvements. Provide specific examples of incidents you've handled and the outcomes you achieved.
Observability & Automation: Discuss your experience with observability tools, monitoring, and automation. Explain how you've used these tools to improve platform reliability and performance.
Problem-Solving: Walk through a complex technical challenge you've faced and how you approached it. Describe your problem-solving process and the outcome.

Company & Culture Questions:

Worldpay Culture: Explain what you understand about Worldpay's culture and values. Describe how you align with these values and what you hope to contribute to the team.
Continuous Improvement: Describe your experience with continuous improvement initiatives. Explain how you've driven improvement in previous roles and what you hope to achieve at Worldpay.
Customer Focus: Explain how you prioritize customer needs in your work. Describe a time when you went above and beyond to ensure customer satisfaction.

Portfolio Presentation Strategy:

Incident Management & Automation: Highlight your experience in incident management, root cause analysis, and automation. Include specific examples of incidents you've handled and the automation processes you've implemented.
Observability Enhancements: Showcase your ability to improve observability, automate processes, and drive continuous improvement. Include examples of tools you've implemented and the results you've achieved.
Problem-Solving & Collaboration: Demonstrate your problem-solving skills and ability to work effectively with cross-functional teams. Include examples of complex technical challenges you've faced and how you've collaborated with others to overcome them.

📝 Enhancement Note: Worldpay's interview process focuses on assessing your technical skills, problem-solving abilities, and cultural fit within the organization. Prepare for detailed discussions of your experience with incident management, automation, and observability tools, as well as your understanding of Worldpay's culture and values.

📌 Application Steps

To apply for this Site Reliability Engineer – Infrastructure and Observability position at Worldpay:

Update Your Resume: Highlight your experience in incident management, automation, and observability. Include relevant keywords and skills to optimize your resume for the ATS system.
Prepare Your Portfolio: Showcase your experience in incident management, root cause analysis, and service reliability improvements. Include examples of your scripting and infrastructure-as-code skills.
Research Worldpay: Familiarize yourself with Worldpay's products, services, and commitment to continuous improvement and innovation. Understand their culture and values, and be prepared to discuss how you align with them.
Practice Technical Interview Questions: Brush up on your incident management, automation, and observability skills. Practice answering technical interview questions and be prepared to discuss your experience with these topics in detail.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Site Reliability Engineer (SRE) – Infrastructure and Observability