Site Reliability Engineer (Remote) at Cloudbeds

📍 Job Overview

Job Title: Site Reliability Engineer (Remote)
Company: Cloudbeds
Location: Europe
Job Type: Remote
Category: DevOps & Infrastructure
Date Posted: 2025-06-26
Experience Level: Mid-level (2-5 years)
Remote Status: Remote Solely

🚀 Role Summary

Key Responsibilities: Ensure system reliability, availability, and performance; maintain and support Kubernetes clusters; develop and improve monitoring and logging systems; respond to and resolve incidents; collaborate with development teams to establish Service Level Objectives (SLOs); automate the platform with infrastructure-as-code and configuration management.
Key Technologies: AWS, Kubernetes, Docker, Helm, Prometheus, DataDog, Loki, Terraform, GitHub Actions, ArgoCD, NGINX, Ingress controllers, traffic load balancing, MySQL, PostgreSQL, Aurora, Redis, Memcached, SQS.

📝 Enhancement Note: This role requires a strong background in site reliability engineering, with a focus on AWS and Kubernetes. Candidates should be comfortable working in a remote, global team environment and have experience with monitoring, logging, and alerting technologies.

💻 Primary Responsibilities

System Reliability & Performance: Design, implement, and maintain reliable, scalable, and efficient systems to meet the organization's needs. Ensure systems meet or exceed reliability targets and optimize system performance.
Kubernetes & Infrastructure Management: Maintain and support highly loaded Kubernetes (EKS) clusters and infrastructure-related components. Troubleshoot issues and optimize system performance.
Monitoring & Logging: Develop and continuously improve product monitoring and logging systems based on the Prometheus, DataDog, and Loki stacks. Ensure systems are well-monitored and logged for effective incident response and performance optimization.
Incident Response & Resolution: Respond to and resolve incidents, ensuring minimal impact on services. Collaborate with development teams to establish and maintain Service Level Agreements (SLAs) and Service Level Objectives (SLOs).
Collaboration & Knowledge Sharing: Collaborate with development teams to share SRE best practices and expertise. Assist in environment and application configuration from the resiliency perspective. Maintain clear and comprehensive documentation for systems, processes, and procedures. Share knowledge with team members to enhance overall understanding.
Security & Compliance: Collaborate with security teams to implement and maintain security best practices. Ensure systems comply with relevant security standards and regulations.
Release Management & Automation: Support the release process via CI/CD pipelines. Automate the platform with infrastructure-as-code and configuration management to improve efficiency and reduce human error.

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to work effectively in a remote, global team environment. Candidates should be comfortable working with a wide range of technologies and have experience with infrastructure-as-code methodologies.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science or a related field, or equivalent experience.

Experience: 2+ years of experience as a DevOps or SRE Engineer, particularly with AWS and Kubernetes.

Required Skills:

Exceptional skills in Linux system administration.
2+ years of strong experience in Kubernetes, Docker, Helm charts.
Experience implementing and scaling Elastic Kubernetes (EKS) platforms.
Strong experience with application containerization methodologies and delivery.
Strong experience with monitoring, logging, and alerting technologies (any of ELK, Datadog, Loki, AWS Cloudwatch).
Experience with infrastructure-as-code methodologies such as Terraform.
Experience with designing, building, and supporting CI/CD pipelines (Github Actions, Bitbucket pipelines, and ArgoCD).
Experience with web application servers (NGiNX, Ingress controllers, traffic load balancing), databases (MySQL, PostgreSQL, Aurora), cache technologies (any of Redis, Memcached), and queue technologies (SQS).
Ability to write Bash/Python scripts.
Good networking skills.
Good written and verbal communication in English.
Good team player qualities.
Ability to work remotely and manage own time in a global team.

Preferred Skills:

Advanced experience with Database Administration (Aurora, MySQL, PostgreSQL).
Experience working in a Scrum team using Jira and as L3/L4 support.
Experience working in a PCI-compliant environment.
Experience working with Kong API Gateway.

📝 Enhancement Note: While not required, candidates with experience in database administration, working in a PCI-compliant environment, or with Kong API Gateway may have an advantage in this role. Additionally, experience working in a Scrum team using Jira and as L3/L4 support can be beneficial for collaboration and communication within the team.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience with AWS, Kubernetes, Docker, and other relevant technologies through live projects and case studies.
Showcase problem-solving skills and the ability to optimize system performance through real-world examples.
Highlight experience with monitoring, logging, and alerting technologies through portfolio projects.
Include examples of infrastructure-as-code and configuration management projects to showcase automation skills.

Technical Documentation:

Provide clear and concise documentation for systems, processes, and procedures, highlighting best practices and troubleshooting guides.
Include examples of SLOs and SLAs established for systems and applications, demonstrating understanding of reliability and performance targets.
Showcase experience with CI/CD pipelines and release management through portfolio projects.

📝 Enhancement Note: Candidates should focus on showcasing their technical skills and problem-solving abilities through their portfolio. Highlighting experience with AWS, Kubernetes, and other relevant technologies will be crucial for this role.

💵 Compensation & Benefits

Salary Range: €60,000 - €80,000 per year (based on market research and experience level)

Benefits:

Remote First, Remote Always
PTO in accordance with local labor requirements
2 corporate apartment accommodations for team member use for free (San Diego & São Paulo)
Full Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University
Access provided to professional Therapy and Coaching
Access to professional development, including manager training, upskilling, and knowledge transfer

📝 Enhancement Note: The salary range provided is an estimate based on market research and experience level. Actual compensation may vary depending on the candidate's qualifications and the company's internal compensation structure.

🎯 Team & Company Context

Company Culture:

Industry: Cloud-based hospitality management software
Company Size: Medium (250-999 employees)
Founded: 2012
Team Structure: The SRE team works closely with development teams to ensure system reliability and performance. The team is responsible for maintaining and supporting highly loaded Kubernetes clusters and infrastructure-related components. The team also collaborates with security teams to implement and maintain security best practices.
Development Methodology: The team follows Agile methodologies, with a focus on continuous integration, continuous delivery, and continuous improvement. The team uses Jira for project management and GitHub for version control and collaboration.

Company Website: Cloudbeds

📝 Enhancement Note: Cloudbeds is a remote-first company, with a global team of over 650 employees across 40+ countries. The company values diversity and inclusion, with team members speaking over 30 languages. Cloudbeds is committed to providing equal opportunities for all qualified individuals, regardless of race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level Site Reliability Engineer, responsible for ensuring system reliability, availability, and performance. This role requires strong technical skills in Linux system administration, Kubernetes, and AWS. Candidates should have experience with monitoring, logging, and alerting technologies, as well as infrastructure-as-code methodologies.

Reporting Structure: The SRE reports directly to the Director of Site Reliability Engineering. The SRE team works closely with development teams, security teams, and other stakeholders to ensure system reliability and performance.

Technical Impact: The SRE is responsible for designing, implementing, and maintaining reliable, scalable, and efficient systems to meet the organization's needs. The SRE works with development teams to establish SLOs and ensures systems meet or exceed reliability targets. The SRE also collaborates with security teams to implement and maintain security best practices.

Growth Opportunities:

Technical Growth: As the company continues to grow, there will be opportunities for the SRE to take on more complex systems and projects. The SRE may also have the opportunity to mentor junior team members and contribute to the team's technical growth.
Leadership Potential: With experience and strong performance, the SRE may have the opportunity to take on a leadership role within the team, managing other SREs and contributing to the team's strategic direction.

📝 Enhancement Note: Cloudbeds is a fast-growing company, with numerous opportunities for technical and leadership growth. Candidates should be comfortable working in a dynamic, remote team environment and have a strong desire to learn and grow with the company.

🌐 Work Environment

Office Type: Remote, with occasional in-person meetings and team-building events.

Office Location(s): While the company has offices in San Diego, CA, and São Paulo, Brazil, the SRE role is remote and can be performed from anywhere in Europe.

Workspace Context:

Remote Work: The SRE will work remotely, using collaboration tools such as Slack, Microsoft Teams, and Google Workspace for communication and productivity.
Technology Stack: The SRE will work with a wide range of technologies, including AWS, Kubernetes, Docker, Helm, Prometheus, DataDog, Loki, Terraform, GitHub Actions, ArgoCD, NGINX, Ingress controllers, traffic load balancing, MySQL, PostgreSQL, Aurora, Redis, Memcached, and SQS.
Collaboration & Communication: The SRE will collaborate with development teams, security teams, and other stakeholders to ensure system reliability and performance. The SRE will use clear and concise communication to document systems, processes, and procedures, and to share knowledge with team members.

Work Schedule: The SRE will work a standard full-time schedule, with occasional on-call rotation support for the production environment outages. The work schedule may vary depending on the candidate's location and time zone.

📝 Enhancement Note: Cloudbeds is a remote-first company, with a strong focus on work-life balance and employee well-being. The company offers a remote-first work environment, with flexible working hours and occasional in-person meetings and team-building events.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss the candidate's experience, skills, and career goals.
Technical Deep Dive: A technical interview focused on the candidate's experience with AWS, Kubernetes, and other relevant technologies. The interview may include live coding exercises, system design questions, and troubleshooting scenarios.
Behavioral Interview: A behavioral interview to assess the candidate's problem-solving skills, communication, and cultural fit.
Final Decision: The hiring team will review the candidate's application materials, interview performance, and references before making a final decision.

Portfolio Review Tips:

Technical Portfolio: Highlight experience with AWS, Kubernetes, and other relevant technologies through live projects and case studies. Include examples of system design, optimization, and troubleshooting.
Documentation: Provide clear and concise documentation for systems, processes, and procedures, highlighting best practices and troubleshooting guides.
Presentation: Prepare a live demo or presentation of your portfolio, showcasing your technical skills and problem-solving abilities.

Technical Challenge Preparation:

Technical Challenges: Familiarize yourself with AWS, Kubernetes, and other relevant technologies. Practice system design, optimization, and troubleshooting exercises to prepare for the technical interview.
Time Management: Manage your time effectively during the technical interview, prioritizing the most important tasks and seeking clarification when needed.
Communication: Communicate your thought process clearly and concisely during the technical interview. Explain your approach to problem-solving and decision-making.

ATS Keywords: AWS, Kubernetes, Docker, Helm, Prometheus, DataDog, Loki, Terraform, GitHub Actions, ArgoCD, NGINX, Ingress controllers, traffic load balancing, MySQL, PostgreSQL, Aurora, Redis, Memcached, SQS, Linux system administration, monitoring, logging, alerting, infrastructure-as-code, CI/CD pipelines, web application servers, databases, cache technologies, queue technologies, Bash scripting, Python scripting, networking skills, problem-solving, communication, collaboration, teamwork, remote work, global team, site reliability engineering, system design, optimization, troubleshooting.

📝 Enhancement Note: Cloudbeds uses an Applicant Tracking System (ATS) to manage job applications and interviews. Familiarize yourself with relevant ATS keywords and incorporate them naturally into your resume and portfolio. This will help ensure that your application is visible to the hiring team and increases your chances of being selected for an interview.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A (not applicable for this role)

Backend & Server Technologies:

AWS: Cloudbeds uses AWS for infrastructure-as-code and server management. The SRE will work with AWS services such as EC2, RDS, and Elastic Load Balancing to ensure system reliability and performance.
Kubernetes: Cloudbeds uses Kubernetes for container orchestration and deployment. The SRE will work with Kubernetes clusters, pods, and services to manage and scale applications.
Docker & Helm: Cloudbeds uses Docker for containerization and Helm for package management. The SRE will work with Docker images and Helm charts to build and deploy applications.
Prometheus, DataDog, & Loki: Cloudbeds uses Prometheus, DataDog, and Loki for monitoring, logging, and alerting. The SRE will work with these tools to ensure systems are well-monitored and logged for effective incident response and performance optimization.

Development & DevOps Tools:

Terraform: Cloudbeds uses Terraform for infrastructure-as-code and provisioning. The SRE will work with Terraform to automate infrastructure deployment and management.
GitHub Actions & ArgoCD: Cloudbeds uses GitHub Actions and ArgoCD for CI/CD pipelines and deployment. The SRE will work with these tools to automate the release process and ensure system reliability and performance.
NGINX, Ingress controllers, & traffic load balancing: Cloudbeds uses NGINX for web server and reverse proxy services. The SRE will work with NGINX, Ingress controllers, and traffic load balancing to ensure system availability and scalability.
MySQL, PostgreSQL, & Aurora: Cloudbeds uses MySQL, PostgreSQL, and Aurora for database management. The SRE will work with these databases to ensure data integrity, security, and performance.
Redis & Memcached: Cloudbeds uses Redis and Memcached for caching and performance optimization. The SRE will work with these technologies to ensure fast and efficient data access.
SQS: Cloudbeds uses SQS for message queuing and event-driven architecture. The SRE will work with SQS to ensure system reliability and performance.

📝 Enhancement Note: Cloudbeds uses a wide range of technologies to ensure system reliability, availability, and performance. Candidates should be comfortable working with a diverse technology stack and have experience with infrastructure-as-code methodologies.

👥 Team Culture & Values

Web Development Values:

Reliability: Ensure system reliability, availability, and performance through design, implementation, and maintenance.
Scalability: Design and implement scalable and efficient systems to meet the organization's needs.
Resilience: Build resilient systems that can withstand failures and maintain service availability.
Performance: Optimize system performance and troubleshoot issues to ensure fast and efficient operation.
Collaboration: Work closely with development teams, security teams, and other stakeholders to ensure system reliability and performance.
Continuous Improvement: Continuously monitor, log, and alert to identify and address performance bottlenecks and system failures.

Collaboration Style:

Cross-functional Integration: The SRE will collaborate with development teams, security teams, and other stakeholders to ensure system reliability and performance. The SRE will use clear and concise communication to document systems, processes, and procedures, and to share knowledge with team members.
Code Review Culture: The SRE will participate in code reviews and pair programming to ensure system reliability and performance.
Knowledge Sharing: The SRE will share knowledge with team members to enhance overall understanding and technical expertise.

📝 Enhancement Note: Cloudbeds values diversity, inclusion, and collaboration. The company encourages open communication, knowledge sharing, and continuous learning. Candidates should be comfortable working in a dynamic, remote team environment and have a strong desire to learn and grow with the company.

⚡ Challenges & Growth Opportunities

Technical Challenges:

System Reliability & Performance: Design, implement, and maintain reliable, scalable, and efficient systems to meet the organization's needs. Ensure systems meet or exceed reliability targets and optimize system performance.
Incident Response & Resolution: Respond to and resolve incidents, ensuring minimal impact on services. Collaborate with development teams to establish and maintain Service Level Agreements (SLAs) and Service Level Objectives (SLOs).
Monitoring & Logging: Develop and continuously improve product monitoring and logging systems based on the Prometheus, DataDog, and Loki stacks. Ensure systems are well-monitored and logged for effective incident response and performance optimization.
Infrastructure Management: Maintain and support highly loaded Kubernetes (EKS) clusters and infrastructure-related components. Troubleshoot issues and optimize system performance.
Security & Compliance: Collaborate with security teams to implement and maintain security best practices. Ensure systems comply with relevant security standards and regulations.

Learning & Development Opportunities:

Technical Skill Development: As the company continues to grow, there will be opportunities for the SRE to take on more complex systems and projects. The SRE may also have the opportunity to mentor junior team members and contribute to the team's technical growth.
Leadership Potential: With experience and strong performance, the SRE may have the opportunity to take on a leadership role within the team, managing other SREs and contributing to the team's strategic direction.
Emerging Technologies: Cloudbeds is at the forefront of hospitality technology, using AI and machine learning to transform the industry. The SRE may have the opportunity to work with emerging technologies and contribute to the company's innovation and growth.

📝 Enhancement Note: Cloudbeds is a fast-growing company, with numerous opportunities for technical and leadership growth. Candidates should be comfortable working in a dynamic, remote team environment and have a strong desire to learn and grow with the company.

💡 Interview Preparation

Technical Questions:

AWS & Kubernetes: Demonstrate a strong understanding of AWS and Kubernetes, with experience in system design, optimization, and troubleshooting.
Monitoring & Logging: Showcase experience with monitoring, logging, and alerting technologies, with a focus on incident response and performance optimization.
Problem-solving: Use structured problem-solving techniques to approach technical challenges and demonstrate the ability to think critically and creatively.

Company & Culture Questions:

Cloudbeds Culture: Research Cloudbeds' company culture, values, and mission. Prepare thoughtful questions about the company's approach to remote work, diversity, and inclusion.
Team Dynamics: Familiarize yourself with the SRE team's structure, dynamics, and collaboration style. Prepare questions about the team's approach to knowledge sharing, mentoring, and technical growth.
Career Growth: Research Cloudbeds' career growth opportunities and prepare questions about the company's approach to technical skill development, leadership, and emerging technologies.

Portfolio Presentation Strategy:

Technical Portfolio: Highlight experience with AWS, Kubernetes, and other relevant technologies through live projects and case studies. Include examples of system design, optimization, and troubleshooting.
Documentation: Provide clear and concise documentation for systems, processes, and procedures, highlighting best practices and troubleshooting guides.
Presentation: Prepare a live demo or presentation of your portfolio, showcasing your technical skills and problem-solving abilities. Practice your presentation and seek feedback from colleagues or mentors to ensure clarity and conciseness.

📝 Enhancement Note: Cloudbeds values technical expertise, problem-solving skills, and cultural fit. Candidates should be prepared to demonstrate their technical skills and problem-solving abilities through their portfolio and interview performance. Additionally, candidates should research the company and team to prepare thoughtful questions about Cloudbeds' culture, values, and growth opportunities.

📌 Application Steps

To apply for this Site Reliability Engineer (Remote) position at Cloudbeds:

Prepare Your Resume: Tailor your resume to highlight your experience with AWS, Kubernetes, and other relevant technologies. Include specific examples of system design, optimization, and troubleshooting. Incorporate relevant ATS keywords naturally throughout your resume.
Update Your Portfolio: Ensure your portfolio showcases your technical skills and problem-solving abilities. Include live projects and case studies demonstrating your experience with AWS, Kubernetes, and other relevant technologies. Provide clear and concise documentation for systems, processes, and procedures.
Prepare for the Interview: Familiarize yourself with Cloudbeds' company culture, values, and mission. Prepare thoughtful questions about the company, team, and career growth opportunities. Practice your technical interview skills and seek feedback from colleagues or mentors.
Apply: Submit your application through the application link provided. Include your resume, portfolio, and any other relevant documents.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Site Reliability Engineer (Remote)