Site Reliability Engineer Pleno – SRE (Remoto) at ZENVIA

📍 Job Overview

Job Title: Site Reliability Engineer Pleno – SRE (Remoto)
Company: ZENVIA
Location: São Paulo, São Paulo, Brazil
Job Type: Full-Time
Category: DevOps, Infrastructure
Date Posted: 2025-07-24
Experience Level: Mid-Senior level (2-5 years)
Remote Status: Remote (Brazil)

🚀 Role Summary

Key Responsibilities: Support project development, implement improvements for high availability, scalability, reliability, and security. Automate infrastructure and troubleshoot production issues.
Key Skills: Infrastructure, Linux, Cloud Computing, IaC, Kubernetes, Observability, Scripting, Creativity, Communication.
📝 Enhancement Note: This role focuses on maintaining and improving the reliability and performance of Zenvia's on-premise infrastructure, working collaboratively with various tech teams.

💻 Primary Responsibilities

1. Project Support: Collaborate with technology teams to develop projects and implement improvements.
2. Infrastructure Automation: Assist in automating infrastructure using tools like Ansible and GitLab.
3. Troubleshooting: Help troubleshoot and resolve issues in the production environment.
4. Monitoring and Observability: Work with observability tools like Prometheus, Grafana, Elastic, and Zabbix to monitor and improve system performance.
5. Documentation: Document processes and actions to enable knowledge sharing and future automation.
📝 Enhancement Note: This role requires a strong focus on problem-solving, communication, and collaboration to ensure the smooth operation of Zenvia's infrastructure.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Computer Engineering, or a related field. Relevant experience may be considered in lieu of a degree.

Experience: Proven experience (2-5 years) in infrastructure management, with a focus on on-premise environments.

Required Skills:

Experience with on-premise infrastructure and Linux operating systems (Redhat, Debian, Ubuntu)
Knowledge of cloud services (AWS) and IaC tools (Ansible, GitLab)
Familiarity with Kubernetes and container orchestration
Proficiency in scripting languages (Bash, Shell)
Strong communication and collaboration skills

Preferred Skills:

Experience with message brokers (Kafka, Redis)
Knowledge of SQL and NoSQL databases (PostgreSQL, MySQL)
Performance tuning and optimization
Familiarity with SMPP and SIP protocols
Support for internal teams related to infrastructure

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate your experience with infrastructure management, focusing on on-premise environments and Linux systems.
Showcase your scripting skills and ability to automate infrastructure tasks.
Highlight your problem-solving skills and experience with troubleshooting production issues.

Technical Documentation:

Provide examples of well-documented infrastructure projects, including code comments and version control.
Showcase your understanding of system design and architecture, with a focus on high availability and scalability.

💵 Compensation & Benefits

Salary Range: The salary range for this role is not specified. However, based on market research, the average salary for a Site Reliability Engineer in Brazil is approximately R$8,000 - R$15,000 per month, depending on experience and skills.

Benefits:

Zenvia Care: A benefits program for you and your family, including healthcare, wellness, parental, and remote care.
Healthcare: Comprehensive health and dental plans, life insurance, and telemedicine services.
Wellness Care: Personal loans, day off on your birthday, TotalPass, and access to coaches for sports and nutrition.
Parental Care: Extended maternity and paternity leave, pregnancy support, and childcare assistance.
Remote Care: Policy for temporary relocation, equipment allowance, home office allowance, and access to co-working spaces.
Career Development: Internal mobility program, language courses, and access to a learning hub for personal growth.
Participation in Results: Share in the success of the company through performance-based compensation.
Company Culture: Flexible work hours, remote work, and a collaborative, innovative environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, with a focus on cloud-based communication solutions.

Company Size: Medium to large (1,000+ employees)

Founded: 2011

Team Structure:

The Site Reliability Engineer will work closely with various technology teams, including software development, quality assurance, and other infrastructure professionals.
The role reports directly to the SRE team lead and collaborates with other SREs to maintain and improve the overall infrastructure.

Development Methodology:

Agile/Scrum methodologies for project management and development.
Infrastructure as Code (IaC) for automated deployment and configuration management.
Continuous Integration/Continuous Deployment (CI/CD) pipelines for automated testing and deployment.

Company Website: ZENVIA

📝 Enhancement Note: Zenvia values innovation, collaboration, and autonomy, providing an environment where employees can contribute to the company's growth and success.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-Senior level Site Reliability Engineer, responsible for maintaining and improving the reliability, performance, and scalability of Zenvia's infrastructure.

Reporting Structure: Reports directly to the SRE team lead and collaborates with other SREs and technology teams.

Technical Impact: Directly influences the availability, performance, and security of Zenvia's communication platforms, impacting millions of users daily.

Growth Opportunities:

1. Technical Specialization: Deepen your expertise in specific areas of infrastructure management, such as databases, messaging systems, or cloud services.
2. Team Leadership: Develop your leadership skills and take on more responsibilities within the SRE team or mentor junior team members.
3. Architecture and Design: Contribute to the design and architecture of Zenvia's infrastructure, driving innovation and scalability.

📝 Enhancement Note: Zenvia offers opportunities for growth and development, both technically and in leadership roles, for motivated and talented professionals.

🌐 Work Environment

Office Type: Remote, with occasional in-person meetings and events.

Office Location(s): São Paulo, Brazil (with remote work options)

Workspace Context:

1. Remote Work: Zenvia provides a remote work allowance of R$250 per month (with an option to allocate R$50 to previdência privada) and access to co-working spaces through a partnership with Woba.
2. Equipment: Zenvia offers an equipment allowance of R$1,500 to help set up a home office.
3. Collaboration: Zenvia fosters a collaborative work environment, with regular team meetings and open communication channels.

Work Schedule: Flexible work hours, with a focus on results and productivity.

📝 Enhancement Note: Zenvia's remote work policy and flexible hours allow employees to balance their personal and professional lives effectively.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: A brief call to discuss your experience and qualifications for the role.
2. Technical Assessment: A hands-on assessment of your infrastructure management and scripting skills.
3. Behavioral Interview: An in-depth discussion of your problem-solving skills, communication, and collaboration abilities.
4. Final Interview: A meeting with the hiring manager or a member of the leadership team to discuss your fit for the role and Zenvia's company culture.

Portfolio Review Tips:

1. Infrastructure Projects: Highlight your experience with on-premise infrastructure management and automation.
2. Scripting Examples: Showcase your proficiency in scripting languages and your ability to automate infrastructure tasks.
3. Problem-Solving Scenarios: Demonstrate your ability to troubleshoot and resolve complex infrastructure issues.

Technical Challenge Preparation:

1. Infrastructure Management: Brush up on your knowledge of Linux operating systems, cloud services, and IaC tools.
2. Scripting: Practice your scripting skills and prepare for coding challenges related to infrastructure automation.
3. Problem-Solving: Review common infrastructure issues and develop strategies to troubleshoot and resolve them effectively.

ATS Keywords: Infrastructure, Linux, Cloud Computing, IaC, Kubernetes, Observability, Scripting, Problem-Solving, Collaboration, Communication, On-Premise, Remote Work, Agile, Scrum, CI/CD, SRE, DevOps, Infrastructure Management.

📝 Enhancement Note: Zenvia's interview process focuses on assessing your technical skills, problem-solving abilities, and cultural fit within the organization.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: (Not applicable for this role)

Backend & Server Technologies:

Linux (Redhat, Debian, Ubuntu)
Cloud Services (AWS)
IaC Tools (Ansible, GitLab)
Kubernetes and container orchestration
Observability tools (Prometheus, Grafana, Elastic, Zabbix)
Scripting languages (Bash, Shell)

Development & DevOps Tools:

Version control systems (Git)
CI/CD pipelines (Jenkins, GitLab CI/CD)
Infrastructure as Code (IaC) tools (Terraform, CloudFormation)
Containerization tools (Docker, Kubernetes)

📝 Enhancement Note: Zenvia's technology stack focuses on open-source tools and platforms, providing opportunities for professionals to gain experience with cutting-edge technologies.

👥 Team Culture & Values

Web Development Values:

1. Innovation: Zenvia encourages continuous learning and innovation, driving progress in the communication technology industry.
2. Collaboration: Zenvia fosters a collaborative work environment, with open communication channels and regular team meetings.
3. Autonomy: Zenvia values employee autonomy, providing the freedom to create, innovate, and make decisions within the role.
4. Customer Focus: Zenvia prioritizes customer satisfaction, ensuring that its communication platforms meet the needs of users worldwide.

Collaboration Style:

1. Cross-Functional Teams: Zenvia encourages collaboration between different teams, including software development, quality assurance, and other infrastructure professionals.
2. Knowledge Sharing: Zenvia fosters a culture of knowledge sharing, with regular team meetings and training opportunities.
3. Continuous Learning: Zenvia supports the continuous learning and development of its employees, providing access to a learning hub and language courses.

📝 Enhancement Note: Zenvia's team culture values innovation, collaboration, and autonomy, providing an environment where employees can thrive and grow both personally and professionally.

⚡ Challenges & Growth Opportunities

Technical Challenges:

1. Infrastructure Complexity: Manage and maintain complex on-premise infrastructure, ensuring high availability, scalability, and performance.
2. Automation: Develop and implement automated infrastructure management solutions to improve efficiency and reduce manual effort.
3. Troubleshooting: Diagnose and resolve complex infrastructure issues, often under tight deadlines and high pressure.
4. Performance Optimization: Continuously monitor and optimize infrastructure performance, ensuring that Zenvia's communication platforms meet the needs of millions of users worldwide.
5. Emerging Technologies: Stay up-to-date with emerging infrastructure technologies and adapt Zenvia's infrastructure to take advantage of new opportunities.

Learning & Development Opportunities:

1. Technical Specialization: Deepen your expertise in specific areas of infrastructure management, such as databases, messaging systems, or cloud services.
2. Leadership Development: Develop your leadership skills and take on more responsibilities within the SRE team or mentor junior team members.
3. Architecture and Design: Contribute to the design and architecture of Zenvia's infrastructure, driving innovation and scalability.

📝 Enhancement Note: Zenvia offers opportunities for growth and development, both technically and in leadership roles, for motivated and talented professionals.

💡 Interview Preparation

Technical Questions:

1. Infrastructure Management: Be prepared to discuss your experience with on-premise infrastructure management and automation.
2. Scripting: Demonstrate your proficiency in scripting languages and your ability to automate infrastructure tasks.
3. Problem-Solving: Showcase your ability to troubleshoot and resolve complex infrastructure issues, with a focus on high availability, scalability, and performance.

Company & Culture Questions:

1. Company Culture: Demonstrate your understanding of Zenvia's company culture, values, and work environment.
2. Collaboration: Explain your approach to collaboration and working effectively within a remote, distributed team.
3. Adaptability: Discuss your ability to adapt to new technologies, tools, and working environments.

Portfolio Presentation Strategy:

1. Infrastructure Projects: Highlight your experience with on-premise infrastructure management and automation, focusing on your ability to deliver high availability, scalability, and performance.
2. Scripting Examples: Showcase your proficiency in scripting languages and your ability to automate infrastructure tasks, with a focus on efficiency and reliability.
3. Problem-Solving Scenarios: Demonstrate your ability to troubleshoot and resolve complex infrastructure issues, with a focus on customer impact and business value.

📝 Enhancement Note: Zenvia's interview process focuses on assessing your technical skills, problem-solving abilities, and cultural fit within the organization.

📌 Application Steps

To apply for this Site Reliability Engineer Pleno – SRE (Remoto) position at ZENVIA:

Submit your application through the application link.
Customize your portfolio to highlight your experience with on-premise infrastructure management and automation, focusing on high availability, scalability, and performance.
Optimize your resume for web technology roles, emphasizing your project highlights and technical skills.
Prepare for technical interviews by practicing coding challenges and reviewing common infrastructure issues and problem-solving strategies.
Research Zenvia's company culture, values, and work environment to ensure a strong fit for your personal and professional goals.

📝 Enhancement Note: This enhanced job description provides a comprehensive overview of the Site Reliability Engineer Pleno – SRE (Remoto) role at ZENVIA, including key responsibilities, required skills, and growth opportunities. Use this information to tailor your application and prepare for a successful interview process.

Site Reliability Engineer Pleno – SRE (Remoto)