Site Reliability Engineer (Pleno) at Thomson Reuters

📍 Job Overview

Job Title: Site Reliability Engineer (Pleno)
Company: Thomson Reuters
Location: São Paulo, São Paulo, Brazil
Job Type: Hybrid (2-3 days per week on-site)
Category: DevOps, Infrastructure
Date Posted: 2025-07-24
Experience Level: Mid-level (2-5 years)
Remote Status: On-site (with hybrid work arrangement)

🚀 Role Summary

As a Site Reliability Engineer (Pleno) at Thomson Reuters, you will be responsible for maintaining, monitoring, and proactively supporting production and pre-production environments. You will also develop software using disciplined methodologies and collaborate with various teams to ensure operational readiness for new products. This role requires experience with Infrastructure as Code, CI/CD automation, and AWS services. Knowledge of monitoring tools and troubleshooting microservices is also required.

💻 Primary Responsibilities

Environment Management: Maintain, monitor, and proactively support production and pre-production environments.
Software Development: Develop software using disciplined methodologies and modern CI/CD resources.
Collaboration: Establish partnerships with development teams to plan and provide operational readiness for new products and resources.
Stakeholder Communication: Collaborate with business teams, product owners, and project managers to define application and process roadmaps.
Security and Compliance: Establish partnerships with security, platform, and governance teams to ensure compliance with standards, expectations, and certifications.
Tool Development and Support: Develop, configure, and support tools for monitoring and problem-solving in the system.
Problem Solving: Troubleshoot and find solutions for applications and infrastructure, engaging other team members as needed.
Effective Communication: Articulate complex problems, concepts, and solutions effectively to diverse audiences.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Computer Engineering, or a related field is preferred.

Experience: Proven experience as a Site Reliability Engineer, DevOps Engineer, or similar role, with a focus on AWS services and CI/CD automation.

Required Skills:

Infrastructure as Code (IaC): Experience with CloudFormation for environment provisioning.
CI/CD: Proficiency in developing automation pipelines using Azure DevOps (ADO) and GitHub Actions.
Cloud AWS: Knowledge of ECS, EC2, CloudWatch, instance recycling, and Launching Configuration.
Components: Experience with Amazon MSK, RabbitMQ, OpenSearch, Redis, Aurora Postgres, Amazon S3, and Amazon SMD (Systems Manager Documents).
Troubleshooting: Proven ability to maintain and troubleshoot microservices.
Application Performance Monitoring (APM): Experience with DataDog for developing metrics, monitors, alerts, and dashboards.

Preferred Skills:

Advanced English proficiency.
Experience in Software Engineering.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate your ability to develop scripts for environment provisioning using CloudFormation.
Showcase your CI/CD pipeline automation skills, highlighting your proficiency in Azure DevOps (ADO) and GitHub Actions.
Display your expertise in AWS services, including ECS, EC2, CloudWatch, instance recycling, and Launching Configuration.
Highlight your experience with components such as Amazon MSK, RabbitMQ, OpenSearch, Redis, Aurora Postgres, Amazon S3, and Amazon SMD (Systems Manager Documents).
Showcase your troubleshooting skills and problem-solving approach for microservices.
Demonstrate your proficiency in DataDog for developing metrics, monitors, alerts, and dashboards.

Technical Documentation:

Provide well-commented and well-documented code, adhering to best practices and standards.
Include version control, deployment processes, and server configuration documentation.
Showcase your testing methodologies, performance metrics, and optimization techniques.

💵 Compensation & Benefits

Salary Range: The salary range for this role in São Paulo, Brazil, is approximately R$8,000 - R$12,000 per month, based on market research and industry standards for mid-level DevOps and Site Reliability Engineer roles.

Benefits:

Health Insurance
Dental Insurance
Mental Health Days (2 days per year)
Performance Incentives
Wellness Resources

Working Hours: Full-time position with a hybrid work arrangement (2-3 days per week on-site), offering flexibility for deployment windows and maintenance tasks.

🎯 Team & Company Context

Company Culture: Thomson Reuters combines intelligence, technology, and human expertise to provide reliable answers to professionals, helping them make confident decisions. The company operates in the markets of Tax & Accounting, Legal, and Compliance & Risk, with a strong commitment to diversity, inclusion, and belonging.

Team Structure:

The Site Reliability Engineer (Pleno) role will be part of the Technology team, working closely with development teams, product owners, and stakeholders.
The team follows Agile methodologies, with a focus on continuous improvement and collaboration.

Development Methodology:

The team uses Agile/Scrum methodologies for project management and sprint planning.
Code reviews, testing, and quality assurance practices are emphasized to ensure high-quality software delivery.
Deployment strategies, CI/CD pipelines, and server management are crucial aspects of the role.

Company Website: Thomson Reuters

📝 Enhancement Note: Thomson Reuters is a global company with a strong commitment to diversity, inclusion, and belonging. The company offers a flexible work environment, promoting work-life balance and employee well-being.

📈 Career & Growth Analysis

Web Technology Career Level: The Site Reliability Engineer (Pleno) role is a mid-level position, focusing on maintaining, monitoring, and proactively supporting production and pre-production environments. This role requires a solid understanding of Infrastructure as Code, CI/CD automation, and AWS services.

Reporting Structure: The Site Reliability Engineer (Pleno) will report directly to the Technology Manager, working closely with development teams, product owners, and stakeholders.

Technical Impact: In this role, you will have a significant impact on the reliability, performance, and scalability of Thomson Reuters' web applications and infrastructure. Your work will directly contribute to the company's ability to provide reliable, accurate, and timely information to its clients.

Growth Opportunities:

Technical Skill Development: Thomson Reuters offers learning and development opportunities, including conference attendance, certification, and community involvement, to help you advance your technical skills and stay up-to-date with emerging technologies.
Leadership Development: As you gain experience and demonstrate strong performance, you may have the opportunity to move into a leadership role, managing a team of Site Reliability Engineers or taking on a more senior technical role within the organization.
Architecture Decision-Making: With experience and proven expertise, you may have the opportunity to influence architectural decisions, helping to shape the future of Thomson Reuters' technology stack.

🌐 Work Environment

Office Type: Thomson Reuters' São Paulo office is a modern, collaborative workspace designed to foster innovation and productivity. The office offers multiple monitors, testing devices, and comfortable workstations to support developers and engineers.

Office Location(s): The São Paulo office is located in the Brooklin neighborhood, with easy access to public transportation and nearby amenities.

Workspace Context:

Collaboration: The office encourages cross-functional collaboration between developers, designers, and stakeholders, with dedicated spaces for team meetings and brainstorming sessions.
Development Tools: The office provides access to modern development tools, including multiple monitors, testing devices, and high-speed internet connectivity.
Work-Life Balance: Thomson Reuters promotes a healthy work-life balance, offering flexible hours and remote work options to support employee well-being.

Work Schedule: The hybrid work arrangement allows for flexibility in managing deployment windows, maintenance tasks, and project deadlines.

📄 Application & Technical Interview Process

Interview Process:

Technical Preparation: Brush up on your knowledge of Infrastructure as Code, CI/CD automation, AWS services, and troubleshooting microservices. Familiarize yourself with Thomson Reuters' technology stack and the specific requirements of the role.
Online Assessment: Complete an online assessment to evaluate your technical skills and problem-solving abilities.
Technical Phone Screen: Participate in a technical phone screen to discuss your approach to troubleshooting, problem-solving, and software development methodologies.
On-site Interview: Attend an on-site interview to meet the team, discuss your career goals, and demonstrate your technical skills through coding challenges and system design exercises.

Portfolio Review Tips:

Portfolio Structure: Organize your portfolio to showcase your experience with Infrastructure as Code, CI/CD automation, AWS services, and troubleshooting microservices.
Project Case Studies: Highlight specific projects that demonstrate your ability to maintain, monitor, and proactively support production and pre-production environments.
Code Quality: Showcase your commitment to code quality, documentation, and best practices in your portfolio projects.
Performance Optimization: Demonstrate your understanding of performance optimization techniques and their application in real-world scenarios.

Technical Challenge Preparation:

Technical Exercises: Practice common technical exercises related to Infrastructure as Code, CI/CD automation, AWS services, and troubleshooting microservices.
System Design: Brush up on your system design skills, focusing on scalability, availability, and maintainability.
Communication: Prepare to articulate complex technical concepts clearly and effectively to both technical and non-technical stakeholders.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable for this role.

Backend & Server Technologies:

AWS Services: Proficiency in ECS, EC2, CloudWatch, instance recycling, and Launching Configuration is required.
Components: Experience with Amazon MSK, RabbitMQ, OpenSearch, Redis, Aurora Postgres, Amazon S3, and Amazon SMD (Systems Manager Documents) is required.
Monitoring Tools: Familiarity with DataDog for developing metrics, monitors, alerts, and dashboards is required.

Development & DevOps Tools:

Infrastructure as Code (IaC): Experience with CloudFormation for environment provisioning is required.
CI/CD: Proficiency in developing automation pipelines using Azure DevOps (ADO) and GitHub Actions is required.
Version Control: Familiarity with Git and Git-based workflows is required.

👥 Team Culture & Values

Web Development Values:

Reliability: Thomson Reuters values reliability in its products and services, and this is reflected in the Site Reliability Engineer (Pleno) role's focus on maintaining, monitoring, and proactively supporting production and pre-production environments.
Collaboration: The company emphasizes collaboration, both within the Technology team and with other departments, to ensure the success of its products and services.
Innovation: Thomson Reuters encourages innovation and continuous improvement in its technology stack and processes.
Customer Focus: The company prioritizes the needs of its clients, ensuring that its products and services meet their expectations and requirements.

Collaboration Style:

Cross-Functional Integration: The Site Reliability Engineer (Pleno) will work closely with development teams, product owners, and stakeholders to ensure operational readiness for new products and resources.
Code Review Culture: The Technology team follows a code review culture to ensure high-quality software delivery and knowledge sharing.
Knowledge Sharing: Thomson Reuters encourages knowledge sharing and technical mentoring to support the growth and development of its employees.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Infrastructure Management: Maintain, monitor, and proactively support production and pre-production environments, ensuring high availability and scalability.
Troubleshooting: Troubleshoot and resolve issues in microservices, working collaboratively with development teams to identify and implement solutions.
Performance Optimization: Optimize the performance of web applications and infrastructure, using tools such as DataDog to monitor and analyze metrics.

Learning & Development Opportunities:

Technical Skill Development: Thomson Reuters offers learning and development opportunities, including conference attendance, certification, and community involvement, to help you advance your technical skills and stay up-to-date with emerging technologies.
Leadership Development: As you gain experience and demonstrate strong performance, you may have the opportunity to move into a leadership role, managing a team of Site Reliability Engineers or taking on a more senior technical role within the organization.
Architecture Decision-Making: With experience and proven expertise, you may have the opportunity to influence architectural decisions, helping to shape the future of Thomson Reuters' technology stack.

💡 Interview Preparation

Technical Questions:

Infrastructure as Code (IaC): Prepare for questions related to CloudFormation, environment provisioning, and automation.
CI/CD: Brush up on your knowledge of Azure DevOps (ADO), GitHub Actions, and pipeline automation.
AWS Services: Familiarize yourself with ECS, EC2, CloudWatch, instance recycling, and Launching Configuration.
Troubleshooting: Prepare for questions related to microservices troubleshooting, problem-solving, and root cause analysis.

Company & Culture Questions:

Thomson Reuters Culture: Research Thomson Reuters' culture, values, and commitment to diversity, inclusion, and belonging.
Team Dynamics: Prepare for questions about your ability to collaborate effectively with development teams, product owners, and stakeholders.
Adaptability: Demonstrate your ability to adapt to new technologies, tools, and processes in a dynamic work environment.

Portfolio Presentation Strategy:

Project Selection: Choose projects that demonstrate your experience with Infrastructure as Code, CI/CD automation, AWS services, and troubleshooting microservices.
Storytelling: Articulate the challenges, solutions, and outcomes of each project, highlighting your problem-solving skills and technical expertise.
Technical Deep Dive: Prepare to discuss specific technical aspects of your projects, such as code quality, performance optimization, and architecture decisions.

📌 Application Steps

To apply for the Site Reliability Engineer (Pleno) position at Thomson Reuters:

Resume Optimization: Tailor your resume to highlight your experience with Infrastructure as Code, CI/CD automation, AWS services, and troubleshooting microservices. Include relevant keywords and emphasize your problem-solving skills and technical expertise.
Portfolio Preparation: Curate your portfolio to showcase your experience with Infrastructure as Code, CI/CD automation, AWS services, and troubleshooting microservices. Include specific projects that demonstrate your ability to maintain, monitor, and proactively support production and pre-production environments.
Technical Interview Preparation: Brush up on your technical skills, focusing on Infrastructure as Code, CI/CD automation, AWS services, and troubleshooting microservices. Practice common technical exercises and prepare for system design questions.
Company Research: Research Thomson Reuters' technology stack, company culture, and values. Prepare for company-specific interview questions and be ready to discuss your fit with the organization's mission and goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Site Reliability Engineer (Pleno)