📍 Job Overview

Job Title: Site Reliability Engineer (Pleno)
Company: Thomson Reuters
Location: Brazil, São Paulo, Av. Dra. Ruth Cardoso
Job Type: On-site (Hybrid)
Category: DevOps Engineer
Date Posted: 2025-07-24
Experience Level: Mid-level (2-5 years)
Remote Status: On-site with hybrid work arrangement (2 days per week in the office)

🚀 Role Summary

Key Responsibilities: Maintain, monitor, and proactively support production and pre-production environments; develop software using disciplined software development methodologies and modern CI/CD resources; collaborate with development teams to ensure operational readiness for new products and features; establish partnerships with stakeholders to define roadmaps for applications and processes; ensure compliance with internal and external standards and certifications; develop, configure, and support monitoring and problem-solving tools; troubleshoot and resolve issues in applications and infrastructure; articulate complex problems, concepts, and solutions effectively to diverse audiences.
Key Technologies: IaC (CloudFormation), CI/CD (AzureDevops, GitHub Actions), Cloud AWS (ECS, EC2, CloudWatch, etc.), Amazon MSK, RabbitMQ, OpenSearch, Redis, Aurora Postgres, Amazon S3, Amazon SMD, APM (DataDog), Microservices.

💻 Primary Responsibilities

Environment Management: Maintain, monitor, and proactively support production and pre-production environments, ensuring high availability and reliability.
Software Development: Develop software using disciplined software development methodologies and modern CI/CD resources, contributing to the development and deployment of new features and products.
Collaboration: Establish partnerships with development teams, stakeholders, and other departments to define roadmaps for applications and processes, ensuring alignment with business objectives and technical requirements.
Compliance: Ensure compliance with internal and external standards and certifications by collaborating with relevant teams and implementing appropriate controls and processes.
Tool Development & Support: Develop, configure, and support monitoring and problem-solving tools to improve visibility, troubleshooting efficiency, and overall system reliability.
Troubleshooting & Problem Solving: Troubleshoot and resolve issues in applications and infrastructure, working collaboratively with other teams and stakeholders to identify root causes and implement effective solutions.
Communication: Articulate complex problems, concepts, and solutions effectively to diverse audiences, including technical and non-technical stakeholders, to drive decision-making and consensus.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience: 2-5 years of experience in software development, with a focus on infrastructure, operations, or a related role.

Required Skills:

IaC: Proficiency in developing scripts for environment provisioning using CloudFormation.
CI/CD: Experience in developing automation pipelines and familiarity with AzureDevops and GitHub Actions.
Cloud AWS: Strong knowledge of AWS services, including ECS, EC2, CloudWatch, and other relevant services.
Components: Experience with Amazon MSK, RabbitMQ, OpenSearch, Redis, Aurora Postgres, Amazon S3, and Amazon SMD.
Troubleshooting: Proven ability to diagnose and resolve issues in microservices environments.
APM: Familiarity with DataDog for developing metrics, monitors, alerts, and dashboards.

Preferred Skills:

Advanced English proficiency.
Experience in software engineering or a related field.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Infrastructure Projects: Include examples of infrastructure projects that demonstrate your proficiency in IaC, CI/CD, and cloud services, such as AWS.
Troubleshooting Scenarios: Highlight your problem-solving skills by showcasing how you've diagnosed and resolved issues in complex environments.
Monitoring & Alerting: Display your ability to create and manage monitoring and alerting systems using tools like DataDog.

Technical Documentation:

Code Quality: Showcase your commitment to code quality, commenting, and documentation standards in your portfolio projects.
Version Control & Deployment: Demonstrate your experience with version control systems, deployment processes, and server configuration management.
Testing & Optimization: Include examples of testing methodologies, performance metrics, and optimization techniques used in your projects.

💵 Compensation & Benefits

Salary Range: The salary range for a mid-level Site Reliability Engineer in Brazil typically falls between R$ 8,000 and R$ 15,000 per month, depending on experience and skills. This estimate is based on market research and regional salary standards.

Benefits:

Medical and dental assistance.
Two mental health days per year.
Performance-based incentives.
Wellness resources for mental, physical, and financial well-being.

Working Hours: Full-time position with a hybrid work arrangement, working 2 days per week in the office and the remainder remotely. The typical workweek is 40 hours, with flexibility for deployment windows, maintenance, and project deadlines.

🎯 Team & Company Context

Company Culture:

Industry: Thomson Reuters operates in the information services industry, providing critical data, news, and analytics to professionals in various sectors, including legal, tax, accounting, and media.
Company Size: Thomson Reuters is a large, global organization with over 26,000 employees in more than 70 countries.
Founded: The company was founded in 1981 and has since grown to become a leading provider of business information services.

Team Structure:

The team consists of Site Reliability Engineers, Software Developers, DevOps Engineers, and other technical professionals, working collaboratively to maintain and improve the company's infrastructure and services.
The team follows an Agile/Scrum methodology, with regular sprint planning and code reviews to ensure high-quality software delivery.
The team works closely with other departments, including business, product, and design teams, to define roadmaps and ensure alignment with business objectives.

Development Methodology:

The team follows Agile/Scrum methodologies, with regular sprint planning, daily stand-ups, and retrospectives to continuously improve the development process.
Code reviews are conducted to ensure code quality, knowledge sharing, and collaboration among team members.
The team uses CI/CD pipelines and automated deployment strategies to ensure efficient and reliable software delivery.

Company Website: Thomson Reuters

📝 Enhancement Note: Thomson Reuters is recognized globally for its inclusive culture, flexibility, and work-life balance. The company values diversity, inclusion, and belonging, fostering an environment where all employees can thrive and contribute to the organization's success.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level Site Reliability Engineer, responsible for maintaining, monitoring, and supporting production and pre-production environments, as well as collaborating with development teams to ensure operational readiness for new products and features.

Reporting Structure: The Site Reliability Engineer reports directly to the Engineering Manager and works closely with development teams, stakeholders, and other technical departments to define roadmaps, ensure compliance, and troubleshoot issues.

Technical Impact: Site Reliability Engineers at Thomson Reuters have a significant impact on the company's infrastructure, services, and overall system reliability. They contribute to the development and maintenance of monitoring and problem-solving tools, ensuring high availability and performance for the company's critical applications and services.

Growth Opportunities:

Technical Progression: With experience and demonstrated proficiency, Site Reliability Engineers at Thomson Reuters can progress to senior roles, taking on more complex projects and mentoring junior team members.
Technical Specialization: As the company continues to adopt emerging technologies, Site Reliability Engineers have the opportunity to specialize in specific areas, such as cloud services, infrastructure automation, or monitoring and alerting.
Leadership & Architecture: With experience and a strong understanding of the company's infrastructure and services, Site Reliability Engineers can transition into technical leadership roles, driving architecture decisions and defining roadmaps for the team.

📝 Enhancement Note: Thomson Reuters offers a clear career progression path for technical professionals, with opportunities for growth and specialization in various aspects of the company's infrastructure and services.

🌐 Work Environment

Office Type: Hybrid work environment, with 2 days per week in the office and the remainder working remotely.

Office Location(s): The primary office is located in São Paulo, Brazil, with additional offices in other major cities worldwide.

Workspace Context:

Collaboration: The hybrid work environment fosters collaboration and knowledge sharing among team members, with regular in-person meetings and virtual communication tools for remote work.
Development Tools: The team uses modern development tools, including multiple monitors and testing devices, to ensure efficient and high-quality software development.
Cross-functional Interaction: The team works closely with other departments, including design, marketing, and business teams, to ensure alignment with business objectives and user experience requirements.

Work Schedule: The typical workweek is 40 hours, with flexibility for deployment windows, maintenance, and project deadlines. The hybrid work arrangement allows for a better work-life balance, with the option to work from home for part of the week.

📝 Enhancement Note: Thomson Reuters' hybrid work environment balances the need for collaboration and in-person interaction with the flexibility and convenience of remote work, ensuring a productive and engaging work experience for all team members.

📄 Application & Technical Interview Process

Interview Process:

Technical Preparation: Candidates should familiarize themselves with the company's technology stack, including IaC, CI/CD, cloud services, and other relevant tools, and brush up on their problem-solving and troubleshooting skills.
Technical Assessment: The technical assessment may include a live coding challenge, focusing on the candidate's ability to diagnose and resolve issues in infrastructure and application environments, as well as their proficiency with the company's technology stack.
Behavioral & Cultural Fit Assessment: The interview process will also evaluate the candidate's cultural fit, communication skills, and ability to work collaboratively with other teams and stakeholders.
Final Evaluation: The final evaluation will consider the candidate's technical skills, problem-solving abilities, and cultural fit, as well as their potential for growth and development within the organization.

Portfolio Review Tips:

Project Selection: Highlight projects that demonstrate your proficiency in infrastructure management, software development, and problem-solving, with a focus on the technologies and skills required for the role.
Documentation & Presentation: Ensure your portfolio is well-documented, with clear explanations of your approach, the technologies used, and the challenges faced. Prepare a live demo or presentation to showcase your projects and explain your thought process and decision-making.
User Experience & Accessibility: While not the primary focus of the role, consider including examples of projects that demonstrate your understanding of user experience and accessibility principles, as they can be valuable in a collaborative work environment.

Technical Challenge Preparation:

Problem-Solving: Focus on developing your problem-solving skills, as they are essential for diagnosing and resolving issues in infrastructure and application environments.
Communication: Practice articulating complex problems, concepts, and solutions effectively to diverse audiences, including technical and non-technical stakeholders.
Time Management: Familiarize yourself with the company's technology stack and develop efficient troubleshooting strategies to ensure you can complete the technical assessment within the given time frame.

ATS Keywords: (Organized by category)

Programming Languages: Python, Bash, JavaScript, TypeScript
Web Frameworks: React, Angular, Vue.js
Server Technologies: AWS (ECS, EC2, CloudWatch), Kubernetes, Docker
Databases: PostgreSQL, Redis, Amazon S3
Tools: CloudFormation, Git, GitHub, AzureDevops, DataDog, Jenkins
Methodologies: Agile, Scrum, Kanban, CI/CD
Soft Skills: Problem-solving, troubleshooting, communication, collaboration, teamwork
Industry Terms: Site Reliability Engineering, DevOps, Infrastructure as Code, CI/CD, Cloud Services, Microservices, Monitoring, Alerting

📝 Enhancement Note: Thomson Reuters uses Applicant Tracking System (ATS) software to manage job applications, and candidates should optimize their resumes and portfolios with relevant keywords to improve their visibility in the application process.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: (Not applicable for this role)

Backend & Server Technologies:

Cloud Services: AWS (ECS, EC2, CloudWatch, etc.)
Microservices: Experience with microservices architecture and deployment strategies.
Monitoring & Alerting: DataDog for developing metrics, monitors, alerts, and dashboards.

Development & DevOps Tools:

Infrastructure as Code (IaC): CloudFormation for environment provisioning and automation.
CI/CD: AzureDevops and GitHub Actions for automation pipeline development and deployment.
Version Control: Git for collaborative software development and version tracking.
Containerization: Docker for packaging and deploying applications in containerized environments.
Orchestration: Kubernetes for managing and scaling containerized applications.

📝 Enhancement Note: Thomson Reuters' technology stack is built on modern, cloud-based infrastructure, with a focus on automation, scalability, and high availability. The company leverages a range of tools and technologies to ensure efficient and reliable software development and deployment.

👥 Team Culture & Values

Web Development Values:

Reliability: Prioritize system reliability and high availability to ensure critical services and applications remain accessible and performant.
Automation: Leverage automation tools and processes to improve efficiency, reduce manual effort, and minimize human error.
Collaboration: Foster a culture of collaboration and knowledge sharing, working closely with other teams and stakeholders to define roadmaps and ensure alignment with business objectives.
Continuous Improvement: Embrace a culture of continuous improvement, regularly reviewing and refining processes to ensure optimal performance and efficiency.

Collaboration Style:

Cross-functional Integration: Work closely with design, marketing, and business teams to ensure alignment with user experience, branding, and business objectives.
Code Review Culture: Implement a code review process to ensure code quality, knowledge sharing, and collaboration among team members.
Mentoring & Knowledge Sharing: Encourage mentoring and knowledge sharing, with regular training and development opportunities to help team members grow and improve their skills.

📝 Enhancement Note: Thomson Reuters fosters a culture of collaboration, knowledge sharing, and continuous improvement, with a strong emphasis on teamwork and cross-functional integration to drive success and innovation.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Infrastructure Management: Maintain, monitor, and support production and pre-production environments, ensuring high availability and performance.
Emerging Technologies: Stay up-to-date with emerging technologies and trends, and adapt your skills and knowledge to support the company's growth and innovation.
Scalability & Performance: Design and implement scalable and high-performing infrastructure, ensuring the company's applications and services can meet the demands of a growing user base.
Problem-Solving: Develop and refine your problem-solving skills, continuously improving your ability to diagnose and resolve issues in complex environments.

Learning & Development Opportunities:

Technical Skill Development: Thomson Reuters offers opportunities for technical skill development, with regular training and development programs to help team members grow and advance their careers.
Conference Attendance & Certification: The company supports employee attendance at industry conferences and certifications, providing opportunities for professional development and networking.
Technical Mentorship & Leadership: Thomson Reuters offers mentorship and leadership opportunities, with regular training and development programs to help team members grow and advance their careers.

📝 Enhancement Note: Thomson Reuters provides a range of learning and development opportunities, with a strong focus on technical skill development, conference attendance, and certification to support the growth and success of its team members.

💡 Interview Preparation

Technical Questions:

Infrastructure Management: Prepare for questions related to infrastructure management, including environment provisioning, monitoring, and troubleshooting.
Software Development: Brush up on your software development skills, with a focus on modern CI/CD practices and disciplined development methodologies.
Problem-Solving: Develop your problem-solving skills, with a focus on diagnosing and resolving issues in infrastructure and application environments.

Company & Culture Questions:

Company Values: Familiarize yourself with Thomson Reuters' company values, including its commitment to diversity, inclusion, and collaboration.
Team Dynamics: Prepare for questions related to team dynamics, collaboration, and cross-functional integration, with a focus on working effectively with other teams and stakeholders.
User Experience & Accessibility: Brush up on your understanding of user experience and accessibility principles, as they can be valuable in a collaborative work environment.

Portfolio Presentation Strategy:

Project Selection: Choose projects that demonstrate your proficiency in infrastructure management, software development, and problem-solving, with a focus on the technologies and skills required for the role.
Documentation & Presentation: Ensure your portfolio is well-documented, with clear explanations of your approach, the technologies used, and the challenges faced. Prepare a live demo or presentation to showcase your projects and explain your thought process and decision-making.
User Experience & Accessibility: While not the primary focus of the role, consider including examples of projects that demonstrate your understanding of user experience and accessibility principles, as they can be valuable in a collaborative work environment.

📝 Enhancement Note: Thomson Reuters values candidates who can articulate complex problems, concepts, and solutions effectively to diverse audiences, with a strong focus on communication, collaboration, and problem-solving skills.

📌 Application Steps

To apply for this Site Reliability Engineer (Pleno) position at Thomson Reuters:

Resume Optimization: Optimize your resume with relevant keywords and skills, highlighting your experience in infrastructure management, software development, and problem-solving, as well as your proficiency with the company's technology stack.
Portfolio Customization: Customize your portfolio with live demos and responsive examples, showcasing your proficiency in infrastructure management, software development, and problem-solving, with a focus on the technologies and skills required for the role.
Technical Interview Preparation: Prepare for the technical interview by brushing up on your problem-solving skills, familiarizing yourself with the company's technology stack, and developing efficient troubleshooting strategies.
Company Research: Research Thomson Reuters' company culture, values, and team dynamics, and prepare for behavioral and cultural fit assessments to ensure a strong fit with the organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Site Reliability Engineer (Pleno)