Site Reliability Engineer - Observability IV at Quantrics Enterprises Inc.

📍 Job Overview

Job Title: Site Reliability Engineer - Observability IV
Company: Quantrics Enterprises Inc.
Location: Philippines
Job Type: Full-Time
Category: DevOps Engineer
Date Posted: April 2, 2025
Experience Level: Mid-Senior level (2-5 years)
Remote Status: On-site (Philippines)

🚀 Role Summary

Key Responsibilities: Automate scripts to minimize production impacts, collaborate with problem managers to prevent issues, build KBT and KPIs for deployment validation, train DevOps teams on Dynatrace, and transition dashboards to SAS.
Key Technologies: Dynatrace, Ansible, ServiceNow, Ansible playbooks, RCA, KBT, KPIs, SAS.
📝 Enhancement Note: This role emphasizes automation, data analysis, and problem management, focusing on minimizing production impacts and improving deployment success rates.

💻 Primary Responsibilities

🔑 Automation & Problem Management:
- Automate scripts to minimize production impacts (e.g., auto disk space saturation).
- Collaborate with problem managers to determine remediation work that can be automated.
- Build and maintain Ansible playbooks to automate tasks and prevent issues.
📈 Monitoring & KPI Development:
- Build and maintain KBT (key business transactions) and KPIs to validate deployments' success.
- Transition existing Dynatrace dashboards to SAS when deploying Dynatrace SAS.
🎓 Training & Knowledge Sharing:
- Train DevOps teams on Dynatrace, ensuring they can effectively use the tool for monitoring and troubleshooting.
- Document processes and run meetings to facilitate knowledge sharing within the team.

🎓 Skills & Qualifications

Education:

Bachelor’s degree in computer science, Information Technology, or a related field.

Experience:

At least 3-5 years of experience in creating dashboards and analyzing data in Dynatrace Managed and Dynatrace SaaS.
At least 3-5 years of experience in building and managing Ansible playbooks.
Experience integrating Dynatrace with Ansible and ServiceNow.

Required Skills:

Proficiency in Dynatrace, Ansible, and ServiceNow.
Strong automation and scripting skills.
Excellent data analysis and problem-solving skills.
Ability to run meetings, document processes, and train others.

Preferred Skills:

Ansible Certification (nice to have).
Dynatrace Certification (nice to have).

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in creating dashboards and analyzing data in Dynatrace Managed and Dynatrace SaaS.
Showcase Ansible playbooks and automation scripts that minimize production impacts.
Highlight problem management skills and RCA (root cause analysis) examples.

Technical Documentation:

Provide documentation of Ansible playbooks, including comments, version control, and deployment processes.
Include testing methodologies, performance metrics, and optimization techniques used in previous projects.

💵 Compensation & Benefits

Salary Range: PHP 500,000 - PHP 700,000 per year (based on experience, miscellaneous allowances, performance bonuses, and yearly increase).

Benefits:

Work From Home Set Up.
HMO from day 1 for the employee and 2 free dependents.
6 months paid maternity leave and 15 days paternity leave.
Company-sponsored training and upskilling, and career growth opportunities.

Working Hours: 40 hours per week, with flexible deployment windows and maintenance schedules.

🎯 Team & Company Context

🏢 Company Culture

Industry: Quantrics Enterprises Inc. operates in the IT services industry, focusing on digital, cloud, and security technology services for leading telecommunications, tech, and media corporations.

Company Size: Medium-sized company with a growing IT team, providing ample opportunities for career growth and collaboration.

Founded: Quantrics Enterprises Inc. was founded in [Year], with a strong focus on innovation and empowering its employees.

Team Structure:

The IT team consists of various roles, including Site Reliability Engineers, DevOps Engineers, and IT Specialists.
The team follows an Agile/Scrum methodology, with sprint planning and regular code reviews.
Cross-functional collaboration occurs between developers, designers, and stakeholders to ensure user-focused solutions.

Development Methodology:

The team uses Agile/Scrum methodologies for project management and sprint planning.
Code reviews, testing, and quality assurance practices are in place to ensure high-quality deliverables.
Deployment strategies, CI/CD pipelines, and server management are handled by the DevOps team.

Company Website: Quantrics Enterprises Inc. Website

📝 Enhancement Note: Quantrics Enterprises Inc. values innovation, creativity, and continuous learning, providing a workplace where employees can flourish and grow.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-senior level, focusing on automation, data analysis, and problem management. The engineer will have a significant impact on deployment success rates and overall system reliability.

Reporting Structure: The Site Reliability Engineer - Observability IV will report directly to the IT Manager and collaborate with various teams, including delivery, support, and DevOps teams.

Technical Impact: The engineer will play a critical role in minimizing production impacts, improving deployment success rates, and ensuring high system availability. Their work will directly impact the user experience and overall system performance.

Growth Opportunities:

Technical Growth: Expand expertise in automation, data analysis, and problem management, with opportunities to specialize in specific technologies or domains.
Leadership Growth: Develop leadership skills by mentoring junior team members, running meetings, and driving process improvement initiatives.
Career Progression: Advance to senior or management roles within the IT department, focusing on technical leadership, architecture decisions, or team management.

📝 Enhancement Note: The company offers a clear career progression path, with opportunities for growth in technical expertise, leadership, and management roles.

🌐 Work Environment

Office Type: Quantrics Enterprises Inc. operates a hybrid work environment, with on-site and remote work options available for eligible roles.

Office Location(s): The primary office is located in the Philippines, with remote work options for employees who meet the company's requirements.

Workspace Context:

The workspace is designed to foster collaboration and innovation, with multiple monitors and testing devices available for web development and IT professionals.
The team interacts regularly, with cross-functional collaboration opportunities between developers, designers, and stakeholders.
The workspace supports flexible work arrangements, with deployment windows and maintenance schedules considered.

Work Schedule: The work schedule is 40 hours per week, with flexible deployment windows and maintenance schedules to accommodate project deadlines and system availability requirements.

📝 Enhancement Note: The hybrid work environment at Quantrics Enterprises Inc. encourages collaboration and innovation, with a focus on supporting employees' work-life balance.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: A hands-on technical assessment focusing on Dynatrace, Ansible, and ServiceNow proficiency, as well as automation and problem-solving skills.
Behavioral Interview: An interview focusing on the candidate's problem-solving skills, communication, and teamwork abilities.
Final Evaluation: A final evaluation based on the candidate's technical skills, cultural fit, and alignment with the company's values.

Portfolio Review Tips:

Highlight experience in creating dashboards and analyzing data in Dynatrace Managed and Dynatrace SaaS.
Demonstrate proficiency in Ansible playbooks and automation scripts.
Showcase problem management skills and RCA (root cause analysis) examples.

Technical Challenge Preparation:

Brush up on Dynatrace, Ansible, and ServiceNow skills, focusing on automation, data analysis, and problem management.
Prepare for hands-on technical assessments and behavioral interviews.
Research the company's values and culture to ensure a strong fit and alignment.

ATS Keywords:

Programming Languages: Python, Bash, PowerShell.
Web Frameworks: Ansible, ServiceNow.
Server Technologies: Dynatrace, SAS.
Databases: N/A.
Tools: Ansible Tower, ServiceNow ITSM.
Methodologies: Agile, Scrum, RCA.
Soft Skills: Problem-solving, communication, teamwork, leadership.
Industry Terms: Site Reliability Engineering, Observability, Automation, Data Analysis, Problem Management.

📝 Enhancement Note: The interview process at Quantrics Enterprises Inc. focuses on evaluating the candidate's technical skills, problem-solving abilities, and cultural fit, with a strong emphasis on automation, data analysis, and problem management.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A (focus on backend and infrastructure).

Backend & Server Technologies:

Dynatrace: A monitoring and analytics platform used for application performance monitoring, user experience monitoring, and digital experience monitoring.
Ansible: An open-source automation platform used for configuring and managing systems, with a focus on playbooks for automation tasks.
ServiceNow: An IT service management platform used for incident, problem, and change management, as well as IT asset management.

Development & DevOps Tools:

Ansible Tower: A web-based management platform for Ansible, providing a centralized hub for managing automation tasks and workflows.
ServiceNow ITSM: An IT service management module within the ServiceNow platform, used for incident, problem, and change management.

📝 Enhancement Note: The technology stack for this role focuses on backend and infrastructure technologies, with a strong emphasis on Dynatrace, Ansible, and ServiceNow.

👥 Team Culture & Values

Web Development Values:

Innovation: Quantrics Enterprises Inc. values innovation and encourages employees to think creatively and push the boundaries of what's possible.
Collaboration: The company fosters a collaborative work environment, with regular team interactions and cross-functional collaboration opportunities.
Continuous Learning: Quantrics Enterprises Inc. prioritizes continuous learning and provides opportunities for employees to develop their skills and advance their careers.

Collaboration Style:

Cross-Functional Integration: The team works closely with developers, designers, and stakeholders to ensure user-focused solutions and high-quality deliverables.
Code Review Culture: The team follows a code review process to ensure high-quality code and maintain a strong focus on best practices.
Knowledge Sharing: Quantrics Enterprises Inc. encourages knowledge sharing and provides opportunities for employees to learn from one another and grow together.

📝 Enhancement Note: Quantrics Enterprises Inc. values innovation, collaboration, and continuous learning, providing a workplace where employees can flourish and grow.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Automation & Problem Management: Develop and maintain automation scripts to minimize production impacts and prevent issues from re-occurring.
Data Analysis & KPI Development: Build and maintain KBT (key business transactions) and KPIs to validate deployments' success and ensure high system availability.
Training & Knowledge Sharing: Train DevOps teams on Dynatrace and document processes to facilitate knowledge sharing within the team.

Learning & Development Opportunities:

Technical Skill Development: Expand expertise in automation, data analysis, and problem management, with opportunities to specialize in specific technologies or domains.
Leadership Development: Develop leadership skills by mentoring junior team members, running meetings, and driving process improvement initiatives.
Career Progression: Advance to senior or management roles within the IT department, focusing on technical leadership, architecture decisions, or team management.

📝 Enhancement Note: The technical challenges and growth opportunities in this role focus on automation, data analysis, and problem management, with a strong emphasis on continuous learning and career progression.

💡 Interview Preparation

Technical Questions:

Dynatrace: Demonstrate proficiency in creating dashboards, analyzing data, and using Dynatrace for application performance monitoring and user experience monitoring.
Ansible: Showcase experience in building and managing Ansible playbooks, as well as integrating Ansible with Dynatrace and ServiceNow.
Problem Management: Explain problem management processes, RCA (root cause analysis) techniques, and experience in preventing issues from re-occurring.

Company & Culture Questions:

Company Values: Explain how your personal values align with Quantrics Enterprises Inc.'s company values, focusing on innovation, collaboration, and continuous learning.
Team Dynamics: Describe your experience working in a team environment and how you have contributed to cross-functional collaboration and knowledge sharing in previous roles.
Career Growth: Discuss your long-term career goals and how this role at Quantrics Enterprises Inc. fits into your overall career development plan.

Portfolio Presentation Strategy:

Dashboard Creation: Highlight your experience in creating dashboards and analyzing data in Dynatrace Managed and Dynatrace SaaS.
Automation Scripts: Demonstrate your proficiency in building and managing Ansible playbooks, with a focus on minimizing production impacts and preventing issues from re-occurring.
Problem Management: Showcase your problem management skills and RCA (root cause analysis) examples, with a focus on preventing issues from re-occurring and improving overall system reliability.

📝 Enhancement Note: The interview preparation for this role focuses on evaluating the candidate's technical skills, problem-solving abilities, and cultural fit, with a strong emphasis on automation, data analysis, and problem management.

📌 Application Steps

To apply for this Site Reliability Engineer - Observability IV position at Quantrics Enterprises Inc.:

Resume Optimization: Tailor your resume to highlight your experience in Dynatrace, Ansible, and ServiceNow, with a focus on automation, data analysis, and problem management.
Portfolio Customization: Customize your portfolio to showcase your experience in creating dashboards, building Ansible playbooks, and demonstrating problem management skills.
Technical Interview Preparation: Prepare for hands-on technical assessments and behavioral interviews, focusing on your technical skills, problem-solving abilities, and cultural fit.
Company Research: Research Quantrics Enterprises Inc.'s values, culture, and team dynamics to ensure a strong fit and alignment with the company's mission and goals.

📝 Enhancement Note: The application steps for this role emphasize technical skills, problem-solving abilities, and cultural fit, with a strong focus on automation, data analysis, and problem management.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor every section specifically to DevOps, Site Reliability Engineering, and infrastructure roles.
Include backend and infrastructure technologies, automation, data analysis, and problem management practices.
Emphasize portfolio requirements, live project demonstrations, and system reliability considerations.
Address DevOps team dynamics, cross-functional collaboration with developers, designers, and stakeholders.
Focus on career progression paths, technical leadership opportunities, and emerging technology adoption.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about technical responsibilities, team structure, or company information.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute DevOps, Site Reliability Engineering, and infrastructure-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and DevOps specialization.

Industry Expertise:

Include specific backend and infrastructure technologies, server platforms, and automation tools relevant to the role.
Address DevOps career progression paths and technical leadership opportunities in IT teams.
Provide tactical advice for portfolio development, live demonstrations, and project case studies.
Include DevOps-specific interview preparation and coding challenge guidance.
Emphasize automation, data analysis, problem management, and system reliability principles.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use DevOps, Site Reliability Engineering, and infrastructure industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to DevOps professionals.
Provide actionable insights that give DevOps candidates a competitive advantage.
Focus on DevOps team culture, cross-functional collaboration, and system reliability measurement.

Technical Focus & Portfolio Emphasis:

Emphasize backend and infrastructure technologies, automation, data analysis, and problem management principles.
Include specific portfolio requirements tailored to the DevOps discipline and role level.
Address automation scripts, deployment processes, and system reliability demonstration needs.
Focus on problem-solving methods, performance optimization, and scalable infrastructure architecture.
Include technical presentation skills and stakeholder communication for infrastructure projects.

Avoid:

Generic business jargon not relevant to DevOps or Site Reliability Engineering roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific DevOps or Site Reliability Engineering role.
Marketing language unrelated to DevOps, Site Reliability Engineering, or infrastructure projects.

Generate comprehensive, DevOps-focused content that serves as a valuable resource for DevOps, Site Reliability Engineering, and infrastructure professionals evaluating career opportunities and preparing for technical interviews in the DevOps and Site Reliability Engineering industry.

Site Reliability Engineer - Observability IV