Site Reliability Engineer III at JPMC Candidate Experience page

📍 Job Overview

Job Title: Site Reliability Engineer III
Company: JPMorgan Chase & Co.
Location: Dublin, Ireland
Job Type: Full Time
Category: DevOps & Site Reliability Engineering
Date Posted: April 24, 2025

🚀 Role Summary

Key Web Technology Aspects: Drive innovation and modernization of mission-critical systems, collaborate with cross-functional teams to design and implement reliable, scalable, and highly available solutions, leverage cloud infrastructure and automation to optimize application performance.
Enhancement Note: This role requires a strong background in site reliability engineering principles and hands-on experience with cloud infrastructure, observability tools, and continuous integration/continuous delivery (CI/CD) pipelines.

💻 Primary Responsibilities

Solve Complex Business Problems: Decompose and iterate on existing solutions, gain consensus from peers, and drive innovation through simple and straightforward solutions.
Collaborate with Teams: Work with software engineers and other teams to design and implement deployment approaches, availability, reliability, and scalability solutions.
Implement Infrastructure as Code (IaC): Automate infrastructure configuration, network setup, and deployment processes using tools like Terraform, CloudFormation, or Azure Resource Manager.
Monitor and Optimize Applications: Utilize observability tools to monitor application health, troubleshoot issues, and optimize performance. Proactively resolve problems before they impact customers.
Support Site Reliability Engineering (SRE) Best Practices: Adopt and promote SRE principles within your team, collaborate with technical experts, and contribute to large, collaborative teams.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. Relevant certifications (e.g., AWS Certified DevOps Engineer, Google Cloud Certified - Professional Cloud DevOps Engineer, or Microsoft Certified: Azure DevOps Engineer Expert) are a plus.

Experience: 5-10 years of experience in site reliability engineering, DevOps, or a similar role. Proven track record of driving innovation, improving system reliability, and optimizing performance in complex environments.

Required Skills:

Proficiency in site reliability engineering culture and principles.
Proficient in at least one programming language (e.g., Python, Java/Spring Boot, or .Net).
Strong knowledge of software applications and technical processes within a given technical discipline (e.g., cloud, AI, or Android).
Experience with observability tools (e.g., Grafana, Dynatrace, Prometheus, Datadog, or Splunk) and telemetry collection.
Experience with CI/CD tools (e.g., Jenkins, GitLab, or Terraform).
Familiarity with containerization (e.g., Docker) and container orchestration (e.g., Kubernetes or ECS).
Strong networking troubleshooting skills.
Excellent communication and collaboration skills.
Proactive problem-solving approach and interest in learning new technologies.

Preferred Skills:

Experience with cloud platforms (e.g., AWS, Google Cloud, or Azure).
Familiarity with infrastructure as code (IaC) tools (e.g., Terraform, CloudFormation, or Azure Resource Manager).
Knowledge of IT service management (ITSM) frameworks (e.g., ITIL).
Experience with chaos engineering and resilience testing.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate your experience with site reliability engineering, cloud infrastructure, and observability tools through case studies and project examples.
Showcase your problem-solving skills and ability to drive innovation in complex environments.
Highlight your collaboration and communication skills through team projects and stakeholder presentations.

Technical Documentation:

Provide detailed documentation of your projects, including architecture decisions, deployment processes, and monitoring strategies.
Include performance metrics, testing methodologies, and optimization techniques used in your projects.
Demonstrate your understanding of service level indicators (SLIs) and service level objectives (SLOs) by explaining how you proactively resolved issues before they impacted customers.

💵 Compensation & Benefits

Salary Range: €80,000 - €120,000 per year (based on market research and regional adjustments for Dublin, Ireland)

Benefits:

Competitive health, dental, and vision insurance plans.
Retirement savings plans with company match.
Generous time-off policies, including vacation, sick leave, and parental leave.
Employee stock purchase plan and other equity-based compensation.
Tuition assistance and professional development opportunities.
Employee discounts on various products and services.

Working Hours: Full-time position with standard working hours Monday through Friday, 9:00 AM to 5:30 PM. Occasional on-call rotations may be required to support 24/7 application availability.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services

Company Size: JPMorgan Chase is a large, multinational financial services firm with over 250,000 employees worldwide. This role is part of the Transfer Agency team, which focuses on providing efficient and accurate transfer agency services for investment funds.

Founded: 1799 (as Chase Manhattan Bank)

Team Structure:

The Transfer Agency team consists of various roles, including software engineers, site reliability engineers, business analysts, and project managers.
The team follows an Agile/Scrum development methodology, with regular sprint planning, code reviews, and quality assurance processes.
Cross-functional collaboration is essential, working closely with designers, marketers, and other business teams to ensure user experience and business needs are met.

Development Methodology:

The team uses Agile/Scrum methodologies for project management and sprint planning.
Code reviews, testing, and quality assurance practices are in place to ensure code quality and maintainability.
Deployment strategies, CI/CD pipelines, and server management are handled using tools like Jenkins, GitLab, or Terraform.

Company Website: https://www.jpmorganchase.com/

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the senior individual contributor level, focusing on driving innovation, optimizing system reliability, and collaborating with cross-functional teams to deliver high-quality solutions.

Reporting Structure: The Site Reliability Engineer III reports directly to the Site Reliability Engineering Manager and works closely with software engineers, team leads, and other stakeholders.

Technical Impact: This role has a significant impact on the reliability, availability, and performance of the Transfer Agency applications and platforms. The engineer's work directly influences user experience, customer satisfaction, and business outcomes.

Growth Opportunities:

Technical Leadership: As a senior individual contributor, there is potential for growth into a technical leadership role, such as a Tech Lead or Engineering Manager, focusing on driving technical strategy and mentoring team members.
Specialization: Pursue deeper expertise in specific areas, such as cloud architecture, observability, or chaos engineering, to become a subject matter expert within the team.
Cross-functional Collaboration: Expand your impact by working on projects that span multiple teams or business units, driving innovation and process improvement across the organization.

🌐 Work Environment

Office Type: Modern, collaborative workspace with open-plan offices, dedicated team spaces, and ample meeting rooms.

Office Location(s): The primary office for this role is in Dublin, Ireland, with additional offices in other major cities worldwide.

Workspace Context:

Collaborative Web Development Environment: The team works closely together, sharing knowledge, and supporting each other's growth through regular team meetings, code reviews, and pair programming sessions.
Development Tools: The team uses various development tools, including integrated development environments (IDEs), version control systems (e.g., Git), and CI/CD pipelines (e.g., Jenkins, GitLab).
Cross-functional Collaboration: The team works closely with designers, business analysts, and other stakeholders to ensure user experience and business needs are met.

Work Schedule: Standard working hours are Monday through Friday, 9:00 AM to 5:30 PM, with occasional on-call rotations to support 24/7 application availability.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen (30 minutes): A brief conversation to discuss your background, experience, and motivation for the role. Be prepared to answer behavioral and technical questions related to site reliability engineering and cloud infrastructure.
Technical Deep Dive (60 minutes): A more in-depth discussion focused on your technical skills, problem-solving approach, and experience with cloud infrastructure, observability tools, and CI/CD pipelines. Be prepared to discuss specific projects, architectures, and challenges you've faced in previous roles.
Cultural Fit Interview (30 minutes): A conversation with a team member or hiring manager to assess your cultural fit within the team and organization. Be prepared to discuss your collaboration style, communication skills, and how you approach working with diverse teams.
Final Decision: The hiring team will review your application materials, interview performance, and references before making a final decision.

Portfolio Review Tips:

Highlight your experience with site reliability engineering, cloud infrastructure, and observability tools through case studies and project examples.
Showcase your problem-solving skills and ability to drive innovation in complex environments.
Emphasize your collaboration and communication skills through team projects and stakeholder presentations.

Technical Challenge Preparation:

Brush up on your knowledge of cloud infrastructure, observability tools, and CI/CD pipelines. Familiarize yourself with the specific technologies used by JPMorgan Chase, such as AWS, Google Cloud, or Azure.
Practice problem-solving exercises and coding challenges related to site reliability engineering and cloud infrastructure.
Prepare for behavioral and situational questions that assess your communication, collaboration, and problem-solving skills.

ATS Keywords:

Site Reliability Engineering
Cloud Infrastructure
Observability Tools
CI/CD Pipelines
Containerization
Container Orchestration
Networking
Problem Solving
Collaboration
Innovation
Agile/Scrum Methodologies
Programming Languages (e.g., Python, Java, .Net)
Cloud Platforms (e.g., AWS, Google Cloud, Azure)
Infrastructure as Code (IaC) Tools (e.g., Terraform, CloudFormation, Azure Resource Manager)
IT Service Management (ITSM) Frameworks (e.g., ITIL)
Chaos Engineering
Resilience Testing

🛠 Technology Stack & Web Infrastructure

Cloud Platforms:

Amazon Web Services (AWS)
Google Cloud Platform (GCP)
Microsoft Azure

Containerization & Orchestration:

Docker
Kubernetes
Amazon Elastic Container Service (ECS)

Infrastructure as Code (IaC) Tools:

Terraform
CloudFormation
Azure Resource Manager

Observability Tools:

Grafana
Dynatrace
Prometheus
Datadog
Splunk

CI/CD Pipelines:

Jenkins
GitLab
Terraform

Version Control Systems:

Programming Languages:

Python
Java/Spring Boot
.Net

Monitoring & Logging Tools:

ELK Stack (Elasticsearch, Logstash, Kibana)
Prometheus
Grafana
Datadog

Configuration Management Tools:

Ansible
Puppet
Chef

👥 Team Culture & Values

Web Development Values:

User Focus: Prioritize user experience and business needs in all decision-making processes.
Simplicity: Strive for simple and straightforward solutions to complex problems.
Collaboration: Foster a culture of collaboration and knowledge sharing within the team and across the organization.
Innovation: Encourage continuous learning, experimentation, and innovation to drive business success.

Collaboration Style:

Cross-functional Integration: Work closely with designers, business analysts, and other stakeholders to ensure user experience and business needs are met.
Code Review Culture: Encourage peer review and pair programming to maintain code quality and share knowledge.
Knowledge Sharing: Foster a culture of continuous learning and growth by sharing knowledge, experiences, and best practices within the team and across the organization.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Scalability: Design and implement scalable solutions that can handle increased traffic and user demand.
Availability: Ensure high availability and fault tolerance for mission-critical applications and platforms.
Performance Optimization: Continuously monitor and optimize application performance to meet service level agreements (SLAs) and user expectations.
Emerging Technologies: Stay up-to-date with the latest trends and developments in cloud infrastructure, observability tools, and CI/CD pipelines to drive innovation and improvement.

Learning & Development Opportunities:

Technical Skill Development: Pursue relevant certifications, attend industry conferences, and engage with online communities to expand your knowledge and skills in site reliability engineering and cloud infrastructure.
Leadership Development: Participate in mentoring programs, leadership training, and other professional development opportunities to prepare for technical leadership roles.
Architecture Decision-Making: Contribute to architecture decisions and drive technical strategy within the team and across the organization.

💡 Interview Preparation

Technical Questions:

Cloud Infrastructure (30 minutes): Discuss your experience with cloud platforms (e.g., AWS, Google Cloud, or Azure), infrastructure as code (IaC) tools, and containerization/orchestration technologies. Be prepared to explain your approach to designing, deploying, and managing cloud-based applications and platforms.
Observability Tools (30 minutes): Describe your experience with observability tools (e.g., Grafana, Dynatrace, Prometheus, Datadog, or Splunk) and telemetry collection. Explain how you use these tools to monitor application health, troubleshoot issues, and optimize performance.
CI/CD Pipelines (30 minutes): Discuss your experience with CI/CD pipelines (e.g., Jenkins, GitLab, or Terraform) and automated deployment processes. Explain your approach to ensuring code quality, maintaining infrastructure as code, and managing deployment risks.

Company & Culture Questions:

Team Dynamics (15 minutes): Describe your preferred working style and how you collaborate with team members and stakeholders. Explain how you approach conflict resolution and decision-making within a team context.
User Experience Focus (15 minutes): Discuss your experience working with designers, business analysts, and other stakeholders to ensure user experience and business needs are met. Explain how you balance technical constraints with user-focused design and implementation.

Portfolio Presentation Strategy:

Live Demonstration (15 minutes): Prepare a live demonstration of your most impactful site reliability engineering project, highlighting your problem-solving approach, technical implementation, and user experience focus.
Code Walkthrough (15 minutes): Choose a relevant code sample or project case study and walk the interviewer through your design decisions, architecture choices, and implementation details.
User Experience Showcase (15 minutes): Prepare a user experience showcase that demonstrates your understanding of user needs, business constraints, and technical trade-offs in your project or portfolio.

📌 Application Steps

To apply for this Site Reliability Engineer III position at JPMorgan Chase:

Customize Your Resume (30 minutes): Tailor your resume to highlight your relevant experience with site reliability engineering, cloud infrastructure, observability tools, and CI/CD pipelines. Include specific examples of your problem-solving approach, technical achievements, and user-focused design principles.
Prepare Your Portfolio (60 minutes): Curate a portfolio that showcases your experience with site reliability engineering, cloud infrastructure, and observability tools. Include case studies, project examples, and any relevant certifications or awards.
Research the Company (30 minutes): Familiarize yourself with JPMorgan Chase's mission, values, and culture. Understand the Transfer Agency team's role within the organization and how this position contributes to the team's success.
Prepare for Technical Interviews (120 minutes): Brush up on your technical skills, practice problem-solving exercises, and review your portfolio to ensure you're well-prepared for the technical deep dive and cultural fit interviews.
Submit Your Application (5 minutes): Submit your application through the JPMorgan Chase careers portal, including your resume, portfolio, and any other required documents.

📝 Enhancement Note: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Site Reliability Engineer III