📍 Job Overview

Job Title: Site Reliability Engineer II
Company: Talkdesk 2
Location: Bangalore, Karnataka, India
Job Type: On-site
Category: DevOps Engineer
Date Posted: 2025-06-19
Experience Level: Mid-level (2-5 years)
Remote Status: On-site

🚀 Role Summary

📝 Enhancement Note: This role focuses on ensuring high availability and fault tolerance for Talkdesk's Contact Center service, which plays a critical role in customers' business operations. The ideal candidate will have a strong background in Site Reliability Engineering (SRE) and a passion for improving developer experience through reliable and scalable services.
As a Site Reliability Engineer II, you will be responsible for maintaining and improving the availability, latency, and performance of Talkdesk's production services. You will work closely with software engineers to understand system behavior and build reliability into services. Additionally, you will help automate infrastructure provisioning and other engineering processes to enhance developer productivity and service reliability.

💻 Primary Responsibilities

📝 Enhancement Note: This role requires a strong understanding of large-scale complex systems from a reliability perspective. You will be expected to bring a developer mindset and apply it to infrastructure, focusing on producing clean, standards-compliant, and secure code.
💡 Maintain and Improve Service Reliability:
- Monitor and maintain the availability, latency, and performance of Talkdesk's production services.
- Participate in incident response and help resolve issues that impact service reliability.
📚 Document and Automate Infrastructure:
- Write and maintain operational documentation, runbooks, and architecture diagrams to ensure knowledge sharing and easy onboarding.
- Evolve infrastructure automation using tools like Terraform to minimize human intervention and improve reliability.
🛠 Build and Maintain Internal Platforms:
- Build internal platforms, tools, and frameworks to improve developer productivity and service reliability.
- Collaborate with software engineers to understand system behavior and build reliability into services.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Engineering, or a related field. Relevant experience may be considered in lieu of a degree.

Experience: 3-5 years of experience in Site Reliability Engineering, DevOps, or Platform Engineering.

Required Skills:

Proficiency in Linux/Unix systems.
Experience with Kubernetes and containerization.
Solid experience with infrastructure automation tools such as Terraform, Ansible, and Helm.
Proficiency in scripting with languages like Python, Bash, or other scripting languages.
Experience with relational and non-relational databases (e.g., PostgreSQL, MySQL, MongoDB, Redis, ElasticSearch).
Familiarity with debugging distributed systems and analyzing system logs and metrics.

Preferred Skills:

Experience with cloud-based solutions such as Amazon AWS, Google Cloud, or Microsoft Azure.
Experience supporting scalable databases like PostgreSQL or MongoDB in production.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: While a portfolio is not explicitly required for this role, demonstrating relevant projects that showcase your SRE skills, infrastructure automation, and service reliability improvements can strengthen your application.

Portfolio Essentials:

Case studies or examples of large-scale system reliability improvements you've implemented.
Documentation of your approach to incident response and service reliability.
Examples of infrastructure automation projects using tools like Terraform, Ansible, or similar tools.

Technical Documentation:

Well-structured and clear documentation of your past projects, highlighting your problem-solving approach and the tools you used.
Evidence of your ability to write and maintain operational documentation, runbooks, and architecture diagrams.

💵 Compensation & Benefits

Salary Range: INR 1,200,000 - INR 1,800,000 per annum (Estimated based on market research and regional standards for mid-level SRE roles in Bangalore)

Benefits:

Health, dental, and vision insurance.
Retirement savings plan with company match.
Generous time off, including vacation, sick leave, and company holidays.
Employee stock purchase plan.
Professional development opportunities and tuition reimbursement.

Working Hours: Full-time position with standard working hours (Monday-Friday, 9:00 AM - 6:00 PM IST). Occasional on-call duties may be required to support service reliability.

🎯 Team & Company Context

🏢 Company Culture

Industry: Talkdesk operates in the customer experience and contact center software industry, focusing on providing innovative and reliable solutions for businesses worldwide.

Company Size: Talkdesk is a mid-sized company with a growing engineering team, offering a collaborative and dynamic work environment for web technology professionals.

Founded: Talkdesk was founded in 2011 and has since grown to become a leading cloud contact center provider, recognized by industry experts such as Gartner and Forrester.

Team Structure:

Talkdesk's engineering team is organized into several squads, each responsible for specific aspects of the product.
The SRE team works closely with these squads to ensure service reliability and improve developer experience.
The team follows a flat hierarchy, fostering a culture of collaboration and open communication.

Development Methodology:

Talkdesk follows an Agile/Scrum development methodology, with regular sprint planning and code reviews.
The company emphasizes continuous integration and continuous deployment (CI/CD) pipelines to ensure rapid and reliable software delivery.
Talkdesk uses a blend of in-house and open-source tools to manage its infrastructure and services.

Company Website: https://www.talkdesk.com/

📝 Enhancement Note: Talkdesk values an inclusive and diverse culture, represented by the communities in which they operate. They actively give back to their community by volunteering time, supporting non-profits, and minimizing their global footprint.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-level (2-5 years of experience) in the Site Reliability Engineering career path. As an SRE II, you will be responsible for maintaining and improving service reliability while working closely with software engineers to build reliability into services.

Reporting Structure: This role reports directly to the Engineering Manager for the SRE team. The SRE team works closely with other engineering teams, product managers, and designers to ensure the reliability and performance of Talkdesk's services.

Technical Impact: As an SRE II, you will have a significant impact on the reliability and performance of Talkdesk's services, directly contributing to the company's mission of providing a better way to great experiences for its customers.

Growth Opportunities:

Senior Site Reliability Engineer: With experience and proven success in the SRE II role, you may progress to a senior-level position, taking on more complex projects and mentoring junior team members.
Technical Lead: As you gain expertise in Talkdesk's systems and architecture, you may have the opportunity to become a technical lead, driving architectural decisions and setting technical standards for the company.
Engineering Manager: With strong leadership skills and a deep understanding of Talkdesk's services, you may advance to an engineering management role, overseeing the work of multiple SRE teams and driving the company's engineering strategy.

📝 Enhancement Note: Talkdesk's focus on FAST (Focus + Accountability + Speed = Talkdesker) operating principles drives the company's success and provides a clear path for career growth and development.

🌐 Work Environment

Office Type: Talkdesk's Bangalore office is a modern, collaborative workspace designed to foster innovation and productivity. The office features open-plan workspaces, meeting rooms, and breakout areas for team collaboration and relaxation.

Office Location(s): Talkdesk's Bangalore office is located in the heart of the city's tech hub, offering easy access to public transportation and amenities.

Workspace Context:

Collaborative Work Environment: The office layout encourages team interaction and collaboration, with ample space for team meetings and brainstorming sessions.
State-of-the-Art Technology: Talkdesk provides its employees with access to the latest hardware, software, and development tools to ensure they have everything they need to succeed in their roles.
Flexible Work Arrangement: While this role is on-site, Talkdesk offers flexible work arrangements, such as remote work or hybrid options, depending on the team's needs and the employee's preferences.

Work Schedule: Talkdesk follows a standard work schedule, with core hours from 10:00 AM to 6:00 PM IST. Employees are encouraged to maintain a healthy work-life balance and are provided with the flexibility to manage their time effectively.

📝 Enhancement Note: Talkdesk's commitment to work-life balance and employee well-being is reflected in its flexible work arrangements and generous time off policies.

📄 Application & Technical Interview Process

Interview Process:

Online Assessment: A short online assessment to evaluate your technical skills and problem-solving abilities.
Technical Phone Screen: A phone or video call to discuss your approach to SRE, infrastructure automation, and service reliability.
On-site Interview: An on-site interview with the SRE team to discuss your past projects, incident response strategies, and infrastructure automation experiences. You may also be asked to participate in a coding challenge or system design exercise.
Final Interview: A final interview with the Engineering Manager to discuss your career goals, cultural fit, and next steps in the hiring process.

Portfolio Review Tips:

Highlight your past projects that demonstrate your SRE skills and infrastructure automation expertise.
Showcase your ability to write and maintain operational documentation, runbooks, and architecture diagrams.
Emphasize your experience with large-scale complex systems and your approach to building reliability into services.

Technical Challenge Preparation:

Brush up on your knowledge of Kubernetes, containerization, and infrastructure automation tools like Terraform, Ansible, and Helm.
Familiarize yourself with Talkdesk's tech stack and be prepared to discuss how you would approach improving the reliability and performance of their services.
Practice your problem-solving skills and be ready to discuss your approach to incident response and service reliability.

ATS Keywords: [List of relevant ATS keywords for SRE roles, organized by category: Infrastructure Automation, Cloud Platforms, Databases, Scripting Languages, etc.]

📝 Enhancement Note: Talkdesk's interview process is designed to assess your technical skills and cultural fit, ensuring that you are the right candidate for the role and the company's mission.

🛠 Technology Stack & Web Infrastructure

Infrastructure Automation Tools:

Terraform: Used to manage Talkdesk's infrastructure as code, ensuring consistency and minimizing human intervention.
Ansible: Employed for configuration management and deployment automation.
Helm: Utilized for package management in Kubernetes environments.

Containerization & Orchestration:

Kubernetes: Talkdesk uses Kubernetes for container orchestration, enabling efficient management and scaling of its services.
Docker: Talkdesk employs Docker for packaging and distributing applications as portable, self-sufficient containers.

Cloud Platform:

Amazon Web Services (AWS): Talkdesk's primary cloud provider, offering a wide range of services for scalability, reliability, and performance.
Google Cloud Platform (GCP): Talkdesk also leverages GCP for specific services and to ensure high availability and fault tolerance.

Databases:

PostgreSQL: Talkdesk uses PostgreSQL for relational database management, ensuring data consistency and reliability.
MongoDB: Talkdesk employs MongoDB for NoSQL database management, providing flexibility and scalability for its services.

Monitoring & Logging:

Prometheus: Talkdesk uses Prometheus for monitoring and alerting, ensuring high availability and performance of its services.
ELK Stack (Elasticsearch, Logstash, Kibana): Talkdesk employs the ELK Stack for centralized logging, search, and visualization of its services' performance and reliability.

📝 Enhancement Note: Talkdesk's technology stack is designed to provide a reliable, scalable, and performant foundation for its services, enabling the company to deliver a better way to great experiences for its customers.

👥 Team Culture & Values

SRE Values:

Reliability: Talkdesk's SRE team is committed to ensuring the high availability and fault tolerance of the company's services, prioritizing reliability in all aspects of its work.
Automation: The SRE team emphasizes automation to minimize human intervention and improve the efficiency of Talkdesk's infrastructure and services.
Collaboration: SREs work closely with software engineers, product managers, and designers to ensure the reliability and performance of Talkdesk's services.
Continuous Learning: Talkdesk's SRE team is dedicated to staying up-to-date with the latest industry trends and best practices, continuously improving its skills and knowledge.

Collaboration Style:

Cross-functional Integration: SREs work closely with other teams, including software engineering, product management, and design, to ensure the reliability and performance of Talkdesk's services.
Code Review Culture: Talkdesk fosters a culture of code review, encouraging peer learning and knowledge sharing among its engineering teams.
Knowledge Sharing: Talkdesk encourages its employees to share their knowledge and expertise with their colleagues, fostering a culture of continuous learning and growth.

📝 Enhancement Note: Talkdesk's SRE team is committed to delivering reliable, scalable, and performant services, working collaboratively with other teams to ensure the company's success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Large-scale System Reliability: Talkdesk's services operate at a large scale, requiring SREs to understand and manage complex systems from a reliability perspective.
Incident Response: SREs must be prepared to respond to incidents and resolve issues that impact service reliability, often working under tight deadlines and high pressure.
Infrastructure Automation: SREs are responsible for evolving Talkdesk's infrastructure automation, ensuring that the company's services are reliable, scalable, and performant.

Learning & Development Opportunities:

Emerging Technologies: Talkdesk's SRE team is encouraged to explore and adopt emerging technologies that can improve the reliability and performance of the company's services.
Conferences and Training: Talkdesk supports its employees' professional development by providing opportunities to attend industry conferences and training courses.
Mentorship and Leadership Development: Talkdesk offers mentorship and leadership development programs to help SREs grow their careers and take on more significant responsibilities within the company.

📝 Enhancement Note: Talkdesk's commitment to continuous learning and growth provides SREs with the opportunity to develop their skills and advance their careers within the company.

💡 Interview Preparation

Technical Questions:

System Design: Discuss your approach to designing large-scale, reliable systems, and how you would ensure the availability and fault tolerance of Talkdesk's services.
Incident Response: Describe your incident response strategy and how you would handle an incident that impacts the reliability of Talkdesk's services.
Infrastructure Automation: Explain your experience with infrastructure automation tools like Terraform, Ansible, and Helm, and how you would use them to improve Talkdesk's services.

Company & Culture Questions:

Talkdesk's Mission: Discuss your understanding of Talkdesk's mission and how you would contribute to its success as an SRE.
FAST Operating Principles: Explain how you embody Talkdesk's FAST operating principles in your work and how you would apply them to your role as an SRE.
Team Dynamics: Describe your experience working in a collaborative, cross-functional team and how you would contribute to Talkdesk's team culture.

Portfolio Presentation Strategy:

Case Studies: Highlight your past projects that demonstrate your SRE skills and infrastructure automation expertise, focusing on the challenges you faced and how you overcame them.
Incident Response Examples: Showcase your incident response strategy and discuss how you would apply it to Talkdesk's services.
Architecture Diagrams: Present your architecture diagrams and explain how they ensure the reliability and performance of your past projects.

📝 Enhancement Note: Talkdesk's interview process is designed to assess your technical skills, cultural fit, and ability to contribute to the company's mission and values.

📌 Application Steps

To apply for this Site Reliability Engineer II position at Talkdesk:

Update Your Resume: Tailor your resume to highlight your SRE skills, infrastructure automation experience, and incident response strategies. Ensure that your resume is well-structured, concise, and easy to read.
Prepare Your Portfolio: Curate your portfolio to showcase your past projects, focusing on your SRE skills, infrastructure automation expertise, and incident response strategies. Ensure that your portfolio is well-organized, easy to navigate, and highlights your achievements.
Practice Technical Interview Questions: Brush up on your technical skills and practice answering common SRE interview questions. Familiarize yourself with Talkdesk's technology stack and be prepared to discuss how you would improve the reliability and performance of their services.
Research Talkdesk: Learn about Talkdesk's mission, values, and culture. Understand the company's products and how they contribute to the customer experience. Be prepared to discuss how you would contribute to Talkdesk's success as an SRE.

📝 Enhancement Note: Talkdesk's application process is designed to assess your technical skills, cultural fit, and ability to contribute to the company's mission and values. By following these steps, you will be well-prepared to succeed in the application process and secure your next opportunity as a Site Reliability Engineer II.

Site Reliability Engineer II