📍 Job Overview

Job Title: Site Reliability Engineer II
Company: Guidewire Software
Location: Ireland - Remote
Job Type: Full-Time
Category: DevOps Engineer
Date Posted: 2025-08-01
Experience Level: 0-2 years
Remote Status: On-site (Remote for Ireland)

🚀 Role Summary

Key Responsibilities: Ensure high service availability, coordinate incident resolution, collaborate with development teams to improve service architecture, implement automation, and enhance incident management lifecycle.
Key Skills: Continuous deployment, cloud services, Kubernetes, Docker, AWS/Azure, Python, scripting, monitoring tools, problem-solving, and collaboration.

📝 Enhancement Note: This role focuses on maintaining and improving the reliability of cloud services and platforms, requiring a strong background in cloud technologies, automation, and incident management.

💻 Primary Responsibilities

Ensure 24x7 Production Environment: Maintain high service availability and respond to critical alerts.
Coordinate Incident Resolution: Collaborate with engineering teams to troubleshoot and resolve issues.
Define and Implement Service Architecture Improvements: Work with development teams to enhance service architecture and reliability.
Implement Automation and Orchestration: Automate cloud service operations and deployments to improve efficiency and reliability.
Enhance Incident Management Lifecycle: Identify, mitigate, and learn from reliability risks to continuously improve incident management.

📝 Enhancement Note: This role requires a strong focus on incident management, automation, and collaboration with development teams to drive continuous improvement in service reliability.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. Relevant experience may be considered in lieu of a degree.

Experience: 0-2 years of experience in Site Reliability Engineering or a related role.

Required Skills:

Experience in continuous deployment of cloud services.
Basic knowledge of tools like Jenkins, GitLab CI, GitHub Actions.
Comfortable working with Kubernetes and Docker containers.
Knowledge of capacity and scalability of cloud resources.
Familiarity with AWS/Azure.
Programming skills in Python or scripting languages to build tooling for self-service automation.
Experience with monitoring tools like Datadog, Elasticsearch, Kibana.
Good problem-solving and analytical skills to troubleshoot issues in complex multi-tier environments.

Preferred Skills:

Experience with on-call rotations and providing weekend support.
Familiarity with Guidewire products or similar enterprise software.
Knowledge of Chaos Engineering principles.

📝 Enhancement Note: While the role requires 0-2 years of experience, the required skills indicate a need for a strong foundation in cloud technologies, automation, and incident management.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in cloud service deployment, monitoring, and automation.
Showcase problem-solving skills through case studies of incident resolution and service improvement.
Highlight any experience with Kubernetes, Docker, AWS/Azure, and monitoring tools.

Technical Documentation:

Document your approach to incident management, including incident response processes, post-mortems, and lessons learned.
Provide examples of automation scripts or tools you've developed to improve service reliability.
Include any relevant certifications or training in cloud technologies, Site Reliability Engineering, or related fields.

📝 Enhancement Note: As this role focuses on incident management and automation, your portfolio should emphasize these aspects, demonstrating your ability to maintain and improve service reliability in a complex environment.

💵 Compensation & Benefits

Salary Range: €60,000 - €80,000 per year (Based on market research for Site Reliability Engineer roles in Ireland with 0-2 years of experience)

Benefits:

Competitive benefits package, including health insurance and retirement plans.
Employee stock purchase plan.
Flexible work arrangements, including remote work for Ireland-based employees.
Opportunities for professional development and career growth.

Working Hours: Full-time, with on-call rotations and weekend support requirements.

📝 Enhancement Note: The salary range is estimated based on market research for Site Reliability Engineer roles in Ireland with 0-2 years of experience. Benefits and working hours are based on the information provided in the job listing.

🎯 Team & Company Context

🏢 Company Culture

Industry: Enterprise software, specifically Property & Casualty (P&C) insurance.

Company Size: Medium to large (540+ customers worldwide, with 1,600+ successful projects)

Founded: 2000

Team Structure:

The SRE Data Platform team is responsible for supporting Guidewire Cloud Data Platform products.
The team operates on an on-call rotation to respond to critical data streaming alerts and ensures high availability.
They also provide weekend on-call support on a rotational basis to maintain continuous coverage and platform stability.

Development Methodology:

Agile/Scrum methodologies for development teams.
Collaborative approach between SRE and development teams to define, design, deploy, and troubleshoot cloud services.

Company Website: www.guidewire.com

📝 Enhancement Note: Guidewire is a well-established company in the enterprise software industry, focusing on P&C insurance. The SRE team works closely with development teams to ensure the reliability and performance of cloud services.

📈 Career & Growth Analysis

Web Technology Career Level: Junior Site Reliability Engineer (II)

Reporting Structure: Reports directly to the Manager, SRE Data Platform.

Technical Impact: Responsible for ensuring the reliability, performance, and scalability of Guidewire's Data Platform services. Collaborates with development teams to define and implement service architecture improvements.

Growth Opportunities:

Gain experience in a highly collaborative environment, working with cutting-edge technologies.
Develop expertise in incident management, automation, and cloud services.
Opportunities for professional development and career growth within the SRE team or broader organization.

📝 Enhancement Note: This role offers opportunities for growth in incident management, automation, and cloud services, as well as potential career progression within the SRE team or broader organization.

🌐 Work Environment

Office Type: Remote (Ireland) with on-site requirements for on-call rotations and weekend support.

Office Location(s): Ireland - Remote

Workspace Context:

Remote work environment with regular virtual team meetings and collaboration tools.
On-site requirements for on-call rotations and weekend support, with access to necessary hardware and software.
Collaborative work environment, with opportunities to work with diverse teams across the organization.

Work Schedule: Full-time, with on-call rotations and weekend support requirements.

📝 Enhancement Note: This role requires a balance of remote work and on-site presence for on-call rotations and weekend support. The work environment is collaborative, with opportunities to work with diverse teams across the organization.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief conversation to discuss your experience and fit for the role.
Technical Deep Dive: A detailed discussion of your experience with cloud services, incident management, and automation. Expect questions about your approach to troubleshooting, automation, and service improvement.
Cultural Fit Interview: A conversation with team members to assess your fit within the team and organization.
Final Interview: A discussion with the hiring manager to review your qualifications and answer any remaining questions.

Portfolio Review Tips:

Highlight your experience with cloud services, incident management, and automation.
Include case studies of incident resolution and service improvement, demonstrating your problem-solving skills.
Showcase any relevant certifications or training in cloud technologies, Site Reliability Engineering, or related fields.

Technical Challenge Preparation:

Brush up on your knowledge of cloud services, Kubernetes, Docker, AWS/Azure, and monitoring tools.
Prepare for questions about incident management, automation, and service improvement.
Familiarize yourself with Guidewire products and the enterprise software industry.

ATS Keywords:

Cloud Services: AWS, Azure, GCP, cloud architecture, cloud deployment, cloud migration
Site Reliability Engineering: incident management, on-call rotation, monitoring, automation, chaos engineering
Tools: Kubernetes, Docker, Jenkins, GitLab CI, GitHub Actions, Datadog, Elasticsearch, Kibana
Programming Languages: Python, scripting languages (Bash, PowerShell, etc.)
Problem-Solving: troubleshooting, root cause analysis, post-mortem, service improvement
Collaboration: teamwork, cross-functional collaboration, stakeholder communication

📝 Enhancement Note: The interview process focuses on assessing your experience with cloud services, incident management, and automation. Prepare for technical deep dives, cultural fit interviews, and final interviews with the hiring manager.

🛠 Technology Stack & Web Infrastructure

Cloud Platforms:

AWS (preferred)
Azure

Containerization & Orchestration:

Kubernetes
Docker

Monitoring Tools:

Datadog (preferred)
Elasticsearch
Kibana

Automation Tools:

Jenkins
GitLab CI
GitHub Actions

Programming Languages:

Python (preferred)
Scripting languages (Bash, PowerShell, etc.)

📝 Enhancement Note: This role requires experience with cloud platforms (AWS/Azure), containerization (Kubernetes/Docker), monitoring tools (Datadog/Elasticsearch/Kibana), and automation tools (Jenkins/GitLab CI/GitHub Actions). Familiarity with Python and scripting languages is also required.

👥 Team Culture & Values

Site Reliability Engineering Values:

Reliability: Focus on ensuring high service availability and minimizing downtime.
Automation: Emphasis on automating manual processes to improve efficiency and reliability.
Collaboration: Work closely with development teams to define, design, deploy, and troubleshoot cloud services.
Continuous Learning: Stay up-to-date with the latest cloud technologies, best practices, and industry trends.

Collaboration Style:

Cross-functional collaboration with development teams to define and implement service architecture improvements.
Regular team meetings and communication to ensure high service availability and incident resolution.
Knowledge sharing and mentoring to improve the skills and expertise of the team.

📝 Enhancement Note: The Site Reliability Engineering team at Guidewire values reliability, automation, collaboration, and continuous learning. The team works closely with development teams to ensure the reliability and performance of cloud services.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Maintaining high service availability in a complex, multi-tier environment.
Troubleshooting and resolving issues in a dynamic, cloud-based infrastructure.
Implementing automation and orchestration to improve efficiency and reliability.
Enhancing incident management lifecycle to identify, mitigate, and learn from reliability risks.
Staying up-to-date with the latest cloud technologies, best practices, and industry trends.

Learning & Development Opportunities:

Gain experience in a highly collaborative environment, working with cutting-edge technologies.
Develop expertise in incident management, automation, and cloud services.
Opportunities for professional development and career growth within the SRE team or broader organization.
Attend relevant conferences, obtain certifications, and engage with industry communities to expand your knowledge and skills.

📝 Enhancement Note: This role presents technical challenges in maintaining high service availability, troubleshooting issues, implementing automation, and enhancing incident management. It also offers learning and development opportunities through collaboration with diverse teams, professional development, and engagement with industry communities.

💡 Interview Preparation

Technical Questions:

Cloud Services: Describe your experience with cloud services, including deployment, monitoring, and automation. How have you ensured high service availability in the past?
Incident Management: Walk us through your approach to incident management, including incident response processes, post-mortems, and lessons learned. Provide examples of incidents you've managed and the outcomes.
Automation: Discuss your experience with automation tools like Jenkins, GitLab CI, or GitHub Actions. How have you used automation to improve service reliability and efficiency?
Problem-Solving: Describe a complex technical challenge you've faced and how you approached troubleshooting and resolution. What was the outcome, and what did you learn from the experience?

Company & Culture Questions:

Guidewire Products: What do you know about Guidewire products, and how do you think your experience can contribute to their success?
Enterprise Software Industry: How do you stay up-to-date with the latest trends and best practices in the enterprise software industry?
Team Dynamics: Describe your experience working in a collaborative, cross-functional team environment. How do you approach communication and stakeholder management?

Portfolio Presentation Strategy:

Highlight your experience with cloud services, incident management, and automation through case studies and examples.
Showcase any relevant certifications or training in cloud technologies, Site Reliability Engineering, or related fields.
Prepare a live demo or walkthrough of your portfolio, emphasizing your problem-solving skills and approach to service improvement.

📝 Enhancement Note: The interview process focuses on assessing your experience with cloud services, incident management, and automation. Prepare for technical deep divives, company and culture questions, and portfolio presentation strategies that emphasize your problem-solving skills and approach to service improvement.

📌 Application Steps

To apply for this Site Reliability Engineer II position at Guidewire Software:

Submit your application through the application link.
Customize your resume and portfolio to highlight your experience with cloud services, incident management, and automation.
Prepare for the interview process by reviewing the technical and company-specific questions outlined above.
Research Guidewire products and the enterprise software industry to demonstrate your understanding and fit for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions for Site Reliability Engineer roles. All details should be verified directly with the hiring organization before making application decisions.

Site Reliability Engineer II