📍 Job Overview

Job Title: Site Reliability Engineer (f/m/x)
Company: Deutsche Bank
Location: Bucharest, Bucureşti, Romania
Job Type: Full-Time
Category: DevOps Engineer, System Administrator
Date Posted: 2025-06-19
Experience Level: Mid-Senior level (2-5 years)
Remote Status: Hybrid

🚀 Role Summary

Key Responsibilities: Enable and support the Software Development Life Cycle (SDLC) tooling to modernize the Bank’s software development practices, reduce risk, and improve efficiency.
Key Technologies: Developer Tools (Jira, Confluence, Bitbucket, TeamCity, Artifactory, Udeploy), Observability Tools (Prometheus, Grafana), Scripting Languages (Python, Go, Bash).
Key Skills: Customer support, automation, problem-solving, collaboration.

📝 Enhancement Note: This role focuses on implementing Site Reliability Engineering (SRE) practices to reduce manual toil and improve operational reliability. The ideal candidate will have a strong background in L2 & L3 support roles and experience with observability solutions.

💻 Primary Responsibilities

Manage Customer Tickets & Outage Resolution: Handle daily operational tasks, including managing customer tickets and providing outage resolution. Agree on actions to reduce the likelihood of future failures.
Ensure Application Stability & Reliability: Work closely with application teams to ensure stable, well-monitored applications that are resilient to faults. Set up and maintain monitoring tools like Prometheus and Grafana.
Track Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs): Keep track of these metrics to ensure appropriate levels of application stability and reliability goals are achieved.
Identify & Implement Automation Opportunities: Identify opportunities for automation and self-service capabilities and implement them to eliminate toil for both application teams and the SRE team.

📝 Enhancement Note: The primary focus of this role is to drive automation-first practices, reduce manual toil, and improve operational reliability. The candidate should be comfortable working in a global team and have strong communication skills.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. Relevant work experience may be considered in lieu of a degree.

Experience: Proven experience in L2 & L3 support roles, with a strong background in implementing observability solutions using industry-standard tools.

Required Skills:

Experience in implementing observability solutions using tools like Prometheus, Grafana, or New Relic.
Proven experience as an enterprise-level administrator of Developer Tools (Jira, Confluence, Bitbucket, TeamCity, Artifactory, Udeploy) with a large user base.
Customer-oriented mindset with experience in L2 & L3 support roles.
Working knowledge of scripting languages such as Python, Go, Bash, or similar.

Preferred Skills:

Experience working in a global team and collaborating with remote teams.
Familiarity with cloud platforms (AWS, GCP, Azure) and containerization technologies (Docker, Kubernetes).
Knowledge of infrastructure as code (IaC) tools like Terraform or CloudFormation.

📝 Enhancement Note: While scripting skills are not explicitly required, they are highly preferred to help automate tasks and improve operational efficiency.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in managing customer tickets and providing outage resolution.
Showcase projects where you have implemented observability solutions to improve application stability and reliability.
Highlight automation projects that have reduced manual toil and improved operational efficiency.

Technical Documentation:

Provide detailed documentation of your projects, including the tools used, the challenges faced, and the solutions implemented.
Include any relevant metrics or data that demonstrate the impact of your work on application stability and reliability.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Bucharest, Romania, is approximately 30,000 - 50,000 RON per year (gross), depending on experience and qualifications. This estimate is based on market research and regional salary standards for mid-senior level DevOps and System Administrator roles.

Benefits:

Private healthcare and life insurance with premium benefits for you and discounts for your loved ones.
Retailer discounts, cultural activities, CSR events, employee sport clubs, workshops, and more.

Working Hours: Full-time position with standard working hours (40 hours per week). Flexible work-from-home options are available.

📝 Enhancement Note: The salary range provided is an estimate based on market research and may vary depending on the candidate's qualifications and experience. The benefits listed are based on the information provided in the job listing and may be subject to change.

🎯 Team & Company Context

🏢 Company Culture

Industry: Deutsche Bank is a global investment bank with a strong presence in Europe, the Americas, and Asia. The company operates in the financial services industry, providing a wide range of banking, investment, and wealth management services to clients worldwide.

Company Size: Deutsche Bank employs over 90,000 people in more than 60 countries. The Bucharest Technology Centre (BEX) is one of the bank's global technology hubs, with a team of over 2,000 technology professionals.

Founded: Deutsche Bank was founded in 1870 and has a rich history of innovation and leadership in the financial services industry.

Team Structure:

The TDI Engineering Platforms and Practices team is responsible for enabling enterprise governance for the development process within Deutsche Bank.
The team works closely with application teams to ensure stable, well-monitored applications that are resilient to faults.
The team is global and collaborative, with a strong focus on continuous learning, knowledge-sharing, and technical skill development.

Development Methodology:

The team follows Agile methodologies, with a focus on iterative development, continuous integration, and continuous deployment.
The team uses tools like Jira, Confluence, Bitbucket, TeamCity, and Artifactory to manage projects and collaborate with stakeholders.
The team is committed to driving automation-first practices and reducing manual toil.

Company Website: https://www.deutsche-bank.com/

📝 Enhancement Note: Deutsche Bank is a global financial services company with a strong commitment to technology and innovation. The Bucharest Technology Centre (BEX) plays a crucial role in the bank's technology transformation and offers a dynamic work environment for technology professionals.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-senior level, focusing on implementing Site Reliability Engineering (SRE) practices to improve operational reliability and reduce manual toil. The ideal candidate will have a strong background in L2 & L3 support roles and experience with observability solutions.

Reporting Structure: The Site Reliability Engineer will report directly to the Engineering Manager for TDI Engineering Platforms and Practices. The team works closely with application teams and other technology teams within Deutsche Bank.

Technical Impact: The Site Reliability Engineer will have a significant impact on the bank's software development practices, driving automation-first practices and improving operational reliability. The role will work closely with application teams to ensure stable, well-monitored applications that are resilient to faults.

Growth Opportunities:

Technical Growth: The role offers opportunities for continuous learning and skill development in areas such as automation, observability, and cloud technologies.
Leadership Growth: As the team grows and evolves, there may be opportunities for the candidate to take on more leadership responsibilities, mentoring junior team members, and driving technical decision-making.
Career Progression: With experience and proven success in the role, the candidate may have the opportunity to progress to more senior roles within the TDI Engineering Platforms and Practices team or other technology teams within Deutsche Bank.

📝 Enhancement Note: This role offers significant opportunities for technical growth and career progression within Deutsche Bank's global technology organization. The ideal candidate will be a strong problem-solver with a customer-oriented mindset and a passion for driving operational excellence.

🌐 Work Environment

Office Type: The Bucharest Technology Centre (BEX) offers a modern, collaborative work environment with flexible work-from-home options. The office is designed to boost creativity and facilitate team collaboration.

Office Location(s): The BEX office is located in Bucharest, Romania, with a team of over 2,000 technology professionals.

Workspace Context:

Collaborative Workspace: The office features open-plan workspaces, collaborative areas, and relaxation spaces to encourage teamwork and innovation.
Technical Infrastructure: The office is equipped with state-of-the-art technology infrastructure, including high-speed internet, powerful workstations, and multiple monitors.
Cross-Functional Collaboration: The team works closely with application teams and other technology teams within Deutsche Bank, fostering a culture of collaboration and knowledge-sharing.

Work Schedule: Full-time position with standard working hours (40 hours per week). Flexible work-from-home options are available, with a hybrid work arrangement that balances remote work and on-site collaboration.

📝 Enhancement Note: The Bucharest Technology Centre (BEX) offers a dynamic, collaborative work environment that fosters innovation and continuous learning. The team works closely with application teams and other technology teams within Deutsche Bank to drive operational excellence and improve software development practices.

📄 Application & Technical Interview Process

Interview Process:

Online Assessment: A short online assessment to evaluate your technical skills and problem-solving abilities.
Technical Phone Screen: A phone or video call to discuss your technical background, experience, and motivations for the role.
On-Site Interview: An on-site interview at the Bucharest Technology Centre (BEX) to meet the team, discuss the role in more detail, and complete a technical challenge.
Final Decision: A final decision will be made based on your technical skills, cultural fit, and alignment with the team's goals and objectives.

Portfolio Review Tips:

Highlight your experience in managing customer tickets and providing outage resolution.
Showcase projects where you have implemented observability solutions to improve application stability and reliability.
Demonstrate your ability to automate tasks and reduce manual toil, with a focus on driving operational excellence.

Technical Challenge Preparation:

Familiarize yourself with the tools and technologies used by Deutsche Bank, including Jira, Confluence, Bitbucket, TeamCity, Artifactory, Prometheus, and Grafana.
Brush up on your scripting skills, with a focus on Python, Go, or Bash.
Prepare for questions about your experience in L2 & L3 support roles and your approach to driving automation-first practices.

ATS Keywords: Site Reliability Engineering, SDLC Tooling, Automation, Observability Solutions, Customer Support, Developer Tools, Monitoring Tools, Scripting, Collaboration, Problem Solving, Agile Methodologies, Cloud Technologies, Containerization, Infrastructure as Code.

📝 Enhancement Note: The interview process for this role is designed to evaluate your technical skills, problem-solving abilities, and cultural fit. The ideal candidate will have a strong background in L2 & L3 support roles and experience with observability solutions, with a passion for driving operational excellence and improving software development practices.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable for this role.

Backend & Server Technologies:

Developer Tools: Jira, Confluence, Bitbucket, TeamCity, Artifactory, Udeploy.
Observability Tools: Prometheus, Grafana.
Scripting Languages: Python, Go, Bash.

Development & DevOps Tools:

Version Control: Git.
Continuous Integration/Continuous Deployment (CI/CD): Jenkins, GitLab CI/CD.
Infrastructure as Code (IaC): Terraform, CloudFormation.
Containerization: Docker, Kubernetes.
Cloud Platforms: AWS, GCP, Azure.

📝 Enhancement Note: The technology stack for this role is focused on developer tools, observability solutions, and automation. The ideal candidate will have experience with these tools and a strong background in L2 & L3 support roles.

👥 Team Culture & Values

Web Development Values:

Customer-Oriented: Focus on understanding and addressing customer needs to ensure high levels of satisfaction and trust.
Collaborative: Work closely with application teams and other technology teams within Deutsche Bank to drive operational excellence and improve software development practices.
Innovative: Embrace a culture of continuous learning and experimentation to drive operational excellence and improve software development practices.
Quality-Focused: Ensure high standards of quality and reliability in all aspects of the role, with a focus on driving automation-first practices and reducing manual toil.

Collaboration Style:

Cross-Functional: Work closely with application teams and other technology teams within Deutsche Bank to drive operational excellence and improve software development practices.
Knowledge-Sharing: Foster a culture of knowledge-sharing and continuous learning, with a focus on driving operational excellence and improving software development practices.
Mentoring: Provide guidance and support to junior team members, helping them to develop their skills and advance their careers.

📝 Enhancement Note: The team culture at Deutsche Bank is focused on collaboration, innovation, and continuous learning. The ideal candidate will be a strong problem-solver with a customer-oriented mindset and a passion for driving operational excellence.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Observability Solutions: Implement and maintain observability solutions using tools like Prometheus and Grafana to improve application stability and reliability.
Automation: Identify and implement automation opportunities to reduce manual toil and improve operational efficiency.
Customer Support: Manage customer tickets and provide outage resolution, with a focus on driving operational excellence and improving customer satisfaction.
Cloud Migration: As the team continues to migrate applications to the cloud, there will be opportunities to gain experience with cloud platforms and containerization technologies.

Learning & Development Opportunities:

Technical Training: Deutsche Bank offers a range of technical training opportunities to help you develop your skills and advance your career.
Conferences & Events: Attend industry conferences and events to stay up-to-date with the latest trends and best practices in Site Reliability Engineering and software development.
Mentoring: Work with experienced team members to gain insights into best practices and develop your skills in areas such as automation, observability, and cloud technologies.

📝 Enhancement Note: This role offers significant opportunities for technical growth and career progression within Deutsche Bank's global technology organization. The ideal candidate will be a strong problem-solver with a customer-oriented mindset and a passion for driving operational excellence.

💡 Interview Preparation

Technical Questions:

Observability Solutions: Describe your experience implementing and maintaining observability solutions using tools like Prometheus and Grafana. How have you used these tools to improve application stability and reliability?
Automation: How have you identified and implemented automation opportunities in previous roles? What tools and technologies have you used to automate tasks and reduce manual toil?
Customer Support: How have you managed customer tickets and provided outage resolution in previous roles? What strategies have you used to drive operational excellence and improve customer satisfaction?
Cloud Migration: How have you approached migrating applications to the cloud? What challenges have you faced, and how have you overcome them?

Company & Culture Questions:

Team Dynamics: How do you approach working in a global team with remote team members? What strategies have you used to foster collaboration and knowledge-sharing?
Agile Methodologies: How have you worked within Agile methodologies in previous roles? What challenges have you faced, and how have you overcome them?
Customer Focus: How do you ensure that your work aligns with customer needs and expectations? What strategies have you used to gather and act on customer feedback?

Portfolio Presentation Strategy:

Customer Ticket Management: Highlight your experience in managing customer tickets and providing outage resolution. Include examples of how you have driven operational excellence and improved customer satisfaction.
Observability Solutions: Showcase your experience implementing and maintaining observability solutions using tools like Prometheus and Grafana. Include examples of how you have used these tools to improve application stability and reliability.
Automation: Demonstrate your ability to automate tasks and reduce manual toil, with a focus on driving operational excellence. Include examples of the tools and technologies you have used to automate tasks and improve operational efficiency.

📝 Enhancement Note: The interview process for this role is designed to evaluate your technical skills, problem-solving abilities, and cultural fit. The ideal candidate will have a strong background in L2 & L3 support roles and experience with observability solutions, with a passion for driving operational excellence and improving software development practices.

📌 Application Steps

To apply for this Site Reliability Engineer (f/m/x) position at Deutsche Bank:

Customize Your Portfolio: Highlight your experience in managing customer tickets, implementing observability solutions, and automating tasks to reduce manual toil. Include live demos and responsive examples to showcase your technical skills and problem-solving abilities.
Optimize Your Resume: Tailor your resume to emphasize your relevant experience in L2 & L3 support roles, observability solutions, and automation. Highlight your technical skills and problem-solving abilities, with a focus on driving operational excellence and improving software development practices.
Prepare for Technical Challenges: Familiarize yourself with the tools and technologies used by Deutsche Bank, including Jira, Confluence, Bitbucket, TeamCity, Artifactory, Prometheus, and Grafana. Brush up on your scripting skills, with a focus on Python, Go, or Bash. Prepare for questions about your experience in L2 & L3 support roles and your approach to driving automation-first practices.
Research the Company: Learn about Deutsche Bank's global technology organization and the Bucharest Technology Centre (BEX). Understand the company's commitment to technology and innovation, and how this role fits into the broader technology transformation strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Site Reliability Engineer (f/m/x)