Site Reliability Engineer - Digital Pay Team

📍 Job Overview

• Job Title: Site Reliability Engineer - Digital Pay Team
• Company: Thomson Reuters
• Location: Mexico City, Ciudad de México, Mexico
• Job Type: Hybrid (2-3 days in the office)
• Category: DevOps, Infrastructure
• Date Posted: 2025-06-20
• Experience Level: 2-5 years
• Remote Status: On-site/Hybrid

🚀 Role Summary

• Key Responsibilities: Ensure reliable infrastructure and application operations, collaborate with stakeholders, drive service improvement, and maintain compliance.
• Key Technologies: Global Unison, .NET, Oracle CPQ, Payment Authorization Encryption & Tokenization, Java, Oracle DB, MSSQL, AWS cloud services, and more.

💻 Primary Responsibilities

🔧 Day-to-Day Operations & Incident Management

• Deliver reliable infrastructure and application operations according to business expectations.
• Manage ongoing incident detection and resolution, ensuring minimal impact on users and services.
• Collaborate with application development teams to deliver operational readiness for new applications and features.

📈 Service Improvement & Innovation

• Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
• Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values.

🤝 Stakeholder Collaboration & Communication

• Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
• Effectively articulate complex problems, concepts, and solutions to varied audiences.

🔒 Compliance & Security

• Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
• Ensure documentation, processes, and procedures are updated regularly.

🎓 Skills & Qualifications

🎓 Education & Experience

• Education: Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred.
• Experience: 3+ years in software development and/or technology infrastructure and operations.

🛠 Required Skills

• Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
• Experience in supporting applications built on modern application architecture and cloud infrastructure, with proficiency in Global Unison, .NET, Oracle CPQ, Payment Authorization Encryption & Tokenization, Java, Oracle DB, MSSQL, AWS cloud services, and more.
• Broad understanding of the technologies used to build and operate distributed application systems, including experience managing data center systems/infrastructure.
• Strong customer service, problem-solving, organizational, and conflict management skills.
• Strong IT Service Management and standards experience.
• Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
• Proven ability to learn new technologies quickly.
• Hands-on experience with programming and scripting languages.

🌟 Preferred Skills

• ITIL Certification.
• Experience with change management and release management processes.
• Familiarity with Agile methodologies and DevOps practices.

📊 Web Portfolio & Project Requirements

💻 Technical Portfolio Essentials

• Demonstrate your ability to manage and monitor complex systems and infrastructure.
• Showcase your experience with incident management, problem management, and application life cycle management.
• Highlight your proficiency in relevant technologies, such as Global Unison, .NET, Oracle CPQ, Java, Oracle DB, MSSQL, and AWS cloud services.
• Include examples of your scripting and automation skills.

📚 Technical Documentation

• Provide documentation for your projects, including code comments, version control, and deployment processes.
• Include any relevant certifications or training that showcase your skills and commitment to continuous learning.

💵 Compensation & Benefits

💰 Salary Range

• Region: Mexico City, Ciudad de México, Mexico
• Experience Level: 2-5 years
• Estimated Salary: MXN 120,000 - 180,000 per year (Based on market research and regional adjustments for web development and infrastructure roles)

🎁 Benefits

• Hybrid work model (2-3 days in the office)
• Flexible vacation and two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings and tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing

🎯 Team & Company Context

🏢 Company Culture

• Industry: Information services and technology
• Company Size: Large (26,000+ employees)
• Founded: 1985
• Team Structure: Large, global teams with cross-functional collaboration between technology, business, and product teams.
• Development Methodology: Agile/Scrum methodologies, with a focus on continuous improvement and innovation.

📈 Career & Growth Analysis

• Web Technology Career Level: Mid-level to senior, with opportunities for technical leadership and architecture decision-making.
• Reporting Structure: Part of a larger global team, reporting to a manager or senior manager within the Commercial Engineering department.
• Technical Impact: Significant impact on the reliability, performance, and security of critical applications and infrastructure.

🌐 Work Environment

• Office Type: Modern, collaborative workspace with access to multiple monitors and testing devices.
• Office Location(s): Mexico City, with additional global locations.
• Workspace Context: Collaborative workspace with opportunities for knowledge sharing, technical mentoring, and continuous learning.
• Work Schedule: Flexible work arrangements, including work from anywhere for up to 8 weeks per year.

📄 Application & Technical Interview Process

📝 Interview Process

1. Online Assessment: Technical assessment focusing on problem-solving, coding, and system design skills.
2. Technical Deep Dive: In-depth discussion of your technical skills, experience, and portfolio.
3. Behavioral & Cultural Fit: Assessment of your cultural fit, communication skills, and alignment with the company's core values.
4. Final Evaluation: Review of your overall fit for the role, with a focus on your technical impact and potential for growth.

💡 Interview Preparation

💻 Technical Questions

• Brush up on your understanding of ITIL processes, incident management, and problem management.
• Review your experience with relevant technologies, such as Global Unison, .NET, Oracle CPQ, Java, Oracle DB, MSSQL, and AWS cloud services.
• Practice problem-solving and coding exercises, focusing on system design and architecture.

📚 Company & Culture Questions

• Research Thomson Reuters' industry, company culture, and values.
• Prepare questions about the team, development methodologies, and growth opportunities.

📚 Portfolio Presentation Strategy

• Highlight your experience with incident management, problem management, and application life cycle management.
• Showcase your proficiency in relevant technologies and scripting/automation skills.
• Include examples of your technical documentation, code quality, and deployment processes.

📌 Application Steps

1. Submit your application through the application link.
2. Tailor your resume to highlight your relevant experience and skills for the Site Reliability Engineer role.
3. Prepare a technical portfolio showcasing your incident management, problem management, and application life cycle management experience, as well as your proficiency in relevant technologies.
4. Research Thomson Reuters' company culture, values, and development methodologies to prepare for your interviews.
5. Practice problem-solving and coding exercises, focusing on system design and architecture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/infrastructure industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.