Site Reliability Engineer - Digital Pay Team at Thomson Reuters

📍 Job Overview

Job Title: Site Reliability Engineer - Digital Pay Team
Company: Thomson Reuters
Location: Mexico City, Mexico
Job Type: Hybrid (2 days on-site)
Category: DevOps, Site Reliability Engineering
Date Posted: June 19, 2025
Experience Level: Mid-level (3+ years)
Remote Status: On-site with hybrid flexibility

🚀 Role Summary

Ensure reliable operations and support for a portfolio of applications and infrastructure
Collaborate with development teams to deliver operational readiness for new applications and features
Drive continual service improvement and innovation in productivity, software quality, and reliability
Partner with stakeholders to define roadmaps and meet/exceed SLAs
Participate in complex initiatives and maintain compliance with internal and external standards

📝 Enhancement Note: This role focuses on managing day-to-day operations, incident resolution, and change implementation for a diverse set of applications and infrastructure. It requires strong collaboration skills and a deep understanding of ITIL processes and modern application architecture.

💻 Primary Responsibilities

Application Support & Incident Management: Monitor, analyze, and resolve incidents for a portfolio of applications and infrastructure, ensuring minimal impact on business operations
Change Planning & Implementation: Collaborate with stakeholders to plan and implement changes, minimizing risk and ensuring successful deployment
Compliance & Operational Health Management: Maintain compliance with internal and external standards, and monitor operational health metrics to ensure optimal performance
Stakeholder Collaboration: Work with business teams, product owners, and project management to define roadmaps and drive departmental goals
Continuous Learning & Improvement: Stay up-to-date with emerging technologies and best practices, and contribute to the strategy and improvement of department processes

📝 Enhancement Note: This role requires a strong focus on incident management, problem-solving, and stakeholder communication. It also involves driving continual service improvement and innovation in productivity, software quality, and reliability.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science or a related technical field (or equivalent experience)

Experience: 3+ years in software development and/or technology infrastructure and operations

Required Skills:

Proven experience in supporting applications built on modern application architecture and cloud infrastructure
Thorough understanding of ITIL processes (incident, problem, application life cycle, operational health management)
Strong customer service, problem-solving, organizational, and conflict management skills
Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills
Hands-on experience with programming and scripting languages
Comfortable working in a fast-paced environment and motivated by complex technical and business challenges

Preferred Skills:

ITIL Certification
Experience with Global Unison, .NET, Oracle CPQ, Payment Authorization Encryption & Tokenization, Java, Oracle DB, MSSQL, and AWS cloud services
Familiarity with data center systems/infrastructure management

📝 Enhancement Note: This role requires a strong foundation in ITIL processes, experience with modern application architecture and cloud infrastructure, and excellent communication and problem-solving skills. Familiarity with the specific technologies mentioned is a plus.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in incident management, problem-solving, and application support
Showcase projects that highlight your ability to collaborate with stakeholders and drive continual service improvement
Highlight your understanding of ITIL processes and application life cycle management

Technical Documentation:

Provide examples of well-documented incidents, problem statements, and resolution plans
Demonstrate your ability to create and maintain up-to-date operational documentation
Showcase your understanding of operational health metrics and performance optimization techniques

📝 Enhancement Note: As this role focuses on application support and incident management, your portfolio should emphasize your problem-solving skills, understanding of ITIL processes, and ability to collaborate with stakeholders. Include examples of well-documented incidents and resolution plans to showcase your technical proficiency.

💵 Compensation & Benefits

Salary Range: $60,000 - $90,000 USD per year (Based on market research for mid-level DevOps/Site Reliability Engineer roles in Mexico City)

Benefits:

Hybrid work model (2-3 days in the office)
Flexible vacation and two company-wide Mental Health Days off
Access to the Headspace app for mental health and wellbeing
Retirement savings plan
Tuition reimbursement for professional development
Employee incentive programs and resources for mental, physical, and financial wellbeing

Working Hours: 40 hours per week, with flexibility for deployment windows, maintenance, and project deadlines

📝 Enhancement Note: The salary range is based on market research for mid-level DevOps/Site Reliability Engineer roles in Mexico City. Benefits include a hybrid work model, flexible vacation, mental health resources, retirement savings, and professional development opportunities.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Services and Technology

Company Size: Large (26,000+ employees)

Founded: 1984 (as a result of a merger between The Thomson Corporation and Reuters Group)

Team Structure:

The Digital Pay Team is part of the larger Commercial Engineering organization, which consists of multiple teams responsible for various applications and infrastructure
The team is global, with members working remotely and on-site in various locations
The team structure includes Site Reliability Engineers, Application Development teams, and other supporting roles

Development Methodology:

Agile/Scrum methodologies for application development and maintenance
Collaborative problem-solving and continuous learning culture
Strong focus on incident management, problem management, and application life cycle management

Company Website: Thomson Reuters

📝 Enhancement Note: Thomson Reuters is a large, global information services and technology company with a strong focus on collaboration, continuous learning, and incident management. The Digital Pay Team is part of the larger Commercial Engineering organization and operates using Agile/Scrum methodologies.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level Site Reliability Engineer, responsible for day-to-day operations, incident management, and change implementation for a portfolio of applications and infrastructure

Reporting Structure: Reports directly to the Site Reliability Engineering Manager, with a dotted line to various application development teams and stakeholders

Technical Impact: Directly impacts the reliability, performance, and availability of critical applications and infrastructure, ensuring minimal disruption to business operations and user experience

Growth Opportunities:

Technical Growth: Deepen expertise in Site Reliability Engineering, incident management, and problem-solving techniques
Leadership Growth: Develop leadership skills through mentoring, team management, and architecture decision-making opportunities
Career Transition: Transition into more senior roles within Site Reliability Engineering, DevOps, or related fields, or explore opportunities in application development or architecture

📝 Enhancement Note: This role offers mid-level Site Reliability Engineers the opportunity to grow their technical expertise, develop leadership skills, and explore career transitions within the field or related areas. The role's focus on incident management, problem-solving, and stakeholder collaboration provides a strong foundation for career growth.

🌐 Work Environment

Office Type: Hybrid (2-3 days on-site, depending on the role)

Office Location(s): Mexico City, Mexico (Reforma 26)

Workspace Context:

Collaborative workspace with multiple monitors and testing devices available
Access to various tools and technologies, such as JIRA Service Desk, Confluence, and other internal systems
Opportunities for cross-functional collaboration with business teams, product owners, and project management

Work Schedule: 40 hours per week, with flexibility for deployment windows, maintenance, and project deadlines

📝 Enhancement Note: The hybrid work environment at Thomson Reuters offers a balance between on-site collaboration and remote work flexibility. The workspace is designed to support collaboration, with access to various tools and technologies, and opportunities for cross-functional collaboration with business teams.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess your understanding of the role, relevant experience, and cultural fit
Technical Deep Dive: A detailed discussion of your experience with incident management, problem-solving, and application support, as well as your understanding of ITIL processes and relevant technologies
Stakeholder Meeting: A meeting with key stakeholders to discuss your approach to collaboration, communication, and driving continual service improvement
Final Evaluation: A review of your application materials, technical assessment, and stakeholder feedback to make a final hiring decision

Portfolio Review Tips:

Highlight your experience with incident management, problem-solving, and application support
Include examples of well-documented incidents and resolution plans to demonstrate your technical proficiency
Showcase your understanding of ITIL processes and application life cycle management
Emphasize your ability to collaborate with stakeholders and drive continual service improvement

Technical Challenge Preparation:

Brush up on your understanding of ITIL processes, incident management, and problem-solving techniques
Review your experience with relevant technologies, such as Global Unison, .NET, Oracle CPQ, Payment Authorization Encryption & Tokenization, Java, Oracle DB, MSSQL, and AWS cloud services
Prepare examples of your approach to incident management, problem-solving, and application support

ATS Keywords: Incident Management, Problem Management, Application Life Cycle Management, Operational Health Management, Cloud Infrastructure, Java, Oracle DB, MSSQL, AWS, ITIL, Customer Service, Problem Solving, Critical Thinking, Communication, Collaboration, Site Reliability Engineering, DevOps

📝 Enhancement Note: The interview process for this role focuses on incident management, problem-solving, and application support, as well as your understanding of ITIL processes and relevant technologies. Be prepared to discuss your approach to incident management, problem-solving, and collaboration with stakeholders.

🛠 Technology Stack & Web Infrastructure

Incident Management & Problem-Solving Tools:

JIRA Service Desk
Confluence
Other internal systems and tools

Cloud Infrastructure & Application Platforms:

AWS cloud services (EC2, RDS, Elastic Load Balancing, etc.)
Global Unison
.NET
Oracle CPQ
Payment Authorization Encryption & Tokenization
Java
Oracle DB
MSSQL

Monitoring & Performance Optimization Tools:

Various internal monitoring and performance optimization tools
Custom-built and third-party monitoring solutions

📝 Enhancement Note: The technology stack for this role includes various incident management and problem-solving tools, cloud infrastructure and application platforms, and monitoring and performance optimization tools. Familiarity with these tools and technologies is essential for success in this role.

👥 Team Culture & Values

Site Reliability Engineering Values:

Reliability: Ensure minimal disruption to business operations and user experience
Scalability: Design and implement solutions that can scale to meet business demands
Automation: Automate repetitive tasks to improve efficiency and reduce human error
Monitoring: Proactively monitor and analyze system performance to identify and address potential issues
Collaboration: Work closely with stakeholders to define roadmaps and drive continual service improvement

Collaboration Style:

Cross-functional Integration: Collaborate with business teams, product owners, and project management to define roadmaps and drive departmental goals
Code Review Culture: Regularly review and provide feedback on incident management, problem-solving, and application support processes
Knowledge Sharing: Share expertise and best practices with team members and other Site Reliability Engineers

📝 Enhancement Note: The Site Reliability Engineering values at Thomson Reuters emphasize reliability, scalability, automation, monitoring, and collaboration. The collaboration style encourages cross-functional integration, code review culture, and knowledge sharing to drive continual service improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing a diverse portfolio of applications and infrastructure with varying levels of complexity and criticality
Resolving complex incidents and problems under tight deadlines and minimal disruption to business operations
Implementing and maintaining compliance with internal and external standards, expectations, and certifications

Learning & Development Opportunities:

Technical Skill Development: Deepen expertise in Site Reliability Engineering, incident management, problem-solving techniques, and relevant technologies
Leadership Development: Develop leadership skills through mentoring, team management, and architecture decision-making opportunities
Career Transition: Explore opportunities in more senior roles within Site Reliability Engineering, DevOps, or related fields, or transition into application development or architecture

📝 Enhancement Note: This role presents technical challenges in managing a diverse portfolio of applications and infrastructure, resolving complex incidents, and maintaining compliance with various standards. It also offers learning and development opportunities in technical skill development, leadership growth, and career transitions.

💡 Interview Preparation

Technical Questions:

Incident Management & Problem-Solving: Describe your approach to incident management, problem-solving, and application support, with examples of specific incidents and resolution strategies
ITIL Processes: Explain your understanding of ITIL processes, such as incident management, problem management, application life cycle management, and operational health management
Cloud Infrastructure & Application Platforms: Demonstrate your familiarity with relevant technologies, such as Global Unison, .NET, Oracle CPQ, Payment Authorization Encryption & Tokenization, Java, Oracle DB, MSSQL, and AWS cloud services

Company & Culture Questions:

Thomson Reuters Culture: Explain what you understand about Thomson Reuters' culture, values, and commitment to continuous learning and improvement
Team Dynamics: Describe your approach to collaborating with stakeholders, driving continual service improvement, and maintaining compliance with internal and external standards
Problem-Solving Approach: Discuss your problem-solving approach, with examples of how you've tackled complex technical and business challenges in previous roles

Portfolio Presentation Strategy:

Incident Management & Problem-Solving: Highlight your experience with incident management, problem-solving, and application support, with examples of well-documented incidents and resolution plans
ITIL Processes: Demonstrate your understanding of ITIL processes and application life cycle management
Collaboration & Stakeholder Management: Showcase your ability to collaborate with stakeholders, drive continual service improvement, and maintain compliance with internal and external standards

📝 Enhancement Note: Prepare for technical questions focused on incident management, problem-solving, ITIL processes, and relevant technologies. Company and culture questions will assess your understanding of Thomson Reuters' culture, team dynamics, and problem-solving approach. Tailor your portfolio to highlight your experience with incident management, problem-solving, and application support, as well as your understanding of ITIL processes and collaboration with stakeholders.

📌 Application Steps

To apply for this Site Reliability Engineer - Digital Pay Team position at Thomson Reuters:

Update Your Resume: Highlight your experience with incident management, problem-solving, application support, and ITIL processes. Include relevant technologies, such as Global Unison, .NET, Oracle CPQ, Payment Authorization Encryption & Tokenization, Java, Oracle DB, MSSQL, and AWS cloud services.
Tailor Your Cover Letter: Explain your interest in the role and how your experience and skills make you a strong fit for the Site Reliability Engineer - Digital Pay Team position at Thomson Reuters.
Prepare for Technical Interviews: Brush up on your understanding of ITIL processes, incident management, problem-solving techniques, and relevant technologies. Prepare examples of your approach to incident management, problem-solving, and collaboration with stakeholders.
Research Thomson Reuters: Learn about Thomson Reuters' culture, values, and commitment to continuous learning and improvement. Understand the role of the Digital Pay Team within the larger Commercial Engineering organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Site Reliability Engineer - Digital Pay Team