📍 Job Overview

Job Title: Site Reliability Engineer
Company: Wizeline
Location: Guadalajara, Jalisco, Mexico
Job Type: On-site
Category: DevOps Engineer
Date Posted: June 11, 2025
Experience Level: Mid-level (2-5 years)
Remote Status: On-site only

🚀 Role Summary

Wizeline is a global digital services company helping mid-size to Fortune 500 companies build, scale, and deliver high-quality digital products and services. As a Site Reliability Engineer (SRE), you will play a crucial role in ensuring the reliability, scalability, and performance of Wizeline's digital platforms and customer projects. You will work collaboratively with cross-functional teams to design, analyze, and maintain large-scale systems, ensuring they meet the needs of our customers and users.

📝 Enhancement Note: This role requires a strong focus on automation, monitoring, and incident management, with a deep understanding of software development processes and infrastructure as code (IaC) principles.

💻 Primary Responsibilities

Infrastructure Management: Design, implement, and maintain reliable and scalable infrastructure using cloud services and containerization technologies (e.g., Kubernetes, Docker).
Automation & CI/CD: Develop, maintain, and optimize CI/CD pipelines using Jenkins to automate deployment processes and ensure consistent, high-quality releases.
Monitoring & Logging: Implement and manage monitoring and logging solutions to proactively identify and resolve issues, ensuring minimal downtime and optimal performance.
Incident Management: Respond to and resolve incidents and service requests, collaborating with development teams to identify root causes and implement preventative measures.
Collaboration & Knowledge Sharing: Work closely with development teams to ensure infrastructure meets their needs, and share your knowledge and best practices with the team.

📝 Enhancement Note: This role requires strong problem-solving skills, a proactive approach to system reliability, and the ability to work effectively in a collaborative, agile environment.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Engineering, or a related field. Relevant work experience may be considered in lieu of a degree.

Experience: 2-5 years of experience in a similar role, with a strong focus on infrastructure, automation, and software development processes.

Required Skills:

Proficiency in Python and Bash scripting
Experience with CI/CD pipelines and Jenkins
Familiarity with containerization technologies (e.g., Docker, Kubernetes)
Strong understanding of Git and branching strategies
Experience with mobile app development lifecycle (iOS and Android)
Knowledge of Carthage and Gradle is a plus

Preferred Skills:

Experience with cloud services (e.g., AWS, GCP, Azure)
Familiarity with security best practices in cloud environments
Exposure to DevOps methodologies and tools beyond the listed stack

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate your experience with CI/CD pipelines, showcasing your ability to automate deployment processes and ensure consistent, high-quality releases.
Highlight your problem-solving skills and incident management experience, providing examples of how you've minimized downtime and optimized system performance.
Display your proficiency in Python, Bash scripting, and other relevant technologies through code samples and project case studies.

Technical Documentation:

Provide clear and concise documentation of your CI/CD pipelines, infrastructure as code (IaC) scripts, and monitoring solutions.
Include testing methodologies, performance metrics, and optimization techniques used in your projects.

📝 Enhancement Note: As an SRE, your portfolio should emphasize your ability to design, analyze, and maintain large-scale systems, with a strong focus on reliability, scalability, and performance.

💵 Compensation & Benefits

Salary Range: The estimated salary range for a mid-level Site Reliability Engineer in Guadalajara, Mexico is approximately MXN 60,000 - 90,000 per month (USD 3,150 - 4,725). This estimate is based on regional market data and industry standards for similar roles.

Benefits:

Competitive salary and benefits package
Opportunities for professional development and growth
A dynamic, multicultural work environment with a strong focus on diversity and inclusion
Free education program (Wizeline Academy) for employees and the broader community

Working Hours: Full-time position with standard working hours (Monday-Friday, 9:00 AM - 6:00 PM CST). Flexible hours and remote work may be considered for specific projects or team needs.

📝 Enhancement Note: Salary and benefits information should be verified directly with the hiring organization, as estimates are based on market research and may vary.

🎯 Team & Company Context

🏢 Company Culture

Industry: Wizeline operates in the global digital services industry, focusing on helping mid-size to Fortune 500 companies build, scale, and deliver high-quality digital products and services.

Company Size: With nearly 2,000 employees worldwide, Wizeline offers a large and diverse team environment, providing ample opportunities for collaboration and growth.

Founded: Wizeline was founded in 2010, with a strong focus on innovation, community, and inclusivity.

Team Structure: Wizeline's SRE team works closely with development teams to ensure infrastructure meets their needs and shares knowledge and best practices. The team is structured to support both internal projects and customer-facing initiatives.

Development Methodology: Wizeline follows Agile development methodologies, with a focus on continuous integration, continuous deployment, and iterative improvement.

Company Website: Wizeline

📝 Enhancement Note: Wizeline's culture emphasizes ownership, innovation, community, and inclusivity, with a strong focus on employee development and growth.

📈 Career & Growth Analysis

Web Technology Career Level: This role is suited for a mid-level Site Reliability Engineer with 2-5 years of experience in infrastructure, automation, and software development processes.

Reporting Structure: The SRE will report directly to the Engineering Manager and collaborate closely with development teams to ensure infrastructure meets their needs.

Technical Impact: As an SRE, you will have a significant impact on the reliability, scalability, and performance of Wizeline's digital platforms and customer projects, ensuring minimal downtime and optimal user experience.

Growth Opportunities:

Technical Growth: Expand your skills in cloud services, security, and emerging technologies, with opportunities to specialize in specific areas or take on more complex projects.
Leadership Growth: Develop your leadership skills through mentoring, knowledge sharing, and collaboration with team members, with opportunities to take on more responsibilities and advance your career.
Cross-functional Growth: Gain experience working with various teams and technologies, expanding your understanding of the digital services industry and Wizeline's business.

📝 Enhancement Note: Wizeline offers a supportive and collaborative work environment that encourages continuous learning and growth, with ample opportunities for professional development and career advancement.

🌐 Work Environment

Office Type: Wizeline's Guadalajara office is a modern, collaborative workspace designed to foster innovation and creativity. The office features an open floor plan, multiple meeting rooms, and dedicated spaces for relaxation and socializing.

Office Location(s): Wizeline's Guadalajara office is located in the heart of the city, with easy access to public transportation and nearby amenities.

Workspace Context:

Collaborative Environment: The open floor plan encourages collaboration and communication among team members, with ample opportunities for knowledge sharing and idea exchange.
Technical Infrastructure: The office is equipped with state-of-the-art technology, including multiple monitors, testing devices, and high-speed internet connectivity.
Work-Life Balance: Wizeline prioritizes work-life balance, with flexible hours and remote work options available for specific projects or team needs.

Work Schedule: Full-time position with standard working hours (Monday-Friday, 9:00 AM - 6:00 PM CST). Flexible hours and remote work may be considered for specific projects or team needs.

📝 Enhancement Note: Wizeline's work environment is designed to support collaboration, innovation, and continuous learning, with a strong focus on employee well-being and work-life balance.

📄 Application & Technical Interview Process

Interview Process:

Technical Phone Screen (30 minutes): A brief conversation to assess your technical skills and understanding of SRE principles.
Technical Deep Dive (1 hour): A more in-depth discussion of your experience with CI/CD pipelines, infrastructure as code (IaC), and monitoring solutions.
Behavioral Interview (30 minutes): A conversation focused on your problem-solving skills, collaboration, and adaptability.
Final Interview (30 minutes): A meeting with the Engineering Manager to discuss your fit within the team and answer any remaining questions.

Portfolio Review Tips:

Highlight your experience with CI/CD pipelines, showcasing your ability to automate deployment processes and ensure consistent, high-quality releases.
Demonstrate your problem-solving skills and incident management experience, providing examples of how you've minimized downtime and optimized system performance.
Include clear and concise documentation of your CI/CD pipelines, infrastructure as code (IaC) scripts, and monitoring solutions.

Technical Challenge Preparation:

Brush up on your Python, Bash scripting, and other relevant technologies.
Familiarize yourself with CI/CD pipelines, infrastructure as code (IaC), and monitoring solutions.
Prepare for behavioral questions focused on problem-solving, collaboration, and adaptability.

ATS Keywords: (Organized by category)

Programming Languages: Python, Bash, JavaScript, TypeScript
Web Frameworks: Flask, Django, React, Angular, Vue.js
Server Technologies: Nginx, Apache, Tomcat, Jenkins, Kubernetes, Docker
Databases: PostgreSQL, MySQL, MongoDB, Redis
Tools: Git, Gradle, Carthage, JIRA, Confluence, Slack
Methodologies: Agile, Scrum, Kanban, DevOps, SRE
Soft Skills: Problem-solving, Collaboration, Adaptability, Communication, Leadership
Industry Terms: Site Reliability Engineering, Infrastructure as Code, CI/CD, Monitoring, Logging, Incident Management

📝 Enhancement Note: Wizeline's interview process is designed to assess your technical skills, problem-solving abilities, and cultural fit, with a strong focus on collaboration and adaptability.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: (Not applicable for this role, as it is focused on backend and infrastructure)

Backend & Server Technologies:

Programming Languages: Python, Bash
CI/CD Tools: Jenkins
Containerization Technologies: Docker, Kubernetes
Cloud Services: AWS, GCP, Azure (depending on the project)
Monitoring & Logging: Prometheus, Grafana, ELK Stack, Datadog
Infrastructure as Code (IaC): Terraform, CloudFormation, Ansible
Version Control: Git

Development & DevOps Tools:

Version Control Systems: Git
Code Review Tools: JIRA, Bitbucket, GitHub
Project Management Tools: JIRA, Confluence, Trello
Communication Tools: Slack, Microsoft Teams

📝 Enhancement Note: Wizeline's technology stack is designed to support the development, deployment, and maintenance of large-scale, reliable, and scalable systems, with a strong focus on automation, monitoring, and incident management.

👥 Team Culture & Values

Web Development Values:

Reliability: Wizeline prioritizes the reliability of its digital platforms and customer projects, with a strong focus on minimizing downtime and optimizing performance.
Collaboration: Wizeline fosters a collaborative work environment, with a strong emphasis on knowledge sharing, teamwork, and cross-functional collaboration.
Continuous Learning: Wizeline encourages continuous learning and growth, with opportunities for professional development and career advancement.
Innovation: Wizeline values innovation and creativity, with a strong focus on staying up-to-date with emerging technologies and industry trends.

Collaboration Style:

Cross-functional Collaboration: Wizeline's SRE team works closely with development teams to ensure infrastructure meets their needs and shares knowledge and best practices.
Code Review Culture: Wizeline emphasizes code review and peer programming, with a strong focus on quality, maintainability, and knowledge sharing.
Knowledge Sharing: Wizeline encourages knowledge sharing and mentoring, with opportunities for both individual and team growth.

📝 Enhancement Note: Wizeline's team culture is designed to support collaboration, innovation, and continuous learning, with a strong focus on employee development and growth.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Scalability: Design, implement, and maintain scalable infrastructure to support Wizeline's growing customer base and digital platforms.
Performance Optimization: Identify and address performance bottlenecks, ensuring optimal system performance and minimal downtime.
Incident Management: Develop and implement incident management processes to minimize the impact of service disruptions and ensure rapid resolution.
Emerging Technologies: Stay up-to-date with emerging technologies and industry trends, and evaluate their potential integration into Wizeline's technology stack.

Learning & Development Opportunities:

Technical Skills: Expand your knowledge of cloud services, security, and emerging technologies, with opportunities to specialize in specific areas or take on more complex projects.
Leadership Skills: Develop your leadership skills through mentoring, knowledge sharing, and collaboration with team members, with opportunities to take on more responsibilities and advance your career.
Industry Knowledge: Gain a deeper understanding of the digital services industry and Wizeline's business, with opportunities to work on both internal projects and customer-facing initiatives.

💡 Interview Preparation

Technical Questions:

CI/CD Pipelines: Describe your experience with CI/CD pipelines and how you've optimized deployment processes to ensure consistent, high-quality releases.
Infrastructure as Code (IaC): Explain your approach to infrastructure as code (IaC) and how you've used it to manage and automate infrastructure provisioning.
Monitoring & Logging: Discuss your experience with monitoring and logging solutions, and how you've proactively identified and resolved issues to minimize downtime and optimize performance.

Company & Culture Questions:

Wizeline's Culture: Describe what you understand about Wizeline's culture and how you think you would fit within the team.
Collaboration: Explain how you've collaborated with development teams in previous roles to ensure infrastructure meets their needs and shares knowledge and best practices.
Problem-solving: Provide an example of a complex technical challenge you've faced and how you approached solving it.

Portfolio Presentation Strategy:

CI/CD Pipeline Demonstration: Showcase your experience with CI/CD pipelines, highlighting your ability to automate deployment processes and ensure consistent, high-quality releases.
Incident Management Case Study: Present a case study of a significant incident you've managed, demonstrating your problem-solving skills and ability to minimize downtime and optimize system performance.
Technical Deep Dive: Prepare for a deep dive into your technical skills, with a focus on Python, Bash scripting, and other relevant technologies.

📌 Application Steps

To apply for this Site Reliability Engineer position:

Update Your Resume: Highlight your experience with CI/CD pipelines, infrastructure as code (IaC), and monitoring solutions, with a focus on problem-solving, collaboration, and adaptability.
Tailor Your Portfolio: Showcase your experience with CI/CD pipelines, incident management, and other relevant technologies, with a focus on reliability, scalability, and performance.
Prepare for Technical Interviews: Brush up on your Python, Bash scripting, and other relevant technologies, and prepare for technical deep dives, behavioral interviews, and final interviews.
Research Wizeline: Learn about Wizeline's culture, values, and business, and prepare for company and culture-focused interview questions.

📝 Enhancement Note: Wizeline's application process is designed to assess your technical skills, problem-solving abilities, and cultural fit, with a strong focus on collaboration and adaptability.

Site Reliability Engineer