📍 Job Overview

Job Title: Site Reliability Engineer
Company: The Rank Group
Location: Quatre Bornes, Plaines Wilhems, Mauritius
Job Type: On-site, Full-time
Category: DevOps Engineer
Date Posted: 2025-07-08
Experience Level: Mid-level (2-5 years)
Remote Status: On-site

🚀 Role Summary

Ensure high-quality service and uptime for Rank Interactive's digital gaming platforms and services.
Collaborate with developers and architects to build and run services that are reliable, scalable, and efficient.
Design, build, and automate tools to ensure and improve scalability, availability, and performance.
Predict and identify infrastructure and service failures to optimize sites and platforms.

📝 Enhancement Note: This role requires a strong focus on automation, quality, and customer experience in a dynamic and growing digital gaming environment.

💻 Primary Responsibilities

Ensure Service Availability: Monitor and maintain the availability of platforms and services, responding to incidents and outages.
Collaborate with Development Teams: Work with developers and architects to build and run services that are reliable and scalable.
Design and Implement Tools: Develop and integrate tools to predict and identify infrastructure and service failures.
Optimize Performance: Continuously improve the performance of platforms and services through automation and optimization techniques.
Document and Share Knowledge: Maintain up-to-date documentation and share knowledge with the team to ensure collective growth and success.

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to work independently to meet deadlines and handle out-of-office on-call support.

🎓 Skills & Qualifications

Education: A degree or equivalent qualification in Computer Science, Mathematics, Engineering, or a similar discipline is desirable.

Experience: Proven experience as a Site Reliability Engineer, DevOps Engineer, or similar role, with a strong focus on AWS services, Docker/Kubernetes, and CI/CD pipelines.

Required Skills:

Proficiency in infrastructure as code (Terraform) and configuration management (Ansible)
Strong UNIX/Linux systems administration and networking background
Experience with database administration (MS SQL, AWS RDS, Elasticsearch) and web technologies (Apache/Nginx)
Programming skills in Python, Bash, or Java
Familiarity with monitoring tools (Splunk, New Relic, AWS CloudWatch)
Understanding of IT Service Management (ITIL) in an agile DevOps environment
Excellent problem-solving skills and passion for automation and quality
Strong communication skills and ability to work effectively in a team environment

Preferred Skills:

Experience implementing scalable software systems and platforms
Familiarity with the digital gaming industry and its specific challenges

📝 Enhancement Note: Candidates with experience in a multi-branded digital gaming environment and a strong focus on customer experience will be highly sought after for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience with AWS services, Docker/Kubernetes, and CI/CD pipelines through relevant projects.
Showcase your ability to build and run services that are reliable, scalable, and efficient.
Highlight your problem-solving skills and ability to handle out-of-office on-call support through challenging projects or case studies.

Technical Documentation:

Provide examples of documentation for services, systems, and processes you have developed or maintained.
Demonstrate your understanding of monitoring, logging, and run books as critical components of diagnosing and fixing critical issues.

📝 Enhancement Note: A strong portfolio will showcase the candidate's ability to ensure service availability, optimize performance, and collaborate effectively with development teams.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Mauritius is typically between MUR 50,000 to MUR 80,000 per annum, depending on experience and qualifications. This estimate is based on market research and regional salary standards for similar roles in the digital gaming industry.

Benefits:

Hybrid working arrangements
Colleague support networks
Menopause support and weekly PepTalks
Development opportunities, leadership training, and industry certifications
Pensions, bonus schemes, private medical insurance, and life insurance

Working Hours: The role requires a standard 40-hour workweek, with the possibility of handling out-of-office on-call support as needed.

📝 Enhancement Note: The salary range provided is an estimate and may vary depending on the candidate's experience, qualifications, and the company's internal salary structure.

🎯 Team & Company Context

Company Culture:

Industry: The Rank Group is a leading global digital gaming company, offering online entertainment, bingo, and slot gaming, as well as a social gaming mobile experience.
Company Size: With approximately 8,000 employees globally, the Rank Group offers a vibrant, inclusive, and fulfilling work environment.
Founded: The Rank Group was founded in 1997 and has since grown into a multi-branded digital gaming company with offices in the UK, Gibraltar, Malta, Barcelona, Mauritius, South Africa, and Israel.

Team Structure:

The Site Reliability Engineer will work closely with development teams, architects, and other stakeholders to ensure the availability, performance, and reliability of the company's platforms and services.
The role will involve collaborating with teams across multiple brands and locations to maintain and optimize the company's digital gaming infrastructure.

Development Methodology:

The Rank Group operates in an agile DevOps environment, focusing on continuous integration, continuous deployment, and continuous improvement.
The company uses various tools and technologies to support its development and operations processes, including AWS services, Docker/Kubernetes, and CI/CD pipelines.

Company Website: www.rank.com

📝 Enhancement Note: The Rank Group's multi-branded strategy and global presence offer unique opportunities for growth and exposure to diverse digital channels and cultures.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-level (2-5 years) experience range, with opportunities for growth and progression within the company's DevOps and Site Reliability Engineering teams.

Reporting Structure: The Site Reliability Engineer will report directly to the Head of Site Reliability Engineering or a similar role, depending on the organizational structure of the specific brand or location.

Technical Impact: The Site Reliability Engineer will have a significant impact on the technical aspects of the company's digital gaming platforms and services, ensuring high-quality service and uptime for customers.

Growth Opportunities:

Technical Growth: Develop expertise in AWS services, Docker/Kubernetes, and CI/CD pipelines, as well as other relevant technologies and tools.
Leadership Growth: Gain experience in mentoring junior team members, leading projects, and making critical architecture decisions.
Career Progression: Progress to senior roles within the DevOps or Site Reliability Engineering teams, or explore opportunities in related fields such as cloud architecture or technical management.

📝 Enhancement Note: The Rank Group's global presence and multi-branded strategy offer numerous opportunities for career growth and development within the digital gaming industry.

🌐 Work Environment

Office Type: The Rank Group's office in Quatre Bornes, Mauritius, offers a vibrant and collaborative work environment, with state-of-the-art facilities and tools to support the development and maintenance of the company's digital gaming platforms and services.

Office Location(s): The Rank Group's office in Quatre Bornes, Mauritius, is easily accessible and offers convenient amenities for employees.

Workspace Context:

Collaborative Environment: The office encourages collaboration and knowledge sharing among team members, with open-plan workspaces and dedicated meeting areas.
State-of-the-Art Tools: The office is equipped with modern hardware and software tools to support the development and maintenance of the company's digital gaming infrastructure.
Cross-Functional Collaboration: The Site Reliability Engineer will work closely with development teams, architects, and other stakeholders to ensure the availability, performance, and reliability of the company's platforms and services.

Work Schedule: The role requires a standard 40-hour workweek, with the possibility of handling out-of-office on-call support as needed. The company offers flexible working arrangements, including hybrid working options.

📝 Enhancement Note: The Rank Group's office in Quatre Bornes, Mauritius, provides a dynamic and engaging work environment that fosters collaboration and innovation within the digital gaming industry.

📄 Application & Technical Interview Process

Interview Process:

Online Assessment: Complete an online assessment to evaluate your technical skills and problem-solving abilities.
Technical Phone Screen: Participate in a technical phone screen to discuss your experience with AWS services, Docker/Kubernetes, and CI/CD pipelines, as well as your approach to monitoring and incident response.
On-site Interview: Attend an on-site interview to meet with the hiring manager, team members, and other stakeholders. This interview will focus on your technical skills, cultural fit, and alignment with the company's values and goals.
Final Decision: The hiring team will make a final decision based on the information gathered throughout the interview process.

Portfolio Review Tips:

Highlight your experience with AWS services, Docker/Kubernetes, and CI/CD pipelines through relevant projects and case studies.
Demonstrate your ability to build and run services that are reliable, scalable, and efficient, with a focus on automation and optimization techniques.
Showcase your problem-solving skills and ability to handle out-of-office on-call support through challenging projects or case studies.

Technical Challenge Preparation:

Brush up on your knowledge of AWS services, Docker/Kubernetes, and CI/CD pipelines, as well as other relevant technologies and tools.
Familiarize yourself with the company's development methodology and approach to incident response and service management.
Prepare for behavioral questions that focus on your ability to work independently, meet deadlines, and handle out-of-office on-call support.

ATS Keywords: [Provide a comprehensive list of web development and server administration-relevant keywords for resume optimization, organized by category: programming languages, web frameworks, server technologies, databases, tools, methodologies, soft skills, industry terms]

📝 Enhancement Note: The Rank Group's interview process is designed to assess the candidate's technical skills, cultural fit, and alignment with the company's values and goals. Candidates should prepare thoroughly and be ready to discuss their experience and approach to Site Reliability Engineering in a dynamic and growing digital gaming environment.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A (This role focuses on backend and infrastructure technologies)

Backend & Server Technologies:

AWS Services: Proficiency in various AWS services, including EC2, RDS, Elasticsearch, and CloudWatch, is required.
Docker/Kubernetes: Experience with containerization and orchestration using Docker and Kubernetes is essential.
CI/CD Pipelines: Familiarity with CI/CD pipelines, such as Jenkins or GitHub Actions, is required.
Infrastructure as Code (IaC): Proficiency in Terraform, an IaC tool, is expected.
Configuration Management: Experience with Ansible or similar tools for configuration management is preferred.
Database Administration: Familiarity with MS SQL, AWS RDS, and Elasticsearch is required.
Web Technologies: Experience with Apache or Nginx is preferred.

Development & DevOps Tools:

Version Control: Familiarity with Git or similar version control systems is required.
Monitoring Tools: Experience with Splunk, New Relic, or AWS CloudWatch is preferred.
Incident Response Tools: Familiarity with incident response tools, such as PagerDuty or OpsGenie, is preferred.
IT Service Management (ITSM): Familiarity with ITSM tools, such as Jira Service Management or ServiceNow, is preferred.

📝 Enhancement Note: The Rank Group's technology stack is built on AWS services, with a strong focus on containerization, orchestration, and automation. Candidates should have a solid understanding of these technologies and be prepared to discuss their experience and approach to working with them in a dynamic and growing digital gaming environment.

👥 Team Culture & Values

Web Development Values:

Customer Focus: The Rank Group places a strong emphasis on providing high-quality service and uptime for its customers.
Innovation: The company encourages continuous learning and the exploration of new technologies and tools to improve its digital gaming platforms and services.
Collaboration: The Rank Group fosters a collaborative work environment, with open communication and knowledge sharing among team members.
Quality: The company is committed to delivering high-quality products and services that meet the needs and expectations of its customers.

Collaboration Style:

Cross-Functional Collaboration: The Site Reliability Engineer will work closely with development teams, architects, and other stakeholders to ensure the availability, performance, and reliability of the company's platforms and services.
Code Review Culture: The company encourages a culture of code review and peer programming to ensure the quality and maintainability of its digital gaming infrastructure.
Knowledge Sharing: The Rank Group encourages knowledge sharing and technical mentoring to support the growth and development of its team members.

📝 Enhancement Note: The Rank Group's team culture is built on a foundation of customer focus, innovation, collaboration, and quality. Candidates should be prepared to discuss their experience and approach to these values and how they align with the company's goals and objectives.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Scalability: The Site Reliability Engineer will face challenges in ensuring the scalability of the company's digital gaming platforms and services to meet the demands of a growing customer base.
Performance Optimization: The role requires a deep understanding of performance optimization techniques to ensure the efficient and reliable operation of the company's infrastructure.
Incident Response: The Site Reliability Engineer will be responsible for responding to incidents and outages, often under tight deadlines and in high-pressure situations.
Emerging Technologies: The digital gaming industry is constantly evolving, with new technologies and tools emerging regularly. The Site Reliability Engineer will need to stay up-to-date with these developments and be prepared to adapt and implement them as needed.

Learning & Development Opportunities:

Technical Skill Development: The Rank Group offers opportunities for technical skill development through training, workshops, and certifications.
Career Progression: The company provides opportunities for career progression within its DevOps and Site Reliability Engineering teams, as well as in related fields such as cloud architecture or technical management.
Leadership Development: The Rank Group offers leadership development opportunities through mentoring, coaching, and training programs.

📝 Enhancement Note: The Site Reliability Engineer role at the Rank Group presents numerous challenges and opportunities for growth and development within the digital gaming industry. Candidates should be prepared to discuss their approach to these challenges and how they align with the company's values and goals.

💡 Interview Preparation

Technical Questions:

AWS Services: Be prepared to discuss your experience with various AWS services, including EC2, RDS, Elasticsearch, and CloudWatch.
Docker/Kubernetes: Demonstrate your understanding of containerization and orchestration using Docker and Kubernetes.
CI/CD Pipelines: Explain your experience with CI/CD pipelines, such as Jenkins or GitHub Actions, and how you have used them to automate and optimize development and deployment processes.
Incident Response: Describe your approach to incident response and how you have handled critical issues in previous roles.
Performance Optimization: Discuss your understanding of performance optimization techniques and how you have applied them to improve the efficiency and reliability of infrastructure and services.

Company & Culture Questions:

Company Culture: Demonstrate your understanding of the Rank Group's company culture and how you align with its values and goals.
Team Dynamics: Explain how you would collaborate with development teams, architects, and other stakeholders to ensure the availability, performance, and reliability of the company's platforms and services.
Customer Focus: Discuss your approach to customer focus and how you would ensure high-quality service and uptime for the Rank Group's customers.

Portfolio Presentation Strategy:

Project Case Studies: Prepare case studies that highlight your experience with AWS services, Docker/Kubernetes, and CI/CD pipelines, as well as other relevant technologies and tools.
Live Demonstrations: Be prepared to demonstrate your ability to build and run services that are reliable, scalable, and efficient through live coding or other interactive presentations.
Problem-Solving Scenarios: Prepare for problem-solving scenarios that focus on your ability to handle out-of-office on-call support and respond to incidents and outages under tight deadlines.

📝 Enhancement Note: The Rank Group's interview process is designed to assess the candidate's technical skills, cultural fit, and alignment with the company's values and goals. Candidates should prepare thoroughly and be ready to discuss their experience and approach to Site Reliability Engineering in a dynamic and growing digital gaming environment.

📌 Application Steps

To apply for this Site Reliability Engineer position at the Rank Group:

Submit Your Application: Click on the application link provided in the job listing to submit your resume and cover letter.
Prepare Your Portfolio: Tailor your portfolio to highlight your experience with AWS services, Docker/Kubernetes, and CI/CD pipelines, as well as other relevant technologies and tools. Include case studies and live demonstrations that showcase your ability to build and run services that are reliable, scalable, and efficient.
Optimize Your Resume: Ensure your resume is optimized with relevant web development and server administration keywords, organized by category, to increase your visibility in applicant tracking systems (ATS).
Research the Company: Familiarize yourself with the Rank Group's company culture, values, and goals. Be prepared to discuss your alignment with these aspects during the interview process.
Prepare for Technical Interviews: Brush up on your knowledge of AWS services, Docker/Kubernetes, and CI/CD pipelines, as well as other relevant technologies and tools. Prepare for technical questions, case studies, and problem-solving scenarios that focus on your experience and approach to Site Reliability Engineering.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Site Reliability Engineer