📍 Job Overview

Job Title: Site Reliability Engineer
Company: Resident
Location: Tel Aviv-Yafo, Tel Aviv, Israel
Job Type: On-site
Category: DevOps Engineer
Date Posted: June 24, 2025
Experience Level: Mid-Senior level (5-10 years)
Remote Status: On-site (Remote OK for specific locations)

🚀 Role Summary

Key Responsibilities: Ensure reliability, performance, and scalability of back-office solutions, develop SRE capabilities, and establish effective monitoring systems.
Key Skills: Site Reliability Engineering, DevOps, E-commerce flows, Automation, Software Development, Monitoring, Observability, Scripting, AWS, Infrastructure Provisioning, Problem Solving, Collaboration, English Proficiency.

📝 Enhancement Note: This role requires a strong background in Site Reliability Engineering and DevOps, with a focus on E-commerce back-office operations and order processing. Proficiency in automation, monitoring platforms, and AWS services is crucial for success in this position.

💻 Primary Responsibilities

SRE Capabilities Development: Develop and implement SRE capabilities to enhance the reliability, availability, and performance of Admin solutions.
Proactive Monitoring: Design and maintain proactive monitoring and alerting systems for deep visibility into critical business flows.
SDLC Improvement: Drive improvements in the Software Development Lifecycle (SDLC) for reliability and scalability from design to deployment.
Incident Management: Collaborate with development and operations teams to troubleshoot production incidents affecting the purchase flow through root cause analysis.
SRE Initiatives: Lead SRE initiatives to boost system resilience and operational efficiency.
Incident Management Processes: Implement best practices for incident management and conduct blameless post-mortems, contributing to capacity planning and performance testing to ensure scalability.

📝 Enhancement Note: This role involves a high level of technical responsibility, requiring strong problem-solving skills and the ability to work effectively with cross-functional teams.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. Relevant experience may be considered in lieu of a degree.

Experience: 5+ years of experience as a Site Reliability/DevOps Engineer, with a strong understanding of E-commerce flows, specifically with back-office operations and order processing.

Required Skills:

Deep understanding of E-commerce flows, specifically with back-office operations and order processing.
Experience as an Automation/Software Engineer with a strong understanding of software development principles and in building, testing, and deploying distributed systems.
Experience in designing, implementing, and utilizing monitoring and observability platforms such as DataDog, NewRelic, Prometheus/Grafana, or ELK stack.
Proficiency in scripting and automation using languages such as Python, Java, etc.
Ability to create dashboards, alerts, and insightful queries.
Experience with AWS services to build and operate scalable and resilient applications (e.g., EC2, ECS/EKS, RDS, S3, Lambda, CloudWatch).

Preferred Skills:

Experience in automating infrastructure provisioning, application deployments, and repetitive operational tasks.
Familiarity with CI/CD pipelines and version control systems (e.g., Git).

📝 Enhancement Note: Candidates should have a proven track record in Site Reliability Engineering and DevOps, with a strong focus on E-commerce back-office operations and order processing. Proficiency in automation, monitoring platforms, and AWS services is essential for success in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in designing, implementing, and maintaining monitoring and observability platforms.
Showcase projects that highlight your ability to ensure the reliability, performance, and scalability of back-office solutions.
Provide examples of your problem-solving skills and incident management processes.

Technical Documentation:

Document your approach to designing, implementing, and maintaining monitoring and alerting systems.
Explain your methodology for driving improvements in the Software Development Lifecycle (SDLC) for reliability and scalability.
Describe your incident management processes, including root cause analysis and post-mortem analysis.

📝 Enhancement Note: As this role focuses on Site Reliability Engineering and DevOps, your portfolio should emphasize your technical skills and experience in ensuring the reliability, performance, and scalability of back-office solutions.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between ₪350,000 - ₪500,000 per year (approximately $105,000 - $150,000 USD), based on market research for Site Reliability Engineers in Tel Aviv with 5-10 years of experience.

Benefits:

Health, dental, and vision insurance
Retirement savings plan with company match
Flexible work arrangements
Professional development opportunities
Competitive compensation and benefits package

Working Hours: Full-time position with standard working hours. Flexibility for deployment windows, maintenance, and project deadlines as needed.

📝 Enhancement Note: The salary range provided is an estimate based on market research for Site Reliability Engineers in Tel Aviv with 5-10 years of experience. The actual salary may vary depending on the candidate's qualifications and the company's internal compensation structure.

🎯 Team & Company Context

Company Culture:

Industry: E-commerce and Direct-to-Consumer (DTC)
Company Size: Medium to Large (200-500 employees)
Founded: 2015
Team Structure: The DevOps team works closely with development and operations teams to ensure the reliability, performance, and scalability of back-office solutions. The team is responsible for designing, implementing, and maintaining the processes, methodologies, and technologies that support the development of the Resident's platform.

Development Methodology:

Agile/Scrum methodologies and sprint planning for web projects
Code review, testing, and quality assurance practices
Deployment strategies, CI/CD pipelines, and server management

Company Website: www.resident.com

📝 Enhancement Note: Resident is an industry leader in the Direct-to-Consumer (e-commerce) space, with a strong focus on data and technology to create a competitive advantage for its brands. The company's mission is to build a best-in-class e-commerce platform that delivers a world-class customer experience.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-Senior level Site Reliability Engineer, responsible for ensuring the reliability, performance, and scalability of back-office solutions, leading the development of SRE capabilities, and establishing effective monitoring systems.

Reporting Structure: This role reports directly to the Head of DevOps and works closely with development and operations teams.

Technical Impact: This role has a significant impact on the reliability, performance, and scalability of back-office solutions, ensuring a seamless customer experience throughout the shopping and post-purchase journey.

Growth Opportunities:

Technical Growth: Expand your expertise in Site Reliability Engineering, DevOps, and E-commerce back-office operations. Gain experience in leading SRE initiatives and driving improvements in the Software Development Lifecycle (SDLC).
Leadership Growth: Develop your leadership skills by working with cross-functional teams and contributing to capacity planning and performance testing. Prepare for potential team management or architecture decision-making roles in the future.
Career Progression: As a mid-senior level Site Reliability Engineer, you have the opportunity to progress to senior or principal-level roles, or transition into technical leadership or architecture positions within the organization.

📝 Enhancement Note: This role offers significant growth opportunities in technical expertise, leadership, and career progression within the Site Reliability Engineering and DevOps domains.

🌐 Work Environment

Office Type: On-site office with remote work flexibility for specific locations.

Office Location(s): Tel Aviv, Israel

Workspace Context:

Collaborative workspace with a diverse group of experts around the globe
Flexible work arrangements to support a healthy work-life balance
Opportunities for virtual collaboration and knowledge sharing with global teams

Work Schedule: Standard working hours with flexibility for deployment windows, maintenance, and project deadlines as needed.

📝 Enhancement Note: Resident offers a collaborative work environment with a diverse team of experts, fostering a culture of continuous improvement and innovation in the E-commerce space.

📄 Application & Technical Interview Process

Interview Process:

Technical Phone Screen (30 minutes): A brief phone call to discuss your technical background, experience, and understanding of Site Reliability Engineering and DevOps principles.
Technical Deep Dive (60 minutes): A deeper dive into your technical skills, focusing on your experience with E-commerce flows, back-office operations, and order processing. Expect questions on monitoring, observability, automation, and AWS services.
Behavioral & Cultural Fit Interview (30 minutes): An interview to assess your problem-solving skills, collaboration, and cultural fit within the organization.
Final Decision & Offer (TBD): A final decision on your application and an offer for the position, if applicable.

Portfolio Review Tips:

Highlight your experience in designing, implementing, and maintaining monitoring and alerting systems for E-commerce back-office operations.
Showcase your ability to drive improvements in the Software Development Lifecycle (SDLC) for reliability and scalability.
Demonstrate your incident management processes, including root cause analysis and post-mortem analysis.

Technical Challenge Preparation:

Brush up on your knowledge of E-commerce flows, back-office operations, and order processing.
Review your experience with monitoring, observability, automation, and AWS services.
Prepare for questions on your problem-solving skills, collaboration, and cultural fit within the organization.

ATS Keywords: Site Reliability Engineering, DevOps, E-commerce, Back-office Operations, Order Processing, Monitoring, Observability, Automation, AWS, Infrastructure Provisioning, Problem Solving, Collaboration, English Proficiency.

📝 Enhancement Note: The interview process for this role is designed to assess your technical skills, problem-solving abilities, and cultural fit within the organization. Be prepared to discuss your experience with E-commerce flows, back-office operations, and order processing, as well as your proficiency in monitoring, observability, automation, and AWS services.

🛠 Technology Stack & Web Infrastructure

Monitoring & Observability Tools:

DataDog
NewRelic
Prometheus/Grafana
ELK stack

AWS Services:

EC2
ECS/EKS
RDS
S3
Lambda
CloudWatch

Infrastructure Provisioning & Automation Tools:

Terraform
Ansible
Jenkins
Git

📝 Enhancement Note: This role requires proficiency in monitoring and observability tools, AWS services, and infrastructure provisioning and automation tools. Familiarity with these technologies is essential for success in this position.

👥 Team Culture & Values

Web Development Values:

Reliability: Ensure the reliability, performance, and scalability of back-office solutions to support a seamless customer experience.
Collaboration: Work effectively with cross-functional teams to drive improvements in the Software Development Lifecycle (SDLC) and incident management processes.
Innovation: Continuously improve and optimize monitoring and alerting systems to enhance the customer experience and drive business growth.
Customer Focus: Understand and prioritize the needs of the customer, ensuring that back-office solutions support a world-class customer experience.

Collaboration Style:

Cross-functional integration between developers, operations, and stakeholders
Code review culture and peer programming practices
Knowledge sharing, technical mentoring, and continuous learning

📝 Enhancement Note: Resident values a collaborative work environment, with a focus on reliability, innovation, and customer focus. The company fosters a culture of continuous improvement and optimization in the E-commerce space.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Ensuring the reliability, performance, and scalability of back-office solutions in a dynamic E-commerce environment.
Developing and implementing SRE capabilities to meet Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs).
Establishing effective monitoring systems to gain deep visibility into critical business flows and identify functional issues.

Learning & Development Opportunities:

Technical Skill Development: Expand your expertise in Site Reliability Engineering, DevOps, and E-commerce back-office operations. Explore emerging technologies and best practices in monitoring, observability, and automation.
Conference Attendance & Certification: Attend industry conferences, webinars, and workshops to stay up-to-date with the latest trends and best practices in Site Reliability Engineering and DevOps. Pursue relevant certifications to enhance your technical skills and credibility.
Technical Mentorship & Leadership Development: Seek mentorship opportunities from experienced Site Reliability Engineers and DevOps professionals within the organization. Develop your leadership skills by contributing to capacity planning, performance testing, and incident management processes.

📝 Enhancement Note: This role presents significant technical challenges and learning opportunities in Site Reliability Engineering, DevOps, and E-commerce back-office operations. By embracing these challenges and pursuing continuous learning, you can drive your technical growth and career progression within the organization.

💡 Interview Preparation

Technical Questions:

E-commerce Flows & Back-office Operations: Describe your experience with E-commerce flows, back-office operations, and order processing. How have you ensured the reliability, performance, and scalability of these systems in previous roles?
Monitoring & Observability: Explain your approach to designing, implementing, and maintaining monitoring and alerting systems. How have you gained deep visibility into critical business flows and identified functional issues in the past?
Incident Management: Walk through your incident management process, including root cause analysis and post-mortem analysis. Describe a challenging incident you've handled and the lessons you learned from the experience.

Company & Culture Questions:

Company Culture: How do you see yourself contributing to Resident's culture of continuous improvement and innovation in the E-commerce space?
Collaboration & Teamwork: Describe your experience working with cross-functional teams in previous roles. How have you driven improvements in the Software Development Lifecycle (SDLC) and incident management processes?
Customer Focus: Explain how you prioritize the needs of the customer in your work. How have you ensured that back-office solutions support a world-class customer experience in previous roles?

Portfolio Presentation Strategy:

Technical Walkthrough: Provide a detailed walkthrough of your experience in designing, implementing, and maintaining monitoring and alerting systems for E-commerce back-office operations.
Incident Management Case Study: Present a case study of a challenging incident you've handled, highlighting your incident management process, root cause analysis, and post-mortem analysis.
Customer Impact: Explain how your work has contributed to a seamless customer experience and driven business growth in previous roles.

📝 Enhancement Note: The interview process for this role is designed to assess your technical skills, problem-solving abilities, and cultural fit within the organization. Be prepared to discuss your experience with E-commerce flows, back-office operations, and order processing, as well as your proficiency in monitoring, observability, automation, and AWS services.

Site Reliability Engineer