Site Reliability Engineer at RBS

📍 Job Overview

Job Title: Site Reliability Engineer
Company: RBS
Location: Bangalore, Chennai, Gurugram
Job Type: On-site
Category: DevOps & Infrastructure
Date Posted: June 11, 2025
Experience Level: Mid-Senior level (5-10 years)

🚀 Role Summary

Key Responsibilities: Ensure high availability and performance of services, manage incidents, and improve operational characteristics.
Key Technologies: Microservice architecture, programming languages, automation tools, and troubleshooting skills.
Key Stakeholders: Collaborate with engineers, feature teams, and other stakeholders to deliver changes safely and securely.

📝 Enhancement Note: This role requires a strong balance between technical expertise and stakeholder management, with a focus on improving non-functional aspects of services.

💻 Primary Responsibilities

Operational Excellence: Maintain and improve the health of production and non-production environments, ensuring services meet defined service level objectives.
Incident Management: Respond to incidents promptly, communicate status updates, and contribute to post-incident reviews.
Risk Management: Establish and manage risk tolerance for products and services, considering wider business impact.
Release Management: Support release processes, suggest improvements, and ensure clear communication with relevant teams and customers.
Monitoring & Troubleshooting: Measure and monitor service availability, latency, and overall system health, troubleshooting issues as they arise.

📝 Enhancement Note: This role requires a proactive approach to problem-solving, with a focus on preventing incidents and minimizing downtime.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. Relevant industry certifications are a plus.

Experience: At least 7 years of experience in production support, focusing on microservice architecture.

Required Skills:

Strong knowledge of reliability systems thinking and software engineering principles.
Proficiency in programming languages and automation tools.
Experience with deploy and release services, and troubleshooting techniques.
Ability to identify business impact, risk, and opportunity, and make connections across key outputs and processes.
Excellent communication skills, with the ability to engage proactively with a wide range of stakeholders.

Preferred Skills:

Experience with financial services and understanding of relevant regulations.
Familiarity with data-driven and scientific approaches to fact-finding.
Knowledge of Agile methodologies and DevOps practices.

📝 Enhancement Note: While not explicitly stated, experience with cloud platforms (e.g., AWS, GCP, or Azure) would be beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in managing microservice architectures and ensuring high availability.
Showcase incident management skills, including post-incident reviews and lessons learned.
Highlight risk management capabilities, with examples of establishing and managing risk tolerance.
Display proficiency in monitoring and troubleshooting services, with examples of improving system health.

Technical Documentation:

Provide documentation on release processes, incident management procedures, and risk management strategies.
Include examples of performance metrics and optimization techniques for services.

📝 Enhancement Note: As this role focuses on operational excellence, the portfolio should emphasize problem-solving, incident management, and system improvement case studies.

💵 Compensation & Benefits

Salary Range: INR 1,200,000 - 1,800,000 per annum (Estimated, based on industry standards for mid-senior level DevOps roles in India)

Benefits:

Competitive pension and healthcare benefits.
Generous annual leave and flexible working arrangements.
Opportunities for professional development and career progression.

Working Hours: 45 hours per week, with flexibility for incident management and maintenance windows.

📝 Enhancement Note: The provided salary range is an estimate based on market research for mid-senior level DevOps roles in India. Actual compensation may vary based on experience and qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services

Company Size: Large (Over 100,000 employees)

Founded: 1727

Team Structure:

The Site Reliability Engineering team works closely with feature teams and other stakeholders to ensure services meet defined service level objectives.
The team focuses on improving operational characteristics, managing incidents, and maintaining service health.
Collaboration and stakeholder management are essential aspects of this role.

Development Methodology:

Agile/Scrum methodologies are used for software development and release management.
Incident management follows ITIL (Information Technology Infrastructure Library) principles.
Risk management is integrated into the software development lifecycle.

Company Website: RBS Careers

📝 Enhancement Note: RBS is a large, established financial services company with a global presence. The Site Reliability Engineering team plays a crucial role in ensuring the reliability and performance of the bank's digital services.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-Senior level - Site Reliability Engineers at this level are expected to have a strong technical background and significant experience in production support and incident management.

Reporting Structure: This role reports directly to the Site Reliability Engineering Manager, with a matrixed reporting line to relevant feature teams.

Technical Impact: Site Reliability Engineers in this role have a significant impact on the reliability, performance, and availability of the bank's digital services. They work closely with feature teams to ensure services meet defined service level objectives and continually improve system health.

Growth Opportunities:

Technical Specialization: Deepen expertise in specific areas, such as incident management, risk management, or service optimization.
Technical Leadership: Develop leadership skills and take on mentoring responsibilities within the team.
Architecture Decisions: Contribute to architectural decisions that improve the reliability and performance of services.

📝 Enhancement Note: This role offers numerous opportunities for professional growth, with a focus on technical specialization, leadership development, and architecture decision-making.

🌐 Work Environment

Office Type: Modern, collaborative workspaces with a focus on employee well-being and productivity.

Office Location(s): Bangalore, Chennai, and Gurugram (with flexibility for remote work during incidents and maintenance windows)

Workspace Context:

Collaboration: Cross-functional teams work together in open-plan offices, encouraging collaboration and knowledge sharing.
Tools & Equipment: Modern development tools, multiple monitors, and testing devices are provided to support productivity.
Work-Life Balance: Flexible working arrangements and a focus on work-life balance, with opportunities for remote work during incidents and maintenance windows.

Work Schedule: Standard working hours are 45 hours per week, with flexibility for incident management and maintenance windows.

📝 Enhancement Note: RBS offers a collaborative and inclusive work environment, with a focus on employee well-being and work-life balance. The company provides modern tools and equipment to support productivity and encourages cross-functional collaboration.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen (30 minutes): A brief conversation to assess communication skills and understand the candidate's experience with microservice architecture and incident management.
Technical Deep Dive (60 minutes): A detailed discussion on the candidate's experience with reliability systems thinking, software engineering, and data-driven approaches. This may include case studies and problem-solving exercises.
Stakeholder Interaction (30 minutes): A role-play scenario to assess the candidate's ability to engage with stakeholders and manage risk.
Final Interview (30 minutes): A conversation with the hiring manager to discuss the candidate's fit within the team and the company's culture.

Portfolio Review Tips:

Highlight case studies demonstrating experience in managing microservice architectures and ensuring high availability.
Showcase incident management skills, including post-incident reviews and lessons learned.
Emphasize risk management capabilities and provide examples of establishing and managing risk tolerance.
Display proficiency in monitoring and troubleshooting services, with examples of improving system health.

Technical Challenge Preparation:

Brush up on microservice architecture, incident management, and risk management concepts.
Prepare examples of data-driven approaches to fact-finding and problem-solving.
Familiarize yourself with RBS's products and services, and consider how your skills and experience align with the company's needs.

ATS Keywords: (Organized by category)

Programming Languages: Python, Java, Bash, Shell Scripting
Microservice Architecture: Kubernetes, Docker, AWS, GCP, Azure, REST API, gRPC
Incident Management: ITIL, PagerDuty, OpsGenie, On-Call Rotation, Post-Incident Reviews
Risk Management: Risk Assessment, Risk Mitigation, Business Impact Analysis, Risk Tolerance
Monitoring & Troubleshooting: Prometheus, Grafana, ELK Stack, Logstash, Kibana, New Relic, Datadog
Soft Skills: Communication, Stakeholder Management, Problem-Solving, Teamwork, Collaboration
Industry Terms: SLA, SLO, MTTR, MTTD, MTBF, Change Management, Release Management, Continuous Improvement

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's technical expertise, communication skills, and ability to manage risk and engage with stakeholders. The technical challenge preparation tips emphasize the key skills and knowledge required for success in this role.

🛠 Technology Stack & Web Infrastructure

Infrastructure Tools:

Cloud Platforms: AWS, GCP, Azure
Containerization: Docker, Kubernetes
Orchestration: Jenkins, GitLab CI/CD
Monitoring & Logging: Prometheus, Grafana, ELK Stack, New Relic, Datadog
Incident Management: PagerDuty, OpsGenie
Configuration Management: Ansible, Puppet, Chef
Version Control: Git

Programming Languages:

Python, Java, Bash, Shell Scripting

📝 Enhancement Note: The technology stack for this role focuses on cloud platforms, containerization, orchestration, and monitoring tools. Proficiency in these areas is essential for success in this role.

👥 Team Culture & Values

Web Development Values:

Reliability: Ensuring high availability and performance of services.
Collaboration: Working closely with feature teams and stakeholders to deliver changes safely and securely.
Continuous Improvement: Proactively identifying and implementing improvements to operational characteristics.
Risk Management: Establishing and managing risk tolerance for products and services.

Collaboration Style:

Cross-Functional Collaboration: Working closely with feature teams, engineers, and other stakeholders to ensure services meet defined service level objectives.
Knowledge Sharing: Regularly sharing insights, best practices, and lessons learned with the team and wider organization.
Mentoring: Providing guidance and support to junior team members, helping them develop their skills and careers.

📝 Enhancement Note: The Site Reliability Engineering team at RBS values reliability, collaboration, continuous improvement, and risk management. The team fosters a culture of knowledge sharing and mentoring, with a focus on helping team members develop their skills and careers.

⚡ Challenges & Growth Opportunities

Technical Challenges:

High Availability: Ensuring services meet defined service level objectives, with a focus on minimizing downtime and maximizing performance.
Incident Management: Responding to incidents promptly and effectively, with a focus on minimizing impact and restoring service as quickly as possible.
Risk Management: Establishing and managing risk tolerance for products and services, considering wider business impact.
Continuous Improvement: Proactively identifying and implementing improvements to operational characteristics, with a focus on preventing incidents and minimizing downtime.

Learning & Development Opportunities:

Technical Training: Attend workshops, webinars, and online courses to develop skills in microservice architecture, incident management, and risk management.
Conferences & Events: Participate in industry conferences and events to stay up-to-date with the latest trends and best practices in Site Reliability Engineering.
Mentoring & Coaching: Seek mentoring and coaching opportunities from experienced team members and industry experts to develop your skills and advance your career.

📝 Enhancement Note: This role presents numerous technical challenges and growth opportunities, with a focus on high availability, incident management, risk management, and continuous improvement. The learning and development opportunities emphasize technical training, conference attendance, and mentoring to help Site Reliability Engineers develop their skills and advance their careers.

💡 Interview Preparation

Technical Questions:

Microservice Architecture: Describe your experience with microservice architecture and how you've ensured high availability and performance in previous roles.
Incident Management: Walk us through a complex incident you've managed, including your approach to diagnosis, resolution, and post-incident review.
Risk Management: Explain your approach to establishing and managing risk tolerance for products and services, considering wider business impact.
Problem-Solving: Describe a challenging technical problem you've faced and how you approached solving it, including any data-driven or scientific approaches you used.

Company & Culture Questions:

Stakeholder Management: Describe your experience working with stakeholders, including engineers, feature teams, and other departments. How do you ensure clear communication and frequent updates during incidents and release management?
Agile Methodologies: Explain your experience with Agile methodologies, including release management and change management processes. How do you ensure changes are delivered safely and securely?
User Impact: Describe your approach to measuring and monitoring service availability, latency, and overall system health. How do you ensure services meet defined service level objectives and continually improve system health?

Portfolio Presentation Strategy:

Case Studies: Prepare case studies demonstrating your experience in managing microservice architectures, incident management, risk management, and continuous improvement.
Data-Driven Approach: Highlight any data-driven or scientific approaches you've used to fact-finding, problem-solving, or improving system health.
Stakeholder Engagement: Showcase your ability to engage with stakeholders, including engineers, feature teams, and other departments. Describe how you ensure clear communication and frequent updates during incidents and release management.

📝 Enhancement Note: The interview preparation tips for this role focus on assessing the candidate's technical expertise, communication skills, and ability to manage risk and engage with stakeholders. The technical questions emphasize microservice architecture, incident management, risk management, and problem-solving, while the company and culture questions focus on stakeholder management, Agile methodologies, and user impact.

📌 Application Steps

To apply for this Site Reliability Engineer position:

Customize Your Portfolio: Tailor your portfolio to highlight your experience in managing microservice architectures, incident management, risk management, and continuous improvement. Include case studies demonstrating your data-driven approach to fact-finding and problem-solving.
Optimize Your Resume: Highlight your relevant experience with microservice architecture, incident management, risk management, and other required skills. Use relevant keywords to help your resume pass through Applicant Tracking Systems (ATS).
Prepare for Technical Interviews: Brush up on your technical skills and prepare for case studies, problem-solving exercises, and stakeholder interaction scenarios. Familiarize yourself with RBS's products and services, and consider how your skills and experience align with the company's needs.
Research the Company: Learn about RBS's products and services, company culture, and values. Consider how your skills and experience align with the company's needs and how you can contribute to its success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and Site Reliability Engineering industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Site Reliability Engineer