📍 Job Overview

• Job Title: Site Reliability Engineer (SRE) Platform Engineer
• Company: FIS
• Location: TUN ARIA 150, Tunisia
• Job Type: Full-Time, Hybrid (2 days WFH)
• Category: DevOps, Infrastructure
• Date Posted: 2025-06-20
• Experience Level: Mid-Level (2-5 years)

🚀 Role Summary

• Key Responsibilities: Maintain and enhance production environments, ensure high stability and minimize service downtime, improve service quality, and optimize system performance.
• Key Technologies: Windows, PowerShell, Automation, DevOps, Microsoft Azure, Terraform, SQL, DFS, Clustering.
• Company Context: FIS is a global leader in financial technology, offering a wide range of services including fund administration, banking, and payments. The SRE team at FIS focuses on ensuring high availability, reliability, and performance of their software solutions.

💻 Primary Responsibilities

🌐 Platform Management & Infrastructure

• Build and maintain platform infrastructure and applications.
• Partner with development teams to improve services through rigorous testing and release procedures.
• Participate in system design consulting, capacity planning, and platform management.

📈 Performance Optimization & Monitoring

• Measure and optimize system performance, pushing capabilities forward and staying ahead of customer needs.
• Build monitoring that alerts on symptoms rather than outages, ensuring holistic system health.
• Gather and analyze metrics from operating systems and applications for performance tuning and fault finding.

🛠️ Problem Resolution & Automation

• Identify and resolve problems promptly to meet and improve service levels and standards.
• Create sustainable systems and services through automation and uplifts.
• Stay current on technical trends and suggest innovative tools and approaches to problems.

🔒 Security & Compliance

• Ensure the reliability, scalability, security, and performance of the platform.
• Partner with stakeholders to design and deliver a reliable, scalable, secure, and performant platform.
• Maintain a proactive approach to spotting problems, areas for improvement, and performance bottlenecks.

🎓 Skills & Qualifications

Education & Experience

• Relevant degree in Computer Science, IT, or a related field.
• Proven experience in technical engineering, preferably in a DevOps or SRE role.

Required Skills

• Technical Skills: Strong Windows skills, PowerShell, Automation, DevOps understanding, and experience with Microsoft Azure, Terraform, SQL, DFS, and Clustering.
• Soft Skills: Strong and assertive communication, problem-solving, and teamwork.

Preferred Skills

• Certifications in SRE Foundation, Azure Fundamentals, or related fields.
• Experience with infrastructure as code (IaC) tools and methodologies.

📊 Web Portfolio & Project Requirements

• Portfolio Essentials: Demonstrate your experience in platform management, infrastructure as code, and performance optimization through relevant projects and case studies.
• Technical Documentation: Showcase your ability to document technical processes, system designs, and performance metrics. Include code comments, version control, and deployment processes.

💵 Compensation & Benefits

Salary Range

• The salary range for this role in Tunisia is typically between 15,000 - 25,000 Tunisian Dinars (TND) per month, based on experience and skills.

Benefits

• Private healthcare
• Pension plan
• Work from home (2 days a week)
• Competitive salary and attractive range of benefits designed to help support your lifestyle and wellbeing

🎯 Team & Company Context

🏢 Company Culture

• Industry: Financial Technology (Fintech)
• Company Size: Large (20,000+ employees)
• Founded: 1968
• Team Structure: The SRE team at FIS works closely with development teams to ensure high availability and performance of their software solutions. The team is organized around specific platforms and services, with a focus on collaboration and knowledge sharing.
• Development Methodology: FIS uses Agile methodologies, with a focus on continuous integration, continuous deployment, and continuous improvement.

📈 Career & Growth Analysis

• Web Technology Career Level: Mid-Level SRE/DevOps Engineer
• Reporting Structure: Reports directly to the SRE Manager, with a dotted line to the relevant platform or service team.
• Technical Impact: The SRE Platform Engineer role has a significant impact on the reliability, performance, and security of FIS's software solutions, ensuring high availability and minimal downtime for clients.

🌐 Work Environment

🏢 Office Type

• The FIS office in TUN ARIA 150, Tunisia, offers a collaborative workspace with multiple monitors, testing devices, and development tools available for web professionals.

📍 Office Location(s)

• TUN ARIA 150, Tunisia
• Accessible via public transportation and has nearby amenities.

🕒 Work Schedule

• Standard working hours: Monday - Friday, 9:00 AM - 5:00 PM (40 hours/week)
• Hybrid work arrangement: 2 days work from home per week

📄 Application & Technical Interview Process

📝 Interview Process

1. Online Assessment: A technical assessment focusing on PowerShell, Windows, and DevOps concepts.
2. Technical Phone Screen: A phone call to discuss your technical skills, experience, and career goals.
3. On-site Interview: A face-to-face interview with the hiring manager and team members, focusing on your problem-solving skills, technical expertise, and cultural fit.
4. Final Decision: A final review of your application, followed by a job offer if successful.

📚 Portfolio Review Tips

• Highlight your experience in platform management, infrastructure as code, and performance optimization.
• Include relevant projects and case studies, demonstrating your ability to document technical processes and system designs.
• Showcase your ability to work with Windows, PowerShell, and other relevant technologies.

💡 Interview Preparation

• Brush up on your PowerShell, Windows, and DevOps skills, focusing on problem-solving and performance optimization.
• Research FIS's products and services, and be prepared to discuss how your skills and experience align with the company's needs.
• Prepare for behavioral questions that focus on your problem-solving skills, teamwork, and adaptability.

🛠️ Technology Stack & Web Infrastructure

💻 Frontend Technologies (Relevant for Full-Stack Roles)

• N/A (This role focuses on backend and infrastructure)

🛢️ Backend & Server Technologies

• Windows Server
• PowerShell
• Microsoft Azure
• Terraform
• SQL Server
• DFS
• Clustering

🛠️ Development & DevOps Tools

• Git
• Jenkins
• Ansible
• Puppet
• Chef
• Docker
• Kubernetes

👥 Team Culture & Values

🌟 Web Development Values

• Reliability: FIS values reliability and ensures high availability and minimal downtime for clients.
• Performance: The company focuses on optimizing system performance and pushing capabilities forward.
• Collaboration: FIS encourages collaboration and knowledge sharing among team members.
• Continuous Improvement: The company values continuous improvement and staying current on technical trends.

🤝 Collaboration Style

• Cross-functional Integration: The SRE team works closely with development teams to ensure high availability and performance of software solutions.
• Code Review Culture: FIS encourages code reviews and peer programming practices to ensure high-quality work.
• Knowledge Sharing: The company fosters a culture of knowledge sharing and continuous learning.

⚡ Challenges & Growth Opportunities

🛠️ Technical Challenges

• Staying current on technical trends and suggesting innovative tools and approaches to problems.
• Identifying and resolving problems promptly to meet and improve service levels and standards.
• Optimizing system performance and pushing capabilities forward.

📈 Learning & Development Opportunities

• Certifications in SRE Foundation, Azure Fundamentals, or related fields.
• Infrastructure as code (IaC) tools and methodologies.
• Technical mentorship, leadership development, and architecture decision-making opportunities.

💡 Interview Preparation

💭 Technical Questions

• PowerShell & Windows: Be prepared to discuss your experience with PowerShell and Windows, focusing on problem-solving and performance optimization.
• DevOps & Infrastructure: Brush up on your DevOps and infrastructure knowledge, focusing on platform management, capacity planning, and performance optimization.
• Problem-Solving: Prepare for behavioral questions that focus on your problem-solving skills, teamwork, and adaptability.

💬 Company & Culture Questions

• Research FIS's products and services, and be prepared to discuss how your skills and experience align with the company's needs.
• Prepare for questions about your long-term career goals and how this role fits into your career path.

📌 Application Steps

1. Submit your application through the application link.
2. Customize your resume and portfolio to highlight your relevant skills and experience in platform management, infrastructure as code, and performance optimization.
3. Prepare for the online assessment and technical phone screen by brushing up on your PowerShell, Windows, and DevOps skills.
4. Research FIS's products and services, and be prepared to discuss your fit with the company during the on-site interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.