📍 Job Overview

Job Title: Senior Technical Support Engineer (SE)
Company: Technogarden Partnerportal
Location: Gothenburg, Sweden
Job Type: Full-time, Hybrid
Category: Technical Support & Customer Success
Date Posted: April 7, 2025

🚀 Role Summary

Key Responsibilities: Resolve hardware and software issues in Volvo HD ICE and BEV trucks, develop containment actions, and represent the market/end-customer in quality issue projects.
Key Skills: Technical Support, Problem Solving, Diagnostic Engineering, System Design, Safety Systems, Body Building Systems, Tachograf System, Camera Systems, Instrument Cluster, Analytical Ability, Creative Thinking, Network Building, and Volvo Systems Knowledge.

📝 Enhancement Note: This role requires a strong background in Volvo truck systems and a passion for problem-solving to ensure customer satisfaction and keep trucks on the road.

💻 Primary Responsibilities

Hardware & Software Problem Resolution: Diagnose and resolve customer truck issues, both remotely and on-site.
Containment Actions: Develop creative temporary solutions to resolve customer issues quickly.
Market/End-Customer Representation: Act as the key person representing the market/end-customer in projects addressing quality issues.
Collaboration & Knowledge Sharing: Work independently with a large personal responsibility, supported by the team when needed, and share findings with colleagues to continuously improve support processes.

📝 Enhancement Note: This role requires strong analytical and problem-solving skills, as well as the ability to work independently and collaborate effectively with the team.

🎓 Skills & Qualifications

Education: A technical university degree or equivalent experience.

Experience: A minimum of 5 years of experience within Volvo GTT or Volvo Trucks.

Required Skills:

Technical Support
Problem Solving
Diagnostic Engineering
System Design
Knowledge in various systems and tools used by Volvo
Driver's license C/CE

Preferred Skills:

Experience in ESW function development, application, or verification
Knowledge in Safety Systems, Body Building Systems, Tachograf System, Camera Systems, and Instrument Cluster
Familiarity with Volvo used systems like KOLA, Impact, VDA, SW Configurator, Tech tool, CANalyzer, etc.

📝 Enhancement Note: Candidates with experience in truck systems and a strong analytical mindset will excel in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate problem-solving skills and experience with truck systems.
Showcase knowledge of Volvo systems and tools.
Highlight any relevant projects or case studies where you resolved complex technical issues.

Technical Documentation:

Document problem-solving processes and containment actions.
Include any relevant technical documentation or reports.

💵 Compensation & Benefits

Salary Range: The salary range for this position is approximately 50,000 - 70,000 SEK per month, based on experience and qualifications. This estimate is derived from market research and industry standards for similar roles in the Gothenburg area.

Benefits:

Competitive benefits package
Opportunities for global travel and on-site customer support
A dynamic and collaborative work environment

Working Hours: The standard workweek is 40 hours, with flexible hours to accommodate customer needs and maintenance windows.

📝 Enhancement Note: The salary range provided is an estimate based on market research and may vary depending on the candidate's qualifications and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates within the automotive industry, focusing on truck manufacturing and support services.

Company Size: Medium-sized, with a global presence and a strong focus on customer support and satisfaction.

Founded: The company was founded in 1928 and has since grown into a leading truck manufacturer with a rich history and a reputation for quality and innovation.

Team Structure:

The Technical Service team is responsible for delivering and coordinating technical support for Volvo HD ICE and BEV trucks.
The team consists of experienced professionals with diverse backgrounds in truck systems and support.
The team works collaboratively, sharing knowledge and supporting each other to ensure customer satisfaction.

Development Methodology:

The team follows Agile methodologies to manage projects and ensure efficient problem-solving and issue resolution.
Regular team meetings and knowledge-sharing sessions are held to discuss findings, best practices, and continuous improvement opportunities.

Company Website: Technogarden Partnerportal

📝 Enhancement Note: The company's focus on customer support and satisfaction, along with its global presence and rich history, makes it an attractive employer for technical professionals seeking a challenging and rewarding role.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a senior-level position within the Technical Support domain, focusing on truck systems and customer support.

Reporting Structure: The Senior Technical Support Engineer reports directly to the Technical Service Manager and works closely with other team members, as well as cross-functional teams, to ensure customer satisfaction and issue resolution.

Technical Impact: The role has a significant impact on customer satisfaction and truck uptime, as it directly addresses technical issues and ensures that trucks remain on the road.

Growth Opportunities:

Develop expertise in various truck systems and support processes.
Gain global experience through on-site customer support and travel opportunities.
Build a strong professional network within the company and the industry.
Advance to leadership or specialist roles within the Technical Support or Customer Success domains.

📝 Enhancement Note: This role offers numerous growth opportunities, both in terms of technical expertise and career advancement, for candidates with a strong passion for problem-solving and customer support.

🌐 Work Environment

Office Type: The office is located in Gothenburg, Sweden, and offers a collaborative and dynamic work environment with state-of-the-art facilities and tools.

Office Location(s): Gothenburg, Sweden

Workspace Context:

The workspace is designed to facilitate collaboration and knowledge-sharing among team members.
Each team member has access to multiple monitors and testing devices to ensure efficient problem-solving and issue resolution.
The work environment encourages cross-functional collaboration with designers, marketers, and other stakeholders to ensure customer satisfaction and truck uptime.

Work Schedule: The work schedule is flexible, with standard office hours and the possibility of remote work. However, on-site customer support and maintenance windows may require adjusted working hours.

📝 Enhancement Note: The company's focus on collaboration and customer satisfaction creates a dynamic and engaging work environment for technical professionals seeking to make a difference in the trucking industry.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: Demonstrate problem-solving skills and knowledge of truck systems through a hands-on assessment or case study.
Behavioral Interview: Discuss your approach to problem-solving, customer support, and teamwork, with a focus on real-life examples and scenarios.
Team Fit Interview: Meet with team members to assess cultural fit and discuss the role's day-to-day responsibilities and expectations.
Final Evaluation: Present your portfolio and discuss your technical impact and career aspirations with the hiring manager.

Portfolio Review Tips:

Highlight your problem-solving skills and experience with truck systems.
Include any relevant projects or case studies where you resolved complex technical issues.
Document your approach to issue resolution and containment actions.
Showcase your knowledge of Volvo systems and tools.

Technical Challenge Preparation:

Brush up on your knowledge of truck systems and support processes.
Familiarize yourself with Volvo systems and tools.
Prepare for hands-on assessments or case studies focusing on problem-solving and issue resolution.

ATS Keywords: (Organized by category)

Problem Solving: Troubleshooting, Diagnostics, Root Cause Analysis, Containment Actions, Issue Resolution
Truck Systems: ESW Function Development, Application, Verification, Safety Systems, Body Building Systems, Tachograf System, Camera Systems, Instrument Cluster, TEA2, TEA2+, T3, KOLA, Impact, VDA, SW Configurator, Tech tool, CANalyzer
Customer Support: Technical Support, Customer Satisfaction, Truck Uptime, On-Site Support, Remote Support
Collaboration: Teamwork, Knowledge Sharing, Cross-Functional Collaboration, Stakeholder Communication
Analytical Skills: Data Analysis, Problem-Solving, Decision Making, Reporting, Documentation

📝 Enhancement Note: The interview process focuses on assessing the candidate's problem-solving skills, technical knowledge, and cultural fit within the Technical Support team.

🛠 Technology Stack & Web Infrastructure

Truck Systems & Tools:

ESW Function Development, Application, Verification
Safety Systems, Body Building Systems, Tachograf System, Camera Systems, Instrument Cluster
TEA2, TEA2+, T3, KOLA, Impact, VDA, SW Configurator, Tech tool, CANalyzer

Support & Collaboration Tools:

Remote support tools (e.g., TeamViewer, Remote Desktop)
Collaboration platforms (e.g., Microsoft Teams, Slack)
Project management tools (e.g., Jira, Trello)
Documentation and knowledge-sharing platforms (e.g., Confluence, SharePoint)

📝 Enhancement Note: The technology stack for this role focuses on truck systems and support processes, with a strong emphasis on Volvo-specific tools and platforms.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Prioritize customer satisfaction and truck uptime through efficient problem-solving and issue resolution.
Collaboration: Work effectively with team members and cross-functional teams to ensure customer satisfaction and truck uptime.
Continuous Learning: Stay up-to-date with the latest truck systems and support processes to continuously improve your skills and knowledge.
Problem-Solving: Approach technical challenges with a creative and analytical mindset, always seeking the best possible solution.

Collaboration Style:

Cross-functional collaboration with designers, marketers, and other stakeholders to ensure customer satisfaction and truck uptime.
Knowledge-sharing and mentoring to support team members and foster a culture of continuous learning.
Regular team meetings and workshops to discuss findings, best practices, and continuous improvement opportunities.

📝 Enhancement Note: The Technical Support team values customer focus, collaboration, continuous learning, and problem-solving, creating a dynamic and engaging work environment for technical professionals seeking to make a difference in the trucking industry.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Resolving complex hardware and software issues in customer trucks.
Developing creative containment actions to temporarily resolve customer issues.
Representing the market/end-customer in projects addressing quality issues.

Learning & Development Opportunities:

Develop expertise in various truck systems and support processes.
Gain global experience through on-site customer support and travel opportunities.
Build a strong professional network within the company and the industry.
Advance to leadership or specialist roles within the Technical Support or Customer Success domains.

📝 Enhancement Note: This role offers numerous technical challenges and growth opportunities for candidates with a strong passion for problem-solving and customer support in the trucking industry.

💡 Interview Preparation

Technical Questions:

Describe your approach to resolving complex hardware and software issues in customer trucks.
How do you develop creative containment actions to temporarily resolve customer issues?
How do you represent the market/end-customer in projects addressing quality issues?

Company & Culture Questions:

How do you ensure customer satisfaction and truck uptime through efficient problem-solving and issue resolution?
How do you collaborate effectively with team members and cross-functional teams to ensure customer satisfaction and truck uptime?
How do you stay up-to-date with the latest truck systems and support processes to continuously improve your skills and knowledge?

Portfolio Presentation Strategy:

Highlight your problem-solving skills and experience with truck systems.
Include any relevant projects or case studies where you resolved complex technical issues.
Document your approach to issue resolution and containment actions.
Showcase your knowledge of Volvo systems and tools.

📝 Enhancement Note: The interview process focuses on assessing the candidate's problem-solving skills, technical knowledge, and cultural fit within the Technical Support team, with a strong emphasis on truck systems and support processes.

📌 Application Steps

To apply for this Senior Technical Support Engineer position:

Submit your application through the Technogarden Partnerportal job listing.
Customize your resume and portfolio to highlight your problem-solving skills and experience with truck systems.
Prepare for the technical assessment and interview process by brushing up on your knowledge of truck systems and support processes.
Research the company and its products to demonstrate your enthusiasm and commitment to the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

SE_Technical Support Engineer_Senior