Service Delivery Manager for Network Operations at Airbus

📍 Job Overview

Job Title: Service Delivery Manager for Network Operations
Company: Airbus
Location: Belfast, Northern Ireland, United Kingdom
Job Type: On-site, Full-time
Category: IT & Software, Management
Date Posted: 2025-08-01
Experience Level: Professional (5-10 years)
Remote Status: On-site

🚀 Role Summary

Lead the delivery of end-to-end IT services to internal customers, ensuring service quality and driving continuous improvement.
Manage outsourced teams to deliver, maintain, and support IT services across all sites, ensuring they meet or exceed service level agreements.
Collaborate with business, security, and site teams to act as the key point of contact for network topics.
Ensure the maturity of new network services before they go live and represent the connectivity PSL on-site.
📝 Enhancement Note: This role requires a strong background in IT service management, network operations, and team leadership to drive service excellence and ensure high-quality IT support for Airbus' internal customers.

💻 Primary Responsibilities

Service Delivery: Ensure network operations meet or exceed strict service level agreements, focusing on availability, performance, and capacity.
Team Management: Lead and manage outsourced teams to deliver, maintain, and support IT services, fostering a culture of continuous improvement and high performance.
Stakeholder Communication: Act as the key point of contact for network topics, collaborating with business, security, and site teams to understand and address their needs.
Service Provider Management: Manage service provider contracts, ensuring they align with Airbus' service level agreements and quality standards.
Service Maturity: Ensure the maturity of new network services before they go live, conducting thorough testing and validation to minimize risks.
Ambassador Role: Represent the connectivity PSL on-site, fostering strong relationships with internal customers and service providers.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience: Proven experience (5-10 years) in IT service management, preferably within a large enterprise, with a strong focus on network operations.

Required Skills:

In-depth knowledge of ITIL processes and best practices.
Strong understanding of network, routing, switching, and infrastructure technologies, including VLAN, VRFs, NAC, WIFI, and cabling.
Familiarity with IT infrastructure components such as servers, storage systems, and cloud platforms.
Excellent leadership, communication, and stakeholder management skills.
Strong problem-solving abilities and a customer-focused mindset.

Preferred Skills:

Experience with IT service management tools and platforms.
Knowledge of ITIL 4 and other relevant IT service management frameworks.
Familiarity with network automation and orchestration tools.
Experience in managing outsourced teams and service provider contracts.

📝 Enhancement Note: Given the role's focus on service delivery, team management, and stakeholder communication, candidates should have a proven track record in IT service management, along with strong leadership and interpersonal skills.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate successful IT service delivery projects, highlighting your ability to meet or exceed service level agreements.
Showcase your experience in managing outsourced teams and service provider contracts, with specific examples of improved service quality and cost optimization.
Highlight your understanding of network technologies, with case studies showcasing your ability to ensure service maturity and minimize risks.

Technical Documentation:

Prepare detailed documentation outlining your approach to service delivery, team management, and stakeholder communication, with specific examples from your past projects.
Include information on the ITIL processes and best practices you have implemented to ensure high-quality IT services.
Provide evidence of your ability to manage service provider contracts, with a focus on cost optimization and service quality improvement.

📝 Enhancement Note: As this role does not explicitly require a web development or server administration portfolio, focus on demonstrating your IT service management, network operations, and team leadership skills through relevant projects and case studies.

💵 Compensation & Benefits

Salary Range: £50,000 - £65,000 per annum (based on market research for IT service management roles in Belfast)

Benefits:

Competitive salary, annual profit share, contributory pension, and share options.
36-hour week with flexible working around core hours and Friday afternoons off.
Opportunities for professional development and career progression within Airbus.

Working Hours: 36 hours per week, with flexible working around core hours and Friday afternoons off.

📝 Enhancement Note: The provided salary range is based on market research for IT service management roles in Belfast. The actual salary may vary depending on the candidate's experience, skills, and qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: Aerospace and defense, with a strong focus on innovation, technology, and collaboration.

Company Size: Large (over 130,000 employees worldwide), with a matrix organizational structure that fosters cross-functional collaboration and knowledge sharing.

Founded: 1970, with a rich history in aircraft manufacturing, space, and defense technologies.

Team Structure:

The IT department is organized into various teams, including network operations, IT service management, and infrastructure management.
The network operations team is responsible for designing, implementing, and maintaining the network infrastructure that supports Airbus' global operations.
The IT service management team is responsible for ensuring that IT services meet or exceed the agreed-upon service level agreements, focusing on availability, performance, and capacity.

Development Methodology:

Airbus follows a structured approach to IT service management, based on ITIL best practices and industry standards.
The company employs Agile methodologies for software development and project management, with a focus on continuous improvement and customer value.
Collaboration and knowledge sharing are encouraged through various platforms, including internal wikis, forums, and communities of practice.

Company Website: Airbus Careers

📝 Enhancement Note: Airbus' focus on innovation, collaboration, and continuous improvement creates an ideal environment for IT service management professionals looking to grow and develop their careers.

📈 Career & Growth Analysis

IT Service Management Career Level: This role is at the senior management level, with responsibility for leading the delivery of IT services and managing outsourced teams. The ideal candidate will have a proven track record in IT service management, with strong leadership and stakeholder management skills.

Reporting Structure: The Service Delivery Manager for Network Operations will report directly to the Head of IT Service Management and will have matrixed reporting lines to the various service provider teams.

Technical Impact: This role has a significant impact on Airbus' IT services, with responsibility for ensuring that network operations meet or exceed service level agreements. The successful candidate will work closely with internal customers, service providers, and other IT teams to drive service improvement and optimize IT support for Airbus' global operations.

Growth Opportunities:

Career Progression: With a strong performance in this role, candidates may have the opportunity to progress to more senior IT leadership positions within Airbus, such as IT Service Manager or IT Director.
Technical Skill Development: Candidates will have the opportunity to develop their skills in IT service management, network operations, and team leadership, with access to training and development opportunities within Airbus.
Emerging Technologies: As Airbus continues to invest in emerging technologies, candidates may have the opportunity to gain experience in areas such as cloud computing, IoT, and artificial intelligence.

📝 Enhancement Note: Given Airbus' size and global presence, there are significant opportunities for career progression and skill development within the company for high-performing IT service management professionals.

🌐 Work Environment

Office Type: Airbus' Belfast office is a modern, collaborative workspace designed to foster innovation and cross-functional collaboration. The office features open-plan workspaces, meeting rooms, and breakout areas, with a focus on employee well-being and productivity.

Office Location(s): Airbus' Belfast office is located in the Titanic Quarter, a vibrant and modern business district with excellent transport links and amenities.

Workspace Context:

Collaboration: The office features open-plan workspaces that encourage collaboration and knowledge sharing among IT teams and with other departments.
Technology: Employees have access to the latest hardware and software tools, with a focus on productivity, creativity, and innovation.
Flexibility: Airbus offers flexible working arrangements, including flexible hours and remote work options, to support employees' work-life balance.

Work Schedule: The standard workweek is 36 hours, with flexible working around core hours and Friday afternoons off. The work schedule may vary depending on business needs and project deadlines.

📝 Enhancement Note: Airbus' modern, collaborative work environment and flexible working arrangements create an ideal workspace for IT service management professionals looking to thrive in a dynamic and innovative organization.

📄 Application & Technical Interview Process

Interview Process:

Online Application Review: Airbus will review your application and, if shortlisted, invite you to the next stage.
Phone or Video Screen: A brief phone or video call to discuss your application, experience, and motivation for the role.
Technical Interview: A more in-depth discussion of your IT service management experience, with a focus on network operations, team leadership, and stakeholder management. Be prepared to discuss your approach to service delivery, team management, and service improvement.
Final Interview: A meeting with the hiring manager and other key stakeholders to discuss your fit for the role, cultural alignment, and career aspirations.

Portfolio Review Tips:

Focus on your IT service management experience, with a particular emphasis on network operations, team leadership, and stakeholder management.
Highlight your ability to meet or exceed service level agreements, with specific examples of improved service quality and cost optimization.
Include case studies that demonstrate your understanding of ITIL processes and best practices, with a focus on service delivery, team management, and service improvement.

Technical Challenge Preparation:

Brush up on your knowledge of ITIL processes and best practices, with a focus on service delivery, team management, and service improvement.
Familiarize yourself with network technologies, including routing, switching, and infrastructure, with a focus on ensuring service maturity and minimizing risks.
Prepare for questions on your leadership and stakeholder management skills, with a focus on driving service improvement and optimizing IT support for internal customers.

ATS Keywords: [List of relevant IT service management, network operations, and leadership keywords, organized by category]

📝 Enhancement Note: Given the role's focus on IT service management, network operations, and team leadership, candidates should emphasize their relevant experience and skills in their application and interview preparation.

🛠 Technology Stack & Web Infrastructure

IT Service Management Tools:

ITIL-based service management framework.
ServiceNow or similar IT service management platform.
Network monitoring and performance management tools.

Network Technologies:

Routing and switching technologies, including Cisco, Juniper, and Arista.
Infrastructure technologies, including VLAN, VRFs, NAC, WIFI, and cabling.
Cloud platforms, including AWS, Azure, and Google Cloud.

📝 Enhancement Note: As this role is focused on IT service management and network operations, the technology stack is primarily centered around IT service management tools, network technologies, and cloud platforms.

👥 Team Culture & Values

IT Service Management Values:

Customer Focus: A commitment to understanding and addressing the needs of internal customers, with a focus on service quality and continuous improvement.
Collaboration: A strong emphasis on cross-functional collaboration and knowledge sharing, with a focus on driving service improvement and optimizing IT support.
Innovation: A culture of innovation and continuous learning, with a focus on staying up-to-date with emerging technologies and best practices.
Accountability: A commitment to taking ownership of service delivery and ensuring that IT services meet or exceed service level agreements.

Collaboration Style:

Cross-Functional Integration: Strong collaboration between IT teams and other departments, with a focus on driving service improvement and optimizing IT support for Airbus' global operations.
Code Review Culture: A culture of continuous improvement, with a focus on learning from mistakes and driving service excellence.
Knowledge Sharing: A strong emphasis on knowledge sharing and mentoring, with a focus on developing the skills and careers of IT service management professionals.

📝 Enhancement Note: Airbus' IT service management values and collaboration style create an ideal environment for IT service management professionals looking to thrive in a dynamic and innovative organization.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Service Level Agreement Compliance: Ensuring that network operations meet or exceed strict service level agreements, with a focus on availability, performance, and capacity.
Team Management: Leading and managing outsourced teams to deliver, maintain, and support IT services, with a focus on driving high performance and continuous improvement.
Service Provider Management: Managing service provider contracts to ensure they align with Airbus' service level agreements and quality standards, with a focus on cost optimization and service quality improvement.
Emerging Technologies: Staying up-to-date with emerging technologies and their impact on network operations and IT service management.

Learning & Development Opportunities:

IT Service Management Training: Airbus offers training and development opportunities in IT service management, with a focus on ITIL best practices and emerging technologies.
Network Operations Training: Airbus provides training and development opportunities in network operations, with a focus on routing, switching, and infrastructure technologies.
Leadership Development: Airbus offers leadership development programs and mentoring opportunities to support the growth and development of IT service management professionals.

📝 Enhancement Note: Given the role's focus on IT service management, network operations, and team leadership, candidates should be prepared to face technical challenges related to service delivery, team management, and service improvement. Airbus' learning and development opportunities provide an ideal platform for IT service management professionals looking to grow and develop their careers.

💡 Interview Preparation

Technical Questions:

Service Delivery: How do you approach ensuring that network operations meet or exceed service level agreements? Can you provide an example from your past experience?
Team Management: How do you lead and manage outsourced teams to deliver, maintain, and support IT services? Can you describe a situation where you had to drive high performance and continuous improvement?
Service Provider Management: How do you manage service provider contracts to ensure they align with the organization's service level agreements and quality standards? Can you provide an example of a time when you optimized service quality and cost?
Service Maturity: How do you ensure the maturity of new network services before they go live? Can you describe your approach to testing and validation?

Company & Culture Questions:

IT Service Management Culture: How do you contribute to a culture of continuous improvement and high-quality IT services? Can you provide an example of a time when you drove service improvement within your team or organization?
Collaboration: How do you collaborate with other departments and teams to drive service improvement and optimize IT support for internal customers? Can you describe a situation where you worked closely with other teams to achieve a common goal?
Innovation: How do you stay up-to-date with emerging technologies and their impact on IT service management and network operations? Can you describe a time when you implemented a new technology or process to drive service improvement?

Portfolio Presentation Strategy:

Service Delivery: Highlight your ability to meet or exceed service level agreements, with specific examples of improved service quality and cost optimization.
Team Management: Showcase your experience in leading and managing outsourced teams, with a focus on driving high performance and continuous improvement.
Service Provider Management: Demonstrate your ability to manage service provider contracts, with a focus on cost optimization and service quality improvement.
Service Maturity: Include case studies that demonstrate your understanding of ITIL processes and best practices, with a focus on service delivery, team management, and service improvement.

📝 Enhancement Note: Given the role's focus on IT service management, network operations, and team leadership, candidates should be prepared for technical questions related to service delivery, team management, and service improvement. Airbus' company and culture questions provide an opportunity for candidates to demonstrate their cultural fit and alignment with the organization's values.

📌 Application Steps

To apply for this IT Service Delivery Manager role at Airbus:

Tailor Your CV: Highlight your relevant IT service management, network operations, and team leadership experience, with a focus on service delivery, team management, and service improvement.
Prepare for the Phone or Video Screen: Brush up on your knowledge of IT service management, network operations, and team leadership, with a focus on your approach to service delivery, team management, and service improvement.
Research Airbus: Familiarize yourself with Airbus' company culture, values, and business, with a focus on the IT department and network operations.
Prepare for the Technical Interview: Review your approach to IT service management, network operations, and team leadership, with a focus on your ability to meet or exceed service level agreements, drive high performance, and optimize IT support for internal customers.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and IT service management industry-standard assumptions. All details should be verified directly with Airbus before making application decisions.

Service Delivery Manager for Network Operations