Server Engineer | Data Center Operations, Data Center Operations

📍 Job Overview

• Job Title: Server Engineer | Data Center Operations
• Company: Amazon
• Location: Tokyo, Tōkyō, Japan
• Job Type: On-site
• Category: Server Administration, Data Center Operations
• Date Posted: 2025-06-25
• Experience Level: Mid-level (2-5 years)
• Remote Status: On-site

🚀 Role Summary

• Manage on-site hardware lifecycle of IT infrastructure, including maintenance, troubleshooting, and emergency response.
• Ensure compliance with service level agreements and contribute to process improvement.
• Collaborate with cross-functional teams to deliver high-quality services to customers.

📝 Enhancement Note: This role requires a strong technical background in hardware maintenance, Linux/Windows systems, and networking. Familiarity with data center operations and change management processes is also beneficial.

💻 Primary Responsibilities

• Hardware Maintenance & Troubleshooting: Manage the on-site hardware lifecycle of IT infrastructure, including server racks, networking devices, and other hardware components. Perform routine operation activities, such as installing and removing server racks, fixing hardware, and resolving technical issues.
• Emergency Response: Respond to emergent situations that affect operations, ensuring customer service level agreements are met. Act as the first line of support for hardware troubleshooting and technical issues.
• On-call Duties: Participate in on-call rotations and data center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
• Root Cause Analysis & Documentation: Contribute to technical documentation through root cause analysis of operational issues. Assist in process improvement initiatives relevant to the data center environment.
• Team Collaboration & Training: Work as part of the operations team, participating in team meetings for metric analysis and daily/weekly goal achievement. More experienced engineers may assist in training less experienced team members.

📝 Enhancement Note: This role involves a high degree of technical problem-solving and requires strong troubleshooting skills. Experience with ticketing systems and data center facilities is a plus.

🎓 Skills & Qualifications

Education: A bachelor's degree in a technical field or equivalent practical experience.

Experience: At least 3 years of hands-on experience maintaining and servicing technical systems.

Required Skills:

• Proficiency in Linux/Windows systems, PC/Server hardware, and basic networking.
• Ability to work non-standard hours in a shift system (10-hour shift with 1 hour break, 4 days work shifts and 3 days off in the week).
• Strong problem-solving and troubleshooting skills.
• Familiarity with hardware maintenance, data center operations, and change management processes.

Preferred Skills:

• Experience with ticketing systems, escalation procedures, and data center facilities.
• Understanding of maintenance windows and change management.
• Linux (RHCSA, CCNA, or equivalent) and scripting skills (Bash, Python, etc.).
• Japanese and English communication skills.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate your hardware maintenance and troubleshooting skills through case studies or project examples.
• Showcase your problem-solving abilities and experience with root cause analysis.
• Highlight your experience with data center operations, change management, and on-call support.

Technical Documentation:

• Provide examples of technical documentation you've created, highlighting your ability to analyze operational issues and contribute to process improvement.
• Include any relevant certifications (e.g., RHCSA, CCNA) and scripting samples (e.g., Bash, Python) to showcase your technical proficiency.

💵 Compensation & Benefits

Salary Range: ¥4,500,000 - ¥5,500,000 per year (based on experience and market research)

Benefits:

• Comprehensive health, dental, and vision care plans.
• Retirement savings plans with company match.
• Generous paid time off and parental leave policies.
• Employee discounts on Amazon products and services.
• Opportunities for professional development, including training and certification reimbursement.

Working Hours: 40 hours per week, with a 10-hour shift including a 1-hour break. Shift hours are 8:00-18:00, 12:00-22:00, or 21:45-08:15.

📝 Enhancement Note: The salary range provided is based on market research and regional adjustments for the Tokyo area. Benefits are subject to change and may vary by location.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce and cloud computing services.

Company Size: Large (over 10,000 employees).

Founded: 1994 (2025: 31 years in business).

Team Structure:

• Collaborative, cross-functional teams working on various aspects of data center operations.
• Flat hierarchy with a focus on empowering team members to make decisions and drive results.
• Strong emphasis on customer obsession, innovation, and long-term thinking.

Development Methodology:

• Agile/Scrum methodologies for software development and project management.
• Continuous integration and continuous deployment (CI/CD) pipelines for automated testing and deployment.
• Regular code reviews, testing, and quality assurance practices.

Company Website: https://www.amazon.jobs/en

📝 Enhancement Note: Amazon's culture is known for its customer obsession, innovation, and long-term thinking. The company values diversity, inclusion, and continuous learning, providing ample opportunities for professional growth and development.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level (2-5 years of experience).

Reporting Structure: Reports directly to the Data Center Operations Manager or a similar role, with a flat hierarchy and a focus on empowering team members.

Technical Impact: Contributes to the maintenance, troubleshooting, and improvement of data center infrastructure, ensuring high availability and reliability for Amazon's global cloud services.

Growth Opportunities:

• Technical Specialization: Develop expertise in specific hardware maintenance, data center operations, or related fields, such as server administration or network engineering.
• Team Leadership: Transition into a team lead or management role, overseeing a team of data center engineers and driving operational excellence.
• Architecture & Design: Move into a more strategic role, focusing on data center design, capacity planning, and infrastructure architecture.

📝 Enhancement Note: Amazon offers numerous growth opportunities for motivated and skilled data center engineers, with clear paths for technical specialization, team leadership, and architecture roles.

🌐 Work Environment

Office Type: On-site, with multiple data center locations in the Tokyo area.

Office Location(s): Tokyo, Japan (specific locations may vary).

Workspace Context:

• State-of-the-art data center facilities with advanced cooling, power, and networking infrastructure.
• Collaborative workspaces with access to the latest tools and technologies for hardware maintenance and troubleshooting.
• Opportunities for cross-functional collaboration with software development, network engineering, and other teams.

Work Schedule: Shift-based, with 4 days on and 3 days off in a week. Shift hours are 8:00-18:00, 12:00-22:00, or 21:45-08:15.

📝 Enhancement Note: Amazon's data center work environment is modern, collaborative, and equipped with the latest tools and technologies. The shift-based schedule allows for a healthy work-life balance, with ample time off between shifts.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: A brief phone call to discuss your resume, experience, and career goals.
2. On-site Interview: A full-day on-site interview, including technical assessments, problem-solving exercises, and behavioral interviews.
   • Technical Assessment: Hands-on hardware maintenance and troubleshooting tasks, as well as written and verbal problem-solving exercises.
   • Problem-Solving Exercise: A case study or scenario-based exercise, focusing on root cause analysis, process improvement, and data center operations.
   • Behavioral Interview: A structured conversation focusing on your experience, skills, and cultural fit.
3. Final Decision: A final decision will be made based on your overall performance and fit with the team.

Portfolio Review Tips:

• Highlight your hardware maintenance and troubleshooting skills, with a focus on data center operations and change management.
• Include examples of technical documentation, showcasing your ability to analyze operational issues and contribute to process improvement.
• Demonstrate your problem-solving abilities and experience with root cause analysis.

Technical Challenge Preparation:

• Brush up on your hardware maintenance, Linux/Windows systems, and networking skills.
• Familiarize yourself with data center operations, change management, and on-call support processes.
• Practice problem-solving exercises and root cause analysis techniques.

ATS Keywords:

• Hardware Maintenance
• Linux Systems
• Windows Systems
• Networking
• Troubleshooting
• Technical Documentation
• Root Cause Analysis
• Team Collaboration
• On-call Support
• Data Center Operations
• Change Management
• Customer Service
• Inventory Management
• Shift Work
• Process Improvement
• Safety Procedures
• Security Procedures

📝 Enhancement Note: The interview process for this role is comprehensive and designed to assess your technical skills, problem-solving abilities, and cultural fit. Preparation and practice are essential for success.

📌 Application Steps

To apply for this Server Engineer | Data Center Operations position:

1. Submit your application through the Amazon Jobs portal.
2. Customize your resume, highlighting your hardware maintenance, Linux/Windows systems, and networking skills.
3. Prepare your portfolio, showcasing your hardware maintenance and troubleshooting skills, technical documentation, and problem-solving abilities.
4. Research Amazon's data center operations and company culture, focusing on hardware maintenance, data center operations, and change management.
5. Practice problem-solving exercises and root cause analysis techniques to prepare for the technical interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with Amazon before making application decisions.