📍 Job Overview

• Job Title: Senior Technical Support Technician with Polish
• Company: Dell Technologies
• Location: Bratislava, Region of Bratislava, Slovakia
• Job Type: On-site, Full-time
• Category: Customer Support, Technical Support
• Date Posted: 2025-07-31
• Experience Level: Entry-level to Mid-level (0-2 years)
• Remote Status: On-site

🚀 Role Summary

• Provide exceptional customer support for Dell Technologies products in Polish
• Collaborate with highly skilled technical advisors to develop and deliver solutions
• Maximize returns on IT investments, drive efficiencies, and reduce costs for customers
• Mentor and coach other team members to enhance overall team performance

📝 Enhancement Note: This role focuses on customer support and problem-solving, with a strong emphasis on communication skills and language proficiency in Polish.

💻 Primary Responsibilities

• Customer Interaction: Solve complex problems for customers via email, chat, and phone in Polish and English
• Customer Service: Provide proactive communication and first-class customer service for the Polish market
• Issue Resolution: Drive operational excellence through quality closures and efficient management of issues
• Team Collaboration: Mentor and coach other team members to improve overall team performance
• Problem-Solving: Troubleshoot and resolve technical issues using operational and diagnostic procedures

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to work under pressure to meet customer expectations and resolve technical issues efficiently.

🎓 Skills & Qualifications

Education: High school diploma or equivalent; relevant technical education or certification is a plus

Experience: Minimum of 1 year of relevant experience in customer support, technical support, or a related field

Required Skills:

• World-class customer service, phone etiquette, and work ethic
• Fluent English and Polish (written and spoken)
• Strong problem-solving and troubleshooting skills using operational and diagnostic procedures
• Ability to work under pressure and manage multiple tasks simultaneously
• Interest in technology and willingness to learn

Preferred Skills:

• Experience with job-associated databases or software
• Familiarity with Dell Technologies products and services

📝 Enhancement Note: While not explicitly stated, having some technical knowledge or experience with Dell Technologies products would be beneficial for this role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: Starting from 1,500 EUR Gross/month

Benefits: (Not specified in the job listing; typical benefits for Dell Technologies employees may include health insurance, retirement plans, employee discounts, and professional development opportunities)

Working Hours: Full-time, 40 hours per week

📝 Enhancement Note: The salary range provided is a starting point and may vary depending on the candidate's qualifications and experience. Benefits information should be verified directly with the hiring organization.

🎯 Team & Company Context

Company Culture: Dell Technologies is committed to the principle of equal employment opportunity for all employees and providing a work environment free of discrimination and harassment. They value diversity and inclusion, as well as continuous learning and development.

Team Structure: The Technical Support team consists of highly skilled technical advisors who collaborate to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies, and reduce costs.

Development Methodology: Dell Technologies follows a customer-centric approach to problem-solving, focusing on quality closures and efficient management of issues. They also emphasize mentoring and coaching to enhance overall team performance.

Company Website: Dell Technologies

📝 Enhancement Note: Dell Technologies is a global leader in providing world-class service and support for their innovative products, with a strong focus on customer satisfaction and continuous improvement.

📈 Career & Growth Analysis

Web Technology Career Level: Entry-level to Mid-level (0-2 years)

Reporting Structure: This role reports directly to the Technical Support Team Lead or Manager

Technical Impact: As a Senior Technical Support Technician, you will have a direct impact on customer satisfaction and loyalty by resolving technical issues efficiently and effectively. Your work will also contribute to the overall success of Dell Technologies' products and services.

Growth Opportunities:

• Develop expertise in Dell Technologies products and services
• Expand language proficiency to support additional markets
• Progress to team lead or management roles within the Technical Support organization

📝 Enhancement Note: Growth opportunities in this role are focused on developing technical expertise, expanding language skills, and taking on leadership responsibilities within the Technical Support team.

🌐 Work Environment

Office Type: On-site, collaborative workspace with a focus on customer support and problem-solving

Office Location(s): Bratislava, Slovakia

Workspace Context:

• Collaborative workspace with a focus on customer support and problem-solving
• Access to relevant tools and resources for troubleshooting and issue resolution
• Opportunities for mentoring and coaching other team members

Work Schedule: Full-time, 40 hours per week, with flexibility for deployment windows, maintenance, and project deadlines as needed

📝 Enhancement Note: The work environment for this role is primarily on-site, with a focus on customer support and problem-solving. The work schedule may require flexibility to accommodate customer needs and issue resolution.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screening to assess communication skills and language proficiency in Polish and English
2. Technical assessment to evaluate problem-solving skills and troubleshooting abilities
3. Behavioral interviews to assess customer service skills, work ethic, and cultural fit
4. Final interview with the hiring manager to discuss the role and make a hiring decision

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation:

• Brush up on problem-solving skills and troubleshooting techniques
• Familiarize yourself with Dell Technologies products and services
• Prepare examples of successful customer support experiences and challenges overcome

ATS Keywords: (Not applicable for this role, as it is not a web development or server administration position)

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, language proficiency, problem-solving skills, and customer service abilities. Technical knowledge of Dell Technologies products and services is also important.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Web Development Values: (N/A for this role)

Collaboration Style: Collaborative, customer-centric, and focused on quality closures and efficient issue management

📝 Enhancement Note: While this role is not focused on web development, the team culture and values emphasize collaboration, customer-centric problem-solving, and continuous improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Resolving complex technical issues for customers via email, chat, and phone
• Managing multiple tasks simultaneously and working under pressure
• Developing expertise in Dell Technologies products and services

Learning & Development Opportunities:

• Expanding language proficiency to support additional markets
• Developing leadership skills and taking on team lead or management roles
• Gaining experience in customer support and problem-solving techniques

📝 Enhancement Note: Technical challenges in this role focus on resolving complex customer issues and developing expertise in Dell Technologies products and services. Learning and development opportunities center around expanding language skills and taking on leadership responsibilities.

💡 Interview Preparation

Technical Questions:

• Prepare examples of successful customer support experiences and challenges overcome
• Familiarize yourself with Dell Technologies products and services
• Brush up on problem-solving skills and troubleshooting techniques

Company & Culture Questions:

• Research Dell Technologies' products, services, and company culture
• Prepare questions about the team, work environment, and growth opportunities

Portfolio Presentation Strategy: (N/A for this role)

📝 Enhancement Note: Interview preparation for this role focuses on assessing communication skills, language proficiency, problem-solving skills, and customer service abilities. Technical knowledge of Dell Technologies products and services is also important.

📌 Application Steps

To apply for this Senior Technical Support Technician with Polish position:

1. Submit your application through the application link provided in the job listing
2. Prepare examples of successful customer support experiences and challenges overcome
3. Familiarize yourself with Dell Technologies products and services
4. Brush up on problem-solving skills and troubleshooting techniques
5. Research Dell Technologies' company culture and values

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.