📍 Job Overview

Job Title: Senior Technical Support Specialist - Supply Chain Systems
Company: Wipro Technologies
Location: London, England
Job Type: On-site, Full-time
Category: Technical Support Specialist
Date Posted: June 24, 2025
Experience Level: 5-10 years
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Provide exceptional technical support and customer service for mission-critical applications, ensuring timely issue resolution. Collaborate with cross-functional teams to improve product quality and user experience.
Key Skills: Technical problem-solving, user experience focus, collaboration, and communication.

📝 Enhancement Note: This role requires a versatile skill set to manage a broad range of applications within supply chain systems, making it an excellent fit for candidates with a strong technical background and a passion for customer service.

💻 Primary Responsibilities

Support and Troubleshooting: Provide efficient support on product and integration issues, diagnose, investigate, and resolve issues, and refine them into clear and concise communication and documentation.
Testing and Quality Assurance: Develop test cases and scenarios to pinpoint the root cause of product bugs and improve overall product quality.
Process Management: Follow detailed processes and workflows to provide world-class support to engineering teams and maintain the knowledge base.
Communication and Collaboration: Communicate effectively with engineering teams to identify solutions to recurring product issues and improve on-the-ground engagement quality with cross-functional partners.
Training and Development: Identify, build out, and conduct on-site technical training and shadowing opportunities across the team to improve the team's technical debugging skills.

📝 Enhancement Note: The role requires a proactive approach to problem-solving, with a focus on identifying and addressing recurring issues to improve overall product quality and user experience.

🎓 Skills & Qualifications

Education: Bachelor's degree in computer science, business administration, or a similar IT field.

Experience: 4+ years of technical support experience within an enterprise environment, with familiarity with supply chain processes and core activities.

Required Skills:

Strong technical skills and a passion for user experience.
A collaborative, low-ego mindset and creative problem-solving abilities.
A proactive sense of curiosity and the ability to work effectively in a fast-paced environment.
Experience operating with SLAs in a client-facing role in a production support environment.
Ability to work on-call schedules on weekdays and occasionally on weekends.

Preferred Qualifications:

Basic knowledge of C, C++, Python, Objective C, JavaScript, or PHP.
Experience using commercial and financial products.

📝 Enhancement Note: While not explicitly required, basic programming knowledge and experience with commercial and financial products can be beneficial for candidates in this role, as they may need to work with various applications and systems within the supply chain.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate a strong track record of providing exceptional technical support and customer service in a production support environment.
Showcase problem-solving skills and the ability to diagnose and resolve complex technical issues.
Highlight experience working with SLAs and collaborating with cross-functional teams to improve product quality and user experience.

Technical Documentation:

Provide examples of clear and concise technical documentation, demonstrating the ability to communicate complex technical concepts effectively.
Showcase experience maintaining and updating knowledge bases and other technical resources.

📝 Enhancement Note: As this role focuses on technical support and customer service, a portfolio should emphasize problem-solving skills, customer service experience, and the ability to communicate technical concepts effectively.

💵 Compensation & Benefits

Salary Range: Competitive salary (specific details not provided).

Benefits:

Annual bonus of up to 10% of the base salary.

Working Hours: 40 hours per week, with a rotating on-call support schedule.

📝 Enhancement Note: While the specific salary range is not provided, research indicates that the average salary for a Senior Technical Support Specialist in London is approximately £45,000 - £60,000 per year, depending on experience and qualifications.

🎯 Team & Company Context

Company Culture:

Industry: Technology and IT services.
Company Size: Large (Wipro Technologies has over 200,000 employees worldwide).
Founded: 1945 (as Wipro, later acquired by AVT).
Team Structure: The team is part of AVT's Supply Chain organization, working closely with engineering teams to support mission-critical applications for internal customers.

Development Methodology:

The role involves following detailed processes and workflows to provide world-class support, with a focus on continuous improvement and collaboration with cross-functional teams.

Company Website: https://www.wipro.com/

📝 Enhancement Note: As a large IT services company, Wipro Technologies offers a structured and collaborative work environment, with opportunities for professional growth and development.

📈 Career & Growth Analysis

Web Technology Career Level: This role is suitable for experienced technical support professionals seeking to advance their careers in a dynamic and challenging environment. The role offers opportunities for growth in technical leadership, team management, and architecture decision-making.

Reporting Structure: The Senior Technical Support Specialist will report directly to the Support Manager and work closely with engineering teams to provide exceptional technical support and improve product quality.

Technical Impact: The role has a significant impact on the user experience and overall product quality, as it focuses on identifying and addressing recurring issues, improving support processes, and collaborating with cross-functional teams to enhance the user experience.

Growth Opportunities:

Technical Skill Development: Develop expertise in supply chain systems, commercial and financial products, and other relevant technologies through hands-on experience and continuous learning.
Technical Leadership: Grow into a technical leadership role, mentoring other specialists and driving improvements in support processes and product quality.
Architecture Decision-Making: Contribute to architecture decisions that enhance the user experience and improve overall product quality.

📝 Enhancement Note: This role offers excellent opportunities for career growth and development, particularly for candidates with a strong technical background and a passion for customer service and problem-solving.

🌐 Work Environment

Office Type: On-site, with a collaborative work environment that encourages cross-functional teamwork and continuous learning.

Office Location(s): London, England.

Workspace Context:

Collaborative Workspace: The workspace is designed to facilitate collaboration and communication between technical support specialists and engineering teams.
Technical Tools and Resources: The workspace provides access to the necessary tools and resources for providing exceptional technical support and maintaining the knowledge base.
Training and Development Opportunities: The workspace offers opportunities for on-site technical training and shadowing to improve the team's technical debugging skills.

Work Schedule: The role requires a rotating on-call support schedule, with the ability to work on weekdays and occasionally on weekends as needed.

📝 Enhancement Note: The on-site work environment at Wipro Technologies offers a collaborative and supportive workspace, with opportunities for professional growth and development through hands-on experience and continuous learning.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: A technical assessment or coding challenge focused on problem-solving, debugging, and communication skills.
Behavioral Interview: An interview focused on assessing the candidate's customer service skills, collaboration, and communication abilities.
Final Interview: A final interview with the hiring manager or support manager to discuss the candidate's fit for the role and the team.

Portfolio Review Tips:

Highlight problem-solving skills and the ability to diagnose and resolve complex technical issues.
Demonstrate experience working with SLAs and collaborating with cross-functional teams to improve product quality and user experience.
Showcase clear and concise technical documentation, demonstrating the ability to communicate complex technical concepts effectively.

Technical Challenge Preparation:

Brush up on problem-solving skills and debugging techniques.
Familiarize yourself with supply chain processes and core activities.
Prepare for technical assessments and interviews by practicing common technical support scenarios and customer service situations.

ATS Keywords: Technical Support, Customer Service, Problem-Solving, Debugging, Supply Chain, SLA Management, Collaboration, Communication, Technical Documentation, Knowledge Base, On-Call Support.

📝 Enhancement Note: To optimize your application and interview preparation, focus on demonstrating your problem-solving skills, customer service experience, and ability to communicate technical concepts effectively. Research Wipro Technologies' company culture and values to ensure a strong fit for the role and the team.

🛠 Technology Stack & Web Infrastructure

Support Tools:

Knowledge base and ticketing systems (specific tools not mentioned).
Collaboration and communication tools (e.g., Slack, Microsoft Teams, or similar platforms).
Debugging and testing tools (e.g., Postman, JMeter, or similar tools).

Supply Chain Systems:

Familiarity with supply chain processes and core activities (e.g., supply planning, inventory management, fulfillment, operations & maintenance, etc.).
Experience with commercial and financial products (specific products not mentioned).

📝 Enhancement Note: As the role focuses on providing technical support for supply chain systems, candidates should be familiar with supply chain processes and core activities, as well as the specific tools and systems used by the company.

👥 Team Culture & Values

Web Development Values:

User Experience Focus: A strong commitment to providing exceptional customer service and improving the user experience.
Collaboration: A collaborative and low-ego mindset, with a focus on working effectively with cross-functional teams to improve product quality.
Continuous Improvement: A commitment to continuous learning and improvement, with a focus on identifying and addressing recurring issues.
Technical Excellence: A strong technical background and a passion for problem-solving and debugging.

Collaboration Style:

Cross-Functional Integration: Close collaboration with engineering teams to provide exceptional technical support and improve product quality.
Code Review Culture: Regular code reviews and knowledge-sharing sessions to improve the team's technical debugging skills.
Peer Programming: Collaborative problem-solving and knowledge-sharing between technical support specialists and engineering teams.

📝 Enhancement Note: The team culture at Wipro Technologies emphasizes collaboration, continuous improvement, and a strong commitment to providing exceptional customer service and improving the user experience.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Complex Issue Resolution: Identifying and resolving complex technical issues that do not require code changes.
Root Cause Analysis: Developing test cases and scenarios to pinpoint the root cause of product bugs and improve overall product quality.
Process Improvement: Identifying opportunities to improve support processes and workflows to enhance the user experience and improve overall product quality.
Cross-Functional Collaboration: Working effectively with engineering teams to identify solutions to recurring product issues and improve on-the-ground engagement quality with cross-functional partners.

Learning & Development Opportunities:

Technical Skill Development: Developing expertise in supply chain systems, commercial and financial products, and other relevant technologies through hands-on experience and continuous learning.
Leadership Development: Growing into a technical leadership role, mentoring other specialists, and driving improvements in support processes and product quality.
Architecture Decision-Making: Contributing to architecture decisions that enhance the user experience and improve overall product quality.

📝 Enhancement Note: The role presents numerous technical challenges and growth opportunities, particularly for candidates with a strong technical background and a passion for customer service and problem-solving.

💡 Interview Preparation

Technical Questions:

Problem-Solving Scenarios: Prepare for problem-solving scenarios that focus on diagnosing and resolving complex technical issues, as well as identifying opportunities to improve support processes and workflows.
Root Cause Analysis: Brush up on your root cause analysis skills and be prepared to discuss your approach to identifying and addressing recurring issues.
Collaboration and Communication: Prepare for questions that assess your ability to work effectively with cross-functional teams and communicate technical concepts clearly and concisely.

Company & Culture Questions:

Company Knowledge: Research Wipro Technologies' company culture, values, and mission to demonstrate your fit for the role and the team.
Supply Chain Processes: Familiarize yourself with supply chain processes and core activities to showcase your understanding of the role and the industry.
Customer Service: Prepare for questions that assess your customer service skills and commitment to providing exceptional technical support and improving the user experience.

Portfolio Presentation Strategy:

Problem-Solving Examples: Highlight your problem-solving skills and ability to diagnose and resolve complex technical issues through real-world examples and case studies.
Customer Service Examples: Demonstrate your customer service experience and commitment to providing exceptional technical support and improving the user experience through specific examples and anecdotes.
Technical Documentation: Showcase your ability to communicate complex technical concepts clearly and concisely through examples of technical documentation and knowledge base articles.

📝 Enhancement Note: To excel in the interview process, focus on demonstrating your problem-solving skills, customer service experience, and ability to communicate technical concepts effectively. Research Wipro Technologies' company culture and values to ensure a strong fit for the role and the team.

📌 Application Steps

To apply for this Senior Technical Support Specialist - Supply Chain Systems position at Wipro Technologies:

Submit your application through the application link provided.
Customize your resume and portfolio to highlight your problem-solving skills, customer service experience, and ability to communicate technical concepts effectively.
Prepare for technical assessments and interviews by practicing common technical support scenarios and customer service situations.
Research Wipro Technologies' company culture, values, and mission to demonstrate your fit for the role and the team.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior Technical Support Specialist - Supply Chain Systems