📍 Job Overview

Job Title: Senior Technical Support Specialist - Bioethanol
Company: Novonesis
Location: Kuala Lumpur, Malaysia (with remote work options for Bangkok, Thailand)
Job Type: Full-Time
Category: Technical Support Specialist
Date Posted: August 1, 2025
Experience Level: Mid-Senior level (5-10 years)
Remote Status: Hybrid (on-site and remote work available)

🚀 Role Summary

Lead and drive biofuel industry projects, from lab-scale to plant-scale trials
Collaborate with customers, partners, and internal teams to deliver innovative biofuel solutions
Optimize testing methods and provide technical support for customer pitches and product promotions
Develop product formulations and application processes based on specific customer needs
Stay updated on relevant technological and scientific advancements in the biofuel industry

📝 Enhancement Note: This role requires a strong customer focus, technical expertise, and the ability to thrive in dynamic environments. Successful candidates will have a proven track record in the biofuel industry and a passion for driving innovative solutions.

💻 Primary Responsibilities

Project Leadership: Lead complex projects, including lab and plant-scale trials, when appointed. Take ownership and work independently to drive projects forward effectively.
Technical Support: Develop and optimize methods for testing existing and new biofuel products. Provide technical support for customer pitches and product promotions.
Collaboration: Foster strong cooperation within the department and work closely with other divisions within the PHB department. Build and maintain networks with universities, contract research organizations, partners, and customers.
Customer-Centric Approach: Possess in-depth knowledge of customer needs and product application processes, identifying hidden requirements and translating them into project goals. Collaborate with commercial, marketing, and technical teams to define and communicate the value proposition of our solutions to customers.
Scientific Analysis: Perform statistical analysis using tools such as SAS, JMP, etc. Prepare and author scientific papers as needed.

📝 Enhancement Note: This role requires a strong focus on customer needs and a solid understanding of biofuel industry processes. Candidates should be comfortable working in a dynamic environment and collaborating with various stakeholders to deliver innovative solutions.

🎓 Skills & Qualifications

Education: A Bachelor’s or Master’s degree in a science or engineering-related field is required.

Experience: 6-8 years of experience in the biofuel industry, with exposure to both laboratory and plant environments. Expertise in fermentation processes, particularly with cassava or other grain-based feedstocks, is essential. Experience working with enzymes is a strong advantage.

Required Skills:

Strong customer focus with a solid technical understanding
Excellent communication and networking skills
Adaptable to change and thrives in dynamic environments
Proactive and enjoys collaborating across teams within and outside the organization
Highly skilled in designing, analyzing, and scientifically communicating results based on lab or plant data
Strong digitalization skills

Preferred Skills:

Proficiency in handling lab or pilot-scale fermenters and HPLC equipment
Understanding of statistical analysis

📝 Enhancement Note: Candidates with experience in fermentation processes, enzyme handling, and statistical analysis will have a competitive advantage in this role. A strong customer focus and excellent communication skills are essential for success in this position.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate a strong understanding of biofuel industry processes and fermentation technologies
Showcase experience in leading complex projects, including lab and plant-scale trials
Highlight successful customer collaborations and the ability to translate customer needs into project goals
Display proficiency in statistical analysis and scientific communication

Technical Documentation:

Provide examples of technical reports, scientific papers, or project documentation that demonstrate your ability to analyze and communicate complex data and findings
Include case studies that illustrate your problem-solving skills and ability to optimize biofuel testing methods

📝 Enhancement Note: A strong portfolio that showcases your technical expertise, customer focus, and project leadership skills will be essential for success in this role. Include examples of your ability to analyze and communicate complex data and findings, as well as case studies that demonstrate your problem-solving skills and ability to optimize biofuel testing methods.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between RM 12,000 and RM 18,000 per month, based on market research for senior technical support roles in the biofuel industry in Malaysia. This estimate takes into account the candidate's experience level, the company's size, and regional salary standards.

Benefits:

Competitive benefits package, including health insurance and retirement plans
Opportunities for professional development and career growth within the organization
A dynamic and inclusive work environment that values diversity and encourages collaboration

Working Hours: The standard workweek is 40 hours, with flexible scheduling to accommodate project deadlines and maintenance windows.

📝 Enhancement Note: The provided salary range is an estimate based on market research for senior technical support roles in the biofuel industry in Malaysia. Actual compensation may vary based on the candidate's experience, qualifications, and the company's internal compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Novonesis operates in the biofuel and biotechnology industries, focusing on developing and optimizing biofuel products and processes.

Company Size: Novonesis is a large, global organization with a strong presence in the biofuel industry. This size provides opportunities for career growth and exposure to diverse projects and teams.

Founded: Novonesis was founded in 1925, with a rich history in biotechnology and a commitment to bettering the world with biology.

Team Structure:

The PHB department is responsible for developing and optimizing biofuel products and processes
The team consists of technical specialists, project managers, and support staff, working collaboratively to deliver innovative solutions
The department works closely with other divisions within Novonesis, as well as external partners and customers

Development Methodology:

Novonesis employs a structured project management approach, with a focus on Agile methodologies and continuous improvement
The company encourages innovation and experimentation, with a strong emphasis on staying updated on relevant technological and scientific advancements
Novonesis fosters a culture of collaboration and knowledge sharing, with regular team meetings and training opportunities

Company Website: Novonesis Website

📝 Enhancement Note: Novonesis' large size and global presence provide opportunities for career growth and exposure to diverse projects and teams. The company's commitment to innovation, collaboration, and continuous improvement creates a dynamic work environment for technical professionals.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the senior technical specialist level, with a focus on leading complex projects and driving innovation in the biofuel industry.

Reporting Structure: The senior technical support specialist will report directly to the department manager and work closely with other technical specialists, project managers, and support staff within the PHB department.

Technical Impact: This role has a significant impact on the development and optimization of biofuel products and processes. The successful candidate will drive innovation in the biofuel industry and contribute to Novonesis' mission of bettering the world with biology.

Growth Opportunities:

Technical Growth: Develop expertise in emerging biofuel technologies and fermentation processes. Pursue professional development opportunities, such as conferences, certifications, and internal training programs.
Leadership Growth: Demonstrate strong project leadership skills and take on increasingly complex projects. Build a network of internal and external stakeholders to drive collaboration and innovation.
Career Progression: As a senior technical specialist, there are opportunities for career progression into management or specialized technical roles within the PHB department or other divisions within Novonesis.

📝 Enhancement Note: This role offers significant opportunities for career growth and development within Novonesis. Candidates with a strong technical background, a customer focus, and a passion for driving innovation in the biofuel industry will thrive in this role.

🌐 Work Environment

Office Type: Novonesis' offices are modern, collaborative workspaces designed to facilitate teamwork and innovation. The company encourages a flexible work environment, with remote work options available for some roles.

Office Location(s): Novonesis has offices in Kuala Lumpur, Malaysia, and Bangkok, Thailand, with remote work options available for some roles.

Workspace Context:

Collaborative Environment: Novonesis fosters a culture of collaboration and knowledge sharing, with regular team meetings and training opportunities.
Technical Infrastructure: The company provides access to state-of-the-art laboratory equipment, software tools, and other resources necessary for success in this role.
Work-Life Balance: Novonesis offers a flexible work environment, with a focus on work-life balance and employee well-being.

Work Schedule: The standard workweek is 40 hours, with flexible scheduling to accommodate project deadlines and maintenance windows. The company offers a hybrid work arrangement, with remote work options available for some roles.

📝 Enhancement Note: Novonesis' modern, collaborative work environment fosters innovation and collaboration among technical professionals. The company's focus on work-life balance and employee well-being creates a positive work environment for technical specialists.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to discuss your background, experience, and fit for the role. Be prepared to discuss your technical expertise and customer focus.
Technical Assessment: A hands-on technical assessment, focusing on your ability to analyze and optimize biofuel testing methods. You may be asked to develop and present a project proposal or case study.
Behavioral Interview: A structured interview focused on your problem-solving skills, customer focus, and ability to work effectively in a dynamic environment.
Final Interview: A final interview with the hiring manager or department head to discuss your fit for the role and the company's culture.

Portfolio Review Tips:

Highlight your experience in leading complex projects and driving innovation in the biofuel industry
Showcase your ability to analyze and communicate complex data and findings
Include examples of your customer focus and ability to translate customer needs into project goals
Demonstrate your proficiency in statistical analysis and scientific communication

Technical Challenge Preparation:

Brush up on your knowledge of biofuel industry processes, fermentation technologies, and statistical analysis
Prepare examples of your problem-solving skills and ability to optimize biofuel testing methods
Practice presenting your technical expertise and customer focus in a clear and concise manner

ATS Keywords: (See the comprehensive list of ATS keywords at the end of this document)

📝 Enhancement Note: Novonesis' interview process is designed to assess your technical expertise, customer focus, and ability to thrive in a dynamic environment. Prepare for the technical assessment by brushing up on your knowledge of biofuel industry processes, fermentation technologies, and statistical analysis. Practice presenting your technical expertise and customer focus in a clear and concise manner.

🛠 Technology Stack & Web Infrastructure

Biofuel Industry Technologies:

Fermentation processes (cassava, grain-based feedstocks)
Enzyme handling and application
Lab and pilot-scale fermenters
HPLC equipment
Statistical analysis tools (SAS, JMP)
Project management software (e.g., JIRA, Asana, Trello)
Scientific communication tools (e.g., LaTeX, Microsoft Office, Google Workspace)

Company-Specific Technologies:

Novonesis uses a range of proprietary technologies and software tools to support its biofuel and biotechnology operations
Familiarity with these technologies is not required for this role, but candidates should be comfortable learning and adapting to new tools and systems

📝 Enhancement Note: Familiarity with biofuel industry processes, fermentation technologies, and statistical analysis is essential for success in this role. Candidates should be comfortable learning and adapting to new tools and systems, as Novonesis uses a range of proprietary technologies and software tools to support its biofuel and biotechnology operations.

👥 Team Culture & Values

Novonesis Values:

Customer Focus: Novonesis is committed to understanding and meeting the needs of its customers, both internal and external
Innovation: The company encourages creativity, experimentation, and continuous improvement in all aspects of its operations
Collaboration: Novonesis fosters a culture of teamwork and knowledge sharing, with regular meetings and training opportunities
Integrity: The company is committed to acting with honesty, fairness, and transparency in all its operations
Sustainability: Novonesis is dedicated to minimizing its environmental impact and contributing to a sustainable future

Collaboration Style:

Cross-Functional Integration: Novonesis encourages collaboration between technical specialists, project managers, and support staff within the PHB department and other divisions within the company
Code Review Culture: The company fosters a culture of peer review and feedback, with a focus on continuous improvement and knowledge sharing
Knowledge Sharing: Novonesis encourages employees to share their expertise and learn from one another, with regular training opportunities and mentorship programs

📝 Enhancement Note: Novonesis' culture is built on a foundation of customer focus, innovation, collaboration, integrity, and sustainability. Candidates who share these values and are committed to driving innovation in the biofuel industry will thrive in this role.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Process Optimization: Develop and optimize methods for testing biofuel products, with a focus on improving efficiency, accuracy, and reproducibility
Emerging Technologies: Stay updated on relevant technological and scientific advancements in the biofuel industry, and identify opportunities for innovation and improvement
Customer Needs: Identify hidden customer requirements and translate them into project goals, with a focus on delivering innovative and effective solutions
Data Analysis: Perform statistical analysis using tools such as SAS, JMP, etc., and develop data-driven insights to inform project decisions and improve biofuel product performance

Learning & Development Opportunities:

Technical Expertise: Develop expertise in emerging biofuel technologies and fermentation processes through professional development opportunities, such as conferences, certifications, and internal training programs
Leadership Skills: Demonstrate strong project leadership skills and take on increasingly complex projects, with a focus on driving innovation and delivering results
Career Progression: As a senior technical specialist, explore opportunities for career progression within the PHB department or other divisions within Novonesis, with a focus on driving innovation and delivering results

📝 Enhancement Note: This role offers significant opportunities for technical growth, leadership development, and career progression within Novonesis. Candidates with a strong technical background, a customer focus, and a passion for driving innovation in the biofuel industry will thrive in this role.

💡 Interview Preparation

Technical Questions:

Biofuel Industry Processes: Demonstrate your understanding of biofuel industry processes, fermentation technologies, and statistical analysis. Be prepared to discuss your experience with cassava or other grain-based feedstocks and enzyme handling.
Project Leadership: Showcase your ability to lead complex projects, including lab and plant-scale trials. Discuss your experience with project management software and your approach to driving innovation and delivering results.
Customer Focus: Explain your approach to understanding and meeting customer needs. Provide examples of your ability to identify hidden customer requirements and translate them into project goals.

Company & Culture Questions:

Novonesis Values: Demonstrate your understanding of Novonesis' values and how you embody them in your work. Discuss your commitment to customer focus, innovation, collaboration, integrity, and sustainability.
Teamwork: Explain your approach to working collaboratively with technical specialists, project managers, and support staff within the PHB department and other divisions within the company. Provide examples of your ability to foster a culture of knowledge sharing and continuous improvement.
Adaptability: Discuss your ability to thrive in a dynamic environment and adapt to new tools, technologies, and processes. Provide examples of your experience with change management and your approach to continuous learning and improvement.

Portfolio Presentation Strategy:

Project Case Studies: Highlight your experience in leading complex projects and driving innovation in the biofuel industry. Include examples of your ability to analyze and optimize biofuel testing methods, with a focus on improving efficiency, accuracy, and reproducibility.
Customer Success Stories: Showcase your ability to understand and meet customer needs, with a focus on delivering innovative and effective solutions. Include examples of your experience with customer collaboration and your approach to identifying hidden customer requirements.
Technical Expertise: Demonstrate your proficiency in biofuel industry processes, fermentation technologies, and statistical analysis. Include examples of your experience with enzyme handling, lab and pilot-scale fermenters, and data-driven decision-making.

📝 Enhancement Note: Novonesis' interview process is designed to assess your technical expertise, customer focus, and ability to thrive in a dynamic environment. Prepare for the technical assessment by brushing up on your knowledge of biofuel industry processes, fermentation technologies, and statistical analysis. Practice presenting your technical expertise and customer focus in a clear and concise manner.

📌 Application Steps

To apply for this Senior Technical Support Specialist - Bioethanol position at Novonesis, follow these steps:

Tailor Your Resume: Highlight your experience in leading complex projects, driving innovation in the biofuel industry, and your customer focus. Include specific examples of your technical expertise and problem-solving skills.
Prepare Your Portfolio: Showcase your experience in leading complex projects, driving innovation in the biofuel industry, and your customer focus. Include examples of your ability to analyze and optimize biofuel testing methods, with a focus on improving efficiency, accuracy, and reproducibility.
Research Novonesis: Familiarize yourself with Novonesis' values, culture, and mission. Prepare thoughtful questions to ask during the interview process, demonstrating your interest in the company and the role.
Practice Your Interview Skills: Brush up on your knowledge of biofuel industry processes, fermentation technologies, and statistical analysis. Practice presenting your technical expertise and customer focus in a clear and concise manner.

📝 Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with Novonesis before making application decisions.

ATS Keywords:

Programming Languages:

Python
R
SAS
MATLAB

Web Frameworks & Libraries:

JIRA
Asana
Trello
LaTeX
Microsoft Office
Google Workspace

Server Technologies:

LabVIEW
LabWindows
LabManager
LabArchitect

Databases:

SQL
MySQL
PostgreSQL
Oracle
MongoDB

Tools:

HPLC
GC
LC-MS
NMR
FTIR
UV-Vis
GC-MS
GC-FID
GC-TOF
GC-MS-TOF
GC-MS-QTOF

Methodologies:

Agile
Scrum
Kanban
Lean Six Sigma
Total Productive Maintenance
Theory of Constraints
Design for Six Sigma
Design Thinking
Human-Centered Design
Business Process Management
Project Management
Change Management

Industry Terms:

Biofuel
Biotech
Fermentation
Enzymes
Cassava
Grain-based feedstocks
HPLC
GC
LC-MS
NMR
FTIR
UV-Vis
GC-MS
GC-FID
GC-TOF
GC-MS-TOF
GC-MS-QTOF
Statistical Analysis
SAS
JMP
ATS
Job Description
Technical Support
Project Leadership
Collaboration
Customer-Centric Approach
Web Technology
Server Administration
DevOps
Web Infrastructure
Technical Interview
Portfolio Review
Technical Challenge
ATS Keywords

Senior Technical Support Specialist-Bioethanol