📍 Job Overview

Job Title: SENIOR TECHNICAL SUPPORT SPECIALIST 1
Company: City of Toronto
Location: Toronto, Ontario, Canada
Job Type: Full-Time, Permanent & Temporary (12 months)
Category: Senior IT Support & Infrastructure
Date Posted: 2025-06-24
Experience Level: 10+ years
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Manage and optimize City's WAN/LAN, Internet, Intranet, and Extranet environments. Provide senior-level support for enterprise software and hardware. Lead technical project teams and ensure effective project management.
Key Qualifications: Post-secondary degree/diploma in Computer Science, extensive experience with enterprise network technologies, valid Ontario Class 'G' Driver's License.

📝 Enhancement Note: This role requires a strong background in enterprise-level network management and project leadership, with a focus on Cisco WAN/LAN networks, clustered firewalls, and load balancers.

💻 Primary Responsibilities

Network Management: Design, architect, analyze, and implement detailed plans for network-specific requirements. Ensure high availability, security, and performance of the City's WAN/LAN, Internet, Intranet, and Extranet environments.
Project Leadership: Lead technical project teams, determine requirements, research, evaluate, integrate, and implement technical solutions. Ensure effective project management, resource coordination, and timely delivery of project milestones.
Technical Support: Provide senior-level support for enterprise software and hardware installation, upgrades, configuration, account management, security administration, capacity planning, and performance tuning.
Security & Compliance: Establish and enforce City-wide policies and standards related to user account creation, access permissions, and system security. Ensure compliance with internal processing controls and audit controls.
Budget & Resource Management: Administer assigned budget, monitor expenditures, and maintain budget limitations. Supervise assigned staff, including scheduling, assigning, and reviewing work, as well as authorizing vacation and overtime requests.
Emerging Technologies: Review, evaluate, and recommend emerging technologies and business innovations to improve service, reduce costs, and enhance efficiency for internal services and the public.

📝 Enhancement Note: This role requires strong technical expertise in network infrastructure, project management, and team leadership, with a focus on driving innovation and continuous improvement.

🎓 Skills & Qualifications

Education: A post-secondary degree or diploma in Computer Science, with a recognized certification such as CCNP, CCIE, FCP, FCSS, or an approved equivalent.

Experience: Extensive experience (10+ years) working with large enterprise Cisco WAN/LAN networks, clustered high-availability firewalls and load balancers, remote access, web proxy servers, and intrusion detection systems.

Required Skills:

Proven expertise in network operating systems, network devices, network design principles, and network analysis.
Strong system management skills, including installation, problem determination, and resolution at the Wide Area Network and Local Area Network levels.
Experience with network access control (NAC), wired data, wireless infrastructure, and VPN, as well as posture and client provisioning.
Knowledge of network security, data integration, and common software required for enterprise-level networks.
Proven project management skills, with experience leading cross-functional teams and managing project resources.
Excellent communication, leadership, and mentoring skills.
Valid Ontario Class 'G' Driver's License and access to a vehicle.

Preferred Skills:

Experience with SD-WAN and network technology implementation in highly complex Cisco network infrastructures.
Knowledge of storage area networks (SAN) and mass storage systems.
Familiarity with corporate consolidated data center environments and open systems storage requirements.
Experience with vendor relations, risk assessment, and change management for hardware and software acquisitions.

📝 Enhancement Note: Candidates with a strong background in enterprise network management, project leadership, and a proven track record of driving innovation and continuous improvement are encouraged to apply.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not applicable for this role, as it focuses on enterprise network infrastructure and project leadership rather than web development or design.
Technical Documentation: Not applicable for this role, as it focuses on enterprise network infrastructure and project leadership rather than web development or design.

💵 Compensation & Benefits

Salary Range: CAD 113,683 - 155,216 per year (Wage Grade 7.5, TM1097)

Benefits: Not specified in the job listing. However, the City of Toronto offers a comprehensive benefits package, including health and dental coverage, pension plans, and various leave provisions. For more information, visit the City of Toronto's Benefits page.

Working Hours: Monday to Friday, 35 hours per week. This role may require on-call duties and availability to respond to critical page alerts.

📝 Enhancement Note: The salary range provided is based on the City of Toronto's wage grade system and is subject to change. Benefits information is based on the City of Toronto's standard benefits package for non-union employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Government and Public Administration

Company Size: Large (over 10,000 employees)

Founded: 1834

Team Structure:

The Senior Technical Support Specialist 1 role reports directly to the Manager of Network Services.
This role may lead technical project teams comprised of members from other sections of the division, as well as cross-functional teams with other departments and/or sections.
The role works closely with business users and other technical staff to determine requirements, research solutions, and recommend policies.

Development Methodology:

The City of Toronto follows an IT methodology that includes standards, best practices, and policies for enterprise-level network management and project implementation.
This role is expected to adhere to the City's IT methodology and contribute to its continuous improvement.

Company Website: https://www.toronto.ca/

📝 Enhancement Note: The City of Toronto is a large, complex organization with a diverse range of departments and services. This role requires strong collaboration and communication skills to work effectively with various teams and stakeholders.

📈 Career & Growth Analysis

Web Technology Career Level: Senior IT Support & Infrastructure Specialist

Reporting Structure: This role reports directly to the Manager of Network Services and may lead technical project teams comprised of members from other sections of the division.

Technical Impact: This role has a significant impact on the City's enterprise-level network infrastructure, ensuring high availability, security, and performance for the City's WAN/LAN, Internet, Intranet, and Extranet environments. This role also drives innovation and continuous improvement in network management and project implementation.

Growth Opportunities:

Technical Skill Development: This role offers opportunities to develop and enhance technical skills in enterprise network management, project leadership, and emerging technologies.
Team Leadership: This role provides opportunities to lead technical project teams and mentor junior team members, fostering the development of strong leadership and communication skills.
Architecture & Strategy: As a senior-level role, this position may involve contributing to the development of network architecture and strategy, providing opportunities to influence the City's enterprise-level network infrastructure.

📝 Enhancement Note: This role offers significant growth opportunities for experienced IT professionals seeking to advance their careers in enterprise network management and project leadership.

🌐 Work Environment

Office Type: The City of Toronto operates multiple office locations across the Greater Toronto Area. This role is based at 703 Don Mills Rd. North York, ON M3C 3N3.

Office Location(s): Toronto, Ontario, Canada

Workspace Context:

Collaboration: This role requires strong collaboration and communication skills to work effectively with various teams and stakeholders, including business users, other technical staff, and project team members.
Tools & Equipment: This role requires access to various network management tools, servers, and other equipment necessary for enterprise-level network management and project implementation.
Work Schedule: This role follows a standard workweek of Monday to Friday, 35 hours per week. However, this role may require on-call duties and availability to respond to critical page alerts.

Work Schedule: Monday to Friday, 35 hours per week, with on-call duties and availability to respond to critical page alerts as required.

📝 Enhancement Note: The City of Toronto offers a diverse and dynamic work environment, with opportunities for professional growth and development in enterprise network management and project leadership.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone or video call to discuss your qualifications and experience with the hiring manager or a member of the HR team.
Technical Assessment: A hands-on technical assessment or project presentation to evaluate your skills and knowledge in enterprise network management and project leadership.
Behavioral Interview: A structured interview to assess your problem-solving skills, leadership potential, and cultural fit with the City of Toronto.
Final Decision: A final decision will be made based on the results of the interview process and your overall fit with the role and the City of Toronto.

Portfolio Review Tips: Not applicable for this role, as it focuses on enterprise network infrastructure and project leadership rather than web development or design.

Technical Challenge Preparation:

Network Infrastructure: Brush up on your knowledge of enterprise-level network infrastructure, including Cisco WAN/LAN networks, clustered firewalls, load balancers, and remote access technologies.
Project Leadership: Prepare for project leadership and management questions, focusing on your experience leading cross-functional teams and managing project resources.
Problem-Solving: Practice problem-solving techniques and be prepared to discuss your approach to network infrastructure and project management challenges.

ATS Keywords: Not applicable for this role, as it focuses on enterprise network infrastructure and project leadership rather than web development or design.

📝 Enhancement Note: The interview process for this role is designed to assess your technical expertise in enterprise network management, project leadership, and your overall fit with the City of Toronto's organizational culture and values.

🛠 Technology Stack & Web Infrastructure

Network Infrastructure:

Cisco WAN/LAN networks (Cisco IOS, Cisco Nexus, Cisco ACI)
Clustered high-availability firewalls (Checkpoint, Fortinet)
Load balancers (F5 LTM, F5 APM, F5 GTM)
Remote access technologies (VPN, SSL-VPN, NAC)
Web proxy gateways (Blue Coat, Websense)
Intrusion detection and vulnerability assessment tools (Snort, Nessus)
Network access control (NAC) tools (Cisco ISE, Aruba ClearPass)

Project Management & Collaboration Tools:

Project management software (Microsoft Project, Jira, Asana)
Collaboration tools (Microsoft Office, Google Workspace, Slack, Microsoft Teams)
Version control systems (Git, SVN, Perforce)
Continuous integration/continuous deployment (CI/CD) pipelines (Jenkins, GitLab CI/CD, Azure DevOps)

📝 Enhancement Note: The technology stack for this role is focused on enterprise-level network infrastructure and project management, with an emphasis on Cisco WAN/LAN networks, clustered firewalls, and load balancers.

👥 Team Culture & Values

City of Toronto's Core Values:

Respect: We treat everyone with courtesy, fairness, and dignity.
Integrity: We act honestly, fairly, and in accordance with the public's trust.
Accountability: We take responsibility for our actions and their outcomes.
Excellence: We strive to provide the best possible service and continuously improve our performance.
Leadership: We lead by example, fostering a culture of innovation, collaboration, and continuous learning.

Collaboration Style:

Cross-Functional Integration: This role requires strong collaboration and communication skills to work effectively with various teams and stakeholders, including business users, other technical staff, and project team members.
Code Review Culture: Not applicable for this role, as it focuses on enterprise network infrastructure and project leadership rather than web development or design.
Knowledge Sharing: The City of Toronto encourages knowledge sharing and continuous learning, with opportunities for professional development and training.

📝 Enhancement Note: The City of Toronto's organizational culture is built on a foundation of respect, integrity, accountability, excellence, and leadership. This role requires strong collaboration and communication skills to work effectively with various teams and stakeholders.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Network Infrastructure: Stay up-to-date with the latest developments in enterprise-level network infrastructure, including Cisco WAN/LAN networks, clustered firewalls, and load balancers.
Project Leadership: Develop and refine your project leadership and management skills, with a focus on driving innovation and continuous improvement in network management and project implementation.
Emerging Technologies: Keep up-to-date with emerging technologies and trends in enterprise network management, and be prepared to evaluate and recommend new solutions to improve service, reduce costs, and enhance efficiency.

Learning & Development Opportunities:

Technical Skill Development: The City of Toronto offers opportunities for professional development and training in enterprise network management, project leadership, and emerging technologies.
Conference Attendance & Certification: The City of Toronto encourages employees to attend relevant conferences and obtain industry-recognized certifications to enhance their skills and knowledge.
Technical Mentorship & Leadership: As a senior-level role, this position offers opportunities to mentor junior team members and contribute to the development of strong leadership and communication skills.

📝 Enhancement Note: This role offers significant technical challenges and growth opportunities for experienced IT professionals seeking to advance their careers in enterprise network management and project leadership.

💡 Interview Preparation

Technical Questions:

Network Infrastructure: Prepare for technical questions related to enterprise-level network infrastructure, including Cisco WAN/LAN networks, clustered firewalls, and load balancers.
Project Leadership: Prepare for project leadership and management questions, focusing on your experience leading cross-functional teams and managing project resources.
Problem-Solving: Practice problem-solving techniques and be prepared to discuss your approach to network infrastructure and project management challenges.

Company & Culture Questions:

City of Toronto's Core Values: Familiarize yourself with the City of Toronto's core values and be prepared to discuss how you embody these values in your work.
Project Management Methodologies: Prepare to discuss your experience with project management methodologies, such as Agile, Scrum, or Waterfall, and how you apply them in your work.
User Experience Impact: Prepare to discuss how your work in enterprise network management and project leadership impacts the user experience and improves service delivery for the City of Toronto's residents and stakeholders.

Portfolio Presentation Strategy: Not applicable for this role, as it focuses on enterprise network infrastructure and project leadership rather than web development or design.

📝 Enhancement Note: The interview process for this role is designed to assess your technical expertise in enterprise network management, project leadership, and your overall fit with the City of Toronto's organizational culture and values.

📌 Application Steps

To apply for the Senior Technical Support Specialist 1 position with the City of Toronto:

Submit Your Application: Visit the City of Toronto's Careers page and search for the job title "SENIOR TECHNICAL SUPPORT SPECIALIST 1." Follow the instructions to submit your application.
Prepare Your Portfolio: Although this role focuses on enterprise network infrastructure and project leadership, you may still be asked to provide examples of your work or projects. Be prepared to discuss your approach to network infrastructure, project management, and problem-solving.
Optimize Your Resume: Tailor your resume to highlight your relevant experience and skills in enterprise network management, project leadership, and problem-solving. Include specific examples of your achievements and the impact you've made in previous roles.
Research the City of Toronto: Familiarize yourself with the City of Toronto's organizational structure, services, and initiatives. Be prepared to discuss how your skills and experience align with the City's mission and values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions about enterprise network management, project leadership, and the City of Toronto's organizational culture. All details should be verified directly with the City of Toronto before making application decisions.

SENIOR TECHNICAL SUPPORT SPECIALIST 1