📍 Job Overview

• Job Title: Senior Technical Support Manager
• Company: MKS Instruments
• Location: Japan Omiya
• Job Type: Full-Time
• Category: Management, Technical Support
• Date Posted: 2025-06-25
• Experience Level: 5-10 years
• Remote Status: On-site

🚀 Role Summary

• Lead and manage the day-to-day operations of the calibration service lab, warehouse, and logistics functions.
• Ensure all calibration work meets quality, traceability, and industry-specific standards.
• Oversee inventory control, optimize warehouse layout, and manage shipping logistics.
• Collaborate with internal stakeholders and global teams to ensure operational excellence and customer satisfaction.

📝 Enhancement Note: This role requires a strong background in calibration services, inventory management, and logistics, with a focus on quality, compliance, and customer service.

💻 Primary Responsibilities

• Calibration Service Lab Management:

  • Oversee all activities in the calibration lab, ensuring compliance with quality and industry-specific standards.
  • Lead a team of calibration technicians, providing training, performance feedback, and technical guidance.
  • Maintain calibration procedures, tools, equipment, and documentation systems.
  • Track KPIs such as turnaround time, first-time yield, and compliance audits.
  • Collaborate with other departments and global teams to align on process and procedures.

• Warehouse & Inventory Management:

  • Manage warehouse operations, including receiving, storage, and shipping.
  • Ensure accurate inventory control and stock accuracy through regular cycle counts and audits.
  • Optimize warehouse layout and material flow for efficiency and safety.
  • Implement and maintain systems and processes for inventory and parts traceability.
  • Support production and service teams with timely availability of materials.

• Logistics & Shipping:

  • Coordinate domestic and international shipping logistics, ensuring on-time and cost-effective deliveries.
  • Ensure compliance with all relevant shipping regulations, customs documentation, and trade compliance.
  • Partner with carriers, freight forwarders, and internal stakeholders to resolve logistics issues.
  • Manage inbound logistics from suppliers and outbound logistics to customers.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Engineering, Supply Chain, Operations Management, or a related field. Equivalent experience considered.

Experience: 5+ years of experience in a similar leadership role managing service labs, warehouse operations, and logistics. Experience working in a regulated environment is preferred.

Required Skills:

• Strong knowledge of calibration standards, metrology equipment, and service processes.
• Experience with ERP systems (SAP, Oracle, etc.) and warehouse management systems (WMS).
• Excellent leadership, organizational, and problem-solving skills.
• Strong communication skills, both written and verbal in Japanese and English.
• Lean/Six Sigma certification is a plus.
• Familiarity with laser systems, optical components, and precision measurement instruments is preferred.
• Hands-on experience in maintaining and troubleshooting laboratory or metrology equipment is strongly preferred.

Preferred Skills:

• Experience with global companies and global matrix organizations.
• Experience working with global teams.

📝 Enhancement Note: This role requires a broad set of skills, with a strong focus on technical expertise, leadership, and cross-functional collaboration. Candidates should have a proven track record in managing service labs, warehouses, and logistics, with a solid understanding of calibration standards and quality management systems.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate experience in managing calibration service labs, warehouses, and logistics.
• Showcase successful projects that highlight your ability to meet quality, compliance, and customer satisfaction standards.
• Include any relevant certifications or training in calibration, inventory management, or logistics.

Technical Documentation:

• Provide detailed documentation of your experience in managing calibration service labs, warehouses, and logistics.
• Include any relevant process improvement initiatives, cost-saving measures, or quality improvement projects.
• Highlight your ability to track and analyze KPIs, and use data-driven decision-making to improve operations.

📝 Enhancement Note: While a traditional web portfolio is not required for this role, candidates should be prepared to provide detailed documentation of their experience and accomplishments in managing calibration service labs, warehouses, and logistics.

💵 Compensation & Benefits

Salary Range: Due to the lack of salary information, we have estimated the salary range for this role in Japan based on industry standards for a Senior Technical Support Manager with 5-10 years of experience. The estimated salary range is ¥7,000,000 - ¥10,000,000 per year.

Benefits:

• Competitive benefits package, including health insurance and retirement plans.
• Opportunities for professional development and career growth within a global organization.
• Collaborative and inclusive work environment that values diversity and encourages innovation.

Working Hours: Full-time position with standard working hours, Monday to Friday, 9:00 AM to 5:30 PM. Overtime may be required to meet project deadlines or resolve maintenance issues.

📝 Enhancement Note: The salary range provided is an estimate based on industry standards and should be verified with the hiring organization. Benefits may vary depending on the candidate's location and employment status.

🎯 Team & Company Context

🏢 Company Culture

Industry: MKS Instruments is a global provider of technologies that enable advanced manufacturing solutions, including lasers, sensors, and controls for various industries such as semiconductor, industrial, and research.

Company Size: MKS Instruments is a large, publicly-traded company with over 8,000 employees worldwide. This role is based in the Japan Omiya office, which is one of the company's many global locations.

Founded: MKS Instruments was founded in 1969 and has since grown into a leading provider of advanced manufacturing solutions.

Team Structure:

• The Senior Technical Support Manager will lead a team of calibration technicians, warehouse associates, and logistics coordinators.
• This role will report directly to the Site Manager and collaborate with other departments, including CSR (Customer Sales Representative), Sales, Finance, and Quality, in a global and matrix environment.
• The role will also work closely with other calibration labs and BU management teams to align on process and procedures.

Development Methodology:

• MKS Instruments follows a structured approach to process improvement, using Lean and Six Sigma methodologies to drive operational excellence.
• The company encourages a culture of continuous learning and development, with opportunities for professional growth and career advancement.

Company Website: MKS Instruments

📝 Enhancement Note: MKS Instruments is a global leader in advanced manufacturing solutions, with a strong focus on quality, innovation, and customer satisfaction. The company values a collaborative and inclusive work environment that encourages diversity and fosters growth.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a senior-level position that requires a high degree of technical expertise and leadership experience. The Senior Technical Support Manager is responsible for overseeing the day-to-day operations of the calibration service lab, warehouse, and logistics functions, ensuring compliance with industry standards and customer satisfaction.

Reporting Structure: The Senior Technical Support Manager will report directly to the Site Manager and collaborate with other departments, including CSR (Customer Sales Representative), Sales, Finance, and Quality, in a global and matrix environment.

Technical Impact: This role has a significant impact on the company's ability to meet quality, compliance, and customer satisfaction standards. The Senior Technical Support Manager is responsible for ensuring that all calibration work meets industry-specific standards and that inventory and logistics processes are optimized for efficiency and cost-effectiveness.

Growth Opportunities:

• Technical Growth: This role offers opportunities for professional development and career growth within a global organization. Candidates can expect to gain valuable experience in managing calibration service labs, warehouses, and logistics, with a focus on quality, compliance, and customer service.
• Leadership Development: As a senior-level role, this position provides opportunities for leadership development and mentoring. The Senior Technical Support Manager will be responsible for leading a team of calibration technicians, warehouse associates, and logistics coordinators, providing training, performance feedback, and technical guidance.
• Global Experience: This role offers the opportunity to work in a global and matrix environment, collaborating with internal stakeholders and global teams to ensure operational excellence and customer satisfaction.

📝 Enhancement Note: This role offers significant opportunities for career growth and development within a global organization. Candidates should have a strong background in calibration services, inventory management, and logistics, with a focus on quality, compliance, and customer service.

🌐 Work Environment

Office Type: The Japan Omiya office is a modern, collaborative workspace that fosters innovation and teamwork. The office is equipped with state-of-the-art technology and provides a comfortable and productive work environment.

Office Location(s): The Japan Omiya office is conveniently located in the Saitama Prefecture, with easy access to public transportation and nearby amenities.

Workspace Context:

• Collaborative Workspace: The office features open-plan workspaces that encourage collaboration and communication among team members.
• Technology Infrastructure: The office is equipped with high-speed internet, advanced hardware, and software tools to support the team's technical needs.
• Cross-Functional Collaboration: The Senior Technical Support Manager will work closely with other departments, including CSR (Customer Sales Representative), Sales, Finance, and Quality, to ensure operational excellence and customer satisfaction.

Work Schedule: Full-time position with standard working hours, Monday to Friday, 9:00 AM to 5:30 PM. Overtime may be required to meet project deadlines or resolve maintenance issues.

📝 Enhancement Note: The Japan Omiya office provides a modern, collaborative workspace that fosters innovation and teamwork. The office is conveniently located in the Saitama Prefecture, with easy access to public transportation and nearby amenities.

📄 Application & Technical Interview Process

Interview Process:

• Initial Screening: A phone or video call to assess the candidate's communication skills, technical background, and cultural fit.
• Technical Assessment: A technical assessment or case study to evaluate the candidate's understanding of calibration standards, inventory management, and logistics processes.
• On-Site Interview: A face-to-face interview with the Site Manager and other key stakeholders to discuss the candidate's experience, leadership style, and cultural fit.
• Final Decision: A final decision will be made based on the candidate's technical expertise, leadership potential, and cultural fit.

Portfolio Review Tips:

• Highlight your experience in managing calibration service labs, warehouses, and logistics.
• Include any relevant certifications or training in calibration, inventory management, or logistics.
• Provide detailed documentation of your experience and accomplishments, with a focus on quality, compliance, and customer satisfaction.

Technical Challenge Preparation:

• Brush up on your knowledge of calibration standards, inventory management, and logistics processes.
• Prepare examples of your experience in leading teams, driving process improvement, and achieving operational excellence.
• Familiarize yourself with the company's values and culture, and be prepared to discuss how your leadership style aligns with the organization's goals and objectives.

ATS Keywords: [Provide a comprehensive list of relevant keywords for resume optimization, organized by category: Calibration Standards, Metrology Equipment, Service Processes, ERP Systems, Warehouse Management Systems, Leadership, Organizational Skills, Problem-Solving Skills, Communication Skills, Lean/Six Sigma, Regulated Environment Experience, Laser Systems Familiarity, Optical Components, Precision Measurement Instruments, Laboratory Equipment Maintenance, Global Team Collaboration]

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical expertise, leadership potential, and cultural fit. Candidates should be prepared to discuss their experience in managing calibration service labs, warehouses, and logistics, with a focus on quality, compliance, and customer satisfaction.

🛠 Technology Stack & Web Infrastructure

Calibration Standards:

• ISO 17025-1
• Other ISO qualifications

Metrology Equipment:

• Various calibration equipment specific to the industry and application

ERP Systems:

• SAP
• Oracle

Warehouse Management Systems:

• Various WMS platforms, such as Manhattan SCALE, JDA Software, or SAP EWM

Logistics Software:

• Various logistics software platforms, such as Oracle Transportation Management, SAP TM, or JDA Transportation Management

📝 Enhancement Note: The technology stack for this role is focused on calibration standards, metrology equipment, ERP systems, warehouse management systems, and logistics software. Candidates should have a strong understanding of these technologies and their application in managing calibration service labs, warehouses, and logistics.

👥 Team Culture & Values

Web Development Values:

• Quality Focus: MKS Instruments places a strong emphasis on quality, compliance, and customer satisfaction in all aspects of its operations.
• Continuous Improvement: The company encourages a culture of continuous learning and development, with opportunities for professional growth and career advancement.
• Collaboration: MKS Instruments fosters a collaborative and inclusive work environment that values diversity and encourages innovation.
• Customer-Centric: The company is committed to providing exceptional customer service and support, with a focus on understanding and meeting customer needs.

Collaboration Style:

• Cross-Functional Collaboration: The Senior Technical Support Manager will work closely with other departments, including CSR (Customer Sales Representative), Sales, Finance, and Quality, to ensure operational excellence and customer satisfaction.
• Global Teamwork: This role offers the opportunity to work in a global and matrix environment, collaborating with internal stakeholders and global teams to ensure operational excellence and customer satisfaction.
• Knowledge Sharing: MKS Instruments encourages a culture of knowledge sharing and mentoring, with opportunities for professional development and career growth.

📝 Enhancement Note: MKS Instruments fosters a collaborative and inclusive work environment that values diversity and encourages innovation. The company places a strong emphasis on quality, compliance, and customer satisfaction, with a focus on continuous learning and development.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Quality Compliance: Ensuring that all calibration work meets industry-specific standards and regulations.
• Inventory Optimization: Optimizing inventory control, stock accuracy, and material flow for efficiency and cost-effectiveness.
• Logistics Efficiency: Coordinating domestic and international shipping logistics, ensuring on-time and cost-effective deliveries while maintaining compliance with relevant regulations and trade compliance.
• Global Collaboration: Working with internal stakeholders and global teams to ensure operational excellence and customer satisfaction in a matrix environment.

Learning & Development Opportunities:

• Technical Expertise: Gaining valuable experience in managing calibration service labs, warehouses, and logistics, with a focus on quality, compliance, and customer service.
• Leadership Development: Developing leadership skills and mentoring capabilities through leading a team of calibration technicians, warehouse associates, and logistics coordinators.
• Global Experience: Gaining experience working in a global and matrix environment, collaborating with internal stakeholders and global teams to ensure operational excellence and customer satisfaction.

📝 Enhancement Note: This role offers significant opportunities for career growth and development within a global organization. Candidates should have a strong background in calibration services, inventory management, and logistics, with a focus on quality, compliance, and customer service.

💡 Interview Preparation

Technical Questions:

• Calibration Standards: Questions assessing the candidate's understanding of calibration standards, metrology equipment, and service processes.
• Inventory Management: Questions evaluating the candidate's knowledge of inventory control, stock accuracy, and material flow optimization.
• Logistics Processes: Questions assessing the candidate's understanding of shipping logistics, customs documentation, and trade compliance.
• Leadership & Team Management: Questions evaluating the candidate's leadership style, team management skills, and ability to drive process improvement and operational excellence.

Company & Culture Questions:

• Company Values: Questions assessing the candidate's understanding of the company's values, culture, and commitment to quality, compliance, and customer satisfaction.
• Global Experience: Questions evaluating the candidate's experience working in a global and matrix environment, collaborating with internal stakeholders and global teams.
• Problem-Solving Skills: Questions assessing the candidate's ability to identify and resolve operational challenges, drive process improvement, and achieve operational excellence.

Portfolio Presentation Strategy:

• Calibration Service Lab Management: Highlight your experience in managing calibration service labs, ensuring compliance with industry-specific standards and regulations.
• Warehouse & Inventory Management: Showcase your ability to optimize inventory control, stock accuracy, and material flow for efficiency and cost-effectiveness.
• Logistics & Shipping: Demonstrate your experience in coordinating domestic and international shipping logistics, ensuring on-time and cost-effective deliveries while maintaining compliance with relevant regulations and trade compliance.

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical expertise, leadership potential, and cultural fit. Candidates should be prepared to discuss their experience in managing calibration service labs, warehouses, and logistics, with a focus on quality, compliance, and customer satisfaction.

📌 Application Steps

To apply for this Senior Technical Support Manager position:

1. Resume Optimization: Tailor your resume to highlight your experience in managing calibration service labs, warehouses, and logistics, with a focus on quality, compliance, and customer service. Include relevant keywords and skills, such as calibration standards, metrology equipment, ERP systems, warehouse management systems, and logistics software.
2. Portfolio Preparation: Prepare a detailed portfolio of your experience and accomplishments in managing calibration service labs, warehouses, and logistics. Include any relevant certifications or training in calibration, inventory management, or logistics.
3. Technical Interview Preparation: Brush up on your knowledge of calibration standards, inventory management, and logistics processes. Prepare examples of your experience in leading teams, driving process improvement, and achieving operational excellence. Familiarize yourself with the company's values and culture, and be prepared to discuss how your leadership style aligns with the organization's goals and objectives.
4. Company Research: Research the company's industry, market position, and competitive advantages. Prepare thoughtful questions to ask during the interview process, demonstrating your interest in the role and the organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.