senior technical support engineer - PA2025Q3JB095 at SS&C Technologies

📍 Job Overview

Job Title: Senior Technical Support Engineer - PA2025Q3JB095
Company: SS&C Technologies
Location: Mumbai, Mahārāshtra, India
Job Type: On-site, Full-time
Category: Technical Support Engineer
Date Posted: June 19, 2025
Experience Level: Mid-level (2-5 years)

🚀 Role Summary

Monitor and maintain the health of reconciliation applications and batch jobs.
Provide first-line support to operational teams, troubleshooting and resolving system-related issues.
Collaborate with technical teams to escalate and resolve complex or recurring issues.
Assist with configuration changes and standing data setup as needed.
Work in different time zones to support global operations.

📝 Enhancement Note: This role requires a strong technical background in business support, with a focus on financial reconciliation systems and processes. Experience in system error handling, incident management, and batch job monitoring is crucial for success in this position.

💻 Primary Responsibilities

Application & Batch Monitoring: Proactively monitor application logs and dashboards to ensure system health. Track and investigate alerts, failures, and performance issues from scheduled batch jobs and overnight processes. Liaise with technology teams to escalate unresolved issues.
L1 Business Support: Act as the first point of contact for operational teams for system-related queries. Provide timely support for reconciliation issues, configuration queries, and exceptions. Maintain support documentation and incident logs for recurring issues.
Issue Troubleshooting & Resolution: Perform initial triage of system and data errors. Work with development or infrastructure teams to resolve complex or recurring issues. Assist with incident reporting and root cause analysis.
Configuration Support: Support minor changes to standing data or system configurations in response to business needs. Ensure configuration changes are tested and documented in line with control standards.

📝 Enhancement Note: This role requires a high level of attention to detail, strong communication skills, and the ability to prioritize under pressure. Familiarity with CASS reconciliation processes and regulatory expectations is preferred.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience: 2-3 years in a business or technical support role, preferably within financial services.

Required Skills:

Strong grasp of financial reconciliation systems and business processes.
Ability to interpret log files and trace issues through data and configuration.
Strong communication skills, with the ability to bridge between technical teams and operational users.
High attention to detail, organized, and capable of prioritizing under pressure.
Experience in system error handling, incident management, and batch job monitoring.
Familiarity with CASS reconciliation processes and regulatory expectations.

Preferred Skills:

Experience supporting UAT phases and managing small-scale configuration changes.
Knowledge of reconciliation platforms or other finance-based systems.

📝 Enhancement Note: While not explicitly stated, proficiency in relevant programming languages (e.g., Python, Java, or SQL) and familiarity with databases would be beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in monitoring and maintaining financial systems or applications.
Showcase problem-solving skills through case studies or examples of system error handling and resolution.
Highlight any experience with batch job monitoring and overnight process management.

Technical Documentation:

Provide documentation of any system-related issues you've resolved, including root cause analysis and resolution steps.
Include examples of incident reports or change requests you've managed.

📝 Enhancement Note: While a portfolio is not explicitly required, providing examples of your technical support experience can strengthen your application.

💵 Compensation & Benefits

Salary Range: INR 600,000 - 900,000 per annum (Based on industry standards for mid-level technical support roles in Mumbai)

Benefits:

Competitive benefits package, including health insurance and retirement plans.
Opportunities for professional development and career growth within the organization.
A dynamic and inclusive work environment with a diverse team.

📝 Enhancement Note: The salary range provided is an estimate based on market research for mid-level technical support roles in Mumbai. Actual compensation may vary based on experience and qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services and Healthcare Technology

Company Size: Large (27,000+ employees worldwide)

Founded: 1986

Team Structure:

The reconciliation support team is part of the broader technology organization, working closely with operational teams and other technical functions.
The team follows Agile methodologies, with regular sprint planning and stand-up meetings.

Development Methodology:

The team uses a combination of Agile and waterfall methodologies, depending on the project and stakeholder requirements.
Code reviews, testing, and quality assurance practices are in place to ensure the delivery of high-quality solutions.

Company Website: https://www.ssctech.com/

📝 Enhancement Note: SS&C Technologies is a large, global organization with a diverse range of teams and technologies. This role offers the opportunity to work in a dynamic and collaborative environment, with exposure to various aspects of the business.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a mid-level position within the technical support function. It offers the opportunity to gain experience in monitoring, troubleshooting, and resolving system-related issues in a production environment.

Reporting Structure: The role reports directly to the reconciliation support team lead, with exposure to other technical teams and operational stakeholders.

Technical Impact: The role has a direct impact on the reliability, performance, and support of the reconciliation platform, ensuring that critical business processes run smoothly and efficiently.

Growth Opportunities:

Develop expertise in financial reconciliation systems and processes.
Gain experience in incident management, batch job monitoring, and system error handling.
Build strong relationships with operational teams and technical stakeholders.
Explore opportunities for career progression within the technical support function or other areas of the technology organization.

📝 Enhancement Note: This role offers the opportunity to gain valuable experience in a critical business function, with potential for career growth and development within the organization.

🌐 Work Environment

Office Type: Modern, collaborative workspace with a mix of open-plan and private offices.

Office Location(s): Mumbai, India

Workspace Context:

The workspace is equipped with modern tools and technologies to support efficient and effective work.
Collaboration and communication are key aspects of the work environment, with regular team meetings and cross-functional interactions.
The team follows a flexible work arrangement, with core hours and the option to work from home on a case-by-case basis.

Work Schedule: Standard office hours, with the possibility of working outside of regular hours to support overnight processes or troubleshoot critical issues.

📝 Enhancement Note: While the role is primarily on-site, the company offers flexibility in working arrangements to support a healthy work-life balance.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief call to discuss your experience and fit for the role.
Technical Assessment: A hands-on test to evaluate your problem-solving skills and technical knowledge.
Behavioral Interview: A discussion of your past experiences and how they relate to the role's requirements.
Final Interview: A meeting with the team lead or hiring manager to discuss your fit within the team and organization.

Portfolio Review Tips:

Highlight your experience in monitoring and maintaining financial systems or applications.
Provide examples of system error handling and resolution, with a focus on root cause analysis and problem-solving skills.
Showcase your ability to work collaboratively with operational teams and technical stakeholders.

Technical Challenge Preparation:

Brush up on your knowledge of financial reconciliation systems and processes.
Familiarize yourself with incident management, batch job monitoring, and system error handling techniques.
Prepare for questions on your problem-solving approach and ability to work under pressure.

ATS Keywords:

Programming Languages: Python, Java, SQL
Web Frameworks: N/A (focus on financial systems and applications)
Server Technologies: N/A (focus on financial systems and applications)
Databases: SQL, Oracle, MySQL
Tools: JIRA, Confluence, Splunk
Methodologies: Agile, Incident Management, Batch Job Monitoring
Soft Skills: Communication, Problem-solving, Attention to Detail
Industry Terms: Financial Reconciliation, CASS, Batch Jobs, System Error Handling

📝 Enhancement Note: The interview process is designed to assess your technical skills, problem-solving abilities, and cultural fit within the organization. Preparation and research are key to success in the interview process.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A (focus on financial systems and applications)

Backend & Server Technologies:

Java, Python, SQL
Oracle, MySQL databases

Development & DevOps Tools:

JIRA, Confluence (for project management and collaboration)
Splunk (for monitoring and alerting)
Git (for version control and collaboration)

📝 Enhancement Note: The technology stack for this role is focused on financial systems and applications, with a strong emphasis on programming languages, databases, and tools relevant to the financial services industry.

👥 Team Culture & Values

Web Development Values:

Reliability: Ensuring the ongoing reliability and performance of the reconciliation platform.
Collaboration: Working closely with operational teams and technical stakeholders to troubleshoot and resolve issues.
Attention to Detail: Maintaining high standards of accuracy and precision in system monitoring and support.
Continuous Learning: Staying up-to-date with industry trends and best practices in financial reconciliation and technical support.

Collaboration Style:

The team follows a collaborative approach, with regular communication and cross-functional interactions.
Knowledge sharing and technical mentoring are encouraged, with a focus on continuous learning and development.
The team works closely with operational teams to ensure the smooth running of critical business processes.

📝 Enhancement Note: The team culture at SS&C Technologies is collaborative and inclusive, with a strong focus on knowledge sharing and continuous learning. This role offers the opportunity to work in a dynamic and supportive environment, with exposure to various aspects of the business.

⚡ Challenges & Growth Opportunities

Technical Challenges:

System Error Handling: Developing expertise in troubleshooting and resolving complex system-related issues.
Batch Job Monitoring: Ensuring the timely and successful completion of overnight processes and batch jobs.
Incident Management: Managing incidents and ensuring minimal disruption to critical business processes.
Performance Optimization: Identifying and addressing performance bottlenecks and inefficiencies in the reconciliation platform.

Learning & Development Opportunities:

Technical Skill Development: Gaining experience in financial reconciliation systems and processes, incident management, and batch job monitoring.
Conference Attendance: Attending industry conferences and events to stay up-to-date with the latest trends and best practices in financial services and technology.
Technical Mentoring: Seeking guidance and support from experienced team members and technical stakeholders.

📝 Enhancement Note: This role offers a range of technical challenges and learning opportunities, with the potential for significant growth and development within the organization.

💡 Interview Preparation

Technical Questions:

System Error Handling: Describe a complex system error you've encountered and how you resolved it. What steps did you take to identify the root cause and implement a solution?
Batch Job Monitoring: How do you approach monitoring and managing overnight processes and batch jobs? What tools and techniques do you use to ensure their timely and successful completion?
Incident Management: Walk us through your approach to incident management. How do you prioritize and resolve incidents to minimize disruption to critical business processes?

Company & Culture Questions:

Team Dynamics: How do you work collaboratively with operational teams and technical stakeholders? Can you provide an example of a successful cross-functional collaboration?
Problem-solving: Describe a challenging problem you've faced in a previous role and how you approached it. What was the outcome, and what did you learn from the experience?
Adaptability: How do you adapt to working in different time zones and supporting global operations? Can you provide an example of a time when you had to adjust your working hours or approach to accommodate a global team?

Portfolio Presentation Strategy:

System Error Handling: Highlight your experience in troubleshooting and resolving system-related issues, with a focus on root cause analysis and problem-solving skills.
Batch Job Monitoring: Demonstrate your ability to monitor and manage overnight processes and batch jobs, with examples of successful completion and any challenges you've faced.
Incident Management: Showcase your incident management skills, with examples of how you've prioritized and resolved incidents to minimize disruption to critical business processes.

📝 Enhancement Note: The interview process is designed to assess your technical skills, problem-solving abilities, and cultural fit within the organization. Preparation and research are key to success in the interview process.

📌 Application Steps

To apply for this senior technical support engineer position:

Submit your application through the application link provided.
Customize your resume to highlight your relevant experience in technical support, system error handling, and batch job monitoring.
Prepare for the technical assessment by brushing up on your knowledge of financial reconciliation systems and processes, incident management, and problem-solving techniques.
Research the company and its products to demonstrate your understanding of the business and the role's requirements.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

senior technical support engineer - PA2025Q3JB095