Senior Technical Support Engineer : Mechanical / LS-DYNA

📍 Job Overview

• Job Title: Senior Technical Support Engineer: Mechanical / LS-DYNA
• Company: Ansys
• Location: Tokyo, Tōkyō, Japan
• Job Type: On-site
• Category: Technical Support Engineer
• Date Posted: 2025-06-18
• Experience Level: 2-5 years

🚀 Role Summary

• Key web technology aspect 1: This role involves assisting customers in engineering simulation projects using Ansys Mechanical and LS-DYNA products, focusing on structural analysis, explicit dynamics, heat transfer, and numerical methods.
• Key web technology aspect 2: The primary goal is to ensure high customer satisfaction and success, driving the adoption and usage of Ansys software.
• Key web technology aspect 3: This role requires strong interpersonal, communication, and problem-solving skills to identify customer requirements and deliver effective solutions.
• Key web technology aspect 4: The position involves creating and updating content to ensure relevant help and information is available for customers and internal colleagues.

📝 Enhancement Note: This role is not directly related to web development, server administration, or infrastructure. However, it involves using advanced-level engineering knowledge and Ansys AI-based platforms to assist customers in their real-world engineering simulation projects, making it relevant to technical professionals seeking to apply their skills in a customer-facing role.

💻 Primary Responsibilities

• Web technology responsibility 1: Deploy and exploit available resources, including Ansys AI-based platforms, to complement your engineering expertise and knowledge of simulation to assist customers in solving their engineering problems and enabling their usage of Ansys Mechanical Products.
• Web technology responsibility 2: Ensure high customer satisfaction and customer success that enables customers' usage/deployment/adoption of Ansys software.
• Web technology responsibility 3: Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements.
• Web technology responsibility 4: Develop and strengthen long-term relationships with customers.
• Web technology responsibility 5: Share your extensive knowledge and experience by creating and updating content to ensure the most relevant help and information is available for customers and internal colleagues.

📝 Enhancement Note: While this role is not focused on web development or server administration, it requires a strong understanding of engineering principles, customer support, and technical communication to assist customers in their real-world engineering simulation projects using Ansys software.

🎓 Skills & Qualifications

Education: Master's or PhD in Mechanical or Chemical Engineering or related field.

Experience: Required minimum 3 years of professional experience in an engineering software environment.

Required Skills:

• Proficiency in Ansys Mechanical, LS-Dyna, or other commercial CAE software packages
• Knowledge of structural analysis, explicit dynamics, heat transfer, and numerical methods
• Demonstrated problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems
• Logical problem-solving, strong interpersonal and communication skills
• Ability to write and speak in English along with fluent reading and writing skills in Japanese
• Engaging personality, engineering curiosity, and willingness for continuous learning
• Strong organizational and time management skills
• Possesses a sense of urgency
• Ability to work independently, as well as with others in a diverse team environment
• Projects a professional image and demonstrates business acumen, driven to succeed

Preferred Skills:

• 3-5 years of experience in customer-facing roles associated with using engineering simulation software
• Experience in using Ansys tools like Ansys Workbench, Ansys Mechanical, Ansys LS-Dyna, and Ansys SpaceClaim
• Fracture analysis, drop and impact analysis physics will be an added advantage
• Ability to travel domestically up to 10% of the time

📝 Enhancement Note: While this role does not require web development or server administration-specific skills, it does demand a strong foundation in mechanical engineering, customer support, and technical communication to assist customers in their real-world engineering simulation projects using Ansys software.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Specific web portfolio requirement 1: Not applicable, as this role is not focused on web development or server administration.
• Specific web portfolio requirement 2: Not applicable, as this role is not focused on web development or server administration.
• Specific web portfolio requirement 3: Not applicable, as this role is not focused on web development or server administration.
• Specific web portfolio requirement 4: Not applicable, as this role is not focused on web development or server administration.

Technical Documentation:

• Technical documentation requirement 1: Not applicable, as this role is not focused on web development or server administration.
• Technical documentation requirement 2: Not applicable, as this role is not focused on web development or server administration.
• Technical documentation requirement 3: Not applicable, as this role is not focused on web development or server administration.

📝 Enhancement Note: As this role is not focused on web development or server administration, there are no specific portfolio or technical documentation requirements related to these fields.

💵 Compensation & Benefits

Salary Range: Not specified. According to Glassdoor, the average salary for a Technical Support Engineer in Tokyo is approximately ¥6,000,000 - ¥8,000,000 per year.

Benefits:

• Comprehensive health, dental, and vision insurance
• Retirement savings plans
• Employee stock purchase plan
• Paid time off and holidays
• Tuition reimbursement
• Employee assistance program
• Fitness reimbursement
• Employee discounts

Working Hours: Full-time, 40 hours per week, with the ability to work independently and with others in a diverse team environment.

📝 Enhancement Note: The salary range provided is based on regional market standards for technical support roles in Tokyo. Benefits are based on information available from the company's careers page and Glassdoor reviews.

🎯 Team & Company Context

🏢 Company Culture

Industry: Engineering simulation software and services.

Company Size: Ansys is a large, global company with over 10,000 employees worldwide.

Founded: 1970

Team Structure:

• The Customer Excellence team is responsible for assisting customers in all aspects of their real-world engineering simulation projects and integration of Ansys software into their design workflows.
• The team consists of enthusiastic and passionate engineers who strive to deliver the highest quality solutions to customers, advancing their pervasive simulation knowledge, experience, and impact on the success of our customers and Ansys.

Development Methodology:

• Ansys uses Agile methodologies to develop and improve its software products, ensuring that new features and workflows address customer requirements.
• The company emphasizes continuous learning, collaboration, and innovation to drive customer success.

Company Website: Ansys

📝 Enhancement Note: Ansys is a well-established company in the engineering simulation software industry, with a strong focus on customer success and continuous improvement. The company's culture values adaptability, courage, generosity, and authenticity, fostering a positive and dynamic work environment.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a senior-level position within the technical support and customer success domain, focusing on assisting customers in their real-world engineering simulation projects using Ansys software.

Reporting Structure: This role reports directly to the Customer Excellence team, working closely with other team members, customers, and internal colleagues to ensure customer satisfaction and success.

Technical Impact: The Senior Technical Support Engineer has a significant impact on customer success by providing expert guidance and support in engineering simulation projects, driving the adoption and usage of Ansys software, and contributing to the development of new features and workflows.

Growth Opportunities:

• Growth opportunity 1: With experience and proven success in the role, there may be opportunities to advance to a management or leadership position within the Customer Excellence team or other departments within Ansys.
• Growth opportunity 2: Ansys encourages continuous learning and professional development, offering opportunities to gain expertise in new technical areas and expand one's knowledge and skills within the engineering simulation software industry.
• Growth opportunity 3: As Ansys continues to grow and expand its global presence, there may be opportunities to relocate to other offices or take on international assignments.

📝 Enhancement Note: While this role is not directly related to web development or server administration, it offers opportunities for career growth and professional development within the engineering simulation software industry, focusing on customer success and technical support.

🌐 Work Environment

Office Type: Ansys' Tokyo office is a modern, collaborative workspace designed to facilitate communication, innovation, and teamwork among employees.

Office Location(s): Tokyo, Japan

Workspace Context:

• Workspace aspect 1: The office features open-plan workspaces, meeting rooms, and breakout areas to support collaboration and teamwork among employees.
• Workspace aspect 2: Employees have access to state-of-the-art technology, tools, and resources to perform their jobs effectively and efficiently.
• Workspace aspect 3: Ansys fosters a positive, inclusive, and diverse work environment that values the contributions and perspectives of all employees.

Work Schedule: Full-time, 40 hours per week, with the ability to work independently and with others in a diverse team environment. The role may require occasional travel domestically up to 10% of the time.

📝 Enhancement Note: Ansys provides a collaborative and inclusive work environment that supports the professional growth and development of its employees. The company values adaptability, courage, generosity, and authenticity, fostering a positive and dynamic work environment.

📄 Application & Technical Interview Process

Interview Process:

• Process step 1: Technical assessment, focusing on the candidate's knowledge of engineering principles, customer support, and technical communication.
• Process step 2: Customer success scenario, evaluating the candidate's ability to identify customer requirements, deliver effective solutions, and ensure customer satisfaction.
• Process step 3: Team fit assessment, assessing the candidate's cultural fit and ability to collaborate with other team members, customers, and internal colleagues.
• Process step 4: Final evaluation, focusing on the candidate's technical impact, customer success, and overall fit for the role.

Portfolio Review Tips:

• Portfolio tip 1: Not applicable, as this role is not focused on web development or server administration.
• Portfolio tip 2: Not applicable, as this role is not focused on web development or server administration.
• Portfolio tip 3: Not applicable, as this role is not focused on web development or server administration.
• Portfolio tip 4: Not applicable, as this role is not focused on web development or server administration.

Technical Challenge Preparation:

• Challenge preparation 1: Brush up on engineering principles, customer support, and technical communication skills to demonstrate your ability to assist customers in their real-world engineering simulation projects using Ansys software.
• Challenge preparation 2: Familiarize yourself with Ansys Mechanical, LS-Dyna, and other relevant software tools to showcase your technical expertise and proficiency.
• Challenge preparation 3: Prepare examples of successful customer interactions, problem-solving scenarios, and technical support cases to demonstrate your ability to deliver effective solutions and ensure customer satisfaction.

ATS Keywords: Not applicable, as this role is not focused on web development or server administration.

📝 Enhancement Note: While this role is not directly related to web development or server administration, it requires strong technical, customer support, and communication skills to assist customers in their real-world engineering simulation projects using Ansys software. The interview process focuses on evaluating these skills and assessing the candidate's cultural fit and ability to collaborate with other team members, customers, and internal colleagues.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies:

• Not applicable, as this role is not focused on web development or server administration.

Backend & Server Technologies:

• Ansys Mechanical
• LS-Dyna
• Other relevant software tools and platforms

Development & DevOps Tools:

• Not applicable, as this role is not focused on web development or server administration.

📝 Enhancement Note: As this role is not focused on web development or server administration, there are no specific technology stack requirements related to these fields. The role requires proficiency in Ansys Mechanical, LS-Dyna, and other relevant software tools to assist customers in their real-world engineering simulation projects using Ansys software.

👥 Team Culture & Values

Web Development Values:

• Not applicable, as this role is not focused on web development or server administration.

Collaboration Style:

• Collaboration approach 1: Ansys fosters a collaborative work environment that encourages teamwork, knowledge sharing, and continuous learning among employees.
• Collaboration approach 2: The company values open communication, active listening, and constructive feedback to drive innovation and customer success.
• Collaboration approach 3: Ansys promotes a culture of inclusivity and diversity, welcoming the contributions and perspectives of all employees.

📝 Enhancement Note: Ansys values adaptability, courage, generosity, and authenticity, fostering a positive and dynamic work environment that supports the professional growth and development of its employees. The company's culture emphasizes collaboration, knowledge sharing, and continuous learning to drive innovation and customer success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Web development challenge 1: Not applicable, as this role is not focused on web development or server administration.
• Web development challenge 2: Not applicable, as this role is not focused on web development or server administration.
• Web development challenge 3: Not applicable, as this role is not focused on web development or server administration.
• Web development challenge 4: Not applicable, as this role is not focused on web development or server administration.

Learning & Development Opportunities:

• Learning opportunity 1: Ansys offers opportunities for continuous learning and professional development within the engineering simulation software industry, focusing on customer success and technical support.
• Learning opportunity 2: The company encourages employees to attend industry conferences, obtain relevant certifications, and engage with professional communities to expand their knowledge and skills.
• Learning opportunity 3: Ansys provides mentorship, leadership development, and architecture decision-making opportunities to support the professional growth and development of its employees.

📝 Enhancement Note: While this role is not directly related to web development or server administration, it offers opportunities for career growth and professional development within the engineering simulation software industry, focusing on customer success and technical support. Ansys values adaptability, courage, generosity, and authenticity, fostering a positive and dynamic work environment that supports the professional growth and development of its employees.

💡 Interview Preparation

Technical Questions:

• Technical question 1: What is your experience with engineering simulation software, specifically Ansys Mechanical and LS-Dyna?
• Technical question 2: Can you describe a challenging customer support scenario you've faced and how you resolved it?
• Technical question 3: How do you stay up-to-date with the latest developments in engineering simulation software and industry trends?

Company & Culture Questions:

• Technical question 4: How do you approach building and maintaining relationships with customers to ensure their long-term success?
• Technical question 5: Can you describe a time when you had to adapt to a significant change in a customer's project or requirements, and how you handled it?
• Technical question 6: How do you balance the need to deliver results and meet deadlines with maintaining a positive and collaborative work environment?

Portfolio Presentation Strategy:

• Presentation strategy 1: Not applicable, as this role is not focused on web development or server administration.
• Presentation strategy 2: Not applicable, as this role is not focused on web development or server administration.
• Presentation strategy 3: Not applicable, as this role is not focused on web development or server administration.

📝 Enhancement Note: While this role is not directly related to web development or server administration, it requires strong technical, customer support, and communication skills to assist customers in their real-world engineering simulation projects using Ansys software. The interview process focuses on evaluating these skills and assessing the candidate's cultural fit and ability to collaborate with other team members, customers, and internal colleagues.

📌 Application Steps

To apply for this Senior Technical Support Engineer position at Ansys:

• Submit your application through the Ansys careers page.
• Prepare examples of successful customer interactions, problem-solving scenarios, and technical support cases to demonstrate your ability to deliver effective solutions and ensure customer satisfaction.
• Brush up on your engineering principles, customer support, and technical communication skills to showcase your expertise in assisting customers in their real-world engineering simulation projects using Ansys software.
• Familiarize yourself with Ansys Mechanical, LS-Dyna, and other relevant software tools to highlight your technical proficiency and proficiency.
• Research Ansys' company culture, values, and mission to demonstrate your understanding of the company and your alignment with its goals and objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.