📍 Job Overview

Job Title: Senior Technical Support Engineer
Company: Trimble
Location: Kraków, Małopolskie, Poland & Ulm, Baden-Württemberg, Germany
Job Type: Full-Time
Category: Technical Support & Customer Service
Date Posted: June 27, 2025
Experience Level: 5-10 years
Remote Status: Remote OK

🚀 Role Summary

Lead advanced technical support and troubleshooting for the Transporeon platform, ensuring optimal performance and customer satisfaction.
Collaborate with cross-functional teams to analyze system functionalities, enhance processes, and drive continuous improvement.
Mentor team members, share knowledge, and contribute to product strategy discussions.
Proactively monitor and maintain legacy systems, identifying opportunities for enhancements and process optimizations.

📝 Enhancement Note: This role requires a strong technical background and proven experience in a similar environment, with a focus on logistics or supply chain management. The ideal candidate will possess excellent problem-solving skills and a customer-centric mindset.

💻 Primary Responsibilities

🔍 Troubleshoot and Resolve Complex Issues: Diagnose and resolve advanced technical inquiries, including system malfunctions, software glitches, and performance bottlenecks.
📈 System Monitoring and Enhancements: Continuously monitor the Transporeon platform, addressing incidents, and operational challenges proactively.
🛠 System Modifications and Adjustments: Implement minor system modifications or adjustments to meet existing customer needs.
🤝 Case Allocation and Follow-through: Efficiently allocate cases to specialized teams when beyond the scope of general support, ensuring follow-through to resolution.
🧑‍🏫 Mentoring and Knowledge Sharing: Serve as a mentor to new team members, sharing knowledge and contributing to product strategy discussions.
🔄 Legacy System Support and Optimization: Proactively support and update legacy systems, identifying opportunities for process and platform enhancements.
🚨 Crisis Management: Independently manage crisis situations or escalations, providing solutions with minimal supervision.
🌟 Technical Expertise Development: Develop expertise in specific Transporeon modules or processes, becoming a go-to specialist within the team.

🎓 Skills & Qualifications

Education: A bachelor's degree in computer science, Information Technology, or a related field is preferred. Relevant work experience may be considered in lieu of a degree.

Experience: At least 3 years of experience in a technical support role, particularly in a logistics or supply chain management environment, is highly desirable.

Required Skills:

Proven experience in technical support, with a strong focus on problem-solving and customer service.
Proficiency in web-based application configurations, including HTTP, SOAP, REST, and FTP protocols.
Strong technical skills, with proficiency in SQL, XML, XSL, JSON, CSV, and MS Office.
Excellent communication skills through various channels (email, phone, tickets).
Fluency in English (C1 level).

Preferred Skills:

Familiarity with logistics or supply chain management processes and systems.
Experience with mentoring or coaching team members.
Knowledge of Trimble's products or similar platforms.

📝 Enhancement Note: While not explicitly stated, experience with Agile methodologies and familiarity with JIRA or similar project management tools would be beneficial for this role.

📊 Portfolio & Project Requirements

Portfolio Essentials:

A well-structured portfolio showcasing your technical support and troubleshooting skills, with a focus on problem-solving and customer-centric approaches.
Case studies demonstrating your ability to analyze system functionalities, enhance processes, and drive continuous improvement.
Examples of your expertise in specific modules or processes, highlighting your technical prowess and ability to become a go-to specialist.

Technical Documentation:

Detailed documentation of your troubleshooting processes, including step-by-step guides, screenshots, and any relevant code snippets.
Evidence of your system monitoring and enhancement efforts, demonstrating your proactive approach to maintaining and optimizing legacy systems.
Records of your mentoring and knowledge-sharing activities, such as training materials, workshops, or coaching sessions.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between PLN 15,000 - 20,000 per month, based on market research and regional adjustments for Poland. This range takes into account the candidate's experience level, technical skills, and the competitive nature of the logistics and supply chain management industry.

Benefits:

Comprehensive health insurance and wellness programs.
Retirement savings plans and financial planning resources.
Employee assistance programs, including counseling and support services.
Generous vacation and time-off policies, including flexible work arrangements.
Opportunities for professional development, training, and career growth.

Working Hours: The standard workweek is 40 hours, with flexible scheduling options available to accommodate different time zones and work-life balance needs.

📝 Enhancement Note: The provided salary range is an estimate based on market research and regional adjustments. Trimble's actual compensation packages may vary depending on the candidate's qualifications, experience, and the company's internal policies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Trimble operates in the technology sector, focusing on positioning, modeling, connectivity, and data analytics to improve productivity, quality, safety, and sustainability across various industries, including agriculture, construction, geospatial, and transportation and logistics.

Company Size: Trimble is a large, global organization with a diverse workforce, providing ample opportunities for career growth and collaboration across different teams and locations.

Founded: Trimble was founded in 1979 and has since grown into a leading technology provider, with a strong commitment to innovation, sustainability, and social responsibility.

Team Structure:

The Transporeon team consists of cross-functional professionals, including software developers, product managers, and technical support specialists.
The team follows an Agile/Scrum methodology, with regular sprint planning, code reviews, and quality assurance practices.
The team works closely with other departments, such as sales, marketing, and customer success, to ensure customer needs are met and products are aligned with market demands.

Development Methodology:

Trimble employs Agile/Scrum methodologies for software development, with a focus on iterative improvement and customer value delivery.
The company encourages continuous learning and innovation, with regular training opportunities and hackathons to foster creativity and technical growth.
Trimble's development process emphasizes collaboration, with regular code reviews, pair programming, and knowledge-sharing sessions.

Company Website: Trimble

📝 Enhancement Note: Trimble's commitment to diversity, equity, and inclusion is evident in its company culture, with programs in place to ensure all employees feel seen, heard, and welcomed. The company's focus on responsible business practices and sustainability further demonstrates its dedication to creating a positive work environment and contributing to the broader community.

📈 Career & Growth Analysis

Technical Support Career Level: The Senior Technical Support Engineer role is a senior-level position, requiring a high degree of technical expertise, problem-solving skills, and customer service orientation. This role involves mentoring team members, contributing to product strategy discussions, and driving continuous improvement across the platform and customer processes.

Reporting Structure: This role reports directly to the Technical Support Manager and works closely with other technical support specialists, software developers, and product managers to ensure customer needs are met and products are aligned with market demands.

Technical Impact: The Senior Technical Support Engineer plays a crucial role in maintaining the performance and reliability of the Transporeon platform, ensuring optimal customer experience and driving business growth. By proactively monitoring and enhancing system functionalities, this role directly impacts the company's bottom line and customer satisfaction scores.

Growth Opportunities:

Technical Career Progression: With Trimble's focus on continuous learning and innovation, there are ample opportunities for technical skill development and specialization. The company encourages employees to explore emerging technologies and expand their expertise through training, workshops, and hands-on projects.
Leadership Development: As a senior-level role, the Senior Technical Support Engineer has the opportunity to develop their leadership skills by mentoring team members, driving process improvements, and contributing to strategic decision-making processes.
Architecture Decision-Making: By becoming a go-to specialist in specific Transporeon modules or processes, the Senior Technical Support Engineer can influence architectural decisions and drive platform enhancements that improve customer experience and business outcomes.

📝 Enhancement Note: Trimble's commitment to employee development and growth is evident in its comprehensive benefits package, which includes professional development opportunities, training programs, and career advancement resources. The company's focus on fostering a culture of continuous learning and innovation creates an ideal environment for technical professionals seeking to grow and advance their careers.

🌐 Work Environment

Office Type: Trimble offers a hybrid work environment, with both on-site and remote work options available. The company's offices are designed to foster collaboration, creativity, and innovation, with state-of-the-art technology and comfortable workspaces.

Office Location(s):

Kraków, Małopolskie, Poland: Trimble's Krakow office is located in the heart of the city, providing easy access to public transportation and nearby amenities.
Ulm, Baden-Württemberg, Germany: Trimble's Ulm office is situated in the historic city center, with convenient access to public transportation and local attractions.

Workspace Context:

Collaborative Workspace: Trimble's offices feature open-plan workspaces, encouraging cross-functional collaboration and knowledge-sharing among team members.
Technology and Tools: The company provides employees with access to the latest technology and tools, including high-performance workstations, multiple monitors, and testing devices, to ensure optimal productivity and efficiency.
Work-Life Balance: Trimble offers flexible scheduling options and work-life balance initiatives, such as flexible hours, remote work arrangements, and wellness programs, to support employees' personal and professional growth.

Work Schedule: The standard workweek is 40 hours, with flexible scheduling options available to accommodate different time zones and work-life balance needs. The work schedule may vary depending on the specific team and project requirements.

📝 Enhancement Note: Trimble's commitment to fostering a collaborative and inclusive work environment is evident in its office design, which encourages cross-functional teamwork and knowledge-sharing. The company's focus on employee well-being and work-life balance further demonstrates its dedication to creating a positive and productive work environment for all team members.

📄 Application & Technical Interview Process

Interview Process:

Phone or Video Screen: A brief phone or video call to assess the candidate's communication skills, technical background, and cultural fit.
Technical Assessment: A hands-on technical assessment, focusing on the candidate's problem-solving skills, system analysis, and troubleshooting abilities. This may include live coding exercises, system design discussions, and case studies.
Behavioral Interview: A structured interview to evaluate the candidate's customer service orientation, teamwork skills, and adaptability to different work environments and challenges.
Final Evaluation: A final interview with key stakeholders, focusing on the candidate's technical expertise, cultural fit, and potential for growth within the organization.

Portfolio Review Tips:

Portfolio Structure: Organize your portfolio by technical support categories, such as troubleshooting, system enhancements, and customer service, to showcase your expertise and problem-solving skills.
Case Studies: Include detailed case studies demonstrating your ability to analyze system functionalities, enhance processes, and drive continuous improvement. Highlight your technical prowess and customer-centric approach in each case study.
Technical Documentation: Provide clear and concise documentation of your troubleshooting processes, system monitoring efforts, and mentoring activities. Use screenshots, code snippets, and other visual aids to illustrate your technical expertise and problem-solving skills.
User Experience Focus: Emphasize your understanding of customer needs and user experience principles in your portfolio. Highlight any initiatives you've taken to improve customer satisfaction and drive business growth through technical support and troubleshooting.

Technical Challenge Preparation:

Problem-Solving Strategies: Familiarize yourself with common technical support challenges and develop effective problem-solving strategies to address them. Practice your troubleshooting skills and system analysis techniques to ensure you can think critically and act decisively under pressure.
System Design and Architecture: Brush up on your system design and architecture knowledge, as you may be asked to discuss your approach to enhancing processes, optimizing legacy systems, and driving continuous improvement.
Communication Skills: Hone your communication skills, both written and verbal, to ensure you can articulate your technical expertise and problem-solving strategies effectively. Practice explaining complex technical concepts in simple, easy-to-understand terms.

ATS Keywords:

Technical Skills: SQL, XML, XSL, JSON, CSV, MS Office, HTTP, SOAP, REST, FTP, troubleshooting, system analysis, problem-solving, customer service, mentoring, legacy system support, process optimization, Agile methodologies, JIRA, project management.
Industry-Relevant Skills: logistics, supply chain management, transportation, customer-centric, user experience, customer satisfaction, business growth, technical support, technical troubleshooting, system enhancements.
Soft Skills: communication, teamwork, adaptability, customer service orientation, leadership, mentoring, coaching, problem-solving, critical thinking, decision-making, time management, prioritization.

📝 Enhancement Note: Trimble's interview process is designed to assess the candidate's technical expertise, problem-solving skills, and cultural fit. By preparing thoroughly and demonstrating your technical prowess and customer-centric approach, you can increase your chances of success in the interview process and secure the Senior Technical Support Engineer role.

🛠 Technology Stack & Web Infrastructure

Technical Support Tools:

Ticketing Systems: Familiarity with ticketing systems, such as JIRA Service Desk or Zendesk, is essential for managing and tracking customer issues and ensuring timely resolution.
Monitoring Tools: Experience with monitoring tools, such as Nagios, Zabbix, or Prometheus, is beneficial for proactively identifying and addressing system incidents and operational challenges.
Collaboration Tools: Proficiency in collaboration tools, such as Microsoft Teams, Slack, or Google Workspace, is crucial for effective communication and teamwork within the technical support team and across other departments.

Transporeon Platform:

Technology Stack: The Transporeon platform is built on a robust technology stack, including Java, Spring Framework, and various open-source libraries and tools. Familiarity with these technologies is beneficial for understanding the platform's architecture and driving continuous improvement.
Database Management: Experience with database management systems, such as MySQL or PostgreSQL, is essential for optimizing database performance, ensuring data integrity, and driving business growth.
Cloud Infrastructure: Familiarity with cloud infrastructure providers, such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP), is beneficial for understanding the platform's deployment, scalability, and maintenance requirements.

📝 Enhancement Note: Trimble's technology stack is designed to support the company's diverse range of products and services, with a focus on scalability, performance, and reliability. The Senior Technical Support Engineer role requires a strong technical background and familiarity with the company's technology stack to ensure optimal platform performance and customer satisfaction.

👥 Team Culture & Values

Trimble Values:

Innovation: Trimble fosters a culture of continuous learning and innovation, encouraging employees to explore emerging technologies and drive business growth through technical excellence.
Integrity: The company emphasizes ethical decision-making, accountability, and transparency in all aspects of its operations, creating a positive and inclusive work environment.
Customer Focus: Trimble prioritizes customer needs and user experience in its product development and service delivery processes, ensuring customer satisfaction and driving business growth.
One Trimble: The company encourages collaboration, knowledge-sharing, and teamwork across its global offices and product lines, fostering a sense of community and belonging among employees.

Transporeon Team Culture:

Customer-Centric: The Transporeon team is dedicated to understanding customer needs and delivering exceptional customer service, with a focus on driving business growth and customer satisfaction through technical support and troubleshooting.
Collaborative: The team emphasizes cross-functional collaboration and knowledge-sharing, with a focus on driving continuous improvement and innovation across the platform and customer processes.
Adaptable: The team is adaptable and responsive to changing customer needs and market demands, with a focus on driving business growth and customer satisfaction through technical excellence and customer-centric problem-solving.

📝 Enhancement Note: Trimble's commitment to fostering a culture of innovation, integrity, and customer focus creates an ideal environment for technical professionals seeking to grow and advance their careers. The company's emphasis on collaboration, knowledge-sharing, and teamwork further demonstrates its dedication to creating a positive and inclusive work environment for all employees.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Legacy System Support: Maintaining and enhancing legacy systems can present unique challenges, requiring a deep understanding of the platform's architecture, data structures, and business logic. The Senior Technical Support Engineer must be proactive in identifying opportunities for process optimization and platform enhancements.
System Performance Optimization: Ensuring optimal system performance requires a strong understanding of the platform's architecture, data structures, and business logic. The Senior Technical Support Engineer must be proficient in performance tuning, query optimization, and caching strategies to drive business growth and customer satisfaction.
User Experience Enhancement: Improving user experience requires a deep understanding of customer needs, user interface design principles, and accessibility standards. The Senior Technical Support Engineer must be proactive in identifying opportunities for user experience enhancement and driving business growth through technical support and troubleshooting.
Emerging Technology Adoption: Keeping up with emerging technologies and trends in the logistics and supply chain management industry can be challenging. The Senior Technical Support Engineer must be proactive in exploring new tools, platforms, and integration opportunities to drive business growth and customer satisfaction.

Learning & Development Opportunities:

Technical Skill Development: Trimble offers comprehensive training and development opportunities, including workshops, webinars, and online courses, to help employees expand their technical expertise and advance their careers.
Conference Attendance and Networking: The company encourages employees to attend industry conferences, meetups, and other networking events to stay up-to-date with the latest trends and best practices in the logistics and supply chain management industry.
Mentoring and Coaching: Trimble's mentoring and coaching programs provide employees with the opportunity to learn from experienced professionals and develop their leadership, technical, and interpersonal skills.

📝 Enhancement Note: Trimble's commitment to fostering a culture of continuous learning and innovation creates an ideal environment for technical professionals seeking to grow and advance their careers. The company's comprehensive training and development opportunities, along with its emphasis on mentoring and coaching, further demonstrate its dedication to supporting employee growth and success.

💡 Interview Preparation

Technical Questions:

Troubleshooting and Problem-Solving: Be prepared to discuss your approach to troubleshooting and problem-solving, with a focus on customer-centric problem-solving strategies and technical support best practices.
System Design and Architecture: Brush up on your system design and architecture knowledge, as you may be asked to discuss your approach to enhancing processes, optimizing legacy systems, and driving continuous improvement.
Customer Service Orientation: Prepare to discuss your customer service philosophy and approach to driving business growth through technical support and troubleshooting. Highlight any initiatives you've taken to improve customer satisfaction and drive business growth in your previous roles.

Company & Culture Questions:

Company Culture: Research Trimble's company culture, values, and mission statement to demonstrate your understanding of the organization and its commitment to innovation, integrity, and customer focus.
Team Dynamics: Prepare to discuss your approach to teamwork, collaboration, and knowledge-sharing, with a focus on driving continuous improvement and innovation across the platform and customer processes.
Adaptability and Resilience: Be prepared to discuss your ability to adapt to changing customer needs, market demands, and technical challenges, with a focus on driving business growth and customer satisfaction through technical excellence and customer-centric problem-solving.

Portfolio Presentation Strategy:

Portfolio Structure: Organize your portfolio by technical support categories, such as troubleshooting, system enhancements, and customer service, to showcase your expertise and problem-solving skills.
Case Studies: Include detailed case studies demonstrating your ability to analyze system functionalities, enhance processes, and drive continuous improvement. Highlight your technical prowess and customer-centric approach in each case study.
Technical Documentation: Provide clear and concise documentation of your troubleshooting processes, system monitoring efforts, and mentoring activities. Use screenshots, code snippets, and other visual aids to illustrate your technical expertise and problem-solving skills.
User Experience Focus: Emphasize your understanding of customer needs and user experience principles in your portfolio. Highlight any initiatives you've taken to improve customer satisfaction and drive business growth through technical support and troubleshooting.

📝 Enhancement Note: Trimble's interview process is designed to assess the candidate's technical expertise, problem-solving skills, and cultural fit. By preparing thoroughly and demonstrating your technical prowess and customer-centric approach, you can increase your chances of success in the interview process and secure the Senior Technical Support Engineer role.

📌 Application Steps

To apply for this Senior Technical Support Engineer position at Trimble:

Tailor Your Resume: Highlight your relevant technical support experience, problem-solving skills, and customer service orientation in your resume. Include any specific examples of your ability to analyze system functionalities, enhance processes, and drive continuous improvement.
Update Your Portfolio: Ensure your portfolio showcases your technical expertise, problem-solving skills, and customer-centric approach. Include detailed case studies, technical documentation, and visual aids to illustrate your capabilities and achievements.
Prepare for Technical Assessment: Brush up on your troubleshooting skills, system analysis techniques, and problem-solving strategies. Practice explaining complex technical concepts in simple, easy-to-understand terms to ensure you can articulate your expertise effectively during the interview process.
Research Trimble: Familiarize yourself with Trimble's company culture, values, and mission statement. Understand the company's commitment to innovation, integrity, and customer focus, as well as its focus on fostering a collaborative and inclusive work environment.
Prepare for Behavioral Interview: Prepare to discuss your approach to teamwork, collaboration, and knowledge-sharing, with a focus on driving continuous improvement and innovation across the platform and customer processes. Be ready to share specific examples of your ability to adapt to changing customer needs, market demands, and technical challenges.

By following these application steps and demonstrating your technical expertise, problem-solving skills, and customer-centric approach, you can increase your chances of success in the interview process and secure the Senior Technical Support Engineer role at Trimble.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor every section specifically to technical support, problem-solving, and customer service roles, with a focus on logistics and supply chain management.
Include web technology methodologies, responsive design principles, and server management practices where relevant.
Emphasize portfolio requirements, live project demonstrations, and user experience considerations for technical support and troubleshooting scenarios.
Address web technology team dynamics, cross-functional collaboration with designers and marketers, and customer-centric problem-solving strategies.
Focus on web technology career progression, emerging technology adoption, and technical specialization in the context of technical support and troubleshooting roles.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information only.
Only include Enhancement Notes when making significant inferences about technical support processes, system analysis, or team structure, with specific reasoning based on role level and web technology industry practices.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute web technology and customer service-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and web technology specialization, with regional adjustments and industry benchmarks.

Industry Expertise:

Include specific web technologies, server platforms, and infrastructure tools relevant to technical support and troubleshooting roles, particularly in the logistics and supply chain management industry.
Address web technology career progression paths and technical leadership opportunities in technical support and troubleshooting roles.
Provide tactical advice for portfolio development, live demonstrations, and project case studies focused on technical support and troubleshooting scenarios.
Include web technology-specific interview preparation and coding challenge guidance for technical support and troubleshooting roles.
Emphasize responsive design, performance optimization, accessibility standards, and user experience principles in the context of technical support and troubleshooting roles.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use web technology and customer service industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to technical support and troubleshooting roles, with a focus on career progression, technical skill development, and leadership potential.
Provide actionable insights that give technical support and troubleshooting candidates a competitive advantage.
Focus on web technology team culture, cross-functional collaboration, and user impact measurement in the context of technical support and troubleshooting roles.

Technical Focus & Portfolio Emphasis:

Emphasize web technology best practices, responsive design principles, and performance optimization in the context of technical support and troubleshooting roles.
Include specific portfolio requirements tailored to technical support and troubleshooting roles, with a focus on problem-solving, system analysis, and customer-centric approaches.
Address browser compatibility, accessibility standards, and user experience design principles in the context of technical support and troubleshooting portfolios.
Focus on problem-solving methods, performance optimization, and scalable architecture in the context of technical support and troubleshooting roles.
Include technical presentation skills and stakeholder communication for web technology portfolios and project case studies.

Avoid:

Generic business jargon not relevant to technical support, problem-solving, or customer service roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific technical support or customer service role.
Marketing language unrelated to web technology, technical support, or customer service scenarios.

By following these content guidelines and providing comprehensive, web technology-focused content, you can create valuable resources for technical support, problem-solving, and customer service candidates seeking their next opportunity in the web technology industry.

Senior Technical Support Engineer