📍 Job Overview

• Job Title: Senior Systems Engineer (MSP)
• Company: VISITS
• Location: Sydney, New South Wales, Australia
• Job Type: Full-Time
• Category: Senior DevOps/Infrastructure Engineer
• Date Posted: 2025-06-16
• Experience Level: 5-10 years
• Remote Status: Hybrid (3 days on-site)

🚀 Role Summary

• Key Responsibilities: Implement, manage, and support clients on a broad range of technologies, fostering strong relationships with clients and team members.
• Key Skills: Extensive experience in managed services, particularly with mid-market organizations. Strong communication skills, a passion for IT, and relevant certifications are essential.
• 📝 Enhancement Note: This role requires a broad skill set, with a focus on Microsoft 365 and Azure, making it an excellent fit for a senior systems engineer with MSP experience looking to grow within a dynamic organization.

💻 Primary Responsibilities

• 🌐 Technology Management: Implement, manage, and support clients on a broad range of technologies, including Microsoft 365, Azure, server hardware, storage, virtualization, networks, and firewalls.
• 🤝 Client Relationship Management: Foster strong relationships with clients, understanding their technology and business needs.
• 🌟 Team Collaboration: Work closely with the team, sharing knowledge, and supporting each other to deliver exceptional customer experiences.
• 💡 Problem Solving: Troubleshoot complex technical issues and provide innovative solutions to meet client needs.
• 📈 Performance Optimization: Continuously improve service delivery, driving business outcomes and enhancing user experiences.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, IT, or a related field. Relevant industry certifications are highly valued.

Experience: Proven experience (5-10 years) in a similar role, ideally within a Managed Services Provider (MSP) environment, working with mid-market organizations.

Required Skills:

• 🟦 Microsoft 365: Expertise in Exchange Online, Teams, SharePoint, Intune, and Azure Virtual Desktop (AVD).
• 🟦 Azure: Proficient in Azure services, with a focus on infrastructure and platform components.
• 🟦 Server & Networking: Experience with server hardware, storage, virtualization, networks, and firewalls from vendors like Dell, VMWare, HyperV, Checkpoint, and Sophos.
• 🟦 Cybersecurity: Familiarity with cybersecurity tools and frameworks.

Preferred Skills:

• 🟦 Windows Servers: Experience managing and configuring Windows Server environments.
• 🟦 Azure AD & AD: Proficiency in Azure AD and Active Directory management.
• 🟦 Additional Technologies: Experience with other relevant technologies, such as VMWare, HyperV, or other cloud platforms.

📝 Enhancement Note: Candidates should have current formal certifications, particularly in Microsoft technologies (Microsoft Certified and Microsoft 365 Certified).

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• 🌐 Client Success Stories: Document successful client projects, highlighting the technologies implemented, challenges faced, and outcomes achieved.
• 🌟 Technical Deep Dives: Provide detailed explanations of complex technical solutions, showcasing your expertise in Microsoft 365, Azure, and other relevant technologies.
• 💡 Problem-Solving Scenarios: Present real-life examples of troubleshooting and problem-solving, demonstrating your ability to think critically and deliver innovative solutions.

Technical Documentation:

• 📝 Code & Configuration: Document code, configuration, and deployment processes, adhering to best practices and industry standards.
• 📊 Performance Metrics: Track and analyze performance metrics, using data-driven insights to optimize service delivery and enhance user experiences.
• 📝 Version Control & Documentation: Utilize version control systems (e.g., Git) and maintain up-to-date documentation, ensuring knowledge sharing and collaboration within the team.

💵 Compensation & Benefits

Salary Range: Competitive salaries will be negotiated based on experience and qualifications. The average salary for a Senior Systems Engineer in Sydney, Australia, is AU$120,000 - AU$160,000 per year (source: Payscale).

Benefits:

• Competitive Salaries
• Employee-Focused Benefits
• Career Growth
• Personalized Training & Professional Development
• Great Team Culture
• Regular Social Gatherings
• Novated Leasing, including FBT-free leasing of electric cars (where eligible)
• Savings on IT equipment and home NBN, which you get at cost
• Optional participation in charity and fundraising events for mental health and similar causes

Working Hours: Full-time, permanent role with some after-hours and weekend work required due to the nature of IT work.

🎯 Team & Company Context

🏢 Company Culture

Industry: VISITS is a leading National Managed IT Provider, focusing on mid-market businesses, including many well-known Australian and publicly listed organizations.

Company Size: Medium-sized organization with a growing national team, headquartered in Melbourne.

Founded: Not specified

Team Structure:

• 🌐 Client-Facing Teams: Dedicated teams supporting clients, fostering strong relationships, and understanding their technology and business needs.
• 🌟 Internal Teams: Collaborative teams focused on service delivery, innovation, and continuous improvement.

Development Methodology:

• 🌟 Agile & Iterative: VISITS employs Agile methodologies to deliver exceptional technology and business outcomes, with a focus on continuous improvement and customer satisfaction.
• 🌟 Collaborative: VISITS encourages a collaborative work environment, with regular team meetings, knowledge sharing, and cross-functional collaboration.

Company Website: VISITS

📝 Enhancement Note: VISITS' focus on mid-market businesses and exceptional customer experiences creates an environment that values strong communication, commercial acumen, and technical expertise.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Systems Engineer (MSP) role requires a broad skill set, with a focus on Microsoft 365 and Azure, making it an excellent fit for a senior systems engineer with MSP experience looking to grow within a dynamic organization.

Reporting Structure: This role reports directly to the Technical Manager, with a dotted line to the Client Success Manager, fostering strong relationships with clients and the team.

Technical Impact: Senior Systems Engineers play a crucial role in driving business outcomes and enhancing user experiences by implementing, managing, and supporting clients on a broad range of technologies.

Growth Opportunities:

• 🌟 Technical Leadership: Develop your technical leadership skills by mentoring junior team members, driving innovation, and contributing to strategic decision-making.
• 🌟 Career Progression: Pursue career progression opportunities within VISITS, such as moving into a Technical Manager or Client Success Manager role.
• 🌟 Emerging Technologies: Stay up-to-date with emerging technologies, expanding your skill set and driving innovation within the organization.

📝 Enhancement Note: VISITS' focus on mid-market businesses and exceptional customer experiences creates an environment that values strong communication, commercial acumen, and technical expertise.

🌐 Work Environment

Office Type: Hybrid work environment, with majority of time spent on-site at client sites in the Sydney CBD or Eastern suburbs, and some flexibility to work from home.

Office Location(s): Sydney CBD and Eastern suburbs, with some flexibility to work from home.

Workspace Context:

• 🌟 Client Sites: Spend majority of time on-site at client sites, fostering strong relationships and understanding their technology and business needs.
• 🌟 Collaborative Workspaces: Collaborate with team members in shared workspaces, encouraging knowledge sharing and innovation.
• 🌟 Remote Work: Enjoy the flexibility of working from home, balancing work-life responsibilities and enhancing productivity.

Work Schedule: Full-time, permanent role with some after-hours and weekend work required due to the nature of IT work.

📝 Enhancement Note: VISITS' hybrid work environment balances on-site client interaction with remote work flexibility, fostering a collaborative and productive work culture.

📄 Application & Technical Interview Process

Interview Process:

• 🌟 Screening Questions: Complete the screening questions as part of your application.
• 🌟 Phone/Video Screen: A brief phone or video screen to assess cultural fit and technical competencies.
• 🌟 Technical Deep Dive: A comprehensive technical interview focusing on your expertise in Microsoft 365, Azure, and other relevant technologies.
• 🌟 Client Success Story: Present a successful client project, highlighting your problem-solving skills, technical expertise, and ability to drive business outcomes.
• 🌟 Final Interview: A final interview with key stakeholders to assess your fit within the organization and discuss career growth opportunities.

Portfolio Review Tips:

• 🌟 Client Success Stories: Highlight successful client projects, focusing on the technologies implemented, challenges faced, and outcomes achieved.
• 🌟 Technical Deep Dives: Provide detailed explanations of complex technical solutions, showcasing your expertise in Microsoft 365, Azure, and other relevant technologies.
• 🌟 Problem-Solving Scenarios: Present real-life examples of troubleshooting and problem-solving, demonstrating your ability to think critically and deliver innovative solutions.

Technical Challenge Preparation:

• 🌟 Microsoft 365 & Azure: Brush up on your knowledge of Microsoft 365 and Azure, focusing on the specific technologies mentioned in the job description.
• 🌟 Server & Networking: Review your experience with server hardware, storage, virtualization, networks, and firewalls, ensuring you are up-to-date with the latest best practices and industry standards.
• 🌟 Problem-Solving: Practice problem-solving scenarios, honing your critical thinking and troubleshooting skills to deliver innovative solutions.

ATS Keywords: [Provide a comprehensive list of web development and server administration-relevant keywords for resume optimization, organized by category: programming languages, web frameworks, server technologies, databases, tools, methodologies, soft skills, industry terms]

📝 Enhancement Note: VISITS' focus on mid-market businesses and exceptional customer experiences creates an environment that values strong communication, commercial acumen, and technical expertise.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable for this role.

Backend & Server Technologies:

• 🟦 Microsoft 365: Expertise in Exchange Online, Teams, SharePoint, Intune, and Azure Virtual Desktop (AVD).
• 🟦 Azure: Proficient in Azure services, with a focus on infrastructure and platform components.
• 🟦 Server & Networking: Experience with server hardware, storage, virtualization, networks, and firewalls from vendors like Dell, VMWare, HyperV, Checkpoint, and Sophos.

Development & DevOps Tools:

• 🟦 Version Control: Familiarity with version control systems (e.g., Git) to maintain up-to-date documentation and ensure knowledge sharing within the team.
• 🟦 Collaboration Tools: Proficiency in collaboration tools, such as Microsoft Teams or Slack, to facilitate communication and collaboration with team members and clients.
• 🟦 Monitoring Tools: Experience with monitoring tools to track performance metrics, optimize service delivery, and enhance user experiences.

📝 Enhancement Note: VISITS' focus on mid-market businesses and exceptional customer experiences creates an environment that values strong communication, commercial acumen, and technical expertise.

👥 Team Culture & Values

Web Development Values:

• 🌟 Exceptional Customer Experiences: VISITS prioritizes exceptional customer experiences, driving business outcomes and enhancing user experiences through technical innovation and continuous improvement.
• 🌟 Strong Communication: VISITS values strong communication, fostering collaboration and knowledge sharing within the team and with clients.
• 🌟 Commercial Acumen: VISITS encourages a commercial focus, ensuring that technical solutions drive business value and meet client needs.
• 🌟 Technical Expertise: VISITS values technical expertise, investing in the professional development of team members and fostering a culture of continuous learning and innovation.

Collaboration Style:

• 🌟 Agile & Iterative: VISITS employs Agile methodologies to deliver exceptional technology and business outcomes, with a focus on continuous improvement and customer satisfaction.
• 🌟 Collaborative: VISITS encourages a collaborative work environment, with regular team meetings, knowledge sharing, and cross-functional collaboration.
• 🌟 Client-Focused: VISITS fosters a client-focused culture, with dedicated teams supporting clients and understanding their technology and business needs.

📝 Enhancement Note: VISITS' focus on mid-market businesses and exceptional customer experiences creates an environment that values strong communication, commercial acumen, and technical expertise.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• 🌐 Mid-Market Businesses: Work with a diverse range of mid-market businesses, each with unique technology and business needs, requiring adaptability and flexibility.
• 🌟 Exceptional Customer Experiences: Deliver exceptional customer experiences, driving business outcomes and enhancing user experiences through technical innovation and continuous improvement.
• 🌟 Emerging Technologies: Stay up-to-date with emerging technologies, expanding your skill set and driving innovation within the organization.
• 🌟 Problem-Solving: Troubleshoot complex technical issues and provide innovative solutions to meet client needs, demonstrating your ability to think critically and deliver exceptional customer experiences.

Learning & Development Opportunities:

• 🌟 Technical Skill Development: Expand your skill set by working with a broad range of technologies and staying up-to-date with emerging trends in Microsoft 365, Azure, and other relevant technologies.
• 🌟 Conference Attendance & Certification: Attend industry conferences and obtain relevant certifications to enhance your professional development and career growth.
• 🌟 Technical Mentorship & Leadership: Mentor junior team members, driving innovation and contributing to strategic decision-making, while also learning from more experienced team members and industry experts.

📝 Enhancement Note: VISITS' focus on mid-market businesses and exceptional customer experiences creates an environment that values strong communication, commercial acumen, and technical expertise.

💡 Interview Preparation

Technical Questions:

• 🌟 Microsoft 365 & Azure: Brush up on your knowledge of Microsoft 365 and Azure, focusing on the specific technologies mentioned in the job description.
• 🌟 Server & Networking: Review your experience with server hardware, storage, virtualization, networks, and firewalls, ensuring you are up-to-date with the latest best practices and industry standards.
• 🌟 Problem-Solving: Practice problem-solving scenarios, honing your critical thinking and troubleshooting skills to deliver innovative solutions.

Company & Culture Questions:

• 🌟 Client-Focused Culture: Research VISITS' client-focused culture, demonstrating your understanding of the organization's commitment to exceptional customer experiences and commercial acumen.
• 🌟 Agile Methodologies: Familiarize yourself with Agile methodologies, showcasing your understanding of VISITS' focus on continuous improvement and customer satisfaction.
• 🌟 Technical Leadership: Prepare for questions about your technical leadership skills, demonstrating your ability to mentor junior team members, drive innovation, and contribute to strategic decision-making.

Portfolio Presentation Strategy:

• 🌟 Client Success Stories: Highlight successful client projects, focusing on the technologies implemented, challenges faced, and outcomes achieved.
• 🌟 Technical Deep Dives: Provide detailed explanations of complex technical solutions, showcasing your expertise in Microsoft 365, Azure, and other relevant technologies.
• 🌟 Problem-Solving Scenarios: Present real-life examples of troubleshooting and problem-solving, demonstrating your ability to think critically and deliver innovative solutions.

📝 Enhancement Note: VISITS' focus on mid-market businesses and exceptional customer experiences creates an environment that values strong communication, commercial acumen, and technical expertise.

📌 Application Steps

To apply for this Senior Systems Engineer (MSP) position:

• 🌟 Submit Your Application: Submit your application through the application link, ensuring you complete the screening questions.
• 🌟 Tailor Your Resume: Customize your resume, highlighting your relevant experience, skills, and certifications, with a focus on Microsoft 365, Azure, and other relevant technologies.
• 🌟 Prepare Your Portfolio: Curate a portfolio showcasing your technical expertise, problem-solving skills, and ability to deliver exceptional customer experiences.
• 🌟 Research VISITS: Thoroughly research VISITS, focusing on the organization's commitment to mid-market businesses, exceptional customer experiences, and commercial acumen.

📝 Enhancement Note: VISITS' focus on mid-market businesses and exceptional customer experiences creates an environment that values strong communication, commercial acumen, and technical expertise.

📝 Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.