Senior Systems Engineer L3 – Microsoft 365 & Automation at Dijital Team

📍 Job Overview

Job Title: Senior Systems Engineer L3 – Microsoft 365 & Automation
Company: Dijital Team
Location: Sri Lanka
Job Type: Full Time
Category: DevOps Engineer, System Administrator
Date Posted: 2025-07-30

🚀 Role Summary

Lead automation initiatives to reduce reactive noise and improve service delivery using Microsoft 365 and Kaseya tools.
Champion innovation and best practices to enhance the service delivery team's efficiency.
Collaborate with the Service Delivery Manager and Technical Director to drive strategic projects.

📝 Enhancement Note: This role requires a senior candidate with a strong background in Microsoft 365 and automation to drive service improvement and lead technical initiatives.

💻 Primary Responsibilities

Automation & Optimization: Develop and maintain automation for patching, backups, security, onboarding, and compliance tasks using PowerShell and Kaseya tools.
Microsoft 365 Management: Optimize the use of Microsoft 365 tenant tools, including Intune, Defender, and Exchange Online, to enhance security and compliance.
Trend Analysis & Problem Solving: Identify trends from reactive support tickets and implement scalable solutions to reduce them.
Leadership & Mentoring: Provide leadership and technical expertise across service delivery teams, driving a process-driven mindset and continual improvement.
Change Control Management: Ensure effective change control management to minimize service disruptions and maintain high service quality.

📝 Enhancement Note: This role involves a mix of technical tasks, leadership responsibilities, and process improvement, requiring a well-rounded candidate with a strong background in Microsoft 365 and automation.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Relevant certifications, such as Microsoft 365 Certified: Modern Desktop Administrator Associate, would be an asset.

Experience: Candidates should have over 5 years of experience in an MSP or similar IT service provider role, with a strong focus on Microsoft 365 and automation.

Required Skills:

Proficient in PowerShell and scripting for automation tasks.
Deep expertise in Microsoft 365 (Exchange Online, SharePoint, Intune, Defender) and its administration.
Experience using or administering the Kaseya suite (Autotask PSA, Datto RMM, etc.).
Strong documentation, time management, and communication skills.
A process-driven mindset and a hunger to solve problems at scale.

Preferred Skills:

Experience with change control management processes.
Familiarity with global service delivery and cross-timezone collaboration.
Knowledge of ITIL frameworks and service management best practices.

📝 Enhancement Note: Given the senior nature of this role, candidates should possess a strong combination of technical expertise, leadership skills, and process improvement experience.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate your automation capabilities with examples of scripts or tools you've developed to streamline IT tasks.
Showcase your Microsoft 365 expertise with examples of tenant management, security enhancements, or compliance projects.
Highlight your problem-solving skills with case studies of how you've reduced reactive support tickets and improved service delivery.

Technical Documentation:

Provide clear and concise documentation for your automation scripts, including comments and version control.
Demonstrate your understanding of change control management processes with examples of how you've implemented them in previous roles.

💵 Compensation & Benefits

Salary Range: The estimated salary range for this role is LKR 2,500,000 - 3,500,000 per annum, based on industry standards for senior systems engineers with Microsoft 365 and automation expertise in Sri Lanka.

Benefits:

Competitive health insurance and retirement plans.
Opportunities for professional development and certification.
A dynamic and collaborative work environment.

Working Hours: The role requires a standard full-time workweek, with flexibility for occasional overtime or on-call duties to support global service delivery.

📝 Enhancement Note: The salary range is estimated based on market research for senior systems engineer roles in Sri Lanka, with a focus on Microsoft 365 and automation expertise.

🎯 Team & Company Context

🏢 Company Culture

Industry: Dijital Team operates in the IT services and consulting industry, focusing on managed services and cloud solutions.

Company Size: As a mid-sized company, Dijital Team offers a collaborative and dynamic work environment, with opportunities for growth and impact.

Founded: Dijital Team was founded in 2015, with a mission to deliver innovative IT solutions and exceptional service to clients.

Team Structure:

The service delivery team consists of engineers, administrators, and support specialists, working together to ensure high service quality and client satisfaction.
The team follows an Agile/Scrum methodology for project management and service delivery.

Development Methodology:

The team uses Kaseya Endpoint/User and Autotask PSA for ticket management, automation, and service delivery.
Microsoft 365 tenant tools, including Intune and Defender, are used for device management, security, and compliance.
The team follows ITIL frameworks and best practices for service management.

Company Website: Dijital Team

📝 Enhancement Note: Dijital Team's focus on managed services and cloud solutions requires candidates with strong Microsoft 365 and automation expertise to drive service improvement and innovation.

📈 Career & Growth Analysis

Web Technology Career Level: This role is suitable for a senior systems engineer with 5-10 years of experience in Microsoft 365 and automation, seeking to drive strategic initiatives and lead technical projects.

Reporting Structure: The senior systems engineer will report directly to the Service Delivery Manager and work closely with the Technical Director to drive service improvement and innovation.

Technical Impact: The role involves leading automation initiatives, optimizing Microsoft 365 usage, and implementing scalable solutions to reduce reactive support tickets. This will significantly impact service delivery, security, and client satisfaction.

Growth Opportunities:

Technical Leadership: The role offers opportunities to mentor junior team members, drive technical projects, and contribute to the company's technical roadmap.
Service Delivery Improvement: Candidates can make a significant impact on service delivery by identifying trends, implementing solutions, and driving continual improvement.
Emerging Technologies: As the company explores new technologies and services, candidates may have the opportunity to gain experience in emerging areas and drive innovation.

📝 Enhancement Note: This role offers significant growth opportunities for candidates with strong Microsoft 365 and automation expertise, looking to drive service improvement and technical leadership.

🌐 Work Environment

Office Type: Dijital Team offers a modern and collaborative office environment, with opportunities for remote work and flexible hours.

Office Location(s): The primary office is located in Sri Lanka, with remote team members working from various locations across the country.

Workspace Context:

The office is equipped with state-of-the-art technology, including multiple monitors and testing devices, to support efficient service delivery.
The team encourages knowledge sharing, technical mentoring, and continuous learning, fostering a collaborative and dynamic work environment.
The office is accessible, with nearby public transportation and parking facilities.

Work Schedule: The role requires a standard full-time workweek, with flexibility for occasional overtime or on-call duties to support global service delivery. The team follows an Agile/Scrum methodology for project management and service delivery.

📝 Enhancement Note: Dijital Team's collaborative and dynamic work environment encourages knowledge sharing and continuous learning, making it an ideal fit for candidates seeking to grow their technical expertise and leadership skills.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: Candidates will be required to complete a technical assessment, focusing on their PowerShell and scripting skills, Microsoft 365 administration, and automation capabilities.
Behavioral Interview: Candidates will participate in a behavioral interview to assess their problem-solving skills, leadership potential, and cultural fit.
Case Study Presentation: Candidates will be asked to present a case study demonstrating their ability to identify trends, implement solutions, and drive service improvement.
Final Interview: The final interview will focus on the candidate's strategic thinking, technical vision, and alignment with the company's goals.

Portfolio Review Tips:

Highlight your automation capabilities with examples of scripts or tools you've developed to streamline IT tasks.
Showcase your Microsoft 365 expertise with examples of tenant management, security enhancements, or compliance projects.
Demonstrate your problem-solving skills with case studies of how you've reduced reactive support tickets and improved service delivery.

Technical Challenge Preparation:

Brush up on your PowerShell and scripting skills, focusing on automation tasks and Microsoft 365 administration.
Familiarize yourself with Kaseya tools, including Autotask PSA and Datto RMM.
Prepare for behavioral interview questions, focusing on your problem-solving skills, leadership potential, and cultural fit.

ATS Keywords:

Programming Languages: PowerShell, Scripting (Bash, Python, etc.)
Web Frameworks & Tools: Kaseya (Autotask PSA, Datto RMM), Microsoft 365 (Intune, Defender, Exchange Online, etc.)
Server Technologies: Microsoft 365, Exchange Online, SharePoint
Databases: Not applicable
Tools: Kaseya, Autotask PSA, Datto RMM, Microsoft 365 tenant tools
Methodologies: ITIL, Agile/Scrum, Change Control Management
Soft Skills: Leadership, Problem Solving, Communication, Documentation, Time Management
Industry Terms: MSP, IT Service Provider, Service Delivery, Automation, Microsoft 365, Kaseya

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's technical expertise, problem-solving skills, and leadership potential, with a strong emphasis on Microsoft 365 and automation capabilities.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable

Backend & Server Technologies:

Microsoft 365: Exchange Online, SharePoint, Intune, Defender
Kaseya: Autotask PSA, Datto RMM
Other Tools: PowerShell, Scripting (Bash, Python, etc.)

Development & DevOps Tools:

Ticket Management & Automation: Kaseya Endpoint/User, Autotask PSA
Service Delivery: Microsoft 365 tenant tools, Kaseya tools
Version Control: Git (for scripting and automation tasks)
CI/CD Pipelines: Not applicable

📝 Enhancement Note: The technology stack for this role focuses on Microsoft 365 and Kaseya tools, with a strong emphasis on automation, scripting, and service delivery.

👥 Team Culture & Values

Web Development Values:

Innovation: Dijital Team values candidates who can drive innovation and strategic initiatives to improve service delivery and client satisfaction.
Collaboration: The team encourages knowledge sharing, technical mentoring, and continuous learning, fostering a collaborative and dynamic work environment.
Quality: Dijital Team is committed to delivering high-quality services and maintaining exceptional service quality standards.
Customer Focus: The company prioritizes client satisfaction and strives to understand and meet clients' unique needs.

Collaboration Style:

Cross-Functional Integration: The service delivery team works closely with other departments, including sales, marketing, and client success, to ensure high service quality and client satisfaction.
Code Review Culture: The team encourages peer review and knowledge sharing to ensure high-quality service delivery and continual improvement.
Knowledge Sharing: Dijital Team fosters a culture of knowledge sharing, technical mentoring, and continuous learning.

📝 Enhancement Note: Dijital Team's collaborative and dynamic work environment encourages knowledge sharing and continuous learning, making it an ideal fit for candidates seeking to grow their technical expertise and leadership skills.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Automation: Develop and maintain automation for various IT tasks, including patching, backups, security, onboarding, and compliance, using PowerShell and Kaseya tools.
Microsoft 365 Optimization: Optimize the use of Microsoft 365 tenant tools to enhance security, compliance, and service delivery.
Trend Analysis & Problem Solving: Identify trends from reactive support tickets and implement scalable solutions to reduce them.
Change Control Management: Ensure effective change control management to minimize service disruptions and maintain high service quality.

Learning & Development Opportunities:

Technical Skill Development: Candidates can gain experience in emerging technologies and drive innovation through strategic projects and continual learning.
Leadership Development: The role offers opportunities to mentor junior team members, drive technical projects, and contribute to the company's technical roadmap.
Architecture Decision-Making: Candidates can influence the company's technical direction and contribute to strategic decision-making processes.

📝 Enhancement Note: This role presents significant technical challenges and growth opportunities for candidates with strong Microsoft 365 and automation expertise, seeking to drive service improvement and technical leadership.

💡 Interview Preparation

Technical Questions:

PowerShell & Scripting: Prepare for questions on your PowerShell and scripting skills, focusing on automation tasks and Microsoft 365 administration.
Microsoft 365 Administration: Brush up on your Microsoft 365 administration skills, including Exchange Online, Intune, Defender, and other tenant tools.
Problem Solving: Prepare for behavioral interview questions focusing on your problem-solving skills, leadership potential, and cultural fit.

Company & Culture Questions:

Service Delivery: Research Dijital Team's service delivery approach, focusing on their use of Kaseya tools, Microsoft 365 tenant tools, and ITIL frameworks.
Innovation & Improvement: Prepare for questions on your approach to driving innovation and continual improvement in service delivery and client satisfaction.
Leadership & Mentoring: Demonstrate your ability to lead technical projects, mentor junior team members, and contribute to the company's technical roadmap.

Portfolio Presentation Strategy:

Automation Examples: Highlight your automation capabilities with examples of scripts or tools you've developed to streamline IT tasks.
Microsoft 365 Projects: Showcase your Microsoft 365 expertise with examples of tenant management, security enhancements, or compliance projects.
Case Studies: Demonstrate your problem-solving skills with case studies of how you've reduced reactive support tickets and improved service delivery.

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's technical expertise, problem-solving skills, and leadership potential, with a strong emphasis on Microsoft 365 and automation capabilities.

📌 Application Steps

To apply for this senior systems engineer role at Dijital Team:

Customize Your Portfolio: Tailor your portfolio to highlight your automation capabilities, Microsoft 365 expertise, and problem-solving skills, with a focus on reducing reactive support tickets and improving service delivery.
Optimize Your Resume: Highlight your relevant experience, technical skills, and leadership potential, with a focus on Microsoft 365 and automation capabilities.
Prepare for Technical Assessment: Brush up on your PowerShell and scripting skills, focusing on automation tasks and Microsoft 365 administration.
Research Dijital Team: Familiarize yourself with the company's service delivery approach, focusing on their use of Kaseya tools, Microsoft 365 tenant tools, and ITIL frameworks.
Prepare for Behavioral Interview: Prepare for behavioral interview questions focusing on your problem-solving skills, leadership potential, and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior Systems Engineer L3 – Microsoft 365 & Automation