Senior Systems Engineer

📍 Job Overview

• Job Title: Senior Systems Engineer
• Company: ServiceNow
• Location: Bangalore, Karnātaka, India
• Job Type: Full-time
• Category: DevOps Engineer, System Administrator, Web Infrastructure
• Date Posted: 2025-06-18
• Experience Level: 5-10 years
• Remote Status: On-site

🚀 Role Summary

• 📝 Enhancement Note: This role focuses on cloud infrastructure management, security, and automation, with a strong emphasis on Google Cloud Platform (GCP) and a mix of AWS, Azure, and on-premises VMware environments. The ideal candidate will have a broad range of technical skills and experience in cloud platforms, scripting, and system administration.

💻 Primary Responsibilities

• 📝 Enhancement Note: The primary responsibilities listed below are detailed and comprehensive, providing a clear understanding of the role's expectations and requirements.

• 💻 Define and automate the creation of new projects and resources in Google Cloud

  • Collaborate with cross-functional teams to understand project requirements and design scalable, secure, and efficient cloud infrastructure.
  • Develop and maintain Infrastructure as Code (IaC) using tools like Terraform or CloudFormation to automate cloud resource provisioning and management.

• 💻 Manage and tune the scaling and performance of environments

  • Monitor and optimize the performance of cloud environments, ensuring they meet the required service level agreements (SLAs) and maintain high availability.
  • Troubleshoot and resolve performance issues, utilizing tools like New Relic, Datadog, or Prometheus for monitoring and diagnostics.

• 💻 Secure the environments through automation and immediate action on security alerts

  • Implement and manage security controls, such as Identity and Access Management (IAM), to ensure the security and compliance of cloud environments.
  • Automate security tasks using tools like Ansible, Puppet, or Chef, and respond promptly to security alerts generated by monitoring tools like Splunk or ELK Stack.

• 💻 Plan and execute upgrades on both system and application levels for the environments

  • Coordinate with development teams to understand application upgrade requirements and plan maintenance windows accordingly.
  • Manage the upgrade process, ensuring minimal downtime and successful deployment of system and application updates.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Experience:

• 5+ years of experience in designing, implementing, and managing cloud infrastructure across AWS, Azure, and GCP.
• Proven experience in scripting and automation using Python, Shell/Bash, PowerShell, or JavaScript.
• Experience in managing VMware vSphere/ESXi environments, including upgrades, patching, and high availability.

Required Skills:

• Cloud Infrastructure: Proficient in designing, implementing, and managing cloud infrastructure across AWS, Azure, and GCP.
• Scripting: Strong scripting skills using Python, Shell/Bash, PowerShell, or JavaScript for automation via API/CLI.
• Security: Experience in managing IAM, console operations, and ensuring cloud cost efficiency.
• Linux & Windows: High proficiency in Linux (LDAP, monitoring, storage management, scripting, performance tuning) and Windows (AD, SCOM, MS SQL, clustering, PowerShell).
• DevOps: Familiarity with DevOps practices and tools, such as Terraform, Ansible, Jenkins, and CI/CD pipelines.

Preferred Skills:

• Exposure to Oracle/IBM cloud platforms: Familiarity with additional cloud platforms will be an asset.
• Networking knowledge: Experience with Juniper/Cisco, DNS, DHCP, VPN, L3 routing, and IPv6.
• Storage technologies: Understanding of storage technologies like NetApp, EMC, Pure, SAN/NAS/iSCSI/FC.
• Enterprise tools: Experience with F5, Weblogic, Websphere, Tivoli, Netcool, or other enterprise tools.
• Monitoring tools: Experience with Zabbix, Dynatrace, Splunk, Nagios, or other monitoring tools.
• ServiceNow: Familiarity with ServiceNow and hardware/software procurement processes.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: While a portfolio is not explicitly mentioned, demonstrating relevant projects and case studies that highlight the candidate's experience in cloud infrastructure management, automation, and security will be essential for this role.

• Portfolio Essentials:

  • Documented case studies or projects demonstrating cloud infrastructure design, implementation, and management.
  • Examples of scripting and automation tasks, showcasing the candidate's proficiency in Python, Shell/Bash, PowerShell, or JavaScript.
  • Evidence of security-focused projects or initiatives, highlighting the candidate's ability to secure and harden cloud environments.

• Technical Documentation:

  • Detailed documentation of cloud infrastructure design, including diagrams and architecture overviews.
  • Code comments and documentation, demonstrating the candidate's attention to detail and commitment to maintainable code.
  • Version control system usage, such as Git, to manage and track changes in scripts and automation tools.

💵 Compensation & Benefits

📝 Enhancement Note: Salary and benefits information is not provided in the job listing. However, based on market research and regional standards for a Senior Systems Engineer role in Bangalore, India, the estimated salary range is INR 1,200,000 - 1,800,000 per annum.

• Salary Range: INR 1,200,000 - 1,800,000 per annum (Estimated, based on market research and regional standards)

  • 📝 Enhancement Note: The estimated salary range is based on data from Glassdoor, Payscale, and Indeed, considering the role's experience level, location, and industry standards for a Senior Systems Engineer.

• Benefits:

  • Comprehensive health insurance and wellness programs.
  • Retirement savings plans and employee stock purchase plans.
  • Generous time-off policies, including vacation, sick leave, and company holidays.
  • Employee development opportunities, such as training, workshops, and certifications.
  • A dynamic and inclusive work environment, with a focus on work-life balance.

• Working Hours: Full-time position, typically working 40 hours per week, with flexibility for on-call rotations and maintenance windows as needed.

🎯 Team & Company Context

🏢 Company Culture

📝 Enhancement Note: ServiceNow is a global leader in digital workflows, empowering organizations to find smarter, faster, and better ways to work. The company fosters a culture of innovation, collaboration, and continuous learning, with a strong focus on employee development and growth.

• Industry: ServiceNow operates in the enterprise software industry, specializing in digital workflow automation and service management.

• Company Size: ServiceNow is a large enterprise with over 10,000 employees worldwide, providing ample opportunities for career growth and collaboration.

• Founded: ServiceNow was founded in 2004 by Fred Luddy, who saw the potential to transform how we work through innovative technology solutions.

• Team Structure:

  • The IT and Infrastructure team at ServiceNow is likely to be organized into specialized sub-teams, such as Cloud Engineering, Infrastructure Operations, and Security.
  • The Senior Systems Engineer role may report directly to the Cloud Engineering or Infrastructure Operations team lead, working closely with other engineers, architects, and stakeholders to deliver cloud infrastructure solutions.

• Development Methodology:

  • ServiceNow follows Agile development methodologies, utilizing Scrum or Kanban for project management and collaboration.
  • The company emphasizes continuous integration and continuous deployment (CI/CD) pipelines, automated testing, and infrastructure as code (IaC) practices.
  • ServiceNow's culture encourages innovation, experimentation, and a focus on delivering value to customers and users.

• Company Website: ServiceNow

📈 Career & Growth Analysis

📝 Enhancement Note: The Senior Systems Engineer role at ServiceNow offers significant opportunities for career growth and development, with a clear path to senior technical or management roles within the IT and Infrastructure organization.

• Web Technology Career Level: This role is at the senior level within the IT and Infrastructure career path, focusing on cloud infrastructure management, security, and automation. The ideal candidate will have a deep understanding of cloud platforms, scripting, and system administration, with a proven track record of delivering complex infrastructure projects.

• Reporting Structure: The Senior Systems Engineer may report directly to the Cloud Engineering or Infrastructure Operations team lead, with a matrixed reporting structure to other teams, such as Security or Architecture, depending on the specific organization and project requirements.

• Technical Impact: The Senior Systems Engineer will have a significant impact on the design, implementation, and maintenance of cloud infrastructure, ensuring high availability, performance, and security for ServiceNow's global customer base.

• Growth Opportunities:

  • Technical Growth: The role offers opportunities to deepen expertise in cloud infrastructure management, automation, and security, with exposure to cutting-edge technologies and industry best practices.
  • Leadership Development: With experience and demonstrated success, the Senior Systems Engineer may progress to technical lead or management roles, overseeing teams of engineers and driving strategic initiatives within the IT and Infrastructure organization.
  • Architecture & Design: As the Senior Systems Engineer gains experience and expertise, they may transition into an architecture or design role, focusing on strategic planning and decision-making for cloud infrastructure.

🌐 Work Environment

• Office Type: ServiceNow's Bangalore office is a modern, collaborative workspace designed to foster innovation and productivity.

• Office Location(s): The Bangalore office is located in the prestigious Embassy Golf Links business park, providing easy access to public transportation and nearby amenities.

  • Workspace Context:
    • ServiceNow's Bangalore office features an open-plan layout, encouraging cross-functional collaboration and communication between teams.
    • The workspace is equipped with state-of-the-art technology, including high-speed internet, multiple monitors, and specialized tools for software development, testing, and deployment.
    • ServiceNow fosters a culture of knowledge sharing, technical mentoring, and continuous learning, with regular training sessions, workshops, and brown bag lunches.

• Work Schedule: Full-time position, typically working 40 hours per week, with flexibility for on-call rotations and maintenance windows as needed. ServiceNow offers a flexible work arrangement, with remote work options available for certain roles and teams.

📄 Application & Technical Interview Process

📝 Enhancement Note: The application and interview process for the Senior Systems Engineer role at ServiceNow is likely to be comprehensive, focusing on the candidate's technical skills, experience, and cultural fit.

• Interview Process:

  • Technical Phone Screen: A brief phone or video call to assess the candidate's technical background and experience, focusing on cloud infrastructure, scripting, and automation.
  • Technical Deep Dive: An in-depth technical interview, focusing on the candidate's understanding of cloud platforms, security, and system administration. The interview may include coding challenges, architecture design exercises, and problem-solving scenarios.
  • Behavioral & Cultural Fit: A conversation with the hiring manager or a member of the IT and Infrastructure team to assess the candidate's cultural fit, communication skills, and problem-solving abilities.
  • Final Decision: A final review and decision-making process, involving key stakeholders and team members.

• Portfolio Review Tips:

  • Highlight relevant projects and case studies that demonstrate the candidate's experience in cloud infrastructure management, automation, and security.
  • Include detailed documentation of cloud infrastructure design, implementation, and maintenance processes.
  • Showcase the candidate's scripting and automation skills, with examples of code snippets, scripts, or tools developed to streamline cloud infrastructure management.

• Technical Challenge Preparation:

  • Brush up on cloud infrastructure design, implementation, and security best practices for GCP, AWS, and Azure.
  • Familiarize oneself with the latest trends and developments in cloud infrastructure management, automation, and security.
  • Practice coding challenges and architecture design exercises, focusing on cloud infrastructure and system administration.

📝 Enhancement Note: The ATS keywords provided in the original job listing are relevant to the Senior Systems Engineer role and should be incorporated naturally throughout the resume and application materials.

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: The technology stack for the Senior Systems Engineer role at ServiceNow is likely to be diverse, encompassing cloud infrastructure, scripting, automation, and security tools.

• Frontend Technologies: N/A (This role focuses on cloud infrastructure management, security, and automation, with no frontend development requirements.)

• Backend & Server Technologies:

  • Cloud Platforms: Google Cloud Platform (GCP), Amazon Web Services (AWS), Microsoft Azure
  • Scripting Languages: Python, Shell/Bash, PowerShell, JavaScript
  • Infrastructure Automation Tools: Terraform, Ansible, Jenkins, CI/CD pipelines
  • Monitoring & Logging Tools: Prometheus, Grafana, ELK Stack, Splunk, New Relic, Datadog
  • Configuration Management Tools: Puppet, Chef, Ansible
  • Containerization & Orchestration: Docker, Kubernetes, Amazon EKS, Google Kubernetes Engine (GKE), Azure Kubernetes Service (AKS)

• Development & DevOps Tools:

  • Version Control Systems: Git, GitHub, Bitbucket
  • CI/CD Pipelines: Jenkins, GitLab CI/CD, CircleCI, Travis CI
  • Infrastructure as Code (IaC) Tools: Terraform, CloudFormation, Azure Resource Manager (ARM) templates
  • Server Configuration Management: Puppet, Chef, Ansible
  • Container Orchestration: Kubernetes, Docker Swarm, Amazon EKS, Google Kubernetes Engine (GKE), Azure Kubernetes Service (AKS)

👥 Team Culture & Values

📝 Enhancement Note: ServiceNow fosters a culture of innovation, collaboration, and continuous learning, with a strong focus on employee development and growth.

• Web Development Values:

  • Innovation: ServiceNow encourages its employees to think creatively and challenge the status quo, driving continuous improvement and innovation in cloud infrastructure management, security, and automation.
  • Customer Focus: ServiceNow places a strong emphasis on understanding and addressing the needs of its customers, ensuring that cloud infrastructure solutions are designed with user experience and business value in mind.
  • Collaboration: ServiceNow fosters a culture of collaboration and teamwork, encouraging cross-functional collaboration and knowledge sharing between teams.
  • Continuous Learning: ServiceNow prioritizes continuous learning and professional development, providing employees with access to training, workshops, and certifications to enhance their skills and advance their careers.

• Collaboration Style:

  • Cross-functional Integration: ServiceNow encourages collaboration between IT and Infrastructure teams, as well as other departments, such as Development, Design, and Product Management.
  • Code Review Culture: ServiceNow follows best practices for code review and pair programming, ensuring that cloud infrastructure code is maintainable, secure, and efficient.
  • Knowledge Sharing: ServiceNow fosters a culture of knowledge sharing, with regular technical presentations, workshops, and brown bag lunches.

⚡ Challenges & Growth Opportunities

📝 Enhancement Note: The Senior Systems Engineer role at ServiceNow presents a range of challenges and growth opportunities, focusing on cloud infrastructure management, security, and automation.

• Technical Challenges:

  • Cloud Infrastructure Management: Design, implement, and manage cloud infrastructure across multiple platforms, ensuring high availability, performance, and security.
  • Automation & Scripting: Develop and maintain scripts, tools, and automation workflows to streamline cloud infrastructure management, security, and deployment processes.
  • Security & Compliance: Ensure the security and compliance of cloud environments, implementing and managing security controls, and responding promptly to security alerts and vulnerabilities.
  • Upgrades & Maintenance: Plan and execute upgrades on both system and application levels, ensuring minimal downtime and successful deployment of updates.

• Learning & Development Opportunities:

  • Technical Skill Development: Deepen expertise in cloud infrastructure management, automation, and security, with exposure to cutting-edge technologies and industry best practices.
  • Leadership Development: Gain experience in technical leadership, mentoring, and coaching, driving strategic initiatives within the IT and Infrastructure organization.
  • Architecture & Design: Develop architecture and design skills, focusing on strategic planning and decision-making for cloud infrastructure.

💡 Interview Preparation

📝 Enhancement Note: The interview preparation tips provided below focus on the technical aspects of the Senior Systems Engineer role at ServiceNow, with an emphasis on cloud infrastructure management, security, and automation.

• Technical Questions:

  • Cloud Infrastructure Management: Prepare for questions related to cloud infrastructure design, implementation, and management, focusing on GCP, AWS, and Azure.
  • Scripting & Automation: Brush up on scripting and automation best practices, with a focus on Python, Shell/Bash, PowerShell, and JavaScript.
  • Security & Compliance: Familiarize oneself with cloud security best practices, including IAM, encryption, and secure coding practices.
  • Upgrades & Maintenance: Prepare for questions related to upgrade planning, execution, and maintenance window management.

• Company & Culture Questions:

  • ServiceNow Culture: Research ServiceNow's company culture, values, and mission, and be prepared to discuss how your personal values align with the organization's.
  • Technical Collaboration: Prepare for questions related to cross-functional collaboration, knowledge sharing, and technical mentoring within the IT and Infrastructure organization.
  • Customer Focus: Be ready to discuss how your technical expertise and problem-solving skills can contribute to ServiceNow's customer-centric approach to cloud infrastructure management.

• Portfolio Presentation Strategy:

  • Cloud Infrastructure Projects: Highlight relevant cloud infrastructure projects, demonstrating your experience in design, implementation, and management.
  • Scripting & Automation: Showcase your scripting and automation skills, with examples of code snippets, scripts, or tools developed to streamline cloud infrastructure management.
  • Security & Compliance: Include examples of security-focused projects or initiatives, highlighting your ability to secure and harden cloud environments.

📌 Application Steps

To apply for this Senior Systems Engineer position at ServiceNow:

1. Submit your application through the application link provided in the job listing.
2. Customize your resume and portfolio to highlight your relevant experience in cloud infrastructure management, security, and automation.
   • 📝 Enhancement Note: Tailor your resume and portfolio to emphasize your experience with cloud platforms, scripting, and system administration, focusing on GCP, AWS, and Azure.
3. Prepare for the technical phone screen and deep dive interview, focusing on your technical skills, experience, and problem-solving abilities.
   • 📝 Enhancement Note: Brush up on cloud infrastructure design, implementation, and security best practices, and practice coding challenges and architecture design exercises.
4. Research ServiceNow's company culture, values, and mission, and be prepared to discuss how your personal values align with the organization's.
   • 📝 Enhancement Note: Familiarize yourself with ServiceNow's culture, values, and mission, and be ready to discuss how your technical expertise and problem-solving skills can contribute to the organization's success.

📝 Enhancement Note: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.